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Customer Questions & Answers for
samsung GT-N7100

Customer Questions & Answers:
244 Questions
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131 Answers
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Questions & Answers for samsung GT-N7100

Question

Why doesnt my galaxy note 2 turn on?

My galaxy note 2 phone downloaded a software update today. Ran out of battery shortly after now will not charge. Does not Turn on when connected to mains and wont power up from a spare battery. Phone appears dead. Why?
asked 1 day ago
D.butler75
Milton Keynes
on GT-N7100
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Question

Automatic Shut Down - Note ll (N7100)

Dear All

My Note-2 (N7100) is about 18 months old and was working fine till last week as now it is shutting down itself? every time it shut downs then I have take the battery out and put it back then it turn on and works fine but that is no good! Any help/advise please
asked 1 day ago
Robin
Slough
on GT-N7100
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1 answer
Answers
answer 1
Hi Robin, Have you checked your software for any updates? You can do this by; Going to the Home screen tap the Apps menu item> Drag screen to the left> Tap the Settings menu item> Tap the About device menu item> Tap the Software update menu item> Tap the Update menu item. Hope this helps.
answered 6 hours ago
Samsung E-Support
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Question

When a fix will be available for 4.4.2 SD card issue?

After update to 4.4.2 Kitkat half of my applications are not working because they cannot access external SD card.
asked 1 day ago
alexpackov
UK
on GT-N7100
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1 answer
Answers
answer 1
Hi, Have you tried a factory reset? You can do this by; Making sure you back up your data before proceeding. From the Home screen touch Apps> Touch Settings> Touch the Accounts tab> Touch Back up and reset> Touch Factory data reset>Touch Reset device> Touch Erase everything. Hope this helps.
answered 5 hours ago
Samsung E-Support
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Question

Handwriting-to-text feature in Kitkat?

Since the upgrade to Android 4.4, handwriting-to-text has become useless. Only one line of text fits, space bar clears all entered text, delay before entering has become longer and spaces between words arent recognised. Am I missing something? Or is it possible to return to the useful version?
asked 1 day ago
stanuel
London, UK
on GT-N7100
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Question

my speaker stopped working suddenly.. It has not fallen down.. no water entered. I can speak on phone but it doesnt ring or play music in da speaker

my speaker stopped working suddenly.. It has not fallen down.. no water entered. I can speak on phone but it doesnt ring or play music in da speaker
asked 6 days ago
annie
india
on GT-N7100
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend taking your Galaxy Note II to your nearest service centre. Please visit the link below which will aid you in locating it:

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 4 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Can I use same charger for all samsung mobile and tablet devices?

Expert opinion required. Can I use same charger for all samsung mobile and tablet devices. Like s3, note 2, note 10.1 and tab 4?
asked 2 weeks, 4 days ago
jinnykjohny
Qatar
on GT-N7100
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1 answer
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answer 1
Hi.

We recommend only using the charger that came with the device.

Thanks.
answered 2 weeks, 1 day ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

New tag collected?!?!?

I keep getting notifications randomly saying "New tag collected". How do I stop this?
asked 2 weeks, 6 days ago
Mr Get WiLD!
on GT-N7100
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1 answer
Answers
answer 1
Hi.

This is caused by the NFC capability of your device. Turning off NFC should stop this happening.

Hope this helps.
answered 2 weeks, 5 days ago
Samsung E-Support
0points
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Question

One of our note 2 has updated to kitkat but not the other. Why is this?

We have 2 galaxy note 2s one updated to kitkat today but my one shows no updates. Why is this?
asked 3 weeks, 3 days ago
Drewster
Cornwall
on GT-N7100
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1 answer
Answers
answer 1
Hi.

It may be a case of keep checking the software update section of the device for the update.

Hope this helps.
answered 3 weeks, 1 day ago
Samsung E-Support
-4points
0out of 4found this answer helpful.
Question

when will the uk kitkat update be released for the note 2?

the kitkat update is out in so many places around the world and still theres no sign no word nothing about it coming to UK or when its coming
asked 3 weeks, 5 days ago
shahid.ali
United kingdom
on GT-N7100
-1point
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2 answers
Answers
answer 1
My UK Note 2 has now received the KitKat 4.4 update, had no information from Samsung whatsoever when I posted on here, got the same response that you did!
Check the update section on your phone and you should find it there now.
answered 1 week, 6 days ago
Dazzlin
0points
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answer 2
Hi Shahid,

I'm afraid there is no information on Kitkat updates at the moment. Please keep searching on your Note 2 for updates. Thank you
answered 3 weeks, 4 days ago
Samsung E-Support
-7points
0out of 7found this answer helpful.
Question

When will the 4.4 UK update be coming out?

asked 3 weeks, 5 days ago
Dazzlin
UK
on GT-N7100
+1point
1out of 1found this question helpful.
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2 answers
Answers
answer 1
My Note 2 has now updated to KitKat 4.4, no information from Samsung whatsoever, I just kept checking the update section on my phone after I saw that someone else said their phone had received KitKat.
answered 1 week, 6 days ago
Dazzlin
+1point
1out of 1found this answer helpful.
answer 2
Hi,

I'm afraid we have no information on the KitKat 4.4 update at the moment. Please keep searching for updates on your device. Thank you
answered 3 weeks, 4 days ago
Samsung E-Support
-3points
0out of 3found this answer helpful.
Question

My video recordings on my Samsung Galaxy Note 2 will not play back consistent sound.Picture is fine but sound jumps on device & laptop.

The op system is Windows 7 on my laptops. I have tried several codecs etc but with no joy. Can anyone tell me how to playback recorded video footage from my Note 2 please?
asked 1 month ago
Derek
UK
on GT-N7100
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Question

my computer does not recognize my samsung gt n7100.. driver installation unsuccessfull . im using kitkat

my computer does not recognize my samsung gt n7100.. driver installation unsuccessfull . im using kitkat
asked 1 month, 3 weeks ago
carlox23
ph
on GT-N7100
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1 answer
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answer 1
Hi,

Due to the nature of this enquiry, please call a member of our Galaxy team who will be able to troubleshoot this issue with you on, 0330 726 7864.

Thanks
answered 1 month, 3 weeks ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

I have locked my Note 2 with a personal code but cant remember it. How can I unlock this?

This is my secondary phone and I havent used it in 5 months. I have unlocked the SIM but the code I thought would unlock the device isnt working.
asked 2 months ago
jonlx
UK
on GT-N7100
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Due to the nature of this enquiry, please call our Galaxy team on 0330 726 7864, so that we can run through some troubleshooting with you.

Thanks
answered 2 months ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

When will 4.4.2 UK update be out

Samsung Galaxy note 2 Kitkat update for UK
asked 2 months, 1 week ago
Shazmil
on GT-N7100
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

There is currently no release date for this update on the Note 2. Keep an eye on the Samsung website and Samsung Kies for future updates.

Hope this helps
answered 2 months, 1 week ago
Samsung E-support
-11points
0out of 11found this answer helpful.
Question

Why cant I connect to Free Pub WIFI

When I try to log on to pub free wifi I always get the network connection is slow and I cant connect
asked 3 months, 3 weeks ago
Paul L
on GT-N7100
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1 answer
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answer 1
Hi Paul,

If your device is connecting to other Wi-Fi networks it would suggest the problem was with the individual Wi-Fi network itself rather than your phone.

Thanks
answered 3 months, 2 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Do any of the handheld devices such as the Samsung Note II or Note III support remote charging?

Such as using the Qi touch charging device
asked 3 months, 3 weeks ago
Simon Hatfield
Warwick, UK
on GT-N7100
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Simon,

Samsung only manufacture a wireless charging kit for the Note 3 and S4.

To view the charging kit for the Note 3 please follow this link;

http://www.samsung.com/uk/consumer/mobile-devices/galaxy-note/accessories/EF-TN900BWEGWW

Thanks
answered 3 months, 2 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

re samsung galaxy note 2 extremely slow after 4.3 update

After 4.3 update my device is so slow not responding to touch
always a delay 2sec sometimes 5sec delay. Battery dies out even quicker
apps are 65% slower how do I revert bk to the old os
asked 4 months, 1 week ago
kamellectronics
bedford
on GT-N7100
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

After every firmware upgrade we recommend our customer perform a factory data reset to avoid such issues.

Instructions on how to do this are included in the link below;

http://skp.samsungcsportal.com/inte...

Thanks.
answered 4 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

my galaxy note2 is not woriking well since my last software update.

my phone turns on and turns off automatically. phone looses and restore network anytime. it plays funny.
asked 4 months, 1 week ago
bhigesh
London
on GT-N7100
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

We recommend you try a factory reset on your device to resolve any software glitches you may be experiencing.

Please click on the link provided for instructions on resetting your device;

http://skp.samsungcsportal.com/inte...

Thanks
answered 4 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

is samsang note 2 N7100 a tri-band phone?

cause i want use it in USA
asked 4 months, 2 weeks ago
SUE9107
on GT-N7100
0points
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1 answer
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answer 1
Hi,

The Note 2 is a Quad-band phone.

Thanks.
answered 4 months, 2 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

New software 4.3_0018 download e-mail not working well enough?

The older version e-mail used to sync extremely well with Hotmail and it was the main reason that I loved the Samsung add-on for android. However since the upgrade the e-mail does not sync automatically and sometimes even manually syncing does not sync the e-mail. After deleting the e-mail it is not always deleted from my Hotmail inbox and this means that when I log into the web version I have to re-delete e-mails that I have deleted from the note 2. The same happens when I delete from web version it does not delete from the app. Is there a way I can go back to the old version and if not can I expect a fix so that the app runs as smooth and brilliantly as it did the older version?
asked 5 months, 2 weeks ago
Nabeel
on GT-N7100
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Nabeel,

We recommend you contact our Galaxy Team on 0330 726 7864 so that we can check the settings of your email account with you.

Thanks.
answered 5 months, 1 week ago
Samsung E-Support
0points
0out of 0found this answer helpful.
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