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Most Recent Questions
Recent Question:
Will the Galaxy Note 10.1 (2012 edition) receive the Android 4.3/ 4.4 update?
Recent Question:
I have a S3 phone. How do I 'tether' a wifi note 10.1 2014 edition to it, to be able to get emails etc?
Recent Question:
my galaxy tab 3 not turning on or charging
Questions with Most Recent Answers
Question:
What does the Galaxy Note 10.1 pack include?Is the stylus included?and what type of memory card does it take? (SD, SDHC or does it accept both?)
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Where can I find Hancom Office?
Question:
can you make calls on the note 10.1 and use it like a phone
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Is this the 32GB or 64GB model being sold in the store?
Question:
I have a S3 phone. How do I 'tether' a wifi note 10.1 2014 edition to it, to be able to get emails etc?

Customer Questions & Answers for
samsung Galaxy Note 10.1 Wi-Fi (Grey)

Choose the Samsung Galaxy Note 10.1 and discover the new way to set your creativity free. It’s portable, yet offers multitasking like a PC thanks to its large 10.1-inch screen. Meanwhile, the intuitive and precise embedded S-Pen makes it so simple to take notes, draw, sketch and express yourself perfectly. With S-Note, your note-taking is full of rich possibilities which you can easily put together into a story. Shape Match even lets you visualise your ideas and turn them into quickly into graphs and other finished items you’ll be proud to share.
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Questions & Answers for samsung Galaxy Note 10.1 Wi-Fi (Grey)

Question

Galaxy note 10.1 GT-N8010 update. I folowed all the instructions but nothing seems to be happening. Should I get 1) a progress report 2) a message whe

Galaxy note 10.1 GT-N8010 update. Followed all the instructions but nothing seems to be happening. Should I get 1) a progress report 2) a message when the update is completed?
asked 1 month ago
Dismaid
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi,

How are you updating the Galaxy Note 10.1? The tab should restart to load the updates when an update has completed. Have you tapped Install on the Notifications Bar after downloading the software? You can check the software version by going to Settings > About Device > Android Version.

Hope this helps
answered 1 month ago
Samsung E-support
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Question

Can I update Android from 4.1 to 4.4?

My tablet is Note 10.1 GT-N8010
asked 1 month, 1 week ago
H Burgin
UK
on Galaxy Note 10.1 Wi-Fi (Grey)
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Question

I can receive Hotmail but cannot send emails

I can receive emails in my Hotmail account but I cannot send them.

The account works OK on my laptop.

Any ideas please?
asked 1 month, 3 weeks ago
John
Windsor UK
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi.

You will need to contact your email provider to obtain the correct incoming and outgoing server settings for your Galaxy Note 10.1.

Once you have received this information, remove the email account from your device. To set up your email account with the correct server settings, you can select manual setup. Please check out page 49 of the user manual for steps on how to do this:

http://downloadcenter.samsung.com/content/UM/201406/20140611171208586/GT-N8010_UM_EU_Kitkat_Eng_Rev.1.0_140610.pdf

I hope this helps.
answered 1 month, 3 weeks ago
Samsung E-Support
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Question

Note turns itself off.

My Note 10.1 switches off at about 30% power saying battery low. How do I stop this? Thanks.
asked 2 months ago
rafvc10
Swindon, UK
on Galaxy Note 10.1 Wi-Fi (Grey)
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Question

How can I transfer mp3 songs from my tablet to other devices?

Is it possible to move songs to my ad card?
asked 2 months ago
Wallsender
Co Durham
on Galaxy Note 10.1 Wi-Fi (Grey)
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Question

wifi connected and email working but no internet

Hi, I have a Galaxy tablet GT-N8010. I just installed a new wifi router at home. The tablet worked fine for 10 mins and then internet access stopped. I can still use yahoo email and my GOD application also sends and receives email but can´t browse internet. I starts loading but never comes back. No error message. Can anyone help please?
asked 2 months ago
almudena
on Galaxy Note 10.1 Wi-Fi (Grey)
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Question

Hi my tablet wont charge. Its only a year old. It looks like it is charging but its not

My tablet wont charge
asked 2 months, 3 weeks ago
Sharon
Redditch. Worcs
on Galaxy Note 10.1 Wi-Fi (Grey)
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Question

why cant i login to certain website eg digital photography mag were i have a page

asked 3 months ago
sharon
scotlamd
on Galaxy Note 10.1 Wi-Fi (Grey)
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Question

can I disable front camera on galaxy note 10.1

Gt-n8010 model
asked 3 months, 2 weeks ago
candice
northern ireland
on Galaxy Note 10.1 Wi-Fi (Grey)
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Question

How can I repair the SIM card slot which has broken?

asked 4 months, 3 weeks ago
mdemos01
uk
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 4 months, 3 weeks ago
Kirsty Grayson
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Question

samsung note 10.1 tablet is frozen

The tablet is stuck in the logo screen and wont turn off. I have tried pressing power & volume buttons...get to a warning screen. It immediately jumps to the downloading screen, where it is stuck again.
asked 5 months, 3 weeks ago
Alec
London
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi Alec.

As you have tried to reset the device i would now recommend taking it to your local Samsung service centre to be inspected by a Samsung engineer. You can find your nearest repairer using the locator in the link provided.

Thanks.

http://www.samsung.com/uk/support/servicelocation/
answered 5 months, 3 weeks ago
Samsung E-Support
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Question

when will the update for gt-n8010 be available in the uk?

Currently 4.1 jelly bean
asked 5 months, 3 weeks ago
kanzel
uk
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi.

There is no current release date for the 4.3 update on the Galaxy Note 10.1. Keep an eye on the Samsung website for future updates.

Thanks.
answered 5 months, 3 weeks ago
Samsung Support
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Question

where can I get adapter epl-3phpbegxar for galaxy note 10

asked 6 months ago
shaw lodge
halifax
on Galaxy Note 10.1 Wi-Fi (Grey)
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Question

how do I turn on S pen recognition for another S Pen when the included stylus is still in the slot of the tablet so I can use my S Pen holder kit?

asked 6 months ago
Pete
on Galaxy Note 10.1 Wi-Fi (Grey)
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Question

why cant you play and charge in car

when going away on holiday we try to use the galaxy note 10.1 for the kids to watch films but after a few hours the battery is flat so we bought a charger for the car, but it wont charge whilst its playing even though the charger we have is giving 2.4 amps
asked 6 months ago
Willstaa
Uk
on Galaxy Note 10.1 Wi-Fi (Grey)
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Question

samsung galaxy note 10.1 battery problem

Battery would not charge even when it said it was, had new battery fitted, still the same. Im sure when picture of battery comes on display it was showing a green light on battery going up and down, it now showing blue
asked 6 months ago
susan
barnsley
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi Susan, Due to the nature of this issue please check out this link to find your nearest service centre http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 6 months ago
Samsung E-Support
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Question

My Note GT-N8010 will not connect to Kies

My Samsung note GT-N8010 will not connect to ANY of my Win7
PCs via the USB cable. Message says USB Device not recognized
asked 7 months ago
Amanda D.
UK
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi Amanda, have you enabled USB debugging on your Note 10.1? Tap Apps > Settings > Developer Options > USB debudding. Hope this helps.
answered 7 months ago
Samsung E-Support
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Question

where is the HDMI output socket on my Tablet GT-N8010?

I wish to connect to my TV and watch my videos and video clips.
asked 7 months ago
Dave
UK
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi Dave, I'm afraid that your tablet does not have a HDMI port. Have you tried connecting to your TV by using Samsung link or Screen mirroring? Please check out this link to the manual (pages 58,59) to see how to do this http://downloadcenter.samsung.com/content/UM/201406/20140611171208586/GT-N8010_UM_EU_Kitkat_Eng_Rev.1.0_140610.pdf. Hope this helps.
answered 7 months ago
Samsung E-Support
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Question

Will a 4G dongle work with the WiFi only version

For use within the UK
asked 8 months ago
PJDC
UK
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi,

I'm afraid not. Thank you.
answered 8 months ago
Samsung E-Support
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Question

How do I transfer non-media files from PC to Galaxy Note 10.1

When I use Kies a note pops up on my PC (Windows 7) to say that my Galaxy Note 10.1 is on the same wi-fi network as my PC and I should be using Kies Air - but I cannot find that app anywhere. Kies itself only seems to deal with Media files - by what means can I transfer non-media files (such as .pdf) to my Galaxy?
asked 8 months ago
timE
UK
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi,

I'm afraid Kies air is no longer available. However, you can transfer non-media files through mass storage. Once you connect you tablet to the PC using a USB cable, a window should pop up saying mass storage. Please select this option and this will allow you to drag and drop files from your PC to your tablet. Please note that you may need to download a third party application from the play store to read these files on your tablet. Please speak to file provider for more information. Hope this helps.
answered 8 months ago
Samsung E-Support
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