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Most Recent Questions
Recent Question:
stopped charging, when plugged in keeps vibrating at 2 sec intervals
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why do contacts disappear?
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rattle noise coming from top of phone and camera quality seems to be poor
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Why is move to SD not working properly
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how do I get the S4 mini to connect to 3G etc I have moble data enabled?
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Customer Questions & Answers for
samsung Galaxy S4 (White)

The Samsung Galaxy S4 is your life companion. It helps you capture all the fun with camera features like Dual Shot, Drama Shot and Sound & Shot. Connect wirelessly and enjoy music, photos and games with others using Group Play, and listen to the same song on multiple devices with Share Music. Functionality like Air Gesture and Air View make it easy to preview content in an instant and scroll through contacts with a wave of your hand.
Customer Questions & Answers:
514 Questions
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464 Answers
Overall Rating:
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Questions & Answers for samsung Galaxy S4 (White)

Question

Why is move to SD not working properly

After moving an app to SD Card it is no longer available after the latest update. Apps already moved still work perfectly well, however if an app is updated and installed to SD it becomes greyed out and not no longer works. If the same app is installed to phone memory it works perfectly. When after this working period the app is moved to SD Card it no longer works. Therefore the problem lies with the latest update not allowing write to SD Card function.
Also writing to SD Card for items like photos or videos via the camera app, the images and videos become corrupt x and not playable or viewable.
asked 1 day ago
massey7466
Worksop
on Galaxy S4 (White)
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Question

how can I use this app without having server error issue

i have downloaded showbox app but i cant view anything on that as when ever i click it comes server error & closes
asked 2 days ago
sunny 2404
london
on Galaxy S4 (White)
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1 answer
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answer 1
Hi, please contact the app provider for more information on this third party application. Thank you
answered 1 day ago
Samsung E-Support
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Question

When i want to Move something from device to my SD card it writes MOVING FAILED also when i want to Delete somthing from my SD card it says Deleting F

HELP me!
asked 3 days ago
Gorgi
Delcevo
on Galaxy S4 (White)
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Question

Why dose my galaxy s4 keep turning off

I have done a factory reset and it still keeps doing it
asked 3 days ago
Nicola
Spalding
on Galaxy S4 (White)
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1 answer
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answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it:

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 2 days ago
Samsung E-Support
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Question

why does my phone keep losing signal and WiFi

WiFi and signal keep dropping out on my phone and its very slow when browsing net
asked 4 days ago
Steve
Southampton UK
on Galaxy S4 (White)
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answer 1
Hi.

I recommend performing a factory data reset on your Galaxy S4. You can do this by following these steps:
Settings - Back up and reset - Factory data reset - Reset device - Erase everything.

Performing a factory data reset will erase all data from your device. I advise that you back up your data on Samsung KIES. Please see the link below to find all of the information and tutorials on Samsung KIES:

http://www.samsung.com/uk/support/usefulsoftware/KIES/

If the factory data reset does not improve the performance of your Galaxy S4 then I advise taking it to your nearest service centre. Please visit the link below which will aid you in locating it:

http://www.samsung.com/uk/support/servicelocation/

I hope this helps.
answered 3 days ago
Samsung E-Support
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Question

stop annoying beep when no notification is there.

S4 makes random notification tones every few mins. Occasionly will go away but if I turn my fone off it comes back. Have deleted yahoo mail app so I know its not that. Any Suggestions?
asked 5 days ago
chuckle1690
Kilwinning
on Galaxy S4 (White)
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1 answer
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answer 1
Hi.

You can modify your Galaxy S4 to make sounds when a notification comes through. If you wish to turn this to silent then you can do so by following these steps:

Settings - My device - Sound - Default notifications - Silent.

You can also adjust other sounds and vibrations on your Galaxy S4 in this section.

On page 126 of the user manual provided in the link below, you can find more information about this:

http://downloadcenter.samsung.com/content/UM/201304/20130430133529298/GT-I9505_UM_EU_Jellybean_Eng_Rev.1.1_130426.pdf

I hope this helps.
answered 3 days ago
Samsung E-Support
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Question

Screen remains black, phone itself still works?!

Screen remains black, even though the phone itself still works? I can enter pass code and the LED light works as it used to. Anyone know if this can be repaired??
asked 1 week, 2 days ago
Imogen
London
on Galaxy S4 (White)
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1 answer
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answer 1
Hi Imogen.

Due to the nature of this issue i'd recommend taking the device to your local Samsung service centre. You can find your local centre using the locator in the link provided.

Hope this helps.

http://www.samsung.com/uk/support/servicelocation/
answered 1 week, 1 day ago
Samsung E-Support
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Question

Samsung Galaxy S4 - USB device not recognised

Ive been trying to connect my S4 to my computer using USB (Samsung USB cable and other USB Cable), but the message "USB Device is Not Recognised" keeps on appearing on the computer.
I have searched the internet and tried many different methods but nothing seemed to work :(
I have tried using samsung kies, installed the samsung drivers, turned on debug mode, etc, etc.
Please help....
asked 2 weeks, 2 days ago
klbalangue
on Galaxy S4 (White)
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1 answer
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answer 1
Hi,

Please check out this link to our repair centres, to get your S4 serviced by an engineer as there may be an issue with your USB cable http://www.samsung.com/uk/support/servicelocation// Hope this helps.
answered 2 weeks ago
Samsung E-Support
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Question

Phone is not working ?

Recently my phone keeps restarting, usually it would stop after a while but its now stuck on the Samsung page. Im not able to go past the Samsung page.
asked 2 weeks, 5 days ago
leena
London
on Galaxy S4 (White)
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1 answer
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answer 1
Hi Leena,

Due to the nature of this enquiry, please check out this link to find your nearest repair centre http://www.samsung.com/uk/support/servicelocation/. Hope this helps
answered 2 weeks ago
Samsung E-Support
0points
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Question

The vibration on my s4 isnt working. any ideas?

The vibration on my s4 stopped working. Ive checked my settings and I also done a reset and it still isnt working.
asked 3 weeks, 1 day ago
ahsima97
Cardiff
on Galaxy S4 (White)
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1 answer
Answers
answer 1
Hi,

Have you tried this,
1. From the home screen tap Apps.
2. Tap Settings.
3. Tap My device from the tab at the top.
4. Tap Sound.
5. Tap Vibrate when ringing, to enable vibrate. Hope this helps.
answered 3 weeks ago
Samsung E-Support
0points
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Question

unfortunately, com.ebay.mobile has stopped message - can not clear or get rid of message - help!

Samsung Galaxy 4
asked 3 weeks, 4 days ago
Catherine
Wiltshire
on Galaxy S4 (White)
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1 answer
Answers
answer 1
Hi Catherine.

do you have the ebay app? it may be this that is failing. If this is the case I recommend uninstalling then reinstalling the app.

If you dont have an ebay app it may be a case that the device needs a factory reset performing on it. If you do need to perform the reset, please ensure you fully backup on Samsung Kies first. I've attached a link redirecting you to a guide on how to use Samsung Kies.

http://www.samsung.com/uk/support/usefulsoftware/KIESTUTORIAL/JSP

Hope this helps
answered 3 weeks, 1 day ago
Samsung E-Support
0points
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Question

Android 4.4.3

Hi Samsung! When will be avaible update to 4.4.3 Kitkat for GT-I9505?Thank you!
asked 3 weeks, 5 days ago
Radu27
on Galaxy S4 (White)
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1 answer
Answers
answer 1
Hi.

There's currently no release date for KitKat on this device. Keep an eye on the website, Samsung Kies, and the software update option in your device for updates.

Thanks.
answered 3 weeks, 2 days ago
Samsung E-Support
0points
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Question

After the most recent update on my s4 when my phone sleeps it immediately locks the screen & I have to reenter my pin to open the phone

It locks my phone immediately despite being set to lock after 15 seconds. Why is this happening?
asked 1 month ago
superk28
Newcastle
on Galaxy S4 (White)
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1 answer
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answer 1
Hi,

I'm sorry to hear that you are having problems after the update. Have you tried doing a factory reset on the device? Please check out this link to factory reset your device http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=uk&seq=871836. I advise that you back up your device before doing a factory reset as this will erase all of your personal data. Hope this helps.
answered 4 weeks, 2 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Sim not working

A message comes up saying sim card not detected , how do I fix this?
asked 1 month ago
asal9
birmingham
on Galaxy S4 (White)
-1point
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Question

me & my friend have both got S4s yet when we compare cameras hers is 100x brighter and better then mine yet settings are the same? help

asked 1 month ago
xmhbx
on Galaxy S4 (White)
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1 answer
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answer 1
Hi,

Have you got your camera on the same mode? Here is a link to the different modes that can be used in the camera http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=uk&seq=933799. You could also check your screen brightness, as this would effect the cameras appearence. To turn your brightness up, please swipe down on the home screen. Then, turn up the brightness. Hope this helps.
answered 1 month ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

HAVE A SAMSUNG S4 AND SAMSUNG FAME CANNY SEND EMAILS FROM EITHER. IN BOX WORKS FINE

asked 1 month, 1 week ago
DIZZY DENISE
on Galaxy S4 (White)
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0 answers
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Question

No power with my S4

Please help, my mobile was on charge last night and when I woke it would not power up. I have tried to use another battery but this also failed to power up. Can you advise what I should do?
asked 1 month, 1 week ago
Gethingj
UK
on Galaxy S4 (White)
0points
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1 answer
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answer 1
Hi.

I recommend taking the device to one of our authorised service centres. You can find this by clicking the following link.

http://www.samsung.com/uk/support/servicelocation/

Hope this helps.
answered 1 month, 1 week ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

When will Samsung offer an OS where I can turn off the internal DAC or allow me to recognise an external DAC?

I have an external DAC attached via an OTG cable. However, Samsung/Android always ignores the fact that it is a DAC and keeps using the internal DAC when I play music, even when I use the USB Audio Pro app which is designed to play music via an external DAC. I would like Samsung to allow me to turn off the internal DAC preferment, or to recognise an external DAC when I attach it and allow me to choose whether to use the internal or external.
asked 1 month, 2 weeks ago
Brucew
West Yorkshire, UK
on Galaxy S4 (White)
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Question

S4 wont turn on

Hello

I have a black s4 GT-19505 the battery went dead on the phone now it wont turn back or charge.

Ive tried swapping batteries so I know its not that.

Wonder if you can help.

The phone is about 6-7 months old.
asked 1 month, 2 weeks ago
Dave
Nottingham, England
on Galaxy S4 (White)
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1 answer
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answer 1
Hi Dave,

Due to the nature of this enquiry, please contact your local Samsung repair centre to get your device looked at by one of our engineers http://www.samsung.com/uk/support/servicelocation/.

Hope this helps.
answered 1 month, 1 week ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

What are you going to do about the software issue?

My galaxy s4 is saying battery disconnected when I plug it in to charge. This is the 2nd time its had this issue in less than 6 months. What are my options to solve this issue?
asked 1 month, 2 weeks ago
Angela
Barnsley, South Yorkshire
on Galaxy S4 (White)
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1 answer
Answers
answer 1
Hi Angela,

I'm sorry to hear that you are having difficulties with your S4. Please visit your local Samsung repair centre to speak to one of our engineers http://www.samsung.com/uk/support/servicelocation/.

Hope this helps.
answered 1 month, 2 weeks ago
Samsung E-support
0points
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