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Most Recent Questions
Recent Question:
Wifi connection problems with S5
Recent Question:
My phone wont allow me to download an app. Says there is no room on the device even tho Ive uninstalled other apps to make room
Recent Question:
My phone wont allow me to download an app. Says there is no room on the device even tho Ive uninstalled other apps to make room
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how do i delete texts and calls in one easy go
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How do you transfer contacts from sim to memory?
Questions with Most Recent Answers
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Wifi connection problems with S5
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My phone wont allow me to download an app. Says there is no room on the device even tho Ive uninstalled other apps to make room
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My phone wont allow me to download an app. Says there is no room on the device even tho Ive uninstalled other apps to make room
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When creating a NEW Contact the details do not appear in the Contact list.Where do they go and how can I control the destination
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how do i activate my new upgrade phone, the Samsung Galaxy S5 ?

Customer Questions & Answers for
samsung Galaxy S4 (White)

The Samsung Galaxy S4 is your life companion. It helps you capture all the fun with camera features like Dual Shot, Drama Shot and Sound & Shot. Connect wirelessly and enjoy music, photos and games with others using Group Play, and listen to the same song on multiple devices with Share Music. Functionality like Air Gesture and Air View make it easy to preview content in an instant and scroll through contacts with a wave of your hand.
Customer Questions & Answers:
574 Questions
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512 Answers
Overall Rating:
4.243 out of 5
4.2
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5

Questions & Answers for samsung Galaxy S4 (White)

Question

Why does my S4 keep overheating and what will Samsung do about it?

asked 3 days ago
rhysbrown00
Sheffield
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi,

Thank you for contacting us. Please check out this link to find your nearest Samsung service location so that our trained engineers can inspect your S4; http://www.samsung.com/uk/support/servicelocation/.

Hope this helps
answered 2 days ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

Weird Noise when making/receiving calls

Ive had my phone for less than a year and during this time on many occasions when i make calls or receive calls the phone starts making this weird noise and makes the person on the other side inaudible so i need to end the call. When i call again the problem is gone, but this is very inconvenient when i am in the middle of an important call and cannot be called back.
asked 4 days ago
Bb01
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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0 answers
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This question currently has no approved answers.
Question

How do I download devices for my S4 GT 19505. PC cannot locate on web and I cannot bluetooth connect to my PC.Thanks

asked 5 days ago
Blue
UK
on Galaxy S4 (White)
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0out of 0found this question helpful.
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0 answers
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Question

S4 Gt i9505 not getting updated to kitkat

I dont know if this is a common problem... But i am not receiving the ota kitkat update for my s4 i9505.. The update was out long ago... Please help..
asked 5 days ago
Rohitamanadatta
India
on Galaxy S4 (White)
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Question

Why does my bluetooth not detect any devices

My brand new S4 will not detect any bluetooth devices. My previous phone (Note 2) detected all devices that Ive attempted to pair the S4 with, and are all compatiable. Is it a hardware fault? Phone is only 12 days old.
asked 6 days ago
dave
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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0 answers
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Question

Samsung Galaxy S4 - no sound

my samsung galaxy s4 suddenly went mute and there is no sound at all, no ring, alarm etc. I tried restoring factory setting but nothing changed. Can anyone help?
asked 1 week, 3 days ago
maciek871
London
on Galaxy S4 (White)
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0out of 0found this question helpful.
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1 answer
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answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest service centre. An engineer will be able to perform a full technical examination on your device. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 1 week, 2 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

S4 TURN OFF IN MIDDLE OF UPDATE

S4 TURNED OFF IN MIDDLE OF UPDATE NOW HAS NO SIGNAL BASEBAND AND IMEI NUMBER, WHAT CAN I DO :(
asked 1 week, 4 days ago
JAMES25
WALES
on Galaxy S4 (White)
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Question

Why does my galaxy S4 19500 sensors dont work after a recent update?

asked 1 week, 6 days ago
Haslin
on Galaxy S4 (White)
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Question

Galaxy S4 battery fault

I have a Samsung Galaxy S4 and I am having serious issues regarding the battery. The battery I had supplied with the phone drains/looses power very quickly only lasting 5 hours. I bought another original samsung battery which was absolutely fine. But then yesterday the battery suddenly lost all charge and the battery has now become swollen. I would like this issue dealt with please
asked 1 week, 6 days ago
David Russell
Leamington Spa
on Galaxy S4 (White)
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1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest service centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 1 week, 5 days ago
Samsung E-Support
0points
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Question

What do I do about my phone overheating

My phone is getting so hot that Ive had to turn it off am getting to the point where I dont want to use it it over heats when talking overheats on maps where its really hot to touch
asked 2 weeks, 2 days ago
Lockhead
on Galaxy S4 (White)
0points
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1 answer
Answers
answer 1
Hi.

If you have any concerns regarding your device, please check out this link to find your nearest service centre: http://www.samsung.com/uk/support/servicelocation/ an engineer will be able to perform a full technical check-up of your Galaxy S4.

Alternatively, if you wish to speak with the Galaxy team directly regarding this issue, please check out the following link to our contact us page: http://www.samsung.com/uk/info/contactus.html

I hope this helps.
answered 2 weeks, 2 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

No mobile data on S4 GT-i9505

I cant get mobile data to work on this handset. I have reset the APN to EEs specs. I have coverage, credit, another handset (s3 mini) which works perfectly well.

I have tried all available answers but to no avail. Can you help?
asked 2 weeks, 3 days ago
Paul
UK
on Galaxy S4 (White)
0points
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1 answer
Answers
answer 1
Hi.
Due to the nature of the issue, I recommend contacting your network provider regarding their service coverage.

Alternatively, please check out the link below to find your nearest service centre. An engineer will be able to perform a full technical check up on your device.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 2 weeks, 2 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

keeps shutting off

Can you please tell me why my s4 keeps saying sim card error and shutting off? My sim card works fine in other phone. And it keeps over heating . Thanks
asked 2 weeks, 3 days ago
carmen
on Galaxy S4 (White)
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Question

Why does my phone get very hot

asked 2 weeks, 5 days ago
helen
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 2 weeks, 5 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

What has caused the crack in my screen

I have taken my Samsung out of a pocket on my golf bag, containing only my phone and wallet and there is a crack going right across the screen. It is now not usable. What annoys me the most is I would understand if I had done something by mistake but nothing has touched the bag and it hasnt fallen over. What may have caused this?
asked 2 weeks, 5 days ago
thill03
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 2 weeks, 5 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

S4 not connecting to pc via usb

My s4 is not connecting to my pc when using usb cable. It charges but does not connect to pc in any way
asked 3 weeks, 2 days ago
craigy2191
Hull, uk
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Craig,

Have you turned on USB debugging? To activate this, go to Settings > About device > Build number (tap 7 times). You have now enabled developer mode. Tap the back button and you will see Developer Mode in the More menu > Tap Developer Options > Tap USB debugging.

Hope this helps.
answered 3 weeks, 2 days ago
Samsung E-support
-2points
0out of 2found this answer helpful.
Question

SOFTWARE NOT UPDATED. It always say that my software is updated but it still 4.2.2 not 4.4.2. Nothing changes. Help me please.

asked 3 weeks, 3 days ago
privatejera
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Perhaps, you would like to take your S4 to one of our support centres for help with upgrading the firmware? Please check out this link to find your nearest support centre http://www.samsung.com/uk/support/supportcentres/.

Hope this helps.
answered 3 weeks, 1 day ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

What should I do after I dropped my phone in the toliet

I dropped my phone in the toliet and immediately picked it up and used dryers to dry it. Although it seems to be working fine now, I cant help but think should I take my phone for repair... Please help.
asked 3 weeks, 6 days ago
florryxxx
Cardiff
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

You would need to take the device to one of our Samsung service centres. You can find this using the locator in the link below.

Thanks.

http://www.samsung.com/uk/support/servicelocation/
answered 3 weeks, 6 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Battery dying and SD card issues

Recently my SD card keeps unmounting, its a micro 8Gb SDHC card. Whilst annoying, this isnt a big issue, as most of the time it just mounts itself again.

However, I have also noticed that my battery is draining really fast. Yesterday it was fully charged at 8am and by 4pm it was at 2%. I barely used it through the day&#59; it was sat in my drawer at work and only came out at lunchtime where I did some light browsing, checked facebook and answered some text messages.

I have had this battery problem over the last week or so. The battery is about a year and a half old so I would not expectto have to replace it yet, but wonder if this is related to the SD card issue.
asked 4 weeks, 1 day ago
Chrishall20
Hemel Hempstead
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 4 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Wifi and Blue tooth not turning on.

My wifi and Bluetooth wont switch on. Worked fine yesterday, woke up this morning and when I touch to switch have them on, they go a dim green then grey again. Tried a factory reset, wiping cache partition in recovery mode. Still not working. Please help!
asked 1 month, 1 week ago
Chanice01
Scotland
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 1 month ago
Kirsty Grayson
0points
0out of 0found this answer helpful.
Question

How do I stop a chrome or internet alert from popping up?

I keep getting a alert pop up asking me to choose between chrome and internet. No matter what I press it still pops up, how can I get it to stop?
asked 1 month, 1 week ago
FredaFiles
Swindon wiltshire
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi There.

On most system pop-ups there should be an option to click 'do not show me this again' or words to that effect.

Hope this helps.
answered 1 month ago
Lee Shorney
0points
0out of 0found this answer helpful.
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