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Most Recent Questions
Recent Question:
why doesnt the s4 mini (GT-I9190) have any new update .like the s4 if it is supposed to be a smaller version
Recent Question:
Hi, any chance to find out when I could update 4.2.2 jelly bean to 4.3, so many devices not can only work with supported 4.3 jelly... I am in UK
Recent Question:
Why do I keep getting sending failed email notifications on startup?
Recent Question:
Hi. My Galaxy S4 recently went through a significant software update and seemingly the entire OS changed. I am now having major issues with Bluetooth.
Recent Question:
cannot see the call receiving slider icon on home screen so cannot receive calls for phone GT-S7500
Questions with Most Recent Answers
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I can not get my cloud account back after repair
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When is the update on UK SM-N910F?
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How do I use my music as ringtones?
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mm-qcamera-daemon?
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Trying to update contacts with previous phones contact list. Have tran contacts via bluetooth pairing to my A3 BUT cannot find received files

Customer Questions & Answers for
samsung Galaxy S4 (White)

The Samsung Galaxy S4 is your life companion. It helps you capture all the fun with camera features like Dual Shot, Drama Shot and Sound & Shot. Connect wirelessly and enjoy music, photos and games with others using Group Play, and listen to the same song on multiple devices with Share Music. Functionality like Air Gesture and Air View make it easy to preview content in an instant and scroll through contacts with a wave of your hand.
Customer Questions & Answers:
643 Questions
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543 Answers
Overall Rating:
4.26 out of 5
4.3
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Questions & Answers for samsung Galaxy S4 (White)

Question

What are widgets and can i delete them?

I am new to android, I have noticed that there are quiet a lot of widgets under my widget tab, they have just appeared. Can I get rid of them? I am scared that they drown my battery and to be honest theres pages and pages of them.
asked 1 year, 7 months ago
Anonymous
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi,

Widgets are tiny little icons that will feed information to your homescreen depending what they are developed for. These cannot be deleted.

Thanks.
answered 1 year, 7 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Will the GS4 GT-I19505 be updated to Android 4.2.3 or android 5.0?

asked 1 year, 7 months ago
Anonymous
on Galaxy S4 (White)
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi ,

There is no announce OS update for the S4 just yet.

Thanks
answered 1 year, 7 months ago
Samsung E-Support
0points
1out of 2found this answer helpful.
Question

Black unresponsive screen S4

My S4 has suddenly stopped working after only having it for 3 months.
It shut itself off and altho it came back on when I turned it on the screen is now black and does not respond to anything. The 2 keys either side of the home button light up and the blue led light is flashing as im still receiving texts and emails but the screen will not light up or respond to touch?

Is this a claim on my warranty needing to be made or a simple screen replacement?
asked 1 year, 6 months ago
Anonymous
Kent
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

If this phone has failed due to a manufacturers defect Samsung will stand over our 2 year warranty and repair this phone for free. If there is physical damage deemed by the engineer there will be a fee to repair this. Please call our technical support line on local rate 03307267864 to arrange repairs.

Thanks.
answered 1 year, 6 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Wifi wont turn on & cant update

Hi i have a samsung galaxy s4 and the wifi will not turn on!
I have factory restored my phone and it tells me i need an update but cos i cant get on wifi it wont allow it - then i have tried to update via kies but it tells my hardware isnt supported. please help
asked 1 year, 6 months ago
Anonymous
Leeds
on Galaxy S4 (White)
0points
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1 answer
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answer 1
Hi Lewis,

Please contact our Galaxy Support team on 0330 7267864 to allow us to take some further details.

Thanks
answered 1 year, 6 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

3x4 Keyboard dropped??

Hi...

I have just downloaded the new 4.3 software but I can't see where I can change the qwerty keyboard to use as the 3x4 keyboard. Has this option in the portrait keyboard type setting been taken away as I prefer the 3x4 keyboard? If so why? because many use this and is much easier to use. Will there be any plans to bring it back as I don't think I will be buying the next Samsung Galaxy if this feature is not on there?

Also anyone having problems connecting to kies3 with the phone with the new 4.3 software?

Thanks in advance...

Carl..
asked 1 year, 6 months ago
Anonymous
Midlands
on Galaxy S4 (White)
0points
1out of 2found this question helpful.
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1 answer
Answers
answer 1
Hi,

The 3X4 keyboard function is removed with the 4.3 update.

Thanks.
answered 1 year, 5 months ago
Samsung E-Support
-5points
1out of 7found this answer helpful.
Question

Galaxy S4 is working in my car to receive calls but I can't get my contacts to download so that I can make a call. Anyone else with this problem?

asked 1 year, 5 months ago
Anonymous
on Galaxy S4 (White)
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Thelma,

You may need to send your contacts to your hands free kit.

You can do this by; opening contacts > menu > import/export > share via > Bluetooth > selecting your hands free kit.

Thanks.
answered 1 year, 5 months ago
Samsung E-Support
-1point
1out of 3found this answer helpful.
Question

My s4 keeps freezing, how can I fix it

Sometimes while I'm writing a text or looking online it will freeze for a couple seconds. If it's happens once it will happen repeatedly. An error message flashes 'unfortunately google play store has stopped' but I'm not using playstore at the time, haven't downloaded apps since I got the phone a month ago. It's set to auto update so I don't know what version I'm on. Also, sometimes the phone gets really hot. It's taken me ten mins to write a two line text, it's very frustrating!
asked 1 year, 5 months ago
Anonymous
UK
on Galaxy S4 (White)
0points
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1 answer
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answer 1
Hi,

Due to the nature of the troubleshooting required in order to resolve the issues which you are currently experiencing we would recommend that you contact our Technical Support Team for further assistance on 0330 7267964.

Thanks
answered 1 year, 5 months ago
Samsung E-Support
0points
1out of 2found this answer helpful.
Question

s health

my s health on s4 has stopped working/responding/freezing, since i updated to jellybean 4.3 update!! it also made my texting and phone slower in general. i updated on 3/12/13.
asked 1 year, 5 months ago
Anonymous
london
on Galaxy S4 (White)
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answer 1
Hi,

We apologise for the issues that you are currently having with your device. We are investigating the reported issue. We are committed to providing customers with the best possible mobile experience, and will ensure to resume the upgrading service at the earliest possibility.

Thanks.
answered 1 year, 4 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

I cant add multiple phone numbers to a contact.

Have followed the answer for this, but it says press the green + sign for more options. There is no green + sign om the screen?
asked 1 year, 4 months ago
White Roger
Tamworth
on Galaxy S4 (White)
-1point
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1 answer
Answers
answer 1
Hi Rodger,

It sounds like your contacts are saved to your SIM card. In order to save another number to the same contact they need to be saved to your phone memory.

The link below gives instructions on how to move your contacts from your SIM to phone memory:

http://skp.samsungcsportal.com/inte...

Thanks
answered 1 year, 4 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Battery's first charge

I've just purchased my new Galaxy S4. I inserted the battery and plugged it in to charge and straight away it says 100% charged. The sales rep told me to charge it for 24 hours before I use it for the first time. Is this really necessary? or is it ready to use?
asked 1 year, 4 months ago
Anonymous
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi,

As long as the battery is showing fully charged at 100% then it will be fine to use.

Thanks
answered 1 year, 4 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Faulty Battery

I only bought my Samsung Galaxy S4 in October 2013, the phone keeps restarting and the battery looks swollen. From the reviews I have read it appears to be a known fault which is caused by the battery. I have been advised I can get a free replacement battery
asked 1 year, 3 months ago
Anonymous
Ashton Under Lyne
on Galaxy S4 (White)
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi,

You can bring your phone and battery to a local service centre to be inspected by an engineer. If they confirm that it is a swollen battery issue, you will be offered a free of charge replacement battery.

Please follow the link below to find details of your nearest service centre:

http://www.samsung.com/uk/support/l...

Thanks.
answered 1 year, 3 months ago
Samsung E-Support
-1point
1out of 3found this answer helpful.
Question

Why wont my s4 charge

My s4 wont charge I have tried 2 chargers and still no luck any thoughts
asked 11 months ago
Kislilli
Sudbury suffolk
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi

It sounds like the phone needs looking at. Please click the below link guiding you to a Service Center locator which will find your nearest Samsung authorised repair center.

http://www.samsung.com/uk/support/servicelocation/

Hope this helps
answered 11 months ago
Samsung E-support
+1point
1out of 1found this answer helpful.
Question

move photos to sd card

I want pictures I take and videos I download to be recorded to the sd car.
asked 11 months ago
Stuart
UK
on Galaxy S4 (White)
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Stuart,

1. From the Home Screen tap Apps.
2. Tap My files.
3. Tap All files.
4. Now select Device storage.
5. Now locate the file that you wish to move, for example, in Videos.
6. Now tap on the files you wish to move to select them.
7. You can also select all files in the directory by pressing the menu button and tapping Select all.
8. Once you have selected the files, tap the options icon.
9. Tap Move.
10. Now tap SD memory card (this may have been renamed at your discretion).
11. Navigate to the folder where you would like to move the file(s), and tap Move here to complete the action.

Hope this helps.
answered 11 months ago
Samsung E-support
+1point
1out of 1found this answer helpful.
Question

The screen on my Galaxy S4 has broken today. I could connect via Kies3 but my device has a password set&#59; any way around this, please?

asked 10 months ago
BillShut
UK
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi Bill,

I'm afraid, the only way to get rid of password is to wipe all of the data and do a factory reset.

Hope this helps.
answered 10 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Can someone advise the Kit Kat 4.4 upgrade date for the S3 LTE in the UK?

Hi, can someone advise the exact date the Kit Kat upgrade will be available to S3 LTE users in the UK as currently 4.3 continues to give me all sorts of issues?

Thanks
asked 9 months ago
Gregs
UK
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi.

There's currently no release date for KitKat on the S3 LTE. Keep an eye on our website, Samsung Kies, and the software upgrade section of your device for updates.

Thanks
answered 9 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Sound problem - I can call a number but they cannot hear me and I cannot hear them.

sound icon is on, it is not on flight mode, and volume is on maximum.I can listen to TV on the phone with picture and sound. I dont use head phone. It was working till today morning.
asked 8 months ago
K Philip
Blackburn, Lancashire
on Galaxy S4 (White)
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi.

I'd recommend taking the device to your local Samsung service centre. You can find this using the locator in the link provided, simply input your postcode and the locator will find your nearest repairer.

Thanks.

http://www.samsung.com/uk/support/servicelocation/
answered 8 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

How can you change the font size in messaging?

no details in the User Manual.
asked 8 months ago
wilda
on Galaxy S4 (White)
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Wilda, You can change the font size by: Pressing Apps> Messaging> Press the Menu button> Tap Settings> Tap Use the volume key. You will now be able to increase or decrease the text size in an SMS message by pressing up or down on the volume key. Hope this helps.
answered 8 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

when i put a sim card in it doesnt work

when i put a sim card into my phone it says that is not registered
asked 7 months ago
RohatS
London UK
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi, Have you tried the sim card in a different phone? You could also try a new sim card in the S4. If this still does not work, please check out this link to find your nearest service centre http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 7 months ago
Samsung Support
0points
1out of 2found this answer helpful.
Question

My Galaxy S4 not charging from its charger, just from PC USB port

A few days ago my Galaxy S4 started to reject the charging from its charger. I tested multiple chargers with same result. But the phone can charging from my laptops USB port flawless. This happened with exactly same USB cable too.
Its a creepy phenomenon.

If it is switched off on the start of charging attempt, the device does nothing but vibrating once in every second endlessly. When switched on, it simply does nothing on connecting the charger.
Please give me some advice to solve this issue.
asked 7 months ago
Austin
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 7 months ago
Samsung Support
+1point
1out of 1found this answer helpful.
Question

How can i recover a deleted photo folder, i have tried recovery software but the phones security keeps blocking it?

asked 6 months ago
reevie123
on Galaxy S4 (White)
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answer 1
Hi.

If the photo folder was deleted prior to the device being backed up, I’m afraid there is no way to recover them. Third party recovery software is blocked by the device for the safety and privacy of the user.

Thanks.
answered 6 months ago
Kirsty Grayson
+1point
1out of 1found this answer helpful.
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