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Customer Questions & Answers for
samsung Galaxy S4 (White)

The Samsung Galaxy S4 is your life companion. It helps you capture all the fun with camera features like Dual Shot, Drama Shot and Sound & Shot. Connect wirelessly and enjoy music, photos and games with others using Group Play, and listen to the same song on multiple devices with Share Music. Functionality like Air Gesture and Air View make it easy to preview content in an instant and scroll through contacts with a wave of your hand.
Customer Questions & Answers:
574 Questions
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512 Answers
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Questions & Answers for samsung Galaxy S4 (White)

Question

GPS in nav app

Just want to clarify before I go on a trip around Europe using the Samsung Navigation app. Does the GPS use network data and therefore cost me a lot in data charges or is it free like the tom tom for example?
asked 1 year, 5 months ago
Anonymous
on Galaxy S4 (White)
+5points
6out of 7found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Try Navfree - You can download map packs & use GPS - no data connection required. It is free & very accurate.
answered 1 year, 5 months ago
Anonymous
+4points
4out of 4found this answer helpful.
answer 2
Hi,

The GPS itself does not use data, however, the applications will require data usage in order to download maps. You may wish to contact your network provider regarding data charges when roaming.

Thanks
answered 1 year, 5 months ago
Samsung E-Support
0points
1out of 2found this answer helpful.
Question

How do you add a song to playlist from Playstore on Galaxy S4

I downloaded songs from Playstore app already on my S4 but they have not appeared anywhere in my playlist. They are just on the Playtore app list online, they are not in any files or download, WiFi is on and I have checked all possible ways of setting it as a ringtone but it is just not on my phone. I had the Galaxy S Advanced and when you purchased a song from Playlist app on the phone it went straight into the phones music list not sat on Playstore list. Please help as I have paid for a couple of songs.
Many thanks
asked 1 year, 5 months ago
Anonymous
Morley, Leeds
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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0 answers
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This question currently has no approved answers.
Question

Screen dims for a few seconds and goes back to full brightness,even with power save off

Screen dims for a few seconds and goes back to full brightness,even with power save off and auto adapt display off!
Why is this?
asked 1 year, 5 months ago
Anonymous
on Galaxy S4 (White)
-2points
0out of 2found this question helpful.
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0 answers
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Question

Saving videos made on my s4 onto computer...

okay i can do this.. with drop box or the samsung software.... the problem is... all the pictures display but the videos will on play on my computer. What is the reason for this? Will samsung release an s4 codec for windows media player to fix the issue?
asked 1 year, 5 months ago
Connor Michael
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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0 answers
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This question currently has no approved answers.
Question

Why does my S4 keep dropping out from different Wi-Fi routers with the message - disconnected because the internet connection is slow.

Happens on D Link router at home with speeds in excess of 8GB and on profession ICT setup.

I really don't care if the connection is slow...8 isn't...just let me remain connected. Thanks
asked 1 year, 5 months ago
Anonymous
kent
on Galaxy S4 (White)
-1point
1out of 3found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

Can you try resetting the phone by going to Settings > Account > Back up and reset.

Prior to resetting, please ensure you have back up all your data via Samsung Kies - which can be downloaded from here; http://www.samsung.com/uk/support/usefulsoftware/KIES/JSP

This should resolve the issue for you.

Thanks
answered 1 year, 5 months ago
Samsung E-Support
-6points
0out of 6found this answer helpful.
Question

What if my tv brand is not listed on Whatson App

My tv brand UMC is not listed on the Watchon App any ideas?
asked 1 year, 5 months ago
Anonymous
edinburgh
on Galaxy S4 (White)
-1point
0out of 1found this question helpful.
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0 answers
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This question currently has no approved answers.
Question

When receiving a text I receive an email showing the content of the text at the same time. Can this be disabled?

This is a brand new out of the box S4, my partner has plumbed in her hotmail account on the stock email software program. There have been no bespoke programs added
asked 1 year, 5 months ago
Anonymous
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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0 answers
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Question

WHAT IS THE MODEL CODE AS THE ONE I PUT IN ISNT FOUND

S4 MODEL CODE TO REGISTER WITH SAMSUNG
asked 1 year, 5 months ago
Anonymous
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Anonymous,

It is most likely not being entered in correctly, could you please make sure you are entering in GT-i9... instead of GT-1. Please keep in mind the USA version will be GT-i9500 and the UK version GT-i9505.

Thanks.
answered 1 year, 5 months ago
Samsung E-Support
+2points
2out of 2found this answer helpful.
Question

When will the uk get the new apps to sd update

Title says it all
asked 1 year, 5 months ago
Lenny
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Lenny,

There is no official release for firmware to allow this feature however you can always check our webpage for new information and launches:

http://www.samsung.com/uk/news/

Thanks.
answered 1 year, 5 months ago
Samsung E-Support
-2points
0out of 2found this answer helpful.
Question

does it support airprint

can i operate printer from phone with airprint
asked 1 year, 5 months ago
trevwealthall
skegness
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi trevwealthall,

You can download from Samsung Apps Store the Mobile Ap Printer which will allow you to connect wireless to a Samsung Wireless printer via Wi-Fi direct. We cannot guarantee compatibility with third party manufacturers.

Thanks.
answered 1 year, 5 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Will my new s4 GT19505 bond with my hands free unit in my car

My s11 GT19100 does bond. My car is a Ford Mondeo 08 registration
I cannot get my new phone to cooperate.
asked 1 year, 5 months ago
colin
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi colin,

You may need to pair them first by scanning your Bluetooth on your device to pick up your car. After this to move your phone book over you will need to share via Bluetooth in your contacts application.

Thanks.
answered 1 year, 5 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

When will the 32 Gb or 64 GB be available? Need a phone and 16 GB isn't enough

asked 1 year, 5 months ago
Ross
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Ross,

You can check our dealer locator to find our retailers in the UK for availability:

http://www.samsung.com/uk/dealerlocator

Thanks.
answered 1 year, 5 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

does this 'phone have UMA facility

We live in an area with very poor mobile reception, no 3G and very little 2G
asked 1 year, 5 months ago
Barry
East Cornwall, UK
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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0 answers
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This question currently has no approved answers.
Question

How do I choose from a list in S Voice Drive?

If I ask S Voice Drive to play music by a certain artist, it will offer me multiple choices and ask which I mean - for example "The Blues Brothers", "The Blues Brothers & Aretha Franklin" and "The Blues Brothers with Ray Charles". These are presented in a list with 1, 2 and 3 next to them. If I say "The Blues Brothers" again it just offers me the same list. If I say "1" or "option 1", for some reason it plays a band called "Black Stone Cherry" who were not even on the list, and if I say "2" or "Option 2" it says "No matching artist found". Am I missing something here? What I have described has been happening consistently both in the car and in a quiet room. I can't even tap the options on the screen as this just toggles voice input on and off.
User submitted photo
asked 1 year, 5 months ago
Food Dominic
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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0 answers
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This question currently has no approved answers.
Question

Why do streaming apps (youtube, Netflix etc) only play audio after video playing for just a few seconds

My phone stops playing the video after just a few seconds but the buffering and audio track keeps playing. Any streaming apps or videos are subject to this and I have reset the phone as well as reinstalling the apps or installing the latest updates for them.
asked 1 year, 5 months ago
TELind
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

Can you please contact our Galaxy Support team on 0330 7267864 (Option 1) to allow us to take some further details including serial number, IMEI along with date and place of purchase.

Thanks
answered 1 year, 5 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

having a few problems with my s4

anyone have any idea when the new firmware update will arrive in uk as im having a few issues with my s4 and cant find out anything about when it will arrive, ive read that 3 uk have got the new update.
im a bit disappointed that the purple smearing on the settings screen and the lag I sometimes get when using the web plus the problem with the headphones weren't picked up by Samsung before release. so my ? is does anyone have any info on the update. love the phone just tired of waiting.
asked 1 year, 5 months ago
Fairbrother Paul
manchester
on Galaxy S4 (White)
-1point
0out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Paul,

Can you intermittently connect your phone to Kies and search for a software update. If you have a network provider, you may wish to contact them for a time frame for release of the update.

Thanks
answered 1 year, 5 months ago
Samsung E-Support
-1point
1out of 3found this answer helpful.
Question

what is the screen size

husnain
asked 1 year, 5 months ago
husnain
uk
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Husnain,

The screen size for the Galaxy S4 is 5".

You can find full specifications for the device here;

http://www.samsung.com/uk/consumer/mobile-devices/smartphones/android/GT-I9505ZWABTU-spec

Thanks
answered 1 year, 5 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do you bookmark a website?

When visiting my favourite websites how do I add them to a bookmark list so they are easily accessed next time I log on?
asked 1 year, 5 months ago
Hoatey
Blackhall
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Hoatey,

If using the stock 'Internet' browser, when on the page you wish to bookmark, tap the 'Menu' button (bottom left hand side). From the options available select 'Add to bookmark' and press 'Save'.

Thanks
answered 1 year, 5 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

Trouble connecting to kies on my Mac

I have a S4 and have downloaded Kies to my mac to transfer photos and music. When I connect via the USB it says connecting for several mins and then I get a msg on my phone to tell me that It can not connect....What do I need to do
I have moved from the iphone to the galaxy and I am finding it very hard to understand how to use the different utilities on this phone, Please can someone give me some advice
asked 1 year, 5 months ago
Anonymous
on Galaxy S4 (White)
-4points
1out of 6found this question helpful.
Answer this Question
0 answers
Answers
This question currently has no approved answers.
Question

Email notification of Texts recieved

When i recieve a Txt, i get an email confirmation of the txt stating the message and mobile number. This is using the email client installed and set up using settings. How do i stop email notifications of txts?
asked 1 year, 5 months ago
Anonymous
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

This issue seems to arise when using a work-based email server.

In order to attempt to resolve this, please go the 'Email' > 'Settings' > Choose account > Scroll down to 'Sync with SMS' (this may be under 'More settings' on some devices) > Untick 'Sync SMS' "Changing SMS Settings" should appear on the screen.

This should resolve the issue of receiving email notification upon receipt of SMS messages.

Thanks
answered 1 year, 5 months ago
Samsung E-Support
+3points
5out of 7found this answer helpful.
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