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Most Recent Questions
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Will the Galaxy Note 10.1 (2012 edition) receive the Android 4.3/ 4.4 update?
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re samsung galaxy note 2 extremely slow after 4.3 update
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my galaxy note2 is not woriking well since my last software update.
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what kind of memory card can I use on this tablet?
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can you make calls on the note 10.1 and use it like a phone
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Customer Questions & Answers for
samsung Galaxy Note 10.1 Wi-Fi (Grey)

Choose the Samsung Galaxy Note 10.1 and discover the new way to set your creativity free. It’s portable, yet offers multitasking like a PC thanks to its large 10.1-inch screen. Meanwhile, the intuitive and precise embedded S-Pen makes it so simple to take notes, draw, sketch and express yourself perfectly. With S-Note, your note-taking is full of rich possibilities which you can easily put together into a story. Shape Match even lets you visualise your ideas and turn them into quickly into graphs and other finished items you’ll be proud to share.
Customer Questions & Answers:
233 Questions
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147 Answers
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Questions & Answers for samsung Galaxy Note 10.1 Wi-Fi (Grey)

Question

where is the HDMI output socket on my Tablet GT-N8010?

I wish to connect to my TV and watch my videos and video clips.
asked 2 days ago
Dave
UK
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi Dave, I'm afraid that your tablet does not have a HDMI port. Have you tried connecting to your TV by using Samsung link or Screen mirroring? Please check out this link to the manual (pages 58,59) to see how to do this http://downloadcenter.samsung.com/content/UM/201406/20140611171208586/GT-N8010_UM_EU_Kitkat_Eng_Rev.1.0_140610.pdf. Hope this helps.
answered 1 day ago
Samsung E-Support
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Question

Will a 4G dongle work with the WiFi only version

For use within the UK
asked 1 month ago
PJDC
UK
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi,

I'm afraid not. Thank you.
answered 1 month ago
Samsung E-Support
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Question

How do I transfer non-media files from PC to Galaxy Note 10.1

When I use Kies a note pops up on my PC (Windows 7) to say that my Galaxy Note 10.1 is on the same wi-fi network as my PC and I should be using Kies Air - but I cannot find that app anywhere. Kies itself only seems to deal with Media files - by what means can I transfer non-media files (such as .pdf) to my Galaxy?
asked 1 month ago
timE
UK
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi,

I'm afraid Kies air is no longer available. However, you can transfer non-media files through mass storage. Once you connect you tablet to the PC using a USB cable, a window should pop up saying mass storage. Please select this option and this will allow you to drag and drop files from your PC to your tablet. Please note that you may need to download a third party application from the play store to read these files on your tablet. Please speak to file provider for more information. Hope this helps.
answered 1 month ago
Samsung E-Support
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Question

will the original note 10.1 be getting android 4.4 kitkat?

asked 1 month ago
leewilliams1982
uk
on Galaxy Note 10.1 Wi-Fi (Grey)
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Question

when kit kat will be available for n8010?

When kit kat will be available for n8010?
asked 1 month ago
Panayiotis
Birmingham
on Galaxy Note 10.1 Wi-Fi (Grey)
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Question

How do I arrange a service for my galaxy note

how do I arrange for a service in the UK
asked 1 month, 1 week ago
David White
Suffolk UK
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi David.

To arrange a service please contact our tech support team on 0330 726 7864.

Hope this helps.

Thanks
answered 1 month, 1 week ago
Samsung E-Support
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Question

My tablet wont start pass boot screen how to load tablet

Hi I put my tablet on charge tried to turn it on but it wont load, try resetting by pressing power and volume no luck. please help
ps. frozen on (samsung galaxy note 10.1) screen.
asked 1 month, 4 weeks ago
richiec24
London
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi,

Check out this link to find your local Samsung repair centre http://www.samsung.com/uk/storelocator, There, our engineers will be able to assess the Tablet and reset it.

Thanks
answered 1 month, 3 weeks ago
Samsung E-support
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Question

How do i retrieve a file

I deleted a file by accident how do i retrieve it please
asked 2 months ago
thetoad
london
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi.

Unfortunately there is no way to retrieve deleted files unless the device had previously been backed up.. To avoid losing files like this in the future i recommend often backing up the device on Samsung Kies.
answered 2 months ago
Samsung E-support
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Question

what is wrong with my Note 10.1

I have a red x on my battery when device note 10.1 is turned on, also shows discharging rather than charging
asked 2 months, 1 week ago
Samantha
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi Samantha.

It seems that there maybe a fault somewhere, either in the charging cable or device its self. I would recommend having the device looked at. Below is a link to our service center locator where you can find your local authorised Samsung service center. Alternatively, if there isn't a location within a reasonable distance to you, you can call our tech support team on 0330 726 7864.

http://www.samsung.com/uk/support/servicelocation/

Hope this helps
answered 2 months, 1 week ago
Samsung E-support
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Question

when kit kat will be available for N8010

When kit kat will be available for N8010
asked 2 months, 1 week ago
panayiotis
uk
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi.

At present we do not have any information regarding a release of KitKat on this device. Keep an eye on our website and Samsung Kies for updates. You will also get a notification when the upate becomes available on the device its self.

Hope this helps.
answered 1 month, 3 weeks ago
Samsung E-support
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Question

Will the Galaxy Note 10.1 (2012 edition) receive the Android 4.3/ 4.4 update?

I am planning on buying this version for my brother as it is within my budget , but I want to find out if it will recieve an update or not and that will influence my decision to buy.Please help.
asked 4 months ago
ashtony
cardiff
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi,

Regarding your query please be advised that there is currently no official release date for a newer firmware version for your product.

You can check for available updates for your device on its support page on our website or by connecting to Samsung KIES.

You can also get the latest news on software releases for our devices on the official Samsung UK Facebook page (facebook.com/SamsungMobileUK) or our Twitter feed (twitter.com/SamsungMobileUK).

Thanks.
answered 4 months ago
Samsung E-Support
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Question

connected to Home wifi yet get message internet not connected when using email etc

note 10.1. have connected to home hub, all settings seem ok, yet I cant get email, facebook, ebay. This is a recent problem. I had no prob until yesterday
asked 2 months, 3 weeks ago
patg
north west
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi,

It is most likely a minor software confliction that is causing this issue to occur.

These minor software issues can easily be resolved by performing a factory reset on your device.

Please follow the link provided for instructions on resetting your device;

http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?seq=1034590&cdsite=uk&status=

Thanks
answered 2 months, 3 weeks ago
Samsung E-Support
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Question

hi since i updated the firm ware on my note 10.1 tab a few month back it has become unresponsive at times and can only be used with the pen not finger

hi since i updated the firm ware on my note 10.1 tab a few month back it has become unresponsive at times and can only be used with the pen not fingers its sticks between swipe screens and the options screen appears then disappears for no reason and when i try to turn it off the power off screen disappears before i have the chance to select an option any help would be great thanks.
asked 2 months, 3 weeks ago
skoty3
Sunderland U.K.
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi,

Sorry to hear you are experiencing problems with your Note 10.1.

However, please kindly note that old systems settings can be left on the phone after an update occurs, which is why we usually recommend a full factory reset after updating. If this isn’t done your device may begin to give false readings from system resources, or experience technical problems, which may explain the issue you are having.

Please find instructions on performing your reset on the link provided;

http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?seq=1034590&cdsite=uk&status=

Thanks
answered 2 months, 2 weeks ago
Samsung E-Support
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Question

what kind of memory card can I use on this tablet?

asked 4 months, 1 week ago
Mandi
London
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi Mandi,

This tablet is compatible with Micro SD cards up to 64Gb in size.

Thanks
answered 4 months, 1 week ago
Samsung E-Support
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Question

is there going to be an android update for this model. to 4.3 android version?

asked 4 months, 1 week ago
youthio
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi,

Regarding your query please be advised that there is currently no official release date for a newer firmware version for your product.

You can check for available updates for your device on its support page on our website or by connecting to Samsung KIES.

You can also get the latest news on software releases for our devices on the official Samsung UK Facebook page (facebook.com/SamsungMobileUK) or our Twitter feed (twitter.com/SamsungMobileUK).

Thanks.
answered 4 months, 1 week ago
Samsung E-Support
0points
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Question

When will a later version of Android be available on the Note 10.1?

When will Samsung make Android 4.2.2 be available for this grat product?
asked 4 months, 1 week ago
Blanch
on Galaxy Note 10.1 Wi-Fi (Grey)
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1 answer
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answer 1
Hi Blanch,

Regarding your query please be advised that there is currently no official release date for a newer firmware version for your product.

You can check for available updates for your device on its support page on our website or by connecting to Samsung KIES.

You can also get the latest news on software releases for our devices on the official Samsung UK Facebook page (facebook.com/SamsungMobileUK) or our Twitter feed (twitter.com/SamsungMobileUK).

Thanks.
answered 4 months, 1 week ago
Samsung E-Support
0points
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Question

PDFs on Galaxy Notes...

One of my main uses for a "Note" will be reading PDFs that contain mathematical symbols as well as geometric and trigonometric drawnings. A very knowledgeable friend says I ought to buy the 10 inch Note, but I would prefer the more compact 8 inch model. Any observations or comments will be greatly appreciated.
asked 4 months, 2 weeks ago
Leonardo of Pisa
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi,

Due to the nature of your enquiry, we recommend you contact a member of our Galaxy support team on 0330 726 7864. They will be able to advise you on the best device for your preferences.

Thanks
answered 4 months, 1 week ago
Samsung E-Support
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Question

How do I connect my Galaxy Note 10.1 to an HDTV?

Im looking into connecting my GT-N8010 to my HDTV for display purposes. Is this possible?
asked 3 months ago
SeraphVigilanis
Cambridge
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi,

Unfortunately, the GT-N8010 does not support an MHL connection and so this is not possible.

Thanks
answered 3 months ago
Samsung E-Support
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0out of 2found this answer helpful.
Question

Galaxy Note 10.1 WiFi will it work in uk and australia

Galaxy Note 10.1 WiFi will it work in uk and australia
asked 4 months, 2 weeks ago
david
UK
on Galaxy Note 10.1 Wi-Fi (Grey)
+1point
1out of 1found this question helpful.
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answer 1
Hi David,

Yes, as you have a Wi-Fi model there will be no issues using this device at home or on your travels.

Thanks.
answered 4 months, 2 weeks ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

how do I make NFC work on my GT-N8010

the step by step, knowing that the device I want to connect to is ready and working.
asked 3 months, 1 week ago
alan
uk
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi Alan,

Unfortunately, the GT-N8010 does not support NFC.

Thanks
answered 3 months, 1 week ago
Samsung E-Support
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