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Most Recent Questions
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Will the Galaxy Note 10.1 (2012 edition) receive the Android 4.3/ 4.4 update?
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re samsung galaxy note 2 extremely slow after 4.3 update
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my galaxy note2 is not woriking well since my last software update.
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Explanation of model difference in the 2014 models
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what kind of memory card can I use on this tablet?
Questions with Most Recent Answers
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Will the Galaxy Note 10.1 (2012 edition) receive the Android 4.3/ 4.4 update?
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my galaxy note2 is not woriking well since my last software update.
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re samsung galaxy note 2 extremely slow after 4.3 update
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what kind of memory card can I use on this tablet?
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Explanation of model difference in the 2014 models

Customer Questions & Answers for
samsung Galaxy Note 10.1 (3G & Wi-Fi)

Choose the Samsung Galaxy Note 10.1 and discover the new way to set your creativity free. It’s portable, yet offers multitasking like a PC thanks to its large 10.1-inch screen. Meanwhile, the intuitive and precise embedded S-Pen makes it so simple to take notes, draw, sketch and express yourself perfectly. With S-Note, your note-taking is full of rich possibilities which you can easily put together into a story. Shape Match even lets you visualise your ideas and turn them into quickly into graphs and other finished items you’ll be proud to share.
Customer Questions & Answers:
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126 Answers
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Questions & Answers for samsung Galaxy Note 10.1 (3G & Wi-Fi)

Question

how do i remove an error code (403) on a galaxy note 10.1

With this error present i cannot download from the apps store
asked 11 months ago
pbeo
scotland
on Galaxy Note 10.1 (3G & Wi-Fi)
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answer 1
Hi Pbeo,

I would recommend updating and backing up your handset with Samsung KIES then performing a reset by doing the following:

Settings>Back up and Reset>Factory Data Reset

Thanks.
answered 10 months ago
Samsung E-Support
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Question

what is the biggest sd card that will work in the 8000 note?

asked 10 months ago
frank
cape town
on Galaxy Note 10.1 (3G & Wi-Fi)
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answer 1
Hi Frank,

The GT-N8000 will take a maximum of 64GB external SD card.

Thanks
answered 10 months ago
Samsung E-Support
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Question

how do I delete my videos please

asked 10 months ago
gill
cambridgeshire
on Galaxy Note 10.1 (3G & Wi-Fi)
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answer 1
Hi Gill,

To delete your videos by going to your Gallery and selecting the video you want to delete and tapping the trash bin icon that appears on the screen.

Thanks.
answered 10 months ago
Samsung E-Support
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Question

Where can I buy Samsung galaxy note 10.1 wifi 3G

asked 10 months ago
Nkirujeni
Usa
on Galaxy Note 10.1 (3G & Wi-Fi)
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answer 1
Hi Nkirujeni,

You can contact our partner company Samsung USA who will be able to point you in the right direction for this.

Thanks.
answered 10 months ago
Samsung E-Support
0points
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Question

How do you buy music and games from tablet?

My son has the Samsung Galaxy Note 10.1 and I am not very good with these things!!! Is there Vouchers you can buy (like the Ipod Vouchers) to allow them to buy music, games etc...
asked 10 months ago
Colette
Motherwell
on Galaxy Note 10.1 (3G & Wi-Fi)
-1point
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answer 1
Hi Colette,

You can purchase games and music from the Playstore, with your Gmail account you have the option to put in your credit card details.

Thanks.
answered 10 months ago
Samsung E-Support
0points
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Question

Why is my g mail address from my s111 not recognised on my note 10.1

I want to set up my note but it is not recognising my g mail account which i set up when i purchased my galaxy s 111. I send and receive e mails on this account so I know it is still working.
asked 10 months ago
Melanie
England
on Galaxy Note 10.1 (3G & Wi-Fi)
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answer 1
Hi Melanie,

Can you try logging into your gmail account from a PC/laptop to see if it allow you access. If not, try changing the password then try to set up the account again on the Note 10.1. Please let us know how this works out for you.

Thanks
answered 10 months ago
Samsung E-Support
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Question

what is the maximum size for the memory card for note10.1 whether 32 or 64 gb compatable with the device

asked 10 months ago
mohamedelmallawani
cairo
on Galaxy Note 10.1 (3G & Wi-Fi)
+1point
1out of 1found this question helpful.
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answer 1
Hi,

The Note 10.1 is capable of of using an external SD card of up to 64GB.

Thanks
answered 10 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Can the samsung galaxy note take the 32GB Micro card

asked 10 months ago
Dianne
Perth
on Galaxy Note 10.1 (3G & Wi-Fi)
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answer 1
Hi Dianne,

The Note 10.1 can take up to a 32GB external SD card. I've attached the specifications of the device below;

http://www.samsung.com/au/consumer/mobile-phone/mobile-phone/galaxy-note/GT-N8000EAAXSA-spec

Thanks
answered 10 months ago
Samsung E-Support
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Question

I bought Samsung galaxy tab 10.1 N8000 I really like it but im stuck in a problem that the device can't play some videos which require flash player wh

asked 10 months ago
Azmatullah
India
on Galaxy Note 10.1 (3G & Wi-Fi)
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answer 1
Hi Azmatullah,

Adobe recently ceased support for their Mobile Flash Player app which was compatible with some versions of the Android operating system on some of our devices. Due to this decision by Adobe, most websites and content providers have either switched to an alternative display technology for mobile devices, or are making plans to do so

Please note that the Adobe Mobile Flash Player app is not developed nor maintained by Samsung and we are not able to advise on the future development of third party applications.

Thanks
answered 10 months ago
Samsung E-Support
0points
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Question

can I print from my note to any other printer than samsung

asked 10 months ago
john hall
West Bromwich
on Galaxy Note 10.1 (3G & Wi-Fi)
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answer 1
Hi john hall,

We cannot guarantee compatibility with any third party manufacturers.

Thanks.
answered 10 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

What is the difference between the US version unlocked and other versions. Is there any special version for South America?

For example the grey color is only for US
asked 10 months ago
Jorgemar
Uruguay
on Galaxy Note 10.1 (3G & Wi-Fi)
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answer 1
Hi Jorgemar,

In this case you would need to contact our partner company Samsung USA to find out availability for these devices.

Thanks.
answered 10 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

Do you have a page which explains tablets to people who are clueless about all the updates on cellphone, etc.

I am trying to update my cell phone from one that just gets data impute from Sprint, but proved worthless overseas. I think I want a tablet. I need to be able to answer e-mail, look at web sites, call to the U. S., and I would like it to take great pictures. I need it wi-fi capable. I want to be able to download and print boarding passes and other like documents.
asked 9 months ago
Don't have a user name
on Galaxy Note 10.1 (3G & Wi-Fi)
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answer 1
Hi,

We would ask that you reach out to Samsung in the country of your residence for assistance with your query.

You can view all countries and regions available for Samsung support at the link below:

http://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList.do

Thanks
answered 9 months ago
Samsung E-Support
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Question

why am i not able to connect to wifi on my 10.1

i've never had a problem before up until a few months ago my tablet says its connected to my wifi at home but when trying to launch google o any type of net it tells me im not connected
asked 9 months ago
jessie5150
reedsport oregon
on Galaxy Note 10.1 (3G & Wi-Fi)
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answer 1
Hi,

Please try resetting the device by going to Settings > Back up and reset > Factory data reset. Prior to resetting, please ensure you have backed up all data via Samsung Kies.

If this does not resolve the issue of connecting to WiFi then please reach out to our colleagues at Samsung US for further assistance.

http://www.samsung.com/us/

Thanks
answered 9 months ago
Samsung E-Support
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Question

Can I use my Galaxy Tab 10.1 without a sim card and still connect to wifi? Or access any of the functions?

Im moving to spain and wanting to change provider (sim) but wont be able to for a while. So am I able to use all the functions of my tablet to surf the web using wifi.Not bothered about texting or calls.
Many thanks Gav
asked 9 months ago
Gavlar
Surrey
on Galaxy Note 10.1 (3G & Wi-Fi)
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answer 1
Hi Gaviar,

Provided the model code is GT-N8000 (WiFi & 3G) then you will be able to connect to a wireless connection to browse the internet and download and run applications from the Play Store and Samsung Apps. A SIM is not required to connect to the internet as long as you are connected to a wireless network.

Thanks
answered 9 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

can i down lowd books from kindel

asked 9 months ago
wrighty
surrey
on Galaxy Note 10.1 (3G & Wi-Fi)
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1 answer
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answer 1
Hi wrighy,

You can download the Kindle app from the Google Play Store. Please not this is a third party application, not developed by Samsung.

Thanks
answered 9 months ago
Samsung E-Support
0points
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Question

Is there a 3G version with 32GB or 64GB internal storage?

Your specs seem to suggest such, but I can't find any to purchase.
asked 9 months ago
Merv
on Galaxy Note 10.1 (3G & Wi-Fi)
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1 answer
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answer 1
Hi Merv,

At present, the 16GB version is the largest version available in the UK.

As always you can register online at our Samsung UK website to receive up to date news on all our upcoming products and services.

Thanks
answered 9 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Can I run Whatsapp on my Galaxy Note 10.1 WiFi? If so, how?

Went onto Whatsapp website to download the app, but was told it was "not compatible with this device". If I cannot run an app such as this, I will be even more disappointed with my purchase of the Note!
asked 8 months ago
mandy_b
UK
on Galaxy Note 10.1 (3G & Wi-Fi)
0points
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1 answer
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answer 1
Hi mandy_b,

As we are not the developer of this application we are unable to offer troubleshooting. You can find the contact details of the developer within the application description.

Thanks.
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Can I transfer images from my camera sd card onto a Galaxy Note whilst away travelling?

After transfer can imagers be stored online for lter retreival after travelsare over.
asked 8 months ago
Cameraman
Bristol, UK
on Galaxy Note 10.1 (3G & Wi-Fi)
0points
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1 answer
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answer 1
Hi Cameraman,

You can sync your pictures to your Dropbox so they can be retrieved at any time you log in. You will need internet access for this to complete.

Thanks.
answered 8 months ago
Samsung E-Support
0points
1out of 2found this answer helpful.
Question

when is there going to be a new software update for this device

asked 8 months ago
jim d
uk
on Galaxy Note 10.1 (3G & Wi-Fi)
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1 answer
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answer 1
Hi Jim d,

You can always check to make sure you are on the latest software by downloading Samsung KIES onto your PC:

http://www.samsung.com/uk/support/usefulsoftware/KIES/JSP

Thanks.
answered 8 months ago
Samsung E-Support
0points
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Question

since updating to jellybean, battery will not charge

hello, since i updated to jellybean, the battery simply will not charge!
the battery icon is green with a white lightening flash through it, indicating that it IS charging, but the battery percentage goes down and down, ive tried several chargers/leads, and several pcs and laptops, but it will not charge, ive googled this and it seems a familiar problem! can i remove the jellybean update? as it was fine before
asked 8 months ago
ceebeegeebee
lancashire england
on Galaxy Note 10.1 (3G & Wi-Fi)
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1 answer
Answers
answer 1
Hi

I would advise you to back up your GalaxyTab 10.1 and perform a full factory reset. If this does not solve the issue please contact the Samsung Galaxy Support team at 0330 7267864 where they will be more than happy to help you further.

Thanks.
answered 7 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
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