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Most Recent Questions
Recent Question:
Will the Galaxy Note 10.1 (2012 edition) receive the Android 4.3/ 4.4 update?
Recent Question:
re samsung galaxy note 2 extremely slow after 4.3 update
Recent Question:
my galaxy note2 is not woriking well since my last software update.
Recent Question:
Explanation of model difference in the 2014 models
Recent Question:
what kind of memory card can I use on this tablet?
Questions with Most Recent Answers
Question:
What does the Galaxy Note 10.1 pack include?Is the stylus included?and what type of memory card does it take? (SD, SDHC or does it accept both?)
Question:
can you make calls on the note 10.1 and use it like a phone
Question:
Will the Galaxy Note 10.1 (2012 edition) receive the Android 4.3/ 4.4 update?
Question:
my galaxy note2 is not woriking well since my last software update.
Question:
re samsung galaxy note 2 extremely slow after 4.3 update

Customer Questions & Answers for
samsung Galaxy Note 10.1 Wi-Fi (Grey)

Choose the Samsung Galaxy Note 10.1 and discover the new way to set your creativity free. It’s portable, yet offers multitasking like a PC thanks to its large 10.1-inch screen. Meanwhile, the intuitive and precise embedded S-Pen makes it so simple to take notes, draw, sketch and express yourself perfectly. With S-Note, your note-taking is full of rich possibilities which you can easily put together into a story. Shape Match even lets you visualise your ideas and turn them into quickly into graphs and other finished items you’ll be proud to share.
Customer Questions & Answers:
240 Questions
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154 Answers
Overall Rating:
4.751 out of 5
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Questions & Answers for samsung Galaxy Note 10.1 Wi-Fi (Grey)

Question

l have a Samsung galaxy note 10.1 wifi version. can l add my own sim card to it ?

asked 9 months ago
Natalie
on Galaxy Note 10.1 Wi-Fi (Grey)
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1 answer
Answers
answer 1
Hi Natalie,

No, because your tablet is only Wi-Fi enabled it is not possible to use a SIM card with the device. Only 3G tablets can be used with SIM cards as they are mobile data enabled.

Thanks
answered 9 months ago
Samsung E-Support
0points
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Question

I have updated my tablet 10.1 to the new software and the print screen button has dissapered where has it gone????

asked 9 months ago
ismael
london
on Galaxy Note 10.1 Wi-Fi (Grey)
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1 answer
Answers
answer 1
Hi Ismael,

Please kindly be advised that the screen shot touch screen button has been removed from the latest software update.

However, you can still perform a screen shot by holding down the 'Power' key and the 'Voume Down' key at the same time.

Thanks
answered 9 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Will EPL-3PHPBEG Galaxy Tablet HDTV Adapter work with my samsung galaxy tab 3 10.1

Will item No: EPL-3PHPBEG Galaxy Tablet HDTV Adapter work with my samsung galaxy tab 3 10.1
asked 10 months ago
Paulw
on Galaxy Note 10.1 Wi-Fi (Grey)
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1 answer
Answers
answer 1
Hi,

The Samsung Galaxy Tab 3 supports MHL, the connection required to use an HDTV adapter to connect to a TV via an HDMI.

Therefore I can confirm that the EPL-3PHPBEG HDMI adaptor is compatible with the Samsung Galaxy Tab 3.

Thanks
answered 9 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Is there EVER going to be an Android update for the Note 10.1 2012 model

Please don't fob this question off like you have all the others and tell me to download Kies.
I am not asking for a date, but would like to know if there are plans anytime in the future to update.
Trying to decide which tablet to buy, and Samsung don't make it very easy.
asked 10 months ago
Chris
England
on Galaxy Note 10.1 Wi-Fi (Grey)
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1 answer
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answer 1
Hi,

Please be advised that there is currently no official release date for a newer firmware version for the Note 10.1 2012 tablet. However there should be future updates available in the future.

You can check for available updates for your device on its support page on our website or by connecting to Samsung KIES.

You can also get the latest news on software releases for our devices on the official Samsung UK Facebook page (facebook.com/SamsungUK) or our Twitter feed (twitter.com/SamsungUK).

Thanks
answered 9 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Is there any way to extend the battery time? I will be taking a 10 1/2 hour flight with my 2 year old. We will obviously have it in flight mode.

This is for the Galaxy 2 tablet without 3g.
asked 10 months ago
mchick2you
Cardiff
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi,

I have included below some hints and tips to help you get the most from your battery life.

Flight mode: This is a great one as it disables a lot of background services such as network signal, Wi-Fi, Bluetooth and GPS.

Check your display settings: Long screen time-out settings, or high display brightness, will increase battery drain. For better battery life, please set the screen time-out to 15 seconds and display brightness to Auto.

Multimedia usage: Any apps/content usage that keeps the device awake over an extended period will quickly drain the battery - e.g. reading books, playing games, watching movies, etc. Try to manage your length of time on these activities in order to conserve battery life.

Thanks
answered 9 months ago
Samsung E-Support
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0out of 0found this answer helpful.
Question

Can I insfall or move apps onto a SD card

asked 10 months ago
Anonymous
on Galaxy Note 10.1 Wi-Fi (Grey)
-3points
0out of 3found this question helpful.
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4 answers
Answers
answer 1
You can do this with the new 4.4.2 KitKat update available on kies
answered 2 weeks, 3 days ago
Pete
+1point
1out of 1found this answer helpful.
answer 2
You can do this with the new 4.4.2 KitKat update available on kies
answered 2 weeks, 3 days ago
Pete
0points
0out of 0found this answer helpful.
answer 3
You can do this with the new 4.4.2 KitKat update available on kies
answered 2 weeks, 3 days ago
Pete
0points
0out of 0found this answer helpful.
answer 4
Hi Anthony,

You cannot move apps to the SD Card.

Thanks.
answered 9 months ago
Samsung E-Support
-1point
1out of 3found this answer helpful.
Question

Latest update

Software update on Saturday 26/10/2013
What was it for .
Android version is still 4.1.2
asked 10 months ago
mike
on Galaxy Note 10.1 Wi-Fi (Grey)
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1 answer
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answer 1
Hi Mike,

This is likely to be a stability/performance update that has been issued by your network provider.

You may wish to contact your network provider who should be able to advise further.

Thanks
answered 10 months ago
Samsung E-Support
0points
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Question

I bought a Galaxy Note 10.1 in September and find it unbelievable that it does less than my 2 year old Galaxy Tab 2 7".

The main reason for the purchase was to download programs from BBC i player and Sky Go + as I work away from home 3 days a week. Guess what old operating system - Sky Go + app is not available and there is no download facility with BBC i player.
As a flagship product I am very disappointed with the Note 10.1 and will give it the lowest possible scores in reviews.
In short it has been a total waste of money as I don't even use it
asked 10 months ago
Angry from Wales
North Wales
on Galaxy Note 10.1 Wi-Fi (Grey)
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1 answer
Answers
answer 1
Hi,

These applications are not developed by Samsung. You will need to contact the application developers for support with compatibility issues.

Thanks
answered 10 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

my 10.1 note tablet says low on memory due to download

But i have no downloads currently have deleted all
asked 10 months ago
skredds
on Galaxy Note 10.1 Wi-Fi (Grey)
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1 answer
Answers
answer 1
Hi Skredds,

Please backup your tab using Samsung KIES. Perform a factory reset by pressing Menu > settings > Accounts > Backup and reset > Factory data reset . When this is completed please connect your tab to Samsung KIES and restore your tab.

Thanks.
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

why do i have problems charging

recently my galaxy note 10.1 has been charging relay slow when charging to the extent that it can be on charge for about 10 hours and only gain 20-30% battery life
asked 10 months ago
Anonymous
on Galaxy Note 10.1 Wi-Fi (Grey)
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1 answer
Answers
answer 1
Hi John,

Please call our mobile support line on local rate 03307267864 as there may be an issue with your charger or charging port.

Thanks.
answered 10 months ago
Samsung E-Support
-1point
1out of 3found this answer helpful.
Question

I have a Samsung USB connector in order to read CF cards on my Note 10.1 It worked a while ago but now states S3C driver not found.

This is driving me mad trying to find a fix. Any help in sorting this out would be greatly appreciated
asked 10 months ago
Barry
on Galaxy Note 10.1 Wi-Fi (Grey)
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi,

Please backup your tab using Samsung KIES. Perform a factory reset by pressing Menu > settings > Accounts > Backup and reset > Factory data reset . When this is completed please connect your tab to Samsung KIES and restore your tab.

Thanks.
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

when are we getting an Android update?

It's stuck at Android 4.1.2. How come?
asked 10 months ago
mazza1985
on Galaxy Note 10.1 Wi-Fi (Grey)
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1 answer
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answer 1
Hi Mazza,

We do not have any scheduled updates at present but I would suggest connecting your device to Samsung KIES periodically and you will be notified when these become available.

Thanks.
answered 10 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

WHAT IS THE WARRANTY ON FACTORY REFURBISHED NOTE 10.1

asked 10 months ago
JOE70SD
on Galaxy Note 10.1 Wi-Fi (Grey)
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1 answer
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answer 1
Hi Joe70sd,

The standard warranty on a new note 10.1 is 2 years but this would depend on the warranty being offered by the seller as we require the original proof of purchase to validate a Samsung warranty.

Thanks.
answered 10 months ago
Samsung E-Support
0points
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Question

when will the galaxy note 10.1 be available in the uk

When will will the new galaxy note 10.1 be available in shops ??
asked 11 months ago
picard
Chesterfield
on Galaxy Note 10.1 Wi-Fi (Grey)
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1 answer
Answers
answer 1
Hi Picard,

We currently do not have any information on a release of a new Galaxy Note 10.1. I would suggest that you keep an eye on the News section of our website and on our Facebook and Twitter pages for any new information.

Thanks.
answered 11 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Move Apps to SD Card

Is it possible to move downloaded apps from internal memory to the SD Card on the Galaxy Note 10.1? It's running Android 4.1.2 The model number is GT-N8010

Thanks
asked 11 months ago
Anonymous
United Kingdom
on Galaxy Note 10.1 Wi-Fi (Grey)
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

You cannot move apps to the SD Card.

Thanks.
answered 11 months ago
Samsung E-Support
0points
1out of 2found this answer helpful.
Question

Can you send SMS with this Galaxy Note (3g version)?

Can you send SMS with this Galaxy Note (3g version)?
I want to know if I can text to ppl using the GO SMS android app.
I'm interested in sending group sms to people in my contact list.
Is that possible?
Thank you.
asked 11 months ago
theo
London
on Galaxy Note 10.1 Wi-Fi (Grey)
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1 answer
Answers
answer 1
Hi Theo,

Yes you can only send SMS messages using the 3G version.

Thanks.
answered 11 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

cannot get kies to work on my gt-n7000 or my dell desktop pc

i have windows xp proffesinal version 2002 service pack 3....so not sure which download item on samsung list to use
asked 11 months ago
tony
essex
on Galaxy Note 10.1 Wi-Fi (Grey)
0points
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1 answer
Answers
answer 1
Hi,

Please insure you are downloading Kies from Samsung.com/uk.

If you are still having issue contact our Galaxy Team on 0330 726 7864 (local rate).

Thanks.
answered 11 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Apart from the size, what are the differences between the Note 8 and 10.1 tablets?

I can't decide whether to get a Samsung Galaxy Note 8" or 10" tablet. The 8" would fit in my handbag where the 10" won't. I mainly want it to read university books whilst going to work on the train so want a tablet with a pen specifically to make notes on the books. The info on the Samsung website makes the 10" look like it has better functionality but is that really the case?
asked 11 months ago
lulu2608
Buckinghamshire, England
on Galaxy Note 10.1 Wi-Fi (Grey)
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Please contact our sales team on 01932455714 who will be more than happy to help you with this query.

Thanks.
answered 11 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Can I connect the device to a Samsung TV that has USB connections to show videos I have on the machine.

When I try it identifies the device but does not show videos that are on it and only seems to recognise camera
asked 11 months ago
Barrie
United Kingdom
on Galaxy Note 10.1 Wi-Fi (Grey)
0points
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1 answer
Answers
answer 1
Hi,

To view videos on your TV you will need to connect the two devices with a HDMI cable.

Thanks.
answered 11 months ago
Samsung E-Support
+2points
2out of 2found this answer helpful.
Question

is there a way to default the S pen from red to black for each time I use the pen

asked 11 months ago
John
on Galaxy Note 10.1 Wi-Fi (Grey)
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1 answer
Answers
answer 1
Hi John,

No this is not possible to do.

Thanks.
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
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