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Most Recent Questions
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Will the Galaxy Note 10.1 (2012 edition) receive the Android 4.3/ 4.4 update?
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re samsung galaxy note 2 extremely slow after 4.3 update
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my galaxy note2 is not woriking well since my last software update.
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Explanation of model difference in the 2014 models
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what kind of memory card can I use on this tablet?
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Will the Galaxy Note 10.1 (2012 edition) receive the Android 4.3/ 4.4 update?
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my galaxy note2 is not woriking well since my last software update.
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re samsung galaxy note 2 extremely slow after 4.3 update
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what kind of memory card can I use on this tablet?
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Explanation of model difference in the 2014 models

Customer Questions & Answers for
samsung Galaxy Note 10.1 (Wi-Fi)

Choose the Samsung Galaxy Note 10.1 and discover the new way to set your creativity free. It’s portable, yet offers multitasking like a PC thanks to its large 10.1-inch screen. Meanwhile, the intuitive and precise embedded S-Pen makes it so simple to take notes, draw, sketch and express yourself perfectly. With S-Note, your note-taking is full of rich possibilities which you can easily put together into a story. Shape Match even lets you visualise your ideas and turn them into quickly into graphs and other finished items you’ll be proud to share.
Customer Questions & Answers:
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99 Answers
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Questions & Answers for samsung Galaxy Note 10.1 (Wi-Fi)

Question

Will a 64GB Memory card work on the Note 10.1?

asked 9 months ago
Eddie
on Galaxy Note 10.1 (Wi-Fi)
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Question

Does the Samsung Galaxy Note 10.1 have a SD slot?

asked 9 months ago
KPEN
on Galaxy Note 10.1 (Wi-Fi)
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answer 1
Hi KPEN,

The Note 10.1 has an SD slot capable of storing up to 64GB of memory onto the external SD card.

Thanks
answered 9 months ago
Samsung E-Support
+3points
3out of 3found this answer helpful.
Question

How do you use internal links in books using the reader's hub

I'm trying to use the index or navigate around a book using the internal links but I can't seem to tab through using them. Can you actually do this on the Galaxy note?
asked 9 months ago
Jratty
Cambridge
on Galaxy Note 10.1 (Wi-Fi)
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answer 1
Hi Jratty,

Can you please contact our Galaxy Support team on 0330 7267864 (Option 1) so we can take some further details and attempt to troubleshoot this issue for you.

Thanks
answered 9 months ago
Samsung E-Support
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Question

how to set up Printer

Please advise how I can Sync my Tablet to Printed without incurring any cost. Thanks
asked 9 months ago
sheli
on Galaxy Note 10.1 (Wi-Fi)
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Question

when is the premium suite upgrade going to be available in the UK?

asked 9 months ago
sdhar
on Galaxy Note 10.1 (Wi-Fi)
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Question

how can I disable the virtual keyboard when completing crosswords on my Samsung 10.1 with my dock keyboard?

asked 9 months ago
wendy lamdon
UK
on Galaxy Note 10.1 (Wi-Fi)
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Question

my tablet GT-N8010 will only not charge past one percent . Can you help me please

asked 10 months ago
cdstab
on Galaxy Note 10.1 (Wi-Fi)
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answer 1
Hi,

Have you tried an alternative charger? This will determine whether the issue lies with the charger or the tablet itself.

We would ask that you contact our Galaxy Support team on 0330 7267864 (Option1) to we can take some further details such as serial number, IMEI as well as date and place of purchase.

Thanks
answered 9 months ago
Samsung E-Support
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Question

S Pen stylus

My GT-N 8010 came without any spare S Pen stylus tips. I have been unable to locate any on the internet and on the Samsung website.
My question is 'how and where is it possible to obtain them'?
I find it very annoying that the user manual covers replacement and very disappointing that there appears to be no way of obtaining any.
asked 10 months ago
Broomy
Nottinghamshire
on Galaxy Note 10.1 (Wi-Fi)
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answer 1
Hi Broomy,

The Note 10.1 does not come with replacement/spare stylus tips.

You can purchase spares, replacements and accessories from any of our resellers listed below:

www.samsungdirect.com/uk
www.mobilefun.co.uk
www.4mysamsung.co.uk
www.phones4uaccessories.com
www.amazon.co.uk
www.play.com
www.espares.co.uk
www.partmaster.co.uk

Third party manufacturers and websites may also produce and sell similar accessories for this device, however we are unable to recommend any product or company in particular.

Thanks
answered 9 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Can I change my Samsung Galaxy Note 10.1 (N8010ZCCMB1) from Chinese OS to Europe OS?

I brought this device in China, I could instal Google Play store on my device but could not open from the device. Also, there are many pre installed apps are different to the UK version. I hope you could help me to change my OS into Europe OS.
asked 10 months ago
yongchengdeng
Oxford, United Kingdom
on Galaxy Note 10.1 (Wi-Fi)
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Question

Bluetooth won't turn on

When I switch the blue tooth to on, it doesn't activate. The description just keeps saying "Turning on Bluetooth..."

I have previously used this function successfully about two months ago; i don't have any clue why this has stopped working. Please help!
asked 10 months ago
elle
on Galaxy Note 10.1 (Wi-Fi)
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answer 1
Hi Elle,

Can you try resetting the device by going to Settings > Back up and reset > Factory data reset. Prior to resetting, please ensure you back up all data via Samsung Kies - http://www.samsung.com/uk/support/usefulsoftware/KIES/JSP -

This should resolve the issue of connecting to your Bluetooth.

Thanks
answered 10 months ago
Samsung E-Support
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Question

system upgrade

I wish to buy samsung galaxy note 10.1 I think this is comming with Ice Cream Sandwich
Can I upgrade this system to Jelly Bean?
asked 10 months ago
Dariusz
uk
on Galaxy Note 10.1 (Wi-Fi)
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answer 1
Hi Dariusz,

When Jelly Bean is released for your handset you can update this via Samsung KIES however there is currently no official release date for this:

http://www.samsung.com/uk/support/usefulsoftware/KIES/JSP

Thanks.
answered 10 months ago
Samsung E-Support
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Question

I want to watch clips that people put on facebook and need to insall flash player but when I try to do that it says it is not supported by this device

asked 10 months ago
cathryn61
auckland nz
on Galaxy Note 10.1 (Wi-Fi)
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answer 1
Hi cathryn61,

Adobe flash player no longer support mobile devices. You may need to download a specific flash player to allow you to watch Facebook clips. You can download third party applications from the Playstore.

Thanks.
answered 10 months ago
Samsung E-Support
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Question

Do I need anti-virus protection and which Micro SD Card should I buy?

I have bought the Galaxy Note 10.1.
1. Do I need any virus protection software? If so, what software is compatible?
2. Which Micro SD card should I buy that is compatible?
asked 10 months ago
Colin
UK
on Galaxy Note 10.1 (Wi-Fi)
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answer 1
Hi Colin,

1) Anti-virus software is optional and you can download this from the Playstore, we are unable to recommend one in particular to you as we need to remain impartial however it will say in the description which software versions they are compatible with.

2) Your handset can accept up to 32GB extended memory so either a MicroSD or MicroSDHC.

Thanks.
answered 10 months ago
Samsung E-Support
+3points
3out of 3found this answer helpful.
Question

what size micro sd card will the note go upto? 64gb?

There is different spec's of micro sd cards which ones SanDisk Mobile Ultra 64GB Micro SDXC UHS-I Class 10 Memory Card this one and others?
asked 10 months ago
Bluerobin
england
on Galaxy Note 10.1 (Wi-Fi)
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answer 1
Hi Bluerobin,

The Note 10.1 can take up to 64GB external memory card.

Thanks
answered 10 months ago
Samsung E-Support
0points
1out of 2found this answer helpful.
Question

which samsung galaxy note model is beter n8000 or n8010

asked 10 months ago
robbbiej2826
hull
on Galaxy Note 10.1 (Wi-Fi)
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answer 1
Hi,

The GT-N8000 version is 3G & WiFI compatible whereas the GT-N8010 is WiFi only. The link below gives specifications for both models side by side.

http://www.samsung.com/uk/consumer/mobile-devices/galaxy-note/productcompare?prda=GT-N8000EAABTU&prdb=GT-N8010EAABTU

Thanks
answered 10 months ago
Samsung E-Support
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Question

3G worth it?

After you pay for the 3G version of the samsung galaxy note 10.1 do you have to keep on paying for the internet after you have brought it? Also is it worth it to pay £100 more for the 3G version?
asked 10 months ago
erika331
on Galaxy Note 10.1 (Wi-Fi)
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answer 1
Hi,

The 3G version allows users to browse the internet without a wireless connection (WiFi). To access the internet via 3G, you will require a SIM card. SIM cards can be purchased either as Pay as you Go or through monthly billing.

Thanks
answered 10 months ago
Samsung E-Support
+2points
2out of 2found this answer helpful.
Question

I have been looking for HDMI adaptors that include USB as well and preferably wireless streaming. Any suggestions? GT N8010

asked 11 months ago
Paul M
Milton Keynes
on Galaxy Note 10.1 (Wi-Fi)
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answer 1
Hi Paul,

You can purchase a MHL-HDMI cable to connect your Note 10.1 to your television wirelessly. If you have a smart DLNA capable Samsung smart TV you can use the allshare application to transfer information.

Thanks.
answered 11 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

using an av cable to connect to tv what settings do I have to do on the note10.1 to view on tv

asked 11 months ago
niranjan
on Galaxy Note 10.1 (Wi-Fi)
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answer 1
Hi Niranjan,

You can use a MHL-HDMI cable to do a wired connection with your TV. If you have a Samsung Smart TV with DLNA then you can use the application Allshare to send information between devices as long as you have a Samsung Account on all devices you would like to share information between.

Thanks.
answered 11 months ago
Samsung E-Support
+2points
2out of 2found this answer helpful.
Question

Does the Samsung Tab 10.1 support Skype video chat?

asked 11 months ago
naudiram
on Galaxy Note 10.1 (Wi-Fi)
+2points
2out of 2found this question helpful.
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answer 1
Hi Naudiram,

Yes, the Tab 10.1 supports Skype. You can download the Skype application from the Play Store on the tablet.

Thanks
answered 11 months ago
Samsung E-Support
+3points
3out of 3found this answer helpful.
Question

can i use wifi note 10.1 as a telephone?

asked 11 months ago
asmaa
on Galaxy Note 10.1 (Wi-Fi)
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answer 1
Hi Asmaa,

Unfortunately, the WiFi only version of this tablet is not compatible for making phone calls. The 3G & WiFi version is compatible for calls though it requires a SIM card for this function.

Thanks
answered 11 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
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