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Customer Questions & Answers for
samsung Galaxy S4 (White)

The Samsung Galaxy S4 is your life companion. It helps you capture all the fun with camera features like Dual Shot, Drama Shot and Sound & Shot. Connect wirelessly and enjoy music, photos and games with others using Group Play, and listen to the same song on multiple devices with Share Music. Functionality like Air Gesture and Air View make it easy to preview content in an instant and scroll through contacts with a wave of your hand.
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Questions & Answers for samsung Galaxy S4 (White)

Question

Why my Mobile Data automatically turn on ?

asked 2 days ago
hamzabutt1997
on Galaxy S4 (White)
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0 answers
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Question

My Galaxy S4 not charging from its charger, just from PC USB port

A few days ago my Galaxy S4 started to reject the charging from its charger. I tested multiple chargers with same result. But the phone can charging from my laptops USB port flawless. This happened with exactly same USB cable too.
Its a creepy phenomenon.

If it is switched off on the start of charging attempt, the device does nothing but vibrating once in every second endlessly. When switched on, it simply does nothing on connecting the charger.
Please give me some advice to solve this issue.
asked 3 days ago
Austin
on Galaxy S4 (White)
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1 answer
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answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 2 days ago
Samsung Support
0points
0out of 0found this answer helpful.
Question

S4 shutting down and now not charging

My phone (Galaxy S4 GI9505) is not charging. I recently changed the battery as the old one had swollen. I had the enw battery for a few weeks and in the last few days the phone started to shut down for no reason. Now the phone will not charge, when I plug in the charger, the phone will vibrate every few seconds - it seems like the phone recognised the charger, then loses the connection and then recohnisies it again.
asked 6 days ago
Nigel
London
on Galaxy S4 (White)
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1 answer
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answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 5 days ago
Samsung Support
0points
0out of 0found this answer helpful.
Question

Samsung Security Update Policy Failed

Hello, I have a Samsung Galaxy S4 Mini. Since months I am desperately trying to download the security update policy. However, every time I get the notice "Unable to update the security policy. Make sure Wi-Fi is turned on and connected to network, then try again." My connection is stable and cannot be the problem. It is very annoying. Any help to fix this problem is very much appreciated!
asked 1 week, 2 days ago
belachenko123
Glasgow
on Galaxy S4 (White)
0points
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1 answer
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answer 1
Hi,

I'm sorry to hear that you are having issues with this. Have you tried a factory reset? Go to; Settings → Accounts → Backup and reset → Factory data reset → Reset device →Erase everything. Please ensure to back up your important files before performing this. Hope this helps.
answered 6 days ago
Jessica Thomas
0points
0out of 0found this answer helpful.
Question

when i put a sim card in it doesnt work

when i put a sim card into my phone it says that is not registered
asked 2 weeks ago
RohatS
London UK
on Galaxy S4 (White)
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1 answer
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answer 1
Hi, Have you tried the sim card in a different phone? You could also try a new sim card in the S4. If this still does not work, please check out this link to find your nearest service centre http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 1 week, 2 days ago
Samsung Support
0points
0out of 0found this answer helpful.
Question

URGENT/ PLEASE HELP: how to get files like photos from phone device without entering password.

hi i broke my screen yesterday and need to send it off for repair but ive realized my drop box hasnt been activated!!! usually when i connect by usb i can open and see my files but i cant do that unless i unlock my screen, thats my problem, is there any way that i can get into my phone to get the phone memory stuff? i just dont ant to risk losing all photos of my new born baby and the trip we just went on recently becuase my phone comes on, vibrates to calls and messages but the screen doesnt function at all. Pressure is on aswell because i need to get in touch with the insurance company asap unless they will void my claim. Please help!
asked 2 weeks, 4 days ago
dwb92
on Galaxy S4 (White)
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1 answer
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answer 1
Hi.

Im afraid you would have to insert your password on your device to be able to back up your data to Samsung Kies. This is a safety measure put in to place to protect the user's privacy.

Thanks.
answered 6 days ago
Samsung Support
0points
0out of 0found this answer helpful.
Question

Broken screen!

I have broken my screen and need photos off my phone but connecting by usb to a pc will not work as I have a pass code on my phone. I set my google drive to sync over wifi only and I had this turned off on holiday so it did not sync. Is there a way of now gettig my phone to sync over 3g or can I some how turn my wifi on even though the screen is broken?
asked 2 weeks, 4 days ago
lynseyk89
Glasgow
on Galaxy S4 (White)
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1 answer
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answer 1
Hi, Due to the nature of this issue. Please check out this link to find your nearest service centre http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 1 week, 4 days ago
Samsung Support
0points
0out of 0found this answer helpful.
Question

notification panel has disappeared after update

asked 3 weeks ago
mark
gravesend
on Galaxy S4 (White)
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1 answer
Answers
answer 1
Hi.

I recommend performing a factory data reset on your Galaxy S4. You can do this by following these steps:
Settings - Back up and reset - Factory data reset - Reset device - Erase everything.

Performing a factory data reset will erase all data from your device. I advise that you back up your data on Samsung KIES. Please see the link below to find all of the information and tutorials on Samsung KIES:

http://www.samsung.com/uk/support/usefulsoftware/KIES/

I hope this helps.
answered 2 weeks, 6 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Sending Emoji Smileys

Hi there,

Whenever I send an emoji smiley from my Samsung Galaxy S4 it converts the message into a multi media message and then my service provider charges me. I have friends with other phones where it doesnt convert the message and they can send it for free as a standard SMS.

I was just wondering if there was a way to still send the Emoji icons that are built into Android 4.4 as standard SMS messages so I dont get charged for them?

Thanks
asked 3 weeks, 2 days ago
Sammyboy
UK
on Galaxy S4 (White)
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0 answers
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Question

After the update of the system my camera stopped working. What should I do?

asked 3 weeks, 3 days ago
rubialelis
london
on Galaxy S4 (White)
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1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 2 weeks, 6 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

what should I do if my s4 is telling me to insert my sim even though I already have?

asked 3 weeks, 5 days ago
mikeyevans95
Leigh
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it:

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 3 weeks, 4 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Sound problem - I can call a number but they cannot hear me and I cannot hear them.

sound icon is on, it is not on flight mode, and volume is on maximum.I can listen to TV on the phone with picture and sound. I dont use head phone. It was working till today morning.
asked 1 month ago
K Philip
Blackburn, Lancashire
on Galaxy S4 (White)
0points
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1 answer
Answers
answer 1
Hi.

I'd recommend taking the device to your local Samsung service centre. You can find this using the locator in the link provided, simply input your postcode and the locator will find your nearest repairer.

Thanks.

http://www.samsung.com/uk/support/servicelocation/
answered 1 month ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how and where do I update my software

My apps are not working properly. My phone freezes. Getting very frustrated
asked 1 month ago
lynda
Colchester Essex UK
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Please see page 48 onwards of the user manual provided in the link below:

http://downloadcenter.samsung.com/content/UM/201304/20130430133529298/GT-I9505_UM_EU_Jellybean_Eng_Rev.1.1_130426.pdf

I hope this helps.
answered 1 month ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

why is my galaxy4s still downloading since yesterday

asked 1 month, 1 week ago
pullencliff
worcester
on Galaxy S4 (White)
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1 answer
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answer 1
Hi,

Have you tried rebooting the device? To do this, remove the battery from the back of the device for 20 seconds and then replace the battery. Hope this helps.
answered 1 month ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

my galaxy s4 keeps coming up thats theres no sim card and the phone needs to restart ive tried a replacement sim is there a loose connection?

asked 1 month, 2 weeks ago
charley
worcester
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it:

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 1 month, 2 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Galaxy S4 keeps shutting down despite having charge. Will not restart without being connected to charger. Is this sign that battery is about to go?

asked 1 month, 2 weeks ago
Jude B.
Reading, UK
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Jude.

I'd recommend taking the device to your local Samsung service centre. You can find your local repairer by clicking the link provided and entering your postcode.

Hope this helps.

http://www.samsung.com/uk/support/servicelocation/
answered 1 month, 2 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

My samsung s4 keeps out-syncing its emails and wont sync back or update. Please can you let me know why this keeps happening and how to fix it?

My samsung s4 keeps out-syncing its emails and wont sync back or update. Please can you let me know why this keeps happening and how to fix it?
asked 1 month, 2 weeks ago
hajera
london
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi, Is your software up to date? You can check this by; Pressing Apps> Settings> More> About device. If your software is up to date, you could reset your phone by checking out this link http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=uk&seq=871836. Hope this helps.
answered 1 month, 2 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do I stop text messages being sent as a multimedia message on my Galaxy S4?

How do I stop text messages being sent as a multimedia message on my Galaxy S4?
asked 1 month, 2 weeks ago
Dawn
on Galaxy S4 (White)
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1 answer
Answers
answer 1
Hi Dawn, I'm afraid there is no option to stop this. However, you can enable a notification that prompts you of when a text message changes into a multimedia message. Go to Messaging > press Menu > Settings > MMS Alert. Hope this helps.
answered 1 month, 1 week ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

HOW TO CHECK THE BALANCE

asked 1 month, 2 weeks ago
JONASK
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Please contact your network provider on information regarding your balance.

Thanks.
answered 1 month, 2 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Lcd

My LCD is gone phone is completely blacked out. What can I do to get it repaired.
asked 1 month, 3 weeks ago
Khaleda
Bethnal green
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi, Please check out this link to find your nearest repair centre http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 1 month ago
Samsung E-Support
0points
0out of 0found this answer helpful.
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