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Most Recent Questions
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Customer Questions & Answers for
samsung Galaxy Note II (White)

Discover the freedom to be creative wherever you are. The Samsung Galaxy Note II is the ultimate on-the-go creativity tool. You can bring your ideas to life and boost your productivity with the enhanced S Pen and digital tools like Easy Clip, Popup Note and more. Its bright and clear 5.5-inch HD Super AMOLED screen also lets you enjoy all your entertainment in high-definition. You can even preview images without touching the screen or opening any folders, thanks to Air View, which lets you see pictures simply by hovering over them with the S Pen.
Customer Questions & Answers:
261 Questions
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144 Answers
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Questions & Answers for samsung Galaxy Note II (White)

Question

How do I get phone to work?

An update came on phone yesterday and now screen is stuck in screen saying "Samsung Galaxy note ii GT - N7100" when I try reset, screen goes blank then back to writing. Nothing is working at all.
asked 1 week, 2 days ago
Lori
Belfast
on Galaxy Note II (White)
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answer 1
Hi.

You will need to have the phone looked at by a Samsung engineer. I've attached a link where you can search for your nearest Samsung repair centre.

If there is no service centre local to you, i'd recommend contacting the Galaxy team on 0330 726 7864.

Hope this helps.

http://www.samsung.com/uk/support/servicelocation/
answered 6 days ago
Samsung E-Support
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Question

can anyone confirm that galaxy note 2 gt n71000 will connect to car phone using bluetooth rsap

asked 2 weeks ago
beemerman
cannock u/k
on Galaxy Note II (White)
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answer 1
Hi.

Due the nature of the query, you will need to contact the car manufacturer directly for more information regarding device compatibility.

Thanks.
answered 1 week, 6 days ago
Samsung E-Support
-1point
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Question

My Samsung Galaxy Note 2 GT-N7100 has developed a faulty screen. When the screen times out, it will not fire back up again.

The screen will not fire up after the screen has timed out. It also does this after a phone call have been answered. I have performed a hard reset on two occasions so it cannot be an Android problem. My phone is almost 2 years old.
asked 4 weeks, 2 days ago
Matthew Rushton
Higham Ferrers, Northamptonshire, England, UK
on Galaxy Note II (White)
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Question

Contacts missing from device list

Kies How do I get Contacts under, Connected Devices, and or under Library, in the left-hand column.
I have used Kies in the past too amend my Contacts, on my Samsung S4 mini and worked excellently but, since a Kies update all I get listed is Music, Photos and Videos. I need to amend Contacts, therefore I have to add somehow Contacts into the left-hand column under device, Library how, please help
asked 1 month ago
Derek
Cambridge UK
on Galaxy Note II (White)
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Question

My touch screen is damaged, how do i recover my files

Galaxy note II, screen shattered and therefore unusable, need to recover files from my phone. Please help
asked 1 month ago
challett
nottingham
on Galaxy Note II (White)
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Question

Can you tell me why my Galaxy Note 2 cannot get a fix on a GPS signal

asked 1 month ago
bacumears
Biggleswade.Bedfordshire
on Galaxy Note II (White)
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Question

Need technical support

Hi, Im having a problem with my Note 2. Been really slow for these last couple of weeks and 3 days ago it restarted on its own and got stuck on the boot screen, where is states the phone model. Left it like that for an overnight but nothing changed. Took off the battery and tried to restart it but ended up with a grey / white stripes on the screen for hours! After I played with it for a couple of hours I got a clear screen saying press up or down button and think I pressed up. Since then its saying downloading but been like this for more than 30hrs! Any idea how I can sort this out, please?
asked 1 month, 1 week ago
Alan
Malta
on Galaxy Note II (White)
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answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest service centre. Please visit the link below which will aid you in locating it. An engineer will perform a full examination on your device.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 1 month, 1 week ago
Samsung E-Support
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Question

How do I transfer data from a Note 1?

There seems to be two forms of Kies. One for Note 1 and one for Note 11. HOw can I transfer all data across?
asked 1 month, 2 weeks ago
barnowl
UK
on Galaxy Note II (White)
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Question

This is making no sence for danngling the 4.4.4 update and says it not the model.

I know and it fustrating more when the update is there but not supported by that model. Too me does not make sence, and is like a kid in s sweet shop or a bull in the glass shop.
asked 1 month, 2 weeks ago
Andrew
UK. Norfolk
on Galaxy Note II (White)
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Question

others ways to hard reset

is there another option to run the shortcut is not recorvery vol up home and lock buttons? Unfortunately, after pressing the combination does not start recorvery window.
I have a problem the phone does not start, stop at flashing samsung log. I would like to do a hard reset. Please write the other way
asked 1 month, 3 weeks ago
Mateusz
London
on Galaxy Note II (White)
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answer 1
Hi Mateusz,

Remove and re-insert the battery.
With the phone off, hold down the Volume Up, Menu and Power buttons at the same time for approximately 10 seconds.
Release the buttons when you see the Android logo. This will access the unlock/reset menu.
You can navigate through the unlock/reset menu using the volume buttons to scroll up and down and the power button to confirm selections. Scroll down and select Wipe Data/Factory Reset.
When prompted scroll down and select Yes - Delete All User Data.
The phone should reboot automatically. If it does not scroll to and select Reboot System Now.

If the unlock/reset menu does not appear, lease check out this link to find your nearest Samsung repair location http://www.samsung.com/uk/support/servicelocation/.

Hope this helps.
answered 1 month, 3 weeks ago
Samsung E-support
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Question

how i can share any type of file in my note 2 from computer plzZz..... tell hurry

asked 2 months, 2 weeks ago
aliriaz
on Galaxy Note II (White)
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answer 1
Hi,

Samsung Kies connects your mobile phone to your PC, making it easier for you to synchronise data between devices and find new apps. Please check out this link to download Kies; http://www.samsung.com/uk/support/usefulsoftware/KIES/.

Hope this helps.
answered 2 months, 2 weeks ago
Samsung E-support
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Question

is it possible to restore a deleted photo of Galaxy Note II GT N7100 ?

asked 2 months, 3 weeks ago
Rebeca
on Galaxy Note II (White)
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answer 1
Hi.

I’m afraid if the photo wasn’t previously backed up, it cannot be restored.

Thanks.
answered 2 months, 3 weeks ago
Samsung E-Support
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Question

Android L

Will note 2 get android L?
asked 2 months, 3 weeks ago
Marios Petridis
on Galaxy Note II (White)
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answer 1
Hi.

We currently have no information regarding the Lollipop 5.0 update on the Galaxy Note 2. Keep and eye on the Samsung website and social media pages for future releases.

Thanks.
answered 2 months, 3 weeks ago
Samsung E-Support
+1point
2out of 3found this answer helpful.
Question

how i may charge my phone ?

HELP !! my phone do not charge since been updated to 4.3.
Dear Samsung team & Co, is it a joke ??? Since then my phone is useless
asked 3 months ago
peter
london
on Galaxy Note II (White)
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1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 3 months ago
Samsung E-Support
0points
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Question

android.process.acore has stopped. How do i fix

asked 4 months, 3 weeks ago
Sandman
UK
on Galaxy Note II (White)
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answer 1
Hi,

Please check out this link to factory reset your Note 2 http://www.samsung.com/uk/support/skp/faq/1038376. Please ensure to back up all of your important data before trying this. Hope this helps.
answered 4 months, 1 week ago
Jessica Thomas
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Question

My note I upgraded to 4.4.2. since then, when i use my s-pen I cannot swop from qwerty keyboard to handwriting to input text. how do i fix that?

asked 5 months ago
hammar765
N. Ireland
on Galaxy Note II (White)
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Question

Handwriting mode after 4.4.2 upgrade

Handwriting mode after the 4.4.2 upgrade stopped working.

Are there any plans to fix this?

How can I fix the issue?
asked 5 months, 1 week ago
theodorous
UK
on Galaxy Note II (White)
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answer 1
Hi.

I recommend performing a factory data reset on your Galaxy Note II. You can do this by following these steps:
Settings - Back up and reset - Factory data reset - Reset device - Erase everything.

Once you have performed the reset, try using the handwriting tool again. Please see page 47 of the user manual for guidance:

http://downloadcenter.samsung.com/content/UM/201408/20140822090608788/GT-N7100_UM_EU_Kitkat_Eng_Rev.1.0_140422.pdf

Performing a factory data reset will erase all data from your device. I advise that you back up your data on Samsung KIES. Please see the link below to find all of the information and tutorials on Samsung KIES:

http://www.samsung.com/uk/support/usefulsoftware/KIES/

I hope this helps.
answered 5 months, 1 week ago
Samsung E-Support
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Question

Why doesnt my galaxy note 2 turn on?

My galaxy note 2 phone downloaded a software update today. Ran out of battery shortly after now will not charge. Does not Turn on when connected to mains and wont power up from a spare battery. Phone appears dead. Why?
asked 6 months ago
D.butler75
Milton Keynes
on Galaxy Note II (White)
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1 answer
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answer 1
Hi.

I recommend trying a hard reset on your device. You can do this by following these steps:

- With the phone switched off, press and hold the Volume Up key and the Home key, then press and hold the Power key. At this point you should see the Android recovery screen.
- Scroll to Wipe Data/Factory Reset using the Volume Up or Down keys. Select with the power key.
- Scroll down to Yes, Delete User Data and select it.
- Back on the first screen, scroll down to Wipe Cache Partition and select it.
- Your factory reset is now complete.
- Go to Reboot System Now to restart the phone.

If this is unsuccessful then I advise that you contact your nearest service centre. Please visit the link below which will aid you in locating it:

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 6 months ago
Samsung E-Support
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Question

Automatic Shut Down - Note ll (N7100)

Dear All

My Note-2 (N7100) is about 18 months old and was working fine till last week as now it is shutting down itself? every time it shut downs then I have take the battery out and put it back then it turn on and works fine but that is no good! Any help/advise please
asked 6 months ago
Robin
Slough
on Galaxy Note II (White)
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answer 1
Hi Robin, Have you checked your software for any updates? You can do this by; Going to the Home screen tap the Apps menu item> Drag screen to the left> Tap the Settings menu item> Tap the About device menu item> Tap the Software update menu item> Tap the Update menu item. Hope this helps.
answered 6 months ago
Samsung E-Support
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Question

When a fix will be available for 4.4.2 SD card issue?

After update to 4.4.2 Kitkat half of my applications are not working because they cannot access external SD card.
asked 6 months ago
alexpackov
UK
on Galaxy Note II (White)
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1 answer
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answer 1
Hi, Have you tried a factory reset? You can do this by; Making sure you back up your data before proceeding. From the Home screen touch Apps> Touch Settings> Touch the Accounts tab> Touch Back up and reset> Touch Factory data reset>Touch Reset device> Touch Erase everything. Hope this helps.
answered 6 months ago
Samsung E-Support
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