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Most Recent Questions
Recent Question:
Will the Galaxy Note 10.1 (2012 edition) receive the Android 4.3/ 4.4 update?
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re samsung galaxy note 2 extremely slow after 4.3 update
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my galaxy note2 is not woriking well since my last software update.
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Explanation of model difference in the 2014 models
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what kind of memory card can I use on this tablet?
Questions with Most Recent Answers
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can you make calls on the note 10.1 and use it like a phone
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Will the Galaxy Note 10.1 (2012 edition) receive the Android 4.3/ 4.4 update?
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my galaxy note2 is not woriking well since my last software update.
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re samsung galaxy note 2 extremely slow after 4.3 update
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what kind of memory card can I use on this tablet?

Customer Questions & Answers for
samsung Galaxy Note 10.1 Wi-Fi (Grey)

Choose the Samsung Galaxy Note 10.1 and discover the new way to set your creativity free. It’s portable, yet offers multitasking like a PC thanks to its large 10.1-inch screen. Meanwhile, the intuitive and precise embedded S-Pen makes it so simple to take notes, draw, sketch and express yourself perfectly. With S-Note, your note-taking is full of rich possibilities which you can easily put together into a story. Shape Match even lets you visualise your ideas and turn them into quickly into graphs and other finished items you’ll be proud to share.
Customer Questions & Answers:
233 Questions
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147 Answers
Overall Rating:
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Questions & Answers for samsung Galaxy Note 10.1 Wi-Fi (Grey)

Question

I bought a Galaxy Note 10.1 in September and find it unbelievable that it does less than my 2 year old Galaxy Tab 2 7".

The main reason for the purchase was to download programs from BBC i player and Sky Go + as I work away from home 3 days a week. Guess what old operating system - Sky Go + app is not available and there is no download facility with BBC i player.
As a flagship product I am very disappointed with the Note 10.1 and will give it the lowest possible scores in reviews.
In short it has been a total waste of money as I don't even use it
asked 9 months ago
Angry from Wales
North Wales
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi,

These applications are not developed by Samsung. You will need to contact the application developers for support with compatibility issues.

Thanks
answered 8 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

my 10.1 note tablet says low on memory due to download

But i have no downloads currently have deleted all
asked 9 months ago
skredds
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi Skredds,

Please backup your tab using Samsung KIES. Perform a factory reset by pressing Menu > settings > Accounts > Backup and reset > Factory data reset . When this is completed please connect your tab to Samsung KIES and restore your tab.

Thanks.
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

why do i have problems charging

recently my galaxy note 10.1 has been charging relay slow when charging to the extent that it can be on charge for about 10 hours and only gain 20-30% battery life
asked 9 months ago
Anonymous
on Galaxy Note 10.1 Wi-Fi (Grey)
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1 answer
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answer 1
Hi John,

Please call our mobile support line on local rate 03307267864 as there may be an issue with your charger or charging port.

Thanks.
answered 9 months ago
Samsung E-Support
-1point
1out of 3found this answer helpful.
Question

I have a Samsung USB connector in order to read CF cards on my Note 10.1 It worked a while ago but now states S3C driver not found.

This is driving me mad trying to find a fix. Any help in sorting this out would be greatly appreciated
asked 9 months ago
Barry
on Galaxy Note 10.1 Wi-Fi (Grey)
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi,

Please backup your tab using Samsung KIES. Perform a factory reset by pressing Menu > settings > Accounts > Backup and reset > Factory data reset . When this is completed please connect your tab to Samsung KIES and restore your tab.

Thanks.
answered 9 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

when are we getting an Android update?

It's stuck at Android 4.1.2. How come?
asked 9 months ago
mazza1985
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi Mazza,

We do not have any scheduled updates at present but I would suggest connecting your device to Samsung KIES periodically and you will be notified when these become available.

Thanks.
answered 9 months ago
Samsung E-Support
0points
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Question

WHAT IS THE WARRANTY ON FACTORY REFURBISHED NOTE 10.1

asked 9 months ago
JOE70SD
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi Joe70sd,

The standard warranty on a new note 10.1 is 2 years but this would depend on the warranty being offered by the seller as we require the original proof of purchase to validate a Samsung warranty.

Thanks.
answered 9 months ago
Samsung E-Support
0points
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Question

when will the galaxy note 10.1 be available in the uk

When will will the new galaxy note 10.1 be available in shops ??
asked 9 months ago
picard
Chesterfield
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi Picard,

We currently do not have any information on a release of a new Galaxy Note 10.1. I would suggest that you keep an eye on the News section of our website and on our Facebook and Twitter pages for any new information.

Thanks.
answered 9 months ago
Samsung E-Support
0points
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Question

Move Apps to SD Card

Is it possible to move downloaded apps from internal memory to the SD Card on the Galaxy Note 10.1? It's running Android 4.1.2 The model number is GT-N8010

Thanks
asked 9 months ago
Anonymous
United Kingdom
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi,

You cannot move apps to the SD Card.

Thanks.
answered 9 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Can you send SMS with this Galaxy Note (3g version)?

Can you send SMS with this Galaxy Note (3g version)?
I want to know if I can text to ppl using the GO SMS android app.
I'm interested in sending group sms to people in my contact list.
Is that possible?
Thank you.
asked 9 months ago
theo
London
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi Theo,

Yes you can only send SMS messages using the 3G version.

Thanks.
answered 9 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

cannot get kies to work on my gt-n7000 or my dell desktop pc

i have windows xp proffesinal version 2002 service pack 3....so not sure which download item on samsung list to use
asked 9 months ago
tony
essex
on Galaxy Note 10.1 Wi-Fi (Grey)
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1 answer
Answers
answer 1
Hi,

Please insure you are downloading Kies from Samsung.com/uk.

If you are still having issue contact our Galaxy Team on 0330 726 7864 (local rate).

Thanks.
answered 9 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Apart from the size, what are the differences between the Note 8 and 10.1 tablets?

I can't decide whether to get a Samsung Galaxy Note 8" or 10" tablet. The 8" would fit in my handbag where the 10" won't. I mainly want it to read university books whilst going to work on the train so want a tablet with a pen specifically to make notes on the books. The info on the Samsung website makes the 10" look like it has better functionality but is that really the case?
asked 9 months ago
lulu2608
Buckinghamshire, England
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi,

Please contact our sales team on 01932455714 who will be more than happy to help you with this query.

Thanks.
answered 9 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Can I connect the device to a Samsung TV that has USB connections to show videos I have on the machine.

When I try it identifies the device but does not show videos that are on it and only seems to recognise camera
asked 9 months ago
Barrie
United Kingdom
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi,

To view videos on your TV you will need to connect the two devices with a HDMI cable.

Thanks.
answered 9 months ago
Samsung E-Support
+2points
2out of 2found this answer helpful.
Question

is there a way to default the S pen from red to black for each time I use the pen

asked 10 months ago
John
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi John,

No this is not possible to do.

Thanks.
answered 9 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

the screen on my tab has gone black

it is fully charged and i can still hear notifications pinging through so i know it is turned on and working. the screen is black and wont respond to any touch so i cant turn it off..... HELP???
asked 10 months ago
Anonymous
uk
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi Anonymous,

Please contact our technical support agents who can book your handset for a repair to be inspected by our team of engineers on 03307267864.

Thanks.
answered 9 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

I have a samsung note 10.1, i have had it for just under a year. Is there a 12 month guarantee?

The battery life was good at first but now it barely lasts an hour. It has also become very slow. I have tried deleting most of my apps but there is still no change.
asked 10 months ago
soph96
on Galaxy Note 10.1 Wi-Fi (Grey)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Please backup your Tab using Samsung KIES. Perform a factory reset by pressing Menu > settings > Accounts > Backup and reset > Factory data reset . When this is completed please connect your Tab to Samsung KIES and restore your Tab. The Warranty is for 2 years.

Thanks.
answered 10 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

How do I open E-books downloaded from PC to Galaxy Note 8.0

Books downloaded Note okay but try to open file message-"Unable to find application to perform this action"
asked 10 months ago
gmcdon
glasgow
on Galaxy Note 10.1 Wi-Fi (Grey)
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi,

You will need to download the appropriate software for the file extention from the google play store.

Thanks
answered 10 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Charging time for Samsung Note 10.1

My Samsung Note 10.1 is now taking 10 hours to charge 40% using supplied cable and supplied wall charger. Is there a fault? It is still under guarantee. If there is no fault how can I get fast charging again.
asked 10 months ago
I Fleming
Norfolk
on Galaxy Note 10.1 Wi-Fi (Grey)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Please backup your Tab using Samsung KIES. Perform a factory reset by pressing Menu > settings > Accounts > Backup and reset > Factory data reset . When this is completed please connect your Tab to Samsung KIES and restore your Tab.

Thanks.
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

can i set parental settings. if so please advise how. thankyou

asked 10 months ago
mike
on Galaxy Note 10.1 Wi-Fi (Grey)
+1point
1out of 1found this question helpful.
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1 answer
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answer 1
Hi Mike,

There are no parental locks pre installed on this device but you will be able to download some 3rd party applications from the google play store to enable parental lock functionality on this tab.

Thanks.
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Does it have a place to in put a sim to later connect it to 3g?

asked 10 months ago
kirsty
West Midlands
on Galaxy Note 10.1 Wi-Fi (Grey)
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1 answer
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answer 1
Hi Kirsty,

To use a sim card for 3G you will need to purchase the Wi-Fi and 3G version of this Tablet for 3G connectivity.

Thanks.
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Galaxy note 10.1 charging issues

My Samsung Galaxy Note 10.1 won't charge while turned on and charges really slowly while turned off. Also the given wall plug doesn't work so I had to use a no name charger.
asked 10 months ago
Anonymous
on Galaxy Note 10.1 Wi-Fi (Grey)
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi,

Please call our mobile support team on local rate 03307367864 and we will try and diagnose this issue with your charging.

Thanks
answered 10 months ago
Samsung E-Support
+3points
4out of 5found this answer helpful.
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