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Customer Questions & Answers for
samsung Galaxy S4 (White)

The Samsung Galaxy S4 is your life companion. It helps you capture all the fun with camera features like Dual Shot, Drama Shot and Sound & Shot. Connect wirelessly and enjoy music, photos and games with others using Group Play, and listen to the same song on multiple devices with Share Music. Functionality like Air Gesture and Air View make it easy to preview content in an instant and scroll through contacts with a wave of your hand.
Customer Questions & Answers:
606 Questions
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525 Answers
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Questions & Answers for samsung Galaxy S4 (White)

Question

My Galaxy S4 has stopped sending and receiving photos....any ideas how to sort this out

asked 1 week ago
Shevry Sweetie
Londo
on Galaxy S4 (White)
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1 answer
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answer 1
Hi.

I feel it would be beneficial for you to contact the Galaxy team for a colleague to go through some questions with you.

You can contact the Galaxy team on 0330 726 7864. Other contact options can be found in the link below.

http://www.samsung.com/uk/info/contactus.html
answered 6 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

I cant receive calls

I can make out going calls and text messages but I cannot recieve any calls or text messages
asked 1 week, 2 days ago
Molly
Oxfordshire
on Galaxy S4 (White)
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Question

s4 wont charge - help

Hi my s4 wont charge and its saying usb connecter connected -
asked 1 week, 6 days ago
shazza246
Darlington UK
on Galaxy S4 (White)
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1 answer
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answer 1
Hi,

have you tried using a different charging cable to charge the phone? If this doesn't work you would need to have the device inspected by a Samsung engineer.

You can find your nearest repair centre using the locator in the link below.

Hope this helps.

http://www.samsung.com/uk/support/servicelocation/
answered 1 week, 5 days ago
Samsung E-Support
0points
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Question

Wifi and Bluetooth wont turn on buttons remain grey on galaxy s4 GT-19505

asked 2 weeks, 4 days ago
Timto
Manchester
on Galaxy S4 (White)
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1 answer
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answer 1
Hi.

I recommend performing a factory data reset on your Galaxy S4. You can do this by following these steps:
Settings - Back up and reset - Factory data reset - Reset device - Erase everything.

Performing a factory data reset will erase all data from your device. I advise that you back up your data on Samsung KIES. Please see the link below to find all of the information and tutorials on Samsung KIES:

http://www.samsung.com/uk/support/usefulsoftware/KIES/

If the factory data reset does not allow you to use the bluetooth or Wi-Fi feature, then I advise taking you to your nearest service centre. Please visit the link below which will aid you in locating it:

http://www.samsung.com/uk/support/servicelocation/

I hope this helps.
answered 2 weeks, 3 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Samsung galaxy S4 Screen blacks and phone freezes

My Samsung galaxy s4 worked very fine for last one and half years however recently after call or visit webpage screen becomes black and my mobile doesnt respond at all totally freezes until I restart the phone.
Do you even heard about this problem?
Please help!
asked 2 weeks, 4 days ago
Abdul
London
on Galaxy S4 (White)
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1 answer
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answer 1
Hi Abdul.

I would recommend taking the device to be inspected by a Samsung engineer at one of our service centres. You can find your nearest one using the locator in the link below.

Hope this helps.

http://www.samsung.com/uk/support/servicelocation/
answered 2 weeks, 3 days ago
Samsung E-Support
0points
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Question

I cant download podcasts anymore

I used to be able to download podcasts and listen to them on my way to work. Now, I cant download them and when I try, they just open automatically and start playing, not downloading at all.

Nothing has changed and Ive cleared my memory of photos, etc.

TIA, Im probably being dopey.
asked 2 weeks, 5 days ago
Niccibeen
Hertfordshire,
on Galaxy S4 (White)
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Question

Stop sending mms?

when i try to send a sms to multiple people the official message app converts my sms message(which is included in my contract) to an mms message(which i will be charged for)
I have tried playing with the settings to no avail(text message limit set at 200, imput mode changed, group messaging enabled/disabled, mms creation mode is set as restricted etc)
asked 3 weeks, 4 days ago
50pence777
london, uk
on Galaxy S4 (White)
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Question

Updating the s/ware on my S4 caused loss of mobile data functionality - network msg does not reset and manual setting of APN crashes.

I am with vodafone uk and they say they are waiting for a fix from Samsung.
Can you comment on when that will be, or if, indeed, it is actually with Samsung currently?
Upgrade was to vsn 4.4.2
asked 3 weeks, 6 days ago
Angus_McD
London Uk
on Galaxy S4 (White)
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Question

i have an s4 its not getting an apn a nd im unable to send n receive picture messages

asked 4 weeks ago
barry
on Galaxy S4 (White)
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Question

How come encrypted MicroSD files can still be recovered via a PC program?

I encrypted my MicroSD card on my Galaxy S4 (Android 4.4.2) and then ran CardRecovery on it. To my surprise, I could recover every single file on the MicroSD card despite it being encrypted.

How come files can still be easily accessed despite encryption?

Thanks!
asked 4 weeks ago
Cmomo
Liverpool
on Galaxy S4 (White)
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Question

how do i retrieve deleted photos and video

asked 4 weeks, 2 days ago
jamie
scotland
on Galaxy S4 (White)
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1 answer
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answer 1
Hi.

If the photos and videos weren’t previously backed up, there is no way to retrieve them.

Thanks.
answered 4 weeks, 2 days ago
Samsung E-Support
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Question

something has happened to the headphone jack since the new firmware update, how can I fix this?

ever since the new firmware update my headphones jack hasnt been the same, when i plug my headphones in the volume of the music isnt as loud as it use to be, i have tried many headphones and i keep getting the same response, i am very disappointed, please help!?
asked 1 month ago
zak123445
uk
on Galaxy S4 (White)
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Question

How can i add an address to my contacts

asked 1 month, 1 week ago
Anne
on Galaxy S4 (White)
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Question

my phone isnt charging. what do i do?

i tried to turn it on and off but it is still not charging.
As far i know the charger and battery is working properly.
asked 1 month, 1 week ago
srain22
london
on Galaxy S4 (White)
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1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest service centre. Please visit the link below which will aid you in locating it. An engineer will perform a full examination on your device.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 1 month, 1 week ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Problems to connect phone to PC with windows 8.1

Hello.
I cant my galaxy s4 to my computer. i have windows 8.1 installed and its not recognize my mobile phone via USB . I downloaded KIes but it still cant finde my phone.
What can i do?
asked 1 month, 1 week ago
Harris
UK
on Galaxy S4 (White)
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Question

my s4 galaxy starts ip but then cuts out back to the start up screen. it is as if the doftware wont kick in. any help please

asked 1 month, 1 week ago
tanya
buxton
on Galaxy S4 (White)
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Question

no mobile data

Galaxy S4 does not work on mobile data, Phone is OK, wifi is OK, SIM has been replaced,
asked 1 month, 1 week ago
stockcar
london
on Galaxy S4 (White)
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Question

On the Samsung galaxy s4 are we supposed to take that plastic film off the back of the camera?

asked 1 month, 2 weeks ago
Captain Jack
London
on Galaxy S4 (White)
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1 answer
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answer 1
Hi, Yes you can remove the plastic film that is on the back of the camera. Hope this helps.
answered 1 month, 2 weeks ago
Samsung E-Support
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Question

Does the Samsung Galaxy S4 GT- 19500 - 16GB come with a Sim card and can you use pay as you go (top up) with this phone?

asked 1 month, 2 weeks ago
Karen
London
on Galaxy S4 (White)
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1 answer
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answer 1
Hi.

I can confirm that the Galaxy S4 White does not come with a SIM card. However, the device is SIM free meaning you can use this as a Pay As You Go phone.

I hope this helps.
answered 1 month, 2 weeks ago
Samsung E-Support
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Question

how to factory reset S4 ?

how do you reset your s4 to factory settings ?
asked 1 month, 2 weeks ago
youdsa
helensburgh
on Galaxy S4 (White)
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