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Most Recent Questions
Recent Question:
Will the Galaxy Note 10.1 (2012 edition) receive the Android 4.3/ 4.4 update?
Recent Question:
re samsung galaxy note 2 extremely slow after 4.3 update
Recent Question:
my galaxy note2 is not woriking well since my last software update.
Recent Question:
Explanation of model difference in the 2014 models
Recent Question:
what kind of memory card can I use on this tablet?
Questions with Most Recent Answers
Question:
Will the Galaxy Note 10.1 (2012 edition) receive the Android 4.3/ 4.4 update?
Question:
my galaxy note2 is not woriking well since my last software update.
Question:
re samsung galaxy note 2 extremely slow after 4.3 update
Question:
what kind of memory card can I use on this tablet?
Question:
Explanation of model difference in the 2014 models

Customer Questions & Answers for
samsung Galaxy Note

The revolutionary Samsung Galaxy Note is the size of a phone but delivers the productivity of a PC. Using touch or super-sensitive S-Pen input, you can sketch, write, and capture or crop elements from any screen quickly and easily. Meanwhile, a large 5.3” HD Super AMOLED display offers the ultimate immersive experience. The 1.4GHz dual core processor and HSPA+ internet speeds of up to 21Mbps make sure you’ve got the power you need, too. Choose the Samsung Galaxy Note and feel free to do whatever you like, wherever you are.
Customer Questions & Answers:
236 Questions
 | 
120 Answers
Overall Rating:
4.731 out of 5
4.7
out of
5

Questions & Answers for samsung Galaxy Note

Question

Will my Samsung Galaxy Note GT-N7000 work on 4g Network ?

asked 1 month, 1 week ago
Markus
London UK
on Galaxy Note
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answer 1
Hi Markus,

Unfortunately this model is not 4G ready.

Thanks.
answered 1 month ago
Samsung E-Support
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Question

update about galaxy note.

will galaxy note n7000 receive android 4.2 update?
asked 2 months, 3 weeks ago
rv7284
on Galaxy Note
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1 answer
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answer 1
Hi,

Currently the Note can only go as far as android 4.1.

Thanks.
answered 2 months, 3 weeks ago
Samsung E-Support
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Question

Why is my wifi not working?

The wifi on my GT-N7000 used to work perfectly, but one day it just turned itself off and cannot be switched on! The Wifi symbol in the notification panel is a dull green (not greyed-out as it would be when switched off, but also not bright green as it would be when switched on). When I try to turn wifi back on it says "Turning on..." then does nothing. I don't recall having had a system update or installing any new apps immediately before this problem occured. Restarting in safe mode made no difference, neither did removing the battery/sim/SD card.
asked 4 months, 2 weeks ago
GuyR1
on Galaxy Note
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1 answer
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answer 1
Hi,

This sounds like it may be a firmware glitch on your Note, a way to trying to resolve this is by performing a factory data reset on your device.

Please backup your phone using Samsung KIES. Perform a factory reset by pressing Menu > settings > Accounts > Backup and reset > Factory data reset . When this is completed please connect your phone to Samsung KIES and restore your phone.

Thanks.
answered 4 months, 1 week ago
Samsung E-Support
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Question

how can I get the whatsapp on my phone samsung apps is not letting me do this.

asked 5 months, 2 weeks ago
M long
London
on Galaxy Note
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1 answer
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answer 1
Hi,

As this is a third party App we can't offer support.

However you can get in touch with the developer for support, details can be found on the Play Store on the Whatsapp App.

Hope this helps.

Thanks.
answered 5 months, 2 weeks ago
Samsung E-Support
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Question

Which is best OS for Samsung Galaxy Note? Ice Cream Sandwich Or Jelly Bean?

asked 6 months ago
Sushil
India
on Galaxy Note
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1 answer
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answer 1
Hi,

The Galaxy Note should be running on Jelly Bean so that all apps can be compatible and work correctly.

Thanks.
answered 6 months ago
Samsung E-Support
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Question

i can receive e-mails but not send

connection failed message
asked 8 months ago
asashopper
cape town
on Galaxy Note
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1 answer
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answer 1
Hi asashopper,

Please contact our partner company Samsung Africa for further troubleshooting.

Thanks.
answered 8 months ago
Samsung E-Support
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Question

Why has my battery swollen up ? it looks like its about to explode and i dont know what to do

asked 9 months ago
Mclojo
uk
on Galaxy Note
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1 answer
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answer 1
Hi,

Can you please contact our Galaxy Support team on 0330 7267864 (Option 1) so we can take some further information such as; serial number, IMEI as well as date and place of purchase.

Thanks
answered 9 months ago
Samsung E-Support
-1point
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Question

What antivirus is good if I need one for this?

asked 9 months ago
olly
on Galaxy Note
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1 answer
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answer 1
Hi Olly,

There are many anti virus applications available from the Google Play store.

As we must remain partial, we cannot recommend any particular application.

Thanks
answered 9 months ago
Samsung E-Support
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Question

How to downgrade the android 4.2.2 to official 4.1.2 in samsung note n7000?

I have upgrade my galaxy note to android 4.2.2.Now,I want to downgrade it to official 4.1.2 jelly bean.
Please help me to do that.
asked 10 months ago
Shazeem
Pakistan
on Galaxy Note
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1 answer
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answer 1
Hi,

Please note that tampering with or hacking your device by rooting it or flashing using unofficial versions of firmware not supplied through Samsung KIES will invalidate your warranty. Performing updates or flashing using any other software other than Samsung KIES will also invalidate your warranty.

Please be advised we do not provide any support for devices where the warranty has been invalidated.

You can read more information about our warranty policy at the following link:

http://www.samsung.com/uk/support/warranty/warrantyInformation.do?page=POLICY.WARRANTY

Thanks
answered 10 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

about note Gt-n7000 software update

i didn't recieve any software updates for my mobile this leads to battery issue so i want you to send me a link for the last version of software update of galaxy note 1
asked 1 year, 1 month ago
amina
Cairo,Egypt
on Galaxy Note
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1 answer
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answer 1
Hi amina,

You can contact our partner company Samsung Egypt and they can walk you through downloading Samsung KIES to check for software updates.

Thanks.
answered 10 months ago
Samsung E-Support
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Question

jelly bean 4.1.2

i got jelly bean 4.1.2 over the air for gt-n7000 unlock and now my contacts do not load
asked 11 months ago
leffy
on Galaxy Note
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answer 1
Hi leffy,

Where are your contacts stored to?

Thanks.
answered 10 months ago
Samsung E-Support
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Question

When Samsung is rolling out Jelly Bean for galaxy Note in UK?

asked 1 year, 1 month ago
aumeisters
UK
on Galaxy Note
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1 answer
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answer 1
Hi aumeisters,

You can check for updates via Samsung KIES. Here is the link to download as well as see the tutorial on how this is done:

http://www.samsung.com/uk/support/usefulsoftware/KIES/JSP

Thanks.
answered 10 months ago
Samsung E-Support
-1point
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Question

Can I upgrade my galaxy note to Ice Cream Sandwich ?

asked 1 year, 2 months ago
Amila
Sri Lanka
on Galaxy Note
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answer 1
Hi Amila,

You can check for updates for your Note via Samsung KIES.

Thanks.
answered 10 months ago
Samsung E-Support
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Question

How can uninstall this new samsung update off my phone. Im tempted to ask for a refund from samsung for my phone as this wasnt the product i brought.

This stupid recent update has caused no end of problems for me nd i want rid. How do i get rid of it?
asked 11 months ago
ClaireM
on Galaxy Note
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1 answer
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answer 1
Hi ClaireM,

There is no way to roll back updates. For support call our mobile support team on 03307267864. We usually recommend a factory reset after updates to ensure maximum performance.

Thanks.
answered 11 months ago
Samsung E-Support
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Question

when will jelly bean 4.1 be available for the uk model on EE

asked 1 year ago
Amir
on Galaxy Note
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answer 1
Hi Amir,

We have currently no information for the Galaxy Note receiving the 4.1.2 Jelly Bean update in the UK You can follow us on https://www.facebook.com/SamsungMob... and https://twitter.com/SamsungMobileUK to keep up to date

Thanks.
answered 1 year ago
Samsung E-Support
-1point
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Question

My Galaxy note 7000 does not receive calls

When people call me, there is no sound in my phone or at the phone of the person who is calling. For them,it seems they have the wrong number. For me, it does not ring but the call appears at the call log one second later.
asked 1 year ago
ana paula
brasil
on Galaxy Note
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1 answer
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answer 1
Hi Ana Paula,

Please ensure you have blocking mode turned off. I would suggest backing up your media and resetting this phone if this does not work.

Thanks
answered 1 year ago
Samsung E-Support
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Question

How can I transfer and play my music from my computer to my galaxy note (but not via iTunes)

I can't get my galaxy note to play my downloaded music on my phone and it will only play tunes purchased from iTunes
asked 1 year ago
Mike P
Scotland
on Galaxy Note
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1 answer
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answer 1
Hi Mike,

Please set you phone to mass storage mode and connect it to your pc and transfer the files to your phone via USB.

Thanks.
answered 1 year ago
Samsung E-Support
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Question

When can we expect premium suite for galaxy note?

When can we expect for software upgrade for Galaxy note mobile phone
asked 1 year, 1 month ago
vinod
UK
on Galaxy Note
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1 answer
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answer 1
Hi Vinod,

No official release date for the Note to receive the Jelly Bean 4.1.2 update. You can keep up to date here http://www.samsung.com/uk/news/ or intermittently checking for update over the air (Settings > About device > Software update) or by connecting your device to Samsung Kies.

Thanks.
answered 1 year, 1 month ago
Samsung E-Support
-1point
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Question

Can you open PDF file on this phone

asked 1 year, 1 month ago
Bisran
Uk
on Galaxy Note
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1 answer
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answer 1
Hi Bisran,

Yes you can view PDF files on this phone as long as you have downloaded the appropriate software from the play store.

Thanks.
answered 1 year, 1 month ago
Samsung E-Support
0points
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Question

When fully charged, how long can the battery last?

How many hours does Samsung galaxy battery last when fully charged?
asked 1 year, 5 months ago
Dr Moses
on Galaxy Note
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1 answer
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answer 1
I easily get a full day's use. I recharge every night, but even if I forget, that is no problem and I will get through the next day.
But I am not a heavy user. My phone is on 24/7, and I do a little web browsing at lunch. My email is set to push notification. I am a light phone and text user.
But even at the weekend at home, using the Note for web browsing over wifi for several hours, and playing podcasts for over an hour, still no problem for a day's use on one charge.
answered 1 year, 2 months ago
Martin
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