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Most Recent Questions
Recent Question:
Will the Galaxy Note 10.1 (2012 edition) receive the Android 4.3/ 4.4 update?
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I have a S3 phone. How do I 'tether' a wifi note 10.1 2014 edition to it, to be able to get emails etc?
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my galaxy tab 3 not turning on or charging
Questions with Most Recent Answers
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What does the Galaxy Note 10.1 pack include?Is the stylus included?and what type of memory card does it take? (SD, SDHC or does it accept both?)
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Where can I find Hancom Office?
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can you make calls on the note 10.1 and use it like a phone
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I have a S3 phone. How do I 'tether' a wifi note 10.1 2014 edition to it, to be able to get emails etc?

Customer Questions & Answers for
samsung Galaxy Note II (White)

Discover the freedom to be creative wherever you are. The Samsung Galaxy Note II is the ultimate on-the-go creativity tool. You can bring your ideas to life and boost your productivity with the enhanced S Pen and digital tools like Easy Clip, Popup Note and more. Its bright and clear 5.5-inch HD Super AMOLED screen also lets you enjoy all your entertainment in high-definition. You can even preview images without touching the screen or opening any folders, thanks to Air View, which lets you see pictures simply by hovering over them with the S Pen.
Customer Questions & Answers:
247 Questions
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136 Answers
Overall Rating:
4.839 out of 5
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Questions & Answers for samsung Galaxy Note II (White)

Question

android.process.acore has stopped. How do i fix

asked 1 month, 2 weeks ago
Sandman
UK
on Galaxy Note II (White)
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1 answer
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answer 1
Hi,

Please check out this link to factory reset your Note 2 http://www.samsung.com/uk/support/skp/faq/1038376. Please ensure to back up all of your important data before trying this. Hope this helps.
answered 1 month ago
Jessica Thomas
0points
0out of 0found this answer helpful.
Question

My note I upgraded to 4.4.2. since then, when i use my s-pen I cannot swop from qwerty keyboard to handwriting to input text. how do i fix that?

asked 1 month, 3 weeks ago
hammar765
N. Ireland
on Galaxy Note II (White)
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Question

Handwriting mode after 4.4.2 upgrade

Handwriting mode after the 4.4.2 upgrade stopped working.

Are there any plans to fix this?

How can I fix the issue?
asked 2 months ago
theodorous
UK
on Galaxy Note II (White)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi.

I recommend performing a factory data reset on your Galaxy Note II. You can do this by following these steps:
Settings - Back up and reset - Factory data reset - Reset device - Erase everything.

Once you have performed the reset, try using the handwriting tool again. Please see page 47 of the user manual for guidance:

http://downloadcenter.samsung.com/content/UM/201408/20140822090608788/GT-N7100_UM_EU_Kitkat_Eng_Rev.1.0_140422.pdf

Performing a factory data reset will erase all data from your device. I advise that you back up your data on Samsung KIES. Please see the link below to find all of the information and tutorials on Samsung KIES:

http://www.samsung.com/uk/support/usefulsoftware/KIES/

I hope this helps.
answered 2 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Why doesnt my galaxy note 2 turn on?

My galaxy note 2 phone downloaded a software update today. Ran out of battery shortly after now will not charge. Does not Turn on when connected to mains and wont power up from a spare battery. Phone appears dead. Why?
asked 2 months, 3 weeks ago
D.butler75
Milton Keynes
on Galaxy Note II (White)
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0out of 0found this question helpful.
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1 answer
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answer 1
Hi.

I recommend trying a hard reset on your device. You can do this by following these steps:

- With the phone switched off, press and hold the Volume Up key and the Home key, then press and hold the Power key. At this point you should see the Android recovery screen.
- Scroll to Wipe Data/Factory Reset using the Volume Up or Down keys. Select with the power key.
- Scroll down to Yes, Delete User Data and select it.
- Back on the first screen, scroll down to Wipe Cache Partition and select it.
- Your factory reset is now complete.
- Go to Reboot System Now to restart the phone.

If this is unsuccessful then I advise that you contact your nearest service centre. Please visit the link below which will aid you in locating it:

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 2 months, 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Automatic Shut Down - Note ll (N7100)

Dear All

My Note-2 (N7100) is about 18 months old and was working fine till last week as now it is shutting down itself? every time it shut downs then I have take the battery out and put it back then it turn on and works fine but that is no good! Any help/advise please
asked 2 months, 3 weeks ago
Robin
Slough
on Galaxy Note II (White)
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1 answer
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answer 1
Hi Robin, Have you checked your software for any updates? You can do this by; Going to the Home screen tap the Apps menu item> Drag screen to the left> Tap the Settings menu item> Tap the About device menu item> Tap the Software update menu item> Tap the Update menu item. Hope this helps.
answered 2 months, 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

When a fix will be available for 4.4.2 SD card issue?

After update to 4.4.2 Kitkat half of my applications are not working because they cannot access external SD card.
asked 2 months, 3 weeks ago
alexpackov
UK
on Galaxy Note II (White)
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1 answer
Answers
answer 1
Hi, Have you tried a factory reset? You can do this by; Making sure you back up your data before proceeding. From the Home screen touch Apps> Touch Settings> Touch the Accounts tab> Touch Back up and reset> Touch Factory data reset>Touch Reset device> Touch Erase everything. Hope this helps.
answered 2 months, 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Handwriting-to-text feature in Kitkat?

Since the upgrade to Android 4.4, handwriting-to-text has become useless. Only one line of text fits, space bar clears all entered text, delay before entering has become longer and spaces between words arent recognised. Am I missing something? Or is it possible to return to the useful version?
asked 2 months, 3 weeks ago
stanuel
London, UK
on Galaxy Note II (White)
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0out of 0found this question helpful.
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1 answer
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answer 1
Hi Stanuel, have you tried doing a factory reset? Please check out this link to factory reset your Note 2 http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=uk&seq=1038376.Please ensure that you back everything up first. Hope this helps.
answered 2 months, 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

my speaker stopped working suddenly.. It has not fallen down.. no water entered. I can speak on phone but it doesnt ring or play music in da speaker

my speaker stopped working suddenly.. It has not fallen down.. no water entered. I can speak on phone but it doesnt ring or play music in da speaker
asked 3 months ago
annie
india
on Galaxy Note II (White)
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1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend taking your Galaxy Note II to your nearest service centre. Please visit the link below which will aid you in locating it:

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 2 months, 4 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Can I use same charger for all samsung mobile and tablet devices?

Expert opinion required. Can I use same charger for all samsung mobile and tablet devices. Like s3, note 2, note 10.1 and tab 4?
asked 3 months, 1 week ago
jinnykjohny
Qatar
on Galaxy Note II (White)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi.

We recommend only using the charger that came with the device.

Thanks.
answered 3 months, 1 week ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

New tag collected?!?!?

I keep getting notifications randomly saying "New tag collected". How do I stop this?
asked 3 months, 2 weeks ago
Mr Get WiLD!
on Galaxy Note II (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

This is caused by the NFC capability of your device. Turning off NFC should stop this happening.

Hope this helps.
answered 3 months, 1 week ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

One of our note 2 has updated to kitkat but not the other. Why is this?

We have 2 galaxy note 2s one updated to kitkat today but my one shows no updates. Why is this?
asked 3 months, 2 weeks ago
Drewster
Cornwall
on Galaxy Note II (White)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi.

It may be a case of keep checking the software update section of the device for the update.

Hope this helps.
answered 3 months, 2 weeks ago
Samsung E-Support
-4points
0out of 4found this answer helpful.
Question

when will the uk kitkat update be released for the note 2?

the kitkat update is out in so many places around the world and still theres no sign no word nothing about it coming to UK or when its coming
asked 3 months, 2 weeks ago
shahid.ali
United kingdom
on Galaxy Note II (White)
-4points
1out of 6found this question helpful.
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2 answers
Answers
answer 1
My UK Note 2 has now received the KitKat 4.4 update, had no information from Samsung whatsoever when I posted on here, got the same response that you did!
Check the update section on your phone and you should find it there now.
answered 3 months, 1 week ago
Dazzlin
0points
1out of 2found this answer helpful.
answer 2
Hi Shahid,

I'm afraid there is no information on Kitkat updates at the moment. Please keep searching on your Note 2 for updates. Thank you
answered 3 months, 2 weeks ago
Samsung E-Support
-11points
0out of 11found this answer helpful.
Question

When will the 4.4 UK update be coming out?

asked 3 months, 2 weeks ago
Dazzlin
UK
on Galaxy Note II (White)
0points
3out of 6found this question helpful.
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2 answers
Answers
answer 1
My Note 2 has now updated to KitKat 4.4, no information from Samsung whatsoever, I just kept checking the update section on my phone after I saw that someone else said their phone had received KitKat.
answered 3 months, 1 week ago
Dazzlin
-1point
1out of 3found this answer helpful.
answer 2
Hi,

I'm afraid we have no information on the KitKat 4.4 update at the moment. Please keep searching for updates on your device. Thank you
answered 3 months, 2 weeks ago
Samsung E-Support
-13points
1out of 15found this answer helpful.
Question

My video recordings on my Samsung Galaxy Note 2 will not play back consistent sound.Picture is fine but sound jumps on device & laptop.

The op system is Windows 7 on my laptops. I have tried several codecs etc but with no joy. Can anyone tell me how to playback recorded video footage from my Note 2 please?
asked 3 months, 3 weeks ago
Derek
UK
on Galaxy Note II (White)
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0 answers
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Question

my computer does not recognize my samsung gt n7100.. driver installation unsuccessfull . im using kitkat

my computer does not recognize my samsung gt n7100.. driver installation unsuccessfull . im using kitkat
asked 4 months, 3 weeks ago
carlox23
ph
on Galaxy Note II (White)
-2points
0out of 2found this question helpful.
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1 answer
Answers
answer 1
Hi,

Due to the nature of this enquiry, please call a member of our Galaxy team who will be able to troubleshoot this issue with you on, 0330 726 7864.

Thanks
answered 4 months, 2 weeks ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

I have locked my Note 2 with a personal code but cant remember it. How can I unlock this?

This is my secondary phone and I havent used it in 5 months. I have unlocked the SIM but the code I thought would unlock the device isnt working.
asked 4 months, 3 weeks ago
jonlx
UK
on Galaxy Note II (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Due to the nature of this enquiry, please call our Galaxy team on 0330 726 7864, so that we can run through some troubleshooting with you.

Thanks
answered 4 months, 3 weeks ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

When will 4.4.2 UK update be out

Samsung Galaxy note 2 Kitkat update for UK
asked 5 months, 1 week ago
Shazmil
on Galaxy Note II (White)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi.

There is currently no release date for this update on the Note 2. Keep an eye on the Samsung website and Samsung Kies for future updates.

Hope this helps
answered 5 months, 1 week ago
Samsung E-support
-11points
0out of 11found this answer helpful.
Question

re samsung galaxy note 2 extremely slow after 4.3 update

After 4.3 update my device is so slow not responding to touch
always a delay 2sec sometimes 5sec delay. Battery dies out even quicker
apps are 65% slower how do I revert bk to the old os
asked 7 months ago
kamellectronics
bedford
on Galaxy Note II (White)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi,

After every firmware upgrade we recommend our customer perform a factory data reset to avoid such issues.

Instructions on how to do this are included in the link below;

http://skp.samsungcsportal.com/inte...

Thanks.
answered 6 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

my galaxy note2 is not woriking well since my last software update.

my phone turns on and turns off automatically. phone looses and restore network anytime. it plays funny.
asked 7 months ago
bhigesh
London
on Galaxy Note II (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

We recommend you try a factory reset on your device to resolve any software glitches you may be experiencing.

Please click on the link provided for instructions on resetting your device;

http://skp.samsungcsportal.com/inte...

Thanks
answered 6 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

is samsang note 2 N7100 a tri-band phone?

cause i want use it in USA
asked 7 months ago
SUE9107
on Galaxy Note II (White)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi,

The Note 2 is a Quad-band phone.

Thanks.
answered 7 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
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