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Customer Questions & Answers for
samsung Galaxy S4 (White)

The Samsung Galaxy S4 is your life companion. It helps you capture all the fun with camera features like Dual Shot, Drama Shot and Sound & Shot. Connect wirelessly and enjoy music, photos and games with others using Group Play, and listen to the same song on multiple devices with Share Music. Functionality like Air Gesture and Air View make it easy to preview content in an instant and scroll through contacts with a wave of your hand.
Customer Questions & Answers:
605 Questions
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524 Answers
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Questions & Answers for samsung Galaxy S4 (White)

Question

where can i get the 64gb samsung galaxy s4 in the uk

asked 1 year, 6 months ago
Dave
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
You cant officially buy it in the UK AFAIK this may change in the future. Samsung are enabling APP2SD an the next update, as so many people are upset at the low memory they have in real terms.
answered 1 year, 6 months ago
Mikey
-1point
1out of 3found this answer helpful.
Question

Some of my music won't play and files disapppear after I have transferred them from my PC, why won't they play?

Hi, I have added albums to the 32gb memory card in my S4, when I tried to play some of the songs they wouldn't play, then when I checked again on the PC the folders had all become empty and the folder names had changed (for example, Linkin Park became µINKIN~1). Alll the songs are in MP3 format and I have had no trouble playing any of them on any of the other media devices I have (including my S2, Archos, or ipod touch). Please help! I tried addding and removing them twice now.
Thansk
Kelly.
asked 1 year, 6 months ago
Anonymous
North Wales
on Galaxy S4 (White)
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Kelly,

Can you please contact our Galaxy Support team on 0330 7267864 (Option 1) so we can take some further details and attempt to troubleshoot this issue for you.

Thanks
answered 1 year, 6 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

does the galaxy S4 contain all the same features as the S3 e.g smart alert, pop up play and direct call, as well as its new features e.g dual shot?

asked 1 year, 6 months ago
Flipper
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Flipper,

Yes, the S4 has all these features and more!!

Thanks
answered 1 year, 6 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Do all the smart phones have to be galaxy S4s for group play to work?

asked 1 year, 6 months ago
Flipper
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Flipper,

All connections would need to be S4 devices in order for Group Play to work.

Thanks
answered 1 year, 6 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

my internet will not work

i had won a unlocked galaxy s4 in a compation got it home put a giffgaff sim card in and i get the unlimited package and i can only text and have full signal for calls but no signal for the internt yet its all full signal, can you explain why.
asked 1 year, 6 months ago
kim-marie
macclesfield
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Kim-Marie,

Can you please ensure that 'Mobile data' is enable on your S4. To do this, simply drag the Notification bar down and press the 'Mobile data' toogle whereby it will turn green.

If you are still unable to access the internet with mobile data enable then please contact your network operator who should be able to provide instructions/settings to allow internet access.

Thanks
answered 1 year, 6 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

phone wont switch on

my phone wont swtich on, goes as far as the screen where says samsung galaxy s4 and that is it, any help or tip?!
asked 1 year, 6 months ago
kim0487
essex
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Can you please contact our Galaxy Support team on 0330 7267864 (Option 1) so we can take some further information such as; serial number, IMEI as well as date and place of purchase.

Thanks
answered 1 year, 6 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Every time i go to use my camera it says firmware updating, it wont update/go

Each time i use the camera it says firmware updating. I leave my camera on to update but it keeps coming off it if i dont use it. This is everytime. If anyone could help me get rid of this please
asked 1 year, 6 months ago
Anonymous
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Anonymous,

Firstly could you back up your S4 with Samsung KIES and perform a factory data reset. This should resolve the issue.

Thanks.
answered 1 year, 6 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Does the Samsung s4 use a Micro sim

asked 1 year, 5 months ago
Cieven
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Cieven,

Yes your handset does use a Micro Sim.

Thanks.
answered 1 year, 5 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

I can't go into my gallery as it says "not enough memory, delete some items", but I can't get in to delete anything. Any ideas?

asked 1 year, 5 months ago
Anonymous
leeds
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi

Firstly I would advise to go to Settings>More>Storage and check how much space you have available on your Galaxy S4. If stoarge is low you have the option to delete unused apps to free up some memory. Another option is to connect your S4 to your PC or laptop and drag and drop the DCIM folder to your desktop, you can delete or store your photos from here.
If you require any further assistance, please contact the Samsung Galaxy Support team at 0330 7267864 where they will be more than happy to help.

Thanks.
answered 1 year, 5 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

How do I get me galaxy S4 to set my call logs to calls only and not all logs. it keeps reverting back to all logs instead of staying on all calls

asked 1 year, 5 months ago
Anonymous
Borders
on Galaxy S4 (White)
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Anonymous,

When you are looking at your logs if you tap left of the home button you get the option for view by, select all calls and this will only display your call logs, if you back out of this and go back in it will still show the call logs.

Thanks.
answered 1 year, 5 months ago
Samsung E-Support
0points
1out of 2found this answer helpful.
Question

How do I stop the screen timing out when S4 is docked and charging in my car?

When I plug my S4 into my car dock and its charging via USA I dont want the screen to time out. mo S2 worked fine like this but I cant seem to find any setting which enables this or a Car Dock mode etc.
asked 1 year, 4 months ago
Anonymous
UK
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

You can set the screen time out by pressing the following. Menu > Settings > My device > Display > Screen > Screen Timeout.

Thanks.
answered 1 year, 4 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

How can I disable the e mail alert sound on my Samsung s4 without disabling the incoming call sound

asked 1 year, 4 months ago
Anonymous
hampshire
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Charlie,

Open your email application and press menu > Settings > select your Email@email.com account > Select ringtone > silent.

Thanks.
answered 1 year, 4 months ago
Samsung E-Support
0points
1out of 2found this answer helpful.
Question

Windows was unable to install your CDC Abstract Control Model (ACM) - why?

When I plug in my Galaxy S4 it says new device software required and tries to update it and fails and comes up with the above message saying please put the cd that came with the device into your computer. I didn't get a cd so how to get over this?
asked 1 year, 4 months ago
Anonymous
on Galaxy S4 (White)
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Lesley,

You will heed to download and install Samsung KIES as this contains the driver software required to connect your phone to your PC. You can download Samsung KIES here.

http://www.samsung.com/uk/support/usefulsoftware/KIES/JSP

Thanks.
answered 1 year, 4 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

My GT-I9505 does not have the 4G/LTE option within the Network Mode menu

I have an O2 supplied GT-I9505 and have just upgraded to O2s 4G service but my phone does not have the option to switch to 4g in the menu settings and I'm not receiving a 4g connection. I have checked that I have the latest firmware installed and I'm using a new 4g sim card. O2 have confirmed that the settings at their end are correct.

Can anyone help?
User submitted photo
asked 1 year, 4 months ago
Anonymous
London
on Galaxy S4 (White)
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
HI,

I would suggest contacting o2 again because the phone reads the data for 4G from the sim then displays the options on your phone.

Thanks.
answered 1 year, 4 months ago
Samsung E-Support
-1point
1out of 3found this answer helpful.
Question

I wish to replace the glass on my samsung galaxy s4 screen, where do i go?

asked 1 year, 4 months ago
Anonymous
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

If you have broken the glass on your phone you will need to contact your local service centre to price a repair. You can locate your nearest service centre at the following link.

http://www.samsung.com/uk/support/location/supportServiceLocation.do?page=SERVICE.LOCATION

Thanks.
answered 1 year, 4 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

What are widgets and can i delete them?

I am new to android, I have noticed that there are quiet a lot of widgets under my widget tab, they have just appeared. Can I get rid of them? I am scared that they drown my battery and to be honest theres pages and pages of them.
asked 1 year, 4 months ago
Anonymous
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Widgets are tiny little icons that will feed information to your homescreen depending what they are developed for. These cannot be deleted.

Thanks.
answered 1 year, 4 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Will the GS4 GT-I19505 be updated to Android 4.2.3 or android 5.0?

asked 1 year, 4 months ago
Anonymous
on Galaxy S4 (White)
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi ,

There is no announce OS update for the S4 just yet.

Thanks
answered 1 year, 4 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Black unresponsive screen S4

My S4 has suddenly stopped working after only having it for 3 months.
It shut itself off and altho it came back on when I turned it on the screen is now black and does not respond to anything. The 2 keys either side of the home button light up and the blue led light is flashing as im still receiving texts and emails but the screen will not light up or respond to touch?

Is this a claim on my warranty needing to be made or a simple screen replacement?
asked 1 year, 3 months ago
Anonymous
Kent
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

If this phone has failed due to a manufacturers defect Samsung will stand over our 2 year warranty and repair this phone for free. If there is physical damage deemed by the engineer there will be a fee to repair this. Please call our technical support line on local rate 03307267864 to arrange repairs.

Thanks.
answered 1 year, 3 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

My battery has swollen, what should I do?

My phone also switches off randomly even when it has plenty of charge.
asked 1 year, 3 months ago
nkamy
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Nkamy,

Give us a call on 03307267864 (local rate) and we will get this replaced immediately for you.

Thanks.
answered 1 year, 3 months ago
Samsung E-Support
0points
1out of 2found this answer helpful.
Question

Win7 - Connected S4 Device shows "No Images"

I am trying to move my pics from S4 to Win7 PC.

I have connected the device, and it appears as a "portable media player".

Right-clicking and selecting "import images" gives the following message: "no images found"

Model is GT I9505

The images are definitely on the phone. Any ideas please?
asked 1 year, 2 months ago
Jones Clint
on Galaxy S4 (White)
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi

You would require our Samsung KIES software downloaded and installed on your computer to transfer files to and from the device.

Please download and install the latest version of the software from the link below.

It will come with all the necessary drivers for the computer to communicate successfully with your device, as well as providing software updates for your device when they become available.

Click the blue download button on the left on the screen and then select “Run”.

http://www.samsung.com/uk/support/u...

Once downloaded and installed make sure you have turned off Bluetooth and USB debugging on your device (Settings, Applications, Development), also make sure the device is unlocked and on the home screen.

Then connect your device to the computer via a USB data cable and launch the KIES software. After a short time KIES should then recognise and display the device.

You can view a useful video tutorial about the various features of the KIES software, including how to back up your important files and update the software on your device, by visiting the link below:

http://www.samsung.com/uk/support/u...

Thanks.
answered 1 year, 2 months ago
Samsung E-Support
-2points
1out of 4found this answer helpful.
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