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Most Recent Questions
Recent Question:
My Galaxy Note 3 N9005 reboots and crashes randomly, ive tried the factory reset, it hasnt worked . Could you give me some advice on how to fix this.
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how to switch on new samsung alfa?
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How do I stop my phone periodically downloading very old emails time and time again, even after I have deleted them?
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Does the Alpha have the same waterproof feature as the Galaxy S5 ?
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How do I close apps on the phone? and how do I know they are still open?
Questions with Most Recent Answers
Question:
How do I stop my phone periodically downloading very old emails time and time again, even after I have deleted them?
Question:
My Galaxy Note 3 N9005 reboots and crashes randomly, ive tried the factory reset, it hasnt worked . Could you give me some advice on how to fix this.
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how to switch on new samsung alfa?
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Why do i keep getting messages saying that my internal phone memory and messages memory is full?
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Is the Samsung TecTile accessory compatible with Galaxy Alpha

Customer Questions & Answers for
samsung Galaxy S4 (White)

The Samsung Galaxy S4 is your life companion. It helps you capture all the fun with camera features like Dual Shot, Drama Shot and Sound & Shot. Connect wirelessly and enjoy music, photos and games with others using Group Play, and listen to the same song on multiple devices with Share Music. Functionality like Air Gesture and Air View make it easy to preview content in an instant and scroll through contacts with a wave of your hand.
Customer Questions & Answers:
554 Questions
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501 Answers
Overall Rating:
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Questions & Answers for samsung Galaxy S4 (White)

Question

Wifi and Blue tooth not turning on.

My wifi and Bluetooth wont switch on. Worked fine yesterday, woke up this morning and when I touch to switch have them on, they go a dim green then grey again. Tried a factory reset, wiping cache partition in recovery mode. Still not working. Please help!
asked 4 days ago
Chanice01
Scotland
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 4 days ago
Kirsty Grayson
0points
0out of 0found this answer helpful.
Question

How do I stop a chrome or internet alert from popping up?

I keep getting a alert pop up asking me to choose between chrome and internet. No matter what I press it still pops up, how can I get it to stop?
asked 6 days ago
FredaFiles
Swindon wiltshire
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi There.

On most system pop-ups there should be an option to click 'do not show me this again' or words to that effect.

Hope this helps.
answered 3 days ago
Lee Shorney
0points
0out of 0found this answer helpful.
Question

How can i recover a deleted photo folder, i have tried recovery software but the phones security keeps blocking it?

asked 1 week, 3 days ago
reevie123
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

If the photo folder was deleted prior to the device being backed up, I’m afraid there is no way to recover them. Third party recovery software is blocked by the device for the safety and privacy of the user.

Thanks.
answered 1 week, 3 days ago
Kirsty Grayson
+1point
1out of 1found this answer helpful.
Question

fs4 feezing since the new update

Can take up to a minute just for the phone to light up to look at the homescreen.
asked 2 weeks, 1 day ago
aspey313
wigan
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

I recommend performing a factory data reset on your Galaxy S4. You can do this by following these steps:
Settings - Back up and reset - Factory data reset - Reset device - Erase everything.

Performing a factory data reset will erase all data from your device. I advise that you back up your data on Samsung KIES. Please see the link below to find all of the information and tutorials on Samsung KIES:

http://www.samsung.com/uk/support/usefulsoftware/KIES/

If the factory data reset does not improve the performance of your device then I advise taking your Galaxy S4 to your nearest service centre. Please visit the link below which will aid you in locating it:

http://www.samsung.com/uk/support/servicelocation/

I hope this helps.
answered 2 weeks, 1 day ago
Kirsty Grayson
0points
0out of 0found this answer helpful.
Question

help

i am trying to log on to a site i have been loging onto since i got my phone but its now saying this site isnt trusted how can i get past this and log on
asked 2 weeks, 6 days ago
shazie06
uk
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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0 answers
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This question currently has no approved answers.
Question

When I lock my galaxy s4 and when I lock it, the back light turns off as usual, then it seems to go to the unlock screen seemingly at randem interval

asked 4 weeks, 1 day ago
Connor
Hastings
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

I recommend performing a factory data reset on your Galaxy S4. You can do this by following these steps:
Settings - Back up and reset - Factory data reset - Reset device - Erase everything.

Performing a factory data reset will erase all data from your device. I advise that you back up your data on Samsung KIES. Please see the link below to find all of the information and tutorials on Samsung KIES:

http://www.samsung.com/uk/support/usefulsoftware/KIES/

I hope this helps.
answered 3 weeks, 6 days ago
Kirsty Grayson
0points
0out of 0found this answer helpful.
Question

i have a galaxy s4 smart phone and my earphones have suddenly stopped working on the phone.the earphones wrk with other devives but just not with my p

asked 1 month ago
goose325
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Have you checked the headphone jack on your S5 to see if there is any damage? If so, I advise that you contact the nearest repair centre to speak to get your device repaired one of our authorised engineers http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 4 weeks, 1 day ago
Jessica Thomas
0points
0out of 0found this answer helpful.
Question

my browser crash during download

My browser(internet explorer n chrome) crashes when i try to download some file.
I get a msg "unfortunately, the internet explorer stopped"
asked 1 month ago
ahsanazizsulehri
Pakistan
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

I recommend performing a factory data reset on your Galaxy S4. You can do this by following these steps:
Settings - Back up and reset - Factory data reset - Reset device - Erase everything.

Performing a factory data reset will erase all data from your device. I advise that you back up your data on Samsung KIES. Please see the link below to find all of the information and tutorials on Samsung KIES:

http://www.samsung.com/uk/support/usefulsoftware/KIES/

I hope this helps.
answered 4 weeks ago
Kirsty Grayson
0points
0out of 0found this answer helpful.
Question

Why my Mobile Data automatically turn on ?

asked 1 month ago
hamzabutt1997
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi

Please ensure Auto network switch is turned off on the device. To check this, please go to Settings > Wi-Fi- > Press the menu soft key > Advanced settings > Auto network switch.

When this is enabled your mobile data will automatically be switched on if the Wi-Fi connection is not strong enough.

If you have checked this and the issue is still occurring, I recommend contacting your nearest service centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 1 month ago
Samsung Support
0points
0out of 0found this answer helpful.
Question

My Galaxy S4 not charging from its charger, just from PC USB port

A few days ago my Galaxy S4 started to reject the charging from its charger. I tested multiple chargers with same result. But the phone can charging from my laptops USB port flawless. This happened with exactly same USB cable too.
Its a creepy phenomenon.

If it is switched off on the start of charging attempt, the device does nothing but vibrating once in every second endlessly. When switched on, it simply does nothing on connecting the charger.
Please give me some advice to solve this issue.
asked 1 month ago
Austin
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 1 month ago
Samsung Support
0points
0out of 0found this answer helpful.
Question

S4 shutting down and now not charging

My phone (Galaxy S4 GI9505) is not charging. I recently changed the battery as the old one had swollen. I had the enw battery for a few weeks and in the last few days the phone started to shut down for no reason. Now the phone will not charge, when I plug in the charger, the phone will vibrate every few seconds - it seems like the phone recognised the charger, then loses the connection and then recohnisies it again.
asked 1 month, 1 week ago
Nigel
London
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 1 month, 1 week ago
Samsung Support
0points
0out of 0found this answer helpful.
Question

Samsung Security Update Policy Failed

Hello, I have a Samsung Galaxy S4 Mini. Since months I am desperately trying to download the security update policy. However, every time I get the notice "Unable to update the security policy. Make sure Wi-Fi is turned on and connected to network, then try again." My connection is stable and cannot be the problem. It is very annoying. Any help to fix this problem is very much appreciated!
asked 1 month, 1 week ago
belachenko123
Glasgow
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

I'm sorry to hear that you are having issues with this. Have you tried a factory reset? Go to; Settings → Accounts → Backup and reset → Factory data reset → Reset device →Erase everything. Please ensure to back up your important files before performing this. Hope this helps.
answered 1 month, 1 week ago
Jessica Thomas
0points
0out of 0found this answer helpful.
Question

when i put a sim card in it doesnt work

when i put a sim card into my phone it says that is not registered
asked 1 month, 2 weeks ago
RohatS
London UK
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi, Have you tried the sim card in a different phone? You could also try a new sim card in the S4. If this still does not work, please check out this link to find your nearest service centre http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 1 month, 1 week ago
Samsung Support
0points
0out of 0found this answer helpful.
Question

URGENT/ PLEASE HELP: how to get files like photos from phone device without entering password.

hi i broke my screen yesterday and need to send it off for repair but ive realized my drop box hasnt been activated!!! usually when i connect by usb i can open and see my files but i cant do that unless i unlock my screen, thats my problem, is there any way that i can get into my phone to get the phone memory stuff? i just dont ant to risk losing all photos of my new born baby and the trip we just went on recently becuase my phone comes on, vibrates to calls and messages but the screen doesnt function at all. Pressure is on aswell because i need to get in touch with the insurance company asap unless they will void my claim. Please help!
asked 1 month, 2 weeks ago
dwb92
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Im afraid you would have to insert your password on your device to be able to back up your data to Samsung Kies. This is a safety measure put in to place to protect the user's privacy.

Thanks.
answered 1 month, 1 week ago
Samsung Support
0points
0out of 0found this answer helpful.
Question

Broken screen!

I have broken my screen and need photos off my phone but connecting by usb to a pc will not work as I have a pass code on my phone. I set my google drive to sync over wifi only and I had this turned off on holiday so it did not sync. Is there a way of now gettig my phone to sync over 3g or can I some how turn my wifi on even though the screen is broken?
asked 1 month, 3 weeks ago
lynseyk89
Glasgow
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi, Due to the nature of this issue. Please check out this link to find your nearest service centre http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 1 month, 1 week ago
Samsung Support
0points
0out of 0found this answer helpful.
Question

Can I get a log of bluetooth connections made on my phone on specific dates.

I have a Galaxy S4 which links automatically to bluetooth on my phone.
asked 1 week ago
J Coker
London- Essex
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

I'm afraid that there isn't a way of getting a log of bluetooth connections you have made, however there may be a 3rd party app available that allows this.

I hope this helps.
answered 6 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

notification panel has disappeared after update

asked 1 month, 3 weeks ago
mark
gravesend
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi.

I recommend performing a factory data reset on your Galaxy S4. You can do this by following these steps:
Settings - Back up and reset - Factory data reset - Reset device - Erase everything.

Performing a factory data reset will erase all data from your device. I advise that you back up your data on Samsung KIES. Please see the link below to find all of the information and tutorials on Samsung KIES:

http://www.samsung.com/uk/support/usefulsoftware/KIES/

I hope this helps.
answered 1 month, 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Sending Emoji Smileys

Hi there,

Whenever I send an emoji smiley from my Samsung Galaxy S4 it converts the message into a multi media message and then my service provider charges me. I have friends with other phones where it doesnt convert the message and they can send it for free as a standard SMS.

I was just wondering if there was a way to still send the Emoji icons that are built into Android 4.4 as standard SMS messages so I dont get charged for them?

Thanks
asked 1 month, 3 weeks ago
Sammyboy
UK
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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0 answers
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This question currently has no approved answers.
Question

After the update of the system my camera stopped working. What should I do?

asked 1 month, 3 weeks ago
rubialelis
london
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 1 month, 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

what should I do if my s4 is telling me to insert my sim even though I already have?

asked 1 month, 4 weeks ago
mikeyevans95
Leigh
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it:

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 1 month, 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
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