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Is anyone having an issue with the Galaxy Note 4 freezing up? Especially with stock browser and keyboard running
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Do I need a new battery
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when does the s4 on O2 in the UK get software update to 5.0 lollipop?
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How do I transfer numbers from sim to phone

Customer Questions & Answers for
samsung Galaxy S4 (White)

The Samsung Galaxy S4 is your life companion. It helps you capture all the fun with camera features like Dual Shot, Drama Shot and Sound & Shot. Connect wirelessly and enjoy music, photos and games with others using Group Play, and listen to the same song on multiple devices with Share Music. Functionality like Air Gesture and Air View make it easy to preview content in an instant and scroll through contacts with a wave of your hand.
Customer Questions & Answers:
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Questions & Answers for samsung Galaxy S4 (White)

Question

Win7 - Connected S4 Device shows "No Images"

I am trying to move my pics from S4 to Win7 PC.

I have connected the device, and it appears as a "portable media player".

Right-clicking and selecting "import images" gives the following message: "no images found"

Model is GT I9505

The images are definitely on the phone. Any ideas please?
asked 1 year, 5 months ago
Jones Clint
on Galaxy S4 (White)
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi

You would require our Samsung KIES software downloaded and installed on your computer to transfer files to and from the device.

Please download and install the latest version of the software from the link below.

It will come with all the necessary drivers for the computer to communicate successfully with your device, as well as providing software updates for your device when they become available.

Click the blue download button on the left on the screen and then select “Run”.

http://www.samsung.com/uk/support/u...

Once downloaded and installed make sure you have turned off Bluetooth and USB debugging on your device (Settings, Applications, Development), also make sure the device is unlocked and on the home screen.

Then connect your device to the computer via a USB data cable and launch the KIES software. After a short time KIES should then recognise and display the device.

You can view a useful video tutorial about the various features of the KIES software, including how to back up your important files and update the software on your device, by visiting the link below:

http://www.samsung.com/uk/support/u...

Thanks.
answered 1 year, 4 months ago
Samsung E-Support
-2points
1out of 4found this answer helpful.
Question

s health

my s health on s4 has stopped working/responding/freezing, since i updated to jellybean 4.3 update!! it also made my texting and phone slower in general. i updated on 3/12/13.
asked 1 year, 3 months ago
Anonymous
london
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

We apologise for the issues that you are currently having with your device. We are investigating the reported issue. We are committed to providing customers with the best possible mobile experience, and will ensure to resume the upgrading service at the earliest possibility.

Thanks.
answered 1 year, 3 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

How can I disable the e mail alert sound on my Samsung s4 without disabling the incoming call sound

asked 1 year, 6 months ago
Anonymous
hampshire
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Charlie,

Open your email application and press menu > Settings > select your Email@email.com account > Select ringtone > silent.

Thanks.
answered 1 year, 6 months ago
Samsung E-Support
0points
1out of 2found this answer helpful.
Question

Windows was unable to install your CDC Abstract Control Model (ACM) - why?

When I plug in my Galaxy S4 it says new device software required and tries to update it and fails and comes up with the above message saying please put the cd that came with the device into your computer. I didn't get a cd so how to get over this?
asked 1 year, 6 months ago
Anonymous
on Galaxy S4 (White)
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Lesley,

You will heed to download and install Samsung KIES as this contains the driver software required to connect your phone to your PC. You can download Samsung KIES here.

http://www.samsung.com/uk/support/usefulsoftware/KIES/JSP

Thanks.
answered 1 year, 6 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

My WIFI won't connect to my home network anymore. What can I do?

My WIFI was working all day yesterday with no issues, yet today it won't even connect.
asked 1 year, 6 months ago
Anonymous
on Galaxy S4 (White)
-2points
0out of 2found this question helpful.
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1 answer
Answers
answer 1
Hi,

I would suggest resetting your router to resolve this issue.

Thanks.
answered 1 year, 6 months ago
Samsung E-Support
-9points
1out of 11found this answer helpful.
Question

What are widgets and can i delete them?

I am new to android, I have noticed that there are quiet a lot of widgets under my widget tab, they have just appeared. Can I get rid of them? I am scared that they drown my battery and to be honest theres pages and pages of them.
asked 1 year, 6 months ago
Anonymous
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Widgets are tiny little icons that will feed information to your homescreen depending what they are developed for. These cannot be deleted.

Thanks.
answered 1 year, 6 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Will the GS4 GT-I19505 be updated to Android 4.2.3 or android 5.0?

asked 1 year, 6 months ago
Anonymous
on Galaxy S4 (White)
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi ,

There is no announce OS update for the S4 just yet.

Thanks
answered 1 year, 6 months ago
Samsung E-Support
0points
1out of 2found this answer helpful.
Question

I cant add multiple phone numbers to a contact.

Have followed the answer for this, but it says press the green + sign for more options. There is no green + sign om the screen?
asked 1 year, 3 months ago
White Roger
Tamworth
on Galaxy S4 (White)
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Rodger,

It sounds like your contacts are saved to your SIM card. In order to save another number to the same contact they need to be saved to your phone memory.

The link below gives instructions on how to move your contacts from your SIM to phone memory:

http://skp.samsungcsportal.com/inte...

Thanks
answered 1 year, 3 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Battery's first charge

I've just purchased my new Galaxy S4. I inserted the battery and plugged it in to charge and straight away it says 100% charged. The sales rep told me to charge it for 24 hours before I use it for the first time. Is this really necessary? or is it ready to use?
asked 1 year, 3 months ago
Anonymous
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

As long as the battery is showing fully charged at 100% then it will be fine to use.

Thanks
answered 1 year, 2 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Faulty Battery

I only bought my Samsung Galaxy S4 in October 2013, the phone keeps restarting and the battery looks swollen. From the reviews I have read it appears to be a known fault which is caused by the battery. I have been advised I can get a free replacement battery
asked 1 year, 2 months ago
Anonymous
Ashton Under Lyne
on Galaxy S4 (White)
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi,

You can bring your phone and battery to a local service centre to be inspected by an engineer. If they confirm that it is a swollen battery issue, you will be offered a free of charge replacement battery.

Please follow the link below to find details of your nearest service centre:

http://www.samsung.com/uk/support/l...

Thanks.
answered 1 year, 2 months ago
Samsung E-Support
-1point
1out of 3found this answer helpful.
Question

Wifi wont turn on & cant update

Hi i have a samsung galaxy s4 and the wifi will not turn on!
I have factory restored my phone and it tells me i need an update but cos i cant get on wifi it wont allow it - then i have tried to update via kies but it tells my hardware isnt supported. please help
asked 1 year, 5 months ago
Anonymous
Leeds
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Lewis,

Please contact our Galaxy Support team on 0330 7267864 to allow us to take some further details.

Thanks
answered 1 year, 4 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

3x4 Keyboard dropped??

Hi...

I have just downloaded the new 4.3 software but I can't see where I can change the qwerty keyboard to use as the 3x4 keyboard. Has this option in the portrait keyboard type setting been taken away as I prefer the 3x4 keyboard? If so why? because many use this and is much easier to use. Will there be any plans to bring it back as I don't think I will be buying the next Samsung Galaxy if this feature is not on there?

Also anyone having problems connecting to kies3 with the phone with the new 4.3 software?

Thanks in advance...

Carl..
asked 1 year, 4 months ago
Anonymous
Midlands
on Galaxy S4 (White)
0points
1out of 2found this question helpful.
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1 answer
Answers
answer 1
Hi,

The 3X4 keyboard function is removed with the 4.3 update.

Thanks.
answered 1 year, 4 months ago
Samsung E-Support
-5points
1out of 7found this answer helpful.
Question

Galaxy S4 is working in my car to receive calls but I can't get my contacts to download so that I can make a call. Anyone else with this problem?

asked 1 year, 4 months ago
Anonymous
on Galaxy S4 (White)
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Thelma,

You may need to send your contacts to your hands free kit.

You can do this by; opening contacts > menu > import/export > share via > Bluetooth > selecting your hands free kit.

Thanks.
answered 1 year, 4 months ago
Samsung E-Support
-1point
1out of 3found this answer helpful.
Question

My s4 keeps freezing, how can I fix it

Sometimes while I'm writing a text or looking online it will freeze for a couple seconds. If it's happens once it will happen repeatedly. An error message flashes 'unfortunately google play store has stopped' but I'm not using playstore at the time, haven't downloaded apps since I got the phone a month ago. It's set to auto update so I don't know what version I'm on. Also, sometimes the phone gets really hot. It's taken me ten mins to write a two line text, it's very frustrating!
asked 1 year, 4 months ago
Anonymous
UK
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

Due to the nature of the troubleshooting required in order to resolve the issues which you are currently experiencing we would recommend that you contact our Technical Support Team for further assistance on 0330 7267964.

Thanks
answered 1 year, 4 months ago
Samsung E-Support
0points
1out of 2found this answer helpful.
Question

Does the octa-core version of the Galaxy S4 supports 4G in UK? And where can I buy one?

asked 1 year, 10 months ago
tcoito
on Galaxy S4 (White)
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi,

The UK S4 (GT-I9505) has a Quad core processor only. This is the only version that will be available in the UK.

Thanks
answered 1 year, 10 months ago
Samsung E-Support
-4points
1out of 6found this answer helpful.
Question

How does this compare with the Galaxy Note2

I'm due an upgrade in September, was all set on the Note2. All confused now. Have got the S2 at the moment. HELP.
asked 1 year, 10 months ago
FatBobH
West Midlands
on Galaxy S4 (White)
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi,

You can compare the specifications of both the S4 and the Note 2 by following the link provided;

http://www.samsung.com/uk/consumer/mobile-devices/smartphones/productcompare?prda=GT-I9505ZWABTU&prdb=GT-N7100RWDBTU

Thanks
answered 1 year, 10 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Can you listen to the radio

asked 1 year, 9 months ago
George
Surrey
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi George,

The UK version of the S4 does not have built in FM radio. This is due to the added frequency needed to attain the LTE 4G signal. The FM transmitter has been removed from this version of the S4.

You may be able to download 3rd party FM radio applications from the Google Play Store. However, these applications will need an internet connection to transmit.

Thanks
answered 1 year, 9 months ago
Samsung E-Support
0points
1out of 2found this answer helpful.
Question

where can i get the 64gb samsung galaxy s4 in the uk

asked 1 year, 8 months ago
Dave
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
You cant officially buy it in the UK AFAIK this may change in the future. Samsung are enabling APP2SD an the next update, as so many people are upset at the low memory they have in real terms.
answered 1 year, 8 months ago
Mikey
-1point
1out of 3found this answer helpful.
Question

does the galaxy S4 contain all the same features as the S3 e.g smart alert, pop up play and direct call, as well as its new features e.g dual shot?

asked 1 year, 8 months ago
Flipper
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Flipper,

Yes, the S4 has all these features and more!!

Thanks
answered 1 year, 8 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Do all the smart phones have to be galaxy S4s for group play to work?

asked 1 year, 8 months ago
Flipper
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Flipper,

All connections would need to be S4 devices in order for Group Play to work.

Thanks
answered 1 year, 8 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
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