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Most Recent Questions
Recent Question:
Will the Galaxy Note 10.1 (2012 edition) receive the Android 4.3/ 4.4 update?
Recent Question:
I have a S3 phone. How do I 'tether' a wifi note 10.1 2014 edition to it, to be able to get emails etc?
Recent Question:
my galaxy tab 3 not turning on or charging
Questions with Most Recent Answers
Question:
What does the Galaxy Note 10.1 pack include?Is the stylus included?and what type of memory card does it take? (SD, SDHC or does it accept both?)
Question:
Where can I find Hancom Office?
Question:
can you make calls on the note 10.1 and use it like a phone
Question:
Is this the 32GB or 64GB model being sold in the store?
Question:
I have a S3 phone. How do I 'tether' a wifi note 10.1 2014 edition to it, to be able to get emails etc?

Customer Questions & Answers for
samsung Galaxy Note 10.1 Wi-Fi (Grey)

Choose the Samsung Galaxy Note 10.1 and discover the new way to set your creativity free. It’s portable, yet offers multitasking like a PC thanks to its large 10.1-inch screen. Meanwhile, the intuitive and precise embedded S-Pen makes it so simple to take notes, draw, sketch and express yourself perfectly. With S-Note, your note-taking is full of rich possibilities which you can easily put together into a story. Shape Match even lets you visualise your ideas and turn them into quickly into graphs and other finished items you’ll be proud to share.
Customer Questions & Answers:
241 Questions
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155 Answers
Overall Rating:
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Questions & Answers for samsung Galaxy Note 10.1 Wi-Fi (Grey)

Question

How can I repair the SIM card slot which has broken?

asked 3 weeks ago
mdemos01
uk
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 2 weeks, 6 days ago
Kirsty Grayson
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Question

samsung note 10.1 tablet is frozen

The tablet is stuck in the logo screen and wont turn off. I have tried pressing power & volume buttons...get to a warning screen. It immediately jumps to the downloading screen, where it is stuck again.
asked 1 month, 2 weeks ago
Alec
London
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi Alec.

As you have tried to reset the device i would now recommend taking it to your local Samsung service centre to be inspected by a Samsung engineer. You can find your nearest repairer using the locator in the link provided.

Thanks.

http://www.samsung.com/uk/support/servicelocation/
answered 1 month, 2 weeks ago
Samsung E-Support
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Question

when will the update for gt-n8010 be available in the uk?

Currently 4.1 jelly bean
asked 1 month, 3 weeks ago
kanzel
uk
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi.

There is no current release date for the 4.3 update on the Galaxy Note 10.1. Keep an eye on the Samsung website for future updates.

Thanks.
answered 1 month, 2 weeks ago
Samsung Support
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Question

where can I get adapter epl-3phpbegxar for galaxy note 10

asked 2 months ago
shaw lodge
halifax
on Galaxy Note 10.1 Wi-Fi (Grey)
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Question

how do I turn on S pen recognition for another S Pen when the included stylus is still in the slot of the tablet so I can use my S Pen holder kit?

asked 2 months ago
Pete
on Galaxy Note 10.1 Wi-Fi (Grey)
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Question

why cant you play and charge in car

when going away on holiday we try to use the galaxy note 10.1 for the kids to watch films but after a few hours the battery is flat so we bought a charger for the car, but it wont charge whilst its playing even though the charger we have is giving 2.4 amps
asked 2 months, 1 week ago
Willstaa
Uk
on Galaxy Note 10.1 Wi-Fi (Grey)
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Question

samsung galaxy note 10.1 battery problem

Battery would not charge even when it said it was, had new battery fitted, still the same. Im sure when picture of battery comes on display it was showing a green light on battery going up and down, it now showing blue
asked 2 months, 2 weeks ago
susan
barnsley
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi Susan, Due to the nature of this issue please check out this link to find your nearest service centre http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 2 months, 2 weeks ago
Samsung E-Support
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Question

My Note GT-N8010 will not connect to Kies

My Samsung note GT-N8010 will not connect to ANY of my Win7
PCs via the USB cable. Message says USB Device not recognized
asked 2 months, 3 weeks ago
Amanda D.
UK
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi Amanda, have you enabled USB debugging on your Note 10.1? Tap Apps > Settings > Developer Options > USB debudding. Hope this helps.
answered 2 months, 3 weeks ago
Samsung E-Support
-3points
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Question

where is the HDMI output socket on my Tablet GT-N8010?

I wish to connect to my TV and watch my videos and video clips.
asked 3 months ago
Dave
UK
on Galaxy Note 10.1 Wi-Fi (Grey)
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1 answer
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answer 1
Hi Dave, I'm afraid that your tablet does not have a HDMI port. Have you tried connecting to your TV by using Samsung link or Screen mirroring? Please check out this link to the manual (pages 58,59) to see how to do this http://downloadcenter.samsung.com/content/UM/201406/20140611171208586/GT-N8010_UM_EU_Kitkat_Eng_Rev.1.0_140610.pdf. Hope this helps.
answered 3 months ago
Samsung E-Support
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Question

Will a 4G dongle work with the WiFi only version

For use within the UK
asked 4 months ago
PJDC
UK
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi,

I'm afraid not. Thank you.
answered 4 months ago
Samsung E-Support
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Question

How do I transfer non-media files from PC to Galaxy Note 10.1

When I use Kies a note pops up on my PC (Windows 7) to say that my Galaxy Note 10.1 is on the same wi-fi network as my PC and I should be using Kies Air - but I cannot find that app anywhere. Kies itself only seems to deal with Media files - by what means can I transfer non-media files (such as .pdf) to my Galaxy?
asked 4 months ago
timE
UK
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi,

I'm afraid Kies air is no longer available. However, you can transfer non-media files through mass storage. Once you connect you tablet to the PC using a USB cable, a window should pop up saying mass storage. Please select this option and this will allow you to drag and drop files from your PC to your tablet. Please note that you may need to download a third party application from the play store to read these files on your tablet. Please speak to file provider for more information. Hope this helps.
answered 4 months ago
Samsung E-Support
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Question

will the original note 10.1 be getting android 4.4 kitkat?

asked 4 months ago
leewilliams1982
uk
on Galaxy Note 10.1 Wi-Fi (Grey)
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Question

when kit kat will be available for n8010?

When kit kat will be available for n8010?
asked 4 months, 1 week ago
Panayiotis
Birmingham
on Galaxy Note 10.1 Wi-Fi (Grey)
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Question

How do I arrange a service for my galaxy note

how do I arrange for a service in the UK
asked 4 months, 1 week ago
David White
Suffolk UK
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi David.

To arrange a service please contact our tech support team on 0330 726 7864.

Hope this helps.

Thanks
answered 4 months, 1 week ago
Samsung E-Support
0points
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Question

My tablet wont start pass boot screen how to load tablet

Hi I put my tablet on charge tried to turn it on but it wont load, try resetting by pressing power and volume no luck. please help
ps. frozen on (samsung galaxy note 10.1) screen.
asked 4 months, 4 weeks ago
richiec24
London
on Galaxy Note 10.1 Wi-Fi (Grey)
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1 answer
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answer 1
Hi,

Check out this link to find your local Samsung repair centre http://www.samsung.com/uk/storelocator, There, our engineers will be able to assess the Tablet and reset it.

Thanks
answered 4 months, 3 weeks ago
Samsung E-support
-1point
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Question

How do i retrieve a file

I deleted a file by accident how do i retrieve it please
asked 5 months ago
thetoad
london
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi.

Unfortunately there is no way to retrieve deleted files unless the device had previously been backed up.. To avoid losing files like this in the future i recommend often backing up the device on Samsung Kies.
answered 5 months ago
Samsung E-support
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Question

what is wrong with my Note 10.1

I have a red x on my battery when device note 10.1 is turned on, also shows discharging rather than charging
asked 5 months, 1 week ago
Samantha
on Galaxy Note 10.1 Wi-Fi (Grey)
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answer 1
Hi Samantha.

It seems that there maybe a fault somewhere, either in the charging cable or device its self. I would recommend having the device looked at. Below is a link to our service center locator where you can find your local authorised Samsung service center. Alternatively, if there isn't a location within a reasonable distance to you, you can call our tech support team on 0330 726 7864.

http://www.samsung.com/uk/support/servicelocation/

Hope this helps
answered 5 months, 1 week ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

when kit kat will be available for N8010

When kit kat will be available for N8010
asked 5 months, 1 week ago
panayiotis
uk
on Galaxy Note 10.1 Wi-Fi (Grey)
-1point
0out of 1found this question helpful.
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1 answer
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answer 1
Hi.

At present we do not have any information regarding a release of KitKat on this device. Keep an eye on our website and Samsung Kies for updates. You will also get a notification when the upate becomes available on the device its self.

Hope this helps.
answered 4 months, 3 weeks ago
Samsung E-support
+1point
1out of 1found this answer helpful.
Question

Will the Galaxy Note 10.1 (2012 edition) receive the Android 4.3/ 4.4 update?

I am planning on buying this version for my brother as it is within my budget , but I want to find out if it will recieve an update or not and that will influence my decision to buy.Please help.
asked 7 months ago
ashtony
cardiff
on Galaxy Note 10.1 Wi-Fi (Grey)
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1 answer
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answer 1
Hi,

Regarding your query please be advised that there is currently no official release date for a newer firmware version for your product.

You can check for available updates for your device on its support page on our website or by connecting to Samsung KIES.

You can also get the latest news on software releases for our devices on the official Samsung UK Facebook page (facebook.com/SamsungMobileUK) or our Twitter feed (twitter.com/SamsungMobileUK).

Thanks.
answered 7 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

connected to Home wifi yet get message internet not connected when using email etc

note 10.1. have connected to home hub, all settings seem ok, yet I cant get email, facebook, ebay. This is a recent problem. I had no prob until yesterday
asked 5 months, 3 weeks ago
patg
north west
on Galaxy Note 10.1 Wi-Fi (Grey)
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1 answer
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answer 1
Hi,

It is most likely a minor software confliction that is causing this issue to occur.

These minor software issues can easily be resolved by performing a factory reset on your device.

Please follow the link provided for instructions on resetting your device;

http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?seq=1034590&cdsite=uk&status=

Thanks
answered 5 months, 3 weeks ago
Samsung E-Support
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