Sorry to hear you are experiencing problems with your Note 10.1.
However, please kindly note that old systems settings can be left on the phone after an update occurs, which is why we usually recommend a full factory reset after updating. If this isn’t done your device may begin to give false readings from system resources, or experience technical problems, which may explain the issue you are having.
Please find instructions on performing your reset on the link provided;
answered 3 months, 2 weeks ago
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