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Customer Questions & Answers for
samsung Galaxy S4 (White)

The Samsung Galaxy S4 is your life companion. It helps you capture all the fun with camera features like Dual Shot, Drama Shot and Sound & Shot. Connect wirelessly and enjoy music, photos and games with others using Group Play, and listen to the same song on multiple devices with Share Music. Functionality like Air Gesture and Air View make it easy to preview content in an instant and scroll through contacts with a wave of your hand.
Customer Questions & Answers:
617 Questions
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527 Answers
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Questions & Answers for samsung Galaxy S4 (White)

Question

Why charging paused battery temperature to low

Mobile phone is galaxy s4 i9505
asked 4 days ago
Janbaz
Rochdale
on Galaxy S4 (White)
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Question

MTP error Windows 7

Galaxy S4 smartphone.

Why is the MTP error still happening after so many months. I have to spend hours trying to reinstall things every time Windows does an update.
Please what is the permanent fixed for this problem?
asked 4 days ago
Gerry_4
Scotland
on Galaxy S4 (White)
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Question

I have gone on to auto backup my photos. how do i know they are all on there so i can format my sd card?

My sd card is corrupted so i need to format it but dont want to lose all the good photos (about 1,600 of them)
asked 5 days ago
jadeeyp
suffolk
on Galaxy S4 (White)
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Question

Why can I not now use Kies to arrange my Contacts?

I have a S4 GT-19195 white. I could in the past use Kies to arrange my Contacts, but now I cannot see my Contacts no matter what I try on my Windows 8.2 PC
asked 1 week, 3 days ago
Derek
Cambridge UK
on Galaxy S4 (White)
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Question

s4 wont reconize when an hdmi cabke is inserted

asked 1 week, 5 days ago
scott2173
leicester
on Galaxy S4 (White)
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Question

s4 language input options

Hi

I just smashed my old s4 and bought the exact same model however wen I went through the language input list for the keyboard there are a wgreaterway less languages missing ..eespecially the one I need.. whats going on ? Is there going to be a problem whrn I put in my sim for an international country ?

Thanks in advance
asked 2 weeks, 1 day ago
buzybee
uk
on Galaxy S4 (White)
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Question

Why are my photos I take on my Galaxy s4 corrupt?

Everytime I take a photo on my photo and go to look at it I cant as it says it corrupt
asked 2 weeks, 2 days ago
Jadeeyp
on Galaxy S4 (White)
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1 answer
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answer 1
Hi Jadeeyp, It sounds like your SD card may have corrupted. Have you backed up all your pictures as the SD card will need reformatting? You will need to go to Settings> Storage> Format SD card. Hope this helps.
answered 2 weeks, 1 day ago
Samsung E-Support
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Question

how do i upgrade from 19500 to 19505

how do i upgrade from 19500 to 19505
asked 3 weeks, 2 days ago
s1958evn
Stroud
on Galaxy S4 (White)
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Question

My Galaxy S4 has stopped sending and receiving photos....any ideas how to sort this out

asked 1 month ago
Shevry Sweetie
Londo
on Galaxy S4 (White)
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1 answer
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answer 1
Hi.

I feel it would be beneficial for you to contact the Galaxy team for a colleague to go through some questions with you.

You can contact the Galaxy team on 0330 726 7864. Other contact options can be found in the link below.

http://www.samsung.com/uk/info/contactus.html
answered 1 month ago
Samsung E-Support
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Question

I cant receive calls

I can make out going calls and text messages but I cannot recieve any calls or text messages
asked 1 month ago
Molly
Oxfordshire
on Galaxy S4 (White)
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Question

s4 wont charge - help

Hi my s4 wont charge and its saying usb connecter connected -
asked 1 month, 1 week ago
shazza246
Darlington UK
on Galaxy S4 (White)
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1 answer
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answer 1
Hi,

have you tried using a different charging cable to charge the phone? If this doesn't work you would need to have the device inspected by a Samsung engineer.

You can find your nearest repair centre using the locator in the link below.

Hope this helps.

http://www.samsung.com/uk/support/servicelocation/
answered 1 month ago
Samsung E-Support
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Question

Wifi and Bluetooth wont turn on buttons remain grey on galaxy s4 GT-19505

asked 1 month, 1 week ago
Timto
Manchester
on Galaxy S4 (White)
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1 answer
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answer 1
Hi.

I recommend performing a factory data reset on your Galaxy S4. You can do this by following these steps:
Settings - Back up and reset - Factory data reset - Reset device - Erase everything.

Performing a factory data reset will erase all data from your device. I advise that you back up your data on Samsung KIES. Please see the link below to find all of the information and tutorials on Samsung KIES:

http://www.samsung.com/uk/support/usefulsoftware/KIES/

If the factory data reset does not allow you to use the bluetooth or Wi-Fi feature, then I advise taking you to your nearest service centre. Please visit the link below which will aid you in locating it:

http://www.samsung.com/uk/support/servicelocation/

I hope this helps.
answered 1 month, 1 week ago
Samsung E-Support
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Question

Samsung galaxy S4 Screen blacks and phone freezes

My Samsung galaxy s4 worked very fine for last one and half years however recently after call or visit webpage screen becomes black and my mobile doesnt respond at all totally freezes until I restart the phone.
Do you even heard about this problem?
Please help!
asked 1 month, 1 week ago
Abdul
London
on Galaxy S4 (White)
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1 answer
Answers
answer 1
Hi Abdul.

I would recommend taking the device to be inspected by a Samsung engineer at one of our service centres. You can find your nearest one using the locator in the link below.

Hope this helps.

http://www.samsung.com/uk/support/servicelocation/
answered 1 month, 1 week ago
Samsung E-Support
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Question

I cant download podcasts anymore

I used to be able to download podcasts and listen to them on my way to work. Now, I cant download them and when I try, they just open automatically and start playing, not downloading at all.

Nothing has changed and Ive cleared my memory of photos, etc.

TIA, Im probably being dopey.
asked 1 month, 1 week ago
Niccibeen
Hertfordshire,
on Galaxy S4 (White)
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Question

Stop sending mms?

when i try to send a sms to multiple people the official message app converts my sms message(which is included in my contract) to an mms message(which i will be charged for)
I have tried playing with the settings to no avail(text message limit set at 200, imput mode changed, group messaging enabled/disabled, mms creation mode is set as restricted etc)
asked 1 month, 2 weeks ago
50pence777
london, uk
on Galaxy S4 (White)
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Question

Updating the s/ware on my S4 caused loss of mobile data functionality - network msg does not reset and manual setting of APN crashes.

I am with vodafone uk and they say they are waiting for a fix from Samsung.
Can you comment on when that will be, or if, indeed, it is actually with Samsung currently?
Upgrade was to vsn 4.4.2
asked 1 month, 3 weeks ago
Angus_McD
London Uk
on Galaxy S4 (White)
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Question

i have an s4 its not getting an apn a nd im unable to send n receive picture messages

asked 1 month, 3 weeks ago
barry
on Galaxy S4 (White)
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Question

How come encrypted MicroSD files can still be recovered via a PC program?

I encrypted my MicroSD card on my Galaxy S4 (Android 4.4.2) and then ran CardRecovery on it. To my surprise, I could recover every single file on the MicroSD card despite it being encrypted.

How come files can still be easily accessed despite encryption?

Thanks!
asked 1 month, 3 weeks ago
Cmomo
Liverpool
on Galaxy S4 (White)
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Question

how do i retrieve deleted photos and video

asked 1 month, 3 weeks ago
jamie
scotland
on Galaxy S4 (White)
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1 answer
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answer 1
Hi.

If the photos and videos weren’t previously backed up, there is no way to retrieve them.

Thanks.
answered 1 month, 3 weeks ago
Samsung E-Support
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Question

something has happened to the headphone jack since the new firmware update, how can I fix this?

ever since the new firmware update my headphones jack hasnt been the same, when i plug my headphones in the volume of the music isnt as loud as it use to be, i have tried many headphones and i keep getting the same response, i am very disappointed, please help!?
asked 1 month, 4 weeks ago
zak123445
uk
on Galaxy S4 (White)
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