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Most Recent Questions
Recent Question:
Will the Galaxy Note 10.1 (2012 edition) receive the Android 4.3/ 4.4 update?
Recent Question:
I have a S3 phone. How do I 'tether' a wifi note 10.1 2014 edition to it, to be able to get emails etc?
Recent Question:
my galaxy tab 3 not turning on or charging
Questions with Most Recent Answers
Question:
What does the Galaxy Note 10.1 pack include?Is the stylus included?and what type of memory card does it take? (SD, SDHC or does it accept both?)
Question:
Where can I find Hancom Office?
Question:
can you make calls on the note 10.1 and use it like a phone
Question:
Is this the 32GB or 64GB model being sold in the store?
Question:
I have a S3 phone. How do I 'tether' a wifi note 10.1 2014 edition to it, to be able to get emails etc?

Customer Questions & Answers for
samsung Galaxy Note

The revolutionary Samsung Galaxy Note is the size of a phone but delivers the productivity of a PC. Using touch or super-sensitive S-Pen input, you can sketch, write, and capture or crop elements from any screen quickly and easily. Meanwhile, a large 5.3” HD Super AMOLED display offers the ultimate immersive experience. The 1.4GHz dual core processor and HSPA+ internet speeds of up to 21Mbps make sure you’ve got the power you need, too. Choose the Samsung Galaxy Note and feel free to do whatever you like, wherever you are.
Customer Questions & Answers:
356 Questions
 | 
200 Answers
Overall Rating:
4.635 out of 5
4.6
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Questions & Answers for samsung Galaxy Note

Question

Will my Samsung Galaxy Note GT-N7000 work on 4g Network ?

asked 7 months ago
Markus
London UK
on Galaxy Note
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answer 1
Hi Markus,

Unfortunately this model is not 4G ready.

Thanks.
answered 7 months ago
Samsung E-Support
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Question

Settings not working and whenever I switch on WIFI my phone restatts by itself please help

asked 7 months ago
Anonymous
on Galaxy Note
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

We recommend you perform a factory data reset on your device in order to resolve this issue.

Instructions on how to do this are included in the link below;

http://skp.samsungcsportal.com/inte...

Thanks.
answered 7 months ago
Samsung E-Support
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Question

update about galaxy note.

will galaxy note n7000 receive android 4.2 update?
asked 9 months ago
rv7284
on Galaxy Note
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answer 1
Hi,

Currently the Note can only go as far as android 4.1.

Thanks.
answered 9 months ago
Samsung E-Support
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0out of 0found this answer helpful.
Question

Password protection for opening messages ?

Is it possible to set password when opening messages ? It was possible on my old Samsung Wave mobile phone....
asked 9 months ago
grandic marija
on Galaxy Note
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1 answer
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answer 1
Hi Marija,

Unfortunately, you can only password protect your complete phone.

To lock the screen please follow these instructions:

Go to Settings > Location and Security > Set up screen lock > Here you can set up either a pattern, PIN or Password lock on your phone.

Thanks
answered 9 months ago
Samsung E-Support
0points
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Question

Why is my wifi not working?

The wifi on my GT-N7000 used to work perfectly, but one day it just turned itself off and cannot be switched on! The Wifi symbol in the notification panel is a dull green (not greyed-out as it would be when switched off, but also not bright green as it would be when switched on). When I try to turn wifi back on it says "Turning on..." then does nothing. I don't recall having had a system update or installing any new apps immediately before this problem occured. Restarting in safe mode made no difference, neither did removing the battery/sim/SD card.
asked 10 months ago
GuyR1
on Galaxy Note
-1point
0out of 1found this question helpful.
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1 answer
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answer 1
Hi,

This sounds like it may be a firmware glitch on your Note, a way to trying to resolve this is by performing a factory data reset on your device.

Please backup your phone using Samsung KIES. Perform a factory reset by pressing Menu > settings > Accounts > Backup and reset > Factory data reset . When this is completed please connect your phone to Samsung KIES and restore your phone.

Thanks.
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

What does it mean when it says "deleting failed"?

i am trying to free up some space on my device, i am trying to delete any and all files on my device that belong to applications that i no longer have installed, but every time i try to delete something my device says deleting failed. how do i know why the deleting failed?
asked 10 months ago
Anonymous
on Galaxy Note
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1 answer
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answer 1
Hi,

We recommend you contact a member of our technical support team on 0330 726 7864 who would be able to troubleshoot this for you.

Thanks
answered 9 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how can I get the whatsapp on my phone samsung apps is not letting me do this.

asked 1 year ago
M long
London
on Galaxy Note
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1 answer
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answer 1
Hi,

As this is a third party App we can't offer support.

However you can get in touch with the developer for support, details can be found on the Play Store on the Whatsapp App.

Hope this helps.

Thanks.
answered 1 year ago
Samsung E-Support
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Question

my imei has changed

my imei has changed overnight to 00499901040000/01 this seems very common according to a google of the imei code im now getting. im still able to go online or use apps that need net access, but i cant make calls/texts or get them.. ive done a factory restore but still have the same imei code.. how do i get my imei back to what it should be.. thanks. the phone is a contract phone which started in sept 12
asked 11 months ago
Anonymous
london
on Galaxy Note
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1 answer
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answer 1
Hi Darren,

The IMEI number within the phone settings should match the IMEI number behind the battery on the back of your phone.

This will not change granted you do not route or unlock the phone to other networks.

If you are worried about your phone you can have it looked at by a Samsung engineer, there are two options for this;

Firstly you can take it to a local service centre, find your nearest one by clicking on the link below;

http://www.samsung.com/uk/support/l...

Or you can arrange for it to be posted to use by calling our Galaxy Team on 0330 726 7864.

Thanks.
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Battery drain problem since firmware update

Had a message a couple of weeks ago to update the firmware on my Note, updated to Android 4.1.2 and since then the phone is useless as the battery drains from full charge to empty in about an hour if wi-fi or location is on or if my e-mails are synced and the phone is running very hot. Surely Samsung should check these updates before issuing them. At the moment I can only use my phone with all apps/services switched off if I want my battery to last but, even then, it only lasts for a few hours whereas it used to last a couple of days with fairly light use. I'm not the only one that this has happened to - check Google. I just want my Note to work as it did before this stupid update - help!
asked 11 months ago
Anonymous
Swansea, UK
on Galaxy Note
+1point
1out of 1found this question helpful.
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1 answer
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answer 1
Hi,

Please kindly note that old systems settings can be left on the phone after an update occurs, which is why we usually recommend a full factory reset after updating. If this isn’t done your device may begin to give false readings from system resources, or experience technical problems, which may explain the issue you are having.

You can perform a factory reset on your device by navigating to the following menu:

Settings > Backup and reset > Factory data reset

Please note you will lose all applications and saved data, including your Google account, so ensure that you back up your device prior to performing the reset. This may help resolve any issues you are having.

If you continue to experience these issues after the reset please contact our Technical Support Team for further assistance on 0330 7267864.

Thanks.
answered 11 months ago
Samsung E-Support
-2points
0out of 2found this answer helpful.
Question

Which is best OS for Samsung Galaxy Note? Ice Cream Sandwich Or Jelly Bean?

asked 1 year, 1 month ago
Sushil
India
on Galaxy Note
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answer 1
Hi,

The Galaxy Note should be running on Jelly Bean so that all apps can be compatible and work correctly.

Thanks.
answered 1 year ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how to downgrade software from 4.2.2 to original 2.0...

how to downgrade software from 4.2.2 to original 2.0... same day after upgrade phone discharging in 4 hours and became very slow.
asked 11 months ago
Anonymous
on Galaxy Note
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1 answer
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answer 1
Hi,

Firmware downgrades are not possible. Please try factory resetting your phone to rectify this issue.

Thanks
answered 11 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

apps not able to update as not enough memory

When the apps on my galaxy note try to update, I keep getting the message unable to update as there is not enough memory, but the device memory says there is 242mb available, I have already deleted some photos and videos but keep getting the same message.
asked 1 year ago
Anonymous
on Galaxy Note
+3points
3out of 3found this question helpful.
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1 answer
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answer 1
Hi,

Please try performing a reset of the settings on your device by doing the following:

Settings > Backup and Reset

Please note you will lose all applications and saved data, so ensure that you back up your device prior to performing the reset.

This may help resolve any issues you are having.

Thanks.
answered 1 year ago
Samsung E-Support
-4points
0out of 4found this answer helpful.
Question

My GT N7000 is very slow to charge , even after i have replaced the battery.

It can up to 10 hours to charge. Try switching of and on with no avail.
asked 1 year ago
Anonymous
on Galaxy Note
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1 answer
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answer 1
Hi,

Please ensure you are using the standard Samsung charger that came with the handset. If you are using the charger provided with your Galaxy Note then we recommend you search for any available firmware updates.

This can be done by downloading Samsung Kies and connecting your device to your PC via a USB cable.

Alternatively, you can go to Settings > About device > Software update. Please note, some network providers do not offer this facility.

If the issue still persists then reset the device by going to Settings > Back up and reset > Factory data reset. Prior to resetting, please ensure all your files and data are backed up via Samsung Kies.

Thanks
answered 1 year ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Device memory running out on my GT-N7000. how do i move pre-installed apps to available space on USB storage and SD card?

Device has not been able to update most apps due to space shortage
asked 1 year ago
Anonymous
U.K
on Galaxy Note
-2points
0out of 2found this question helpful.
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1 answer
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answer 1
Hi,

You cannot move apps to SD card. I would advise you to move your pictures and videos to your SD card which will free some space.

Thanks.
answered 1 year ago
Samsung E-Support
-5points
0out of 5found this answer helpful.
Question

Can I hide my number when sending a text?

asked 1 year ago
Anonymous
on Galaxy Note
0points
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1 answer
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answer 1
Hi David,

It is not possible to hide your number when sending a text.

Thanks
answered 1 year ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do I stop my sms to become mms.

Since jelly bean update my sms will automatically become mms if too long.
I used to be able to disactivate this function before the upgrade but cannot seem to be able to do it.
asked 1 year ago
Anonymous
on Galaxy Note
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0out of 0found this question helpful.
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1 answer
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answer 1
Hi,

Unfortunately there is no way of turning this off, as it is a limitation of your server.

Thanks.
answered 1 year ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

My phone cannot find my SDcard.

My phone cannot find SDcard. I cannot take picture, open gallery, send and get picture in LINE or Whatsapp and also cannot use Dropbox. When I try to open gallery or other app, the msg that said " not enough space" come up. However, I have alrady remove everything in my SDcard. Then I try a new SDcard, but it has a same problems.
asked 1 year ago
Anonymous
on Galaxy Note
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi,

Please format your SD card using your PC and in the FAT32 format.

Thanks.
answered 1 year ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

I have just used Kies to download the latest firmware release to my Galaxy Note GT-N7000, but almost all my most used apps have disappeared.

When I try to download them again from Playstore, the installation fails with the message 'unknown error code during application installation "-24"'. Help! I am disabled and depend on these apps on my phone. Please fix this for me.
asked 1 year, 1 month ago
Anonymous
London
on Galaxy Note
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Your phone may need a factory reset as this could be a firmware glitch. Please backup your phone using Samsung KIES. Perform a factory reset by pressing Menu > settings > Accounts > Backup and reset > Factory data reset . When this is completed please connect your phone to Samsung KIES and restore your phone.

Thanks.
answered 1 year ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Samsung Galaxy turns off

I am finding that when I have a weak or no signal, then as the phone searches for on I get interference on the screen, the signal then goes to absolute zero and the phone turns off. I then turn it back on and it tells me my battery strength has dropped from near 100% down to anything from 1% to 10%.
Vodafone said to reinstall the phones software but no idea how to do this as my software is all up to date.
asked 1 year, 1 month ago
Anonymous
Aberdeen
on Galaxy Note
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Please backup your phone using Samsung KIES. Perform a factory reset by pressing Menu > settings > Accounts > Backup and reset > Factory data reset . When this is completed please connect your phone to Samsung KIES and restore your phone.

Thanks.
answered 1 year, 1 month ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

Changing the default memory of Messaging

My phone stores all the messages in the sim card by default. I tried looking up in Messages>Settings, and found nothing. Could anyone help me change the default storage of message to the internal memory/SD card.
asked 1 year, 2 months ago
Anonymous
Chennai, India
on Galaxy Note
0points
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1 answer
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answer 1
Hi,

You will need to contact Samsung India with this issue. http://www.samsung.com/in/support

Thanks.
answered 1 year, 2 months ago
Samsung E-Support
0points
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