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Customer Questions & Answers for
samsung Galaxy S4 (White)

The Samsung Galaxy S4 is your life companion. It helps you capture all the fun with camera features like Dual Shot, Drama Shot and Sound & Shot. Connect wirelessly and enjoy music, photos and games with others using Group Play, and listen to the same song on multiple devices with Share Music. Functionality like Air Gesture and Air View make it easy to preview content in an instant and scroll through contacts with a wave of your hand.
Customer Questions & Answers:
528 Questions
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Questions & Answers for samsung Galaxy S4 (White)

Question

what should I do if my s4 is telling me to insert my sim even though I already have?

asked 2 days ago
mikeyevans95
Leigh
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it:

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 16 hours ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Sound problem - I can call a number but they cannot hear me and I cannot hear them.

sound icon is on, it is not on flight mode, and volume is on maximum.I can listen to TV on the phone with picture and sound. I dont use head phone. It was working till today morning.
asked 1 week, 3 days ago
K Philip
Blackburn, Lancashire
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

I'd recommend taking the device to your local Samsung service centre. You can find this using the locator in the link provided, simply input your postcode and the locator will find your nearest repairer.

Thanks.

http://www.samsung.com/uk/support/servicelocation/
answered 1 week, 2 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how and where do I update my software

My apps are not working properly. My phone freezes. Getting very frustrated
asked 1 week, 5 days ago
lynda
Colchester Essex UK
on Galaxy S4 (White)
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1 answer
Answers
answer 1
Hi.

Please see page 48 onwards of the user manual provided in the link below:

http://downloadcenter.samsung.com/content/UM/201304/20130430133529298/GT-I9505_UM_EU_Jellybean_Eng_Rev.1.1_130426.pdf

I hope this helps.
answered 1 week, 2 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

why is my galaxy4s still downloading since yesterday

asked 1 week, 6 days ago
pullencliff
worcester
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Have you tried rebooting the device? To do this, remove the battery from the back of the device for 20 seconds and then replace the battery. Hope this helps.
answered 1 week ago
Samsung E-Support
0points
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Question

my galaxy s4 keeps coming up thats theres no sim card and the phone needs to restart ive tried a replacement sim is there a loose connection?

asked 3 weeks, 1 day ago
charley
worcester
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it:

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Galaxy S4 keeps shutting down despite having charge. Will not restart without being connected to charger. Is this sign that battery is about to go?

asked 3 weeks, 2 days ago
Jude B.
Reading, UK
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Jude.

I'd recommend taking the device to your local Samsung service centre. You can find your local repairer by clicking the link provided and entering your postcode.

Hope this helps.

http://www.samsung.com/uk/support/servicelocation/
answered 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

My samsung s4 keeps out-syncing its emails and wont sync back or update. Please can you let me know why this keeps happening and how to fix it?

My samsung s4 keeps out-syncing its emails and wont sync back or update. Please can you let me know why this keeps happening and how to fix it?
asked 3 weeks, 2 days ago
hajera
london
on Galaxy S4 (White)
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi, Is your software up to date? You can check this by; Pressing Apps> Settings> More> About device. If your software is up to date, you could reset your phone by checking out this link http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=uk&seq=871836. Hope this helps.
answered 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do I stop text messages being sent as a multimedia message on my Galaxy S4?

How do I stop text messages being sent as a multimedia message on my Galaxy S4?
asked 3 weeks, 2 days ago
Dawn
on Galaxy S4 (White)
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1 answer
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answer 1
Hi Dawn, I'm afraid there is no option to stop this. However, you can enable a notification that prompts you of when a text message changes into a multimedia message. Go to Messaging > press Menu > Settings > MMS Alert. Hope this helps.
answered 2 weeks, 1 day ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

HOW TO CHECK THE BALANCE

asked 3 weeks, 5 days ago
JONASK
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Please contact your network provider on information regarding your balance.

Thanks.
answered 3 weeks, 4 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Lcd

My LCD is gone phone is completely blacked out. What can I do to get it repaired.
asked 3 weeks, 6 days ago
Khaleda
Bethnal green
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi, Please check out this link to find your nearest repair centre http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 1 week ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

camera does not work on s4

my samsung s4 camera does not work, it comes up with
camera failed???
asked 3 weeks, 6 days ago
bazza24
Notts
on Galaxy S4 (White)
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0 answers
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This question currently has no approved answers.
Question

Why is move to SD not working properly

After moving an app to SD Card it is no longer available after the latest update. Apps already moved still work perfectly well, however if an app is updated and installed to SD it becomes greyed out and not no longer works. If the same app is installed to phone memory it works perfectly. When after this working period the app is moved to SD Card it no longer works. Therefore the problem lies with the latest update not allowing write to SD Card function.
Also writing to SD Card for items like photos or videos via the camera app, the images and videos become corrupt x and not playable or viewable.
asked 4 weeks ago
massey7466
Worksop
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi, it seems that you may need to factory reset your S4. Pease check out this link to reset your device http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=uk&seq=871836. Please ensure to back up your device first. You could also try formatting your memory card, to prevent your files corrupting. http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=uk&seq=871159. Hope this helps.
answered 3 weeks, 6 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how can I use this app without having server error issue

i have downloaded showbox app but i cant view anything on that as when ever i click it comes server error & closes
asked 4 weeks, 2 days ago
sunny 2404
london
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi, please contact the app provider for more information on this third party application. Thank you
answered 4 weeks, 1 day ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

When i want to Move something from device to my SD card it writes MOVING FAILED also when i want to Delete somthing from my SD card it says Deleting F

HELP me!
asked 1 month ago
Gorgi
Delcevo
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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0 answers
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This question currently has no approved answers.
Question

Why dose my galaxy s4 keep turning off

I have done a factory reset and it still keeps doing it
asked 1 month ago
Nicola
Spalding
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it:

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 4 weeks, 2 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

why does my phone keep losing signal and WiFi

WiFi and signal keep dropping out on my phone and its very slow when browsing net
asked 1 month ago
Steve
Southampton UK
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

I recommend performing a factory data reset on your Galaxy S4. You can do this by following these steps:
Settings - Back up and reset - Factory data reset - Reset device - Erase everything.

Performing a factory data reset will erase all data from your device. I advise that you back up your data on Samsung KIES. Please see the link below to find all of the information and tutorials on Samsung KIES:

http://www.samsung.com/uk/support/usefulsoftware/KIES/

If the factory data reset does not improve the performance of your Galaxy S4 then I advise taking it to your nearest service centre. Please visit the link below which will aid you in locating it:

http://www.samsung.com/uk/support/servicelocation/

I hope this helps.
answered 4 weeks, 2 days ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

stop annoying beep when no notification is there.

S4 makes random notification tones every few mins. Occasionly will go away but if I turn my fone off it comes back. Have deleted yahoo mail app so I know its not that. Any Suggestions?
asked 1 month ago
chuckle1690
Kilwinning
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

You can modify your Galaxy S4 to make sounds when a notification comes through. If you wish to turn this to silent then you can do so by following these steps:

Settings - My device - Sound - Default notifications - Silent.

You can also adjust other sounds and vibrations on your Galaxy S4 in this section.

On page 126 of the user manual provided in the link below, you can find more information about this:

http://downloadcenter.samsung.com/content/UM/201304/20130430133529298/GT-I9505_UM_EU_Jellybean_Eng_Rev.1.1_130426.pdf

I hope this helps.
answered 4 weeks, 2 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Screen remains black, phone itself still works?!

Screen remains black, even though the phone itself still works? I can enter pass code and the LED light works as it used to. Anyone know if this can be repaired??
asked 1 month ago
Imogen
London
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Imogen.

Due to the nature of this issue i'd recommend taking the device to your local Samsung service centre. You can find your local centre using the locator in the link provided.

Hope this helps.

http://www.samsung.com/uk/support/servicelocation/
answered 1 month ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Samsung Galaxy S4 - USB device not recognised

Ive been trying to connect my S4 to my computer using USB (Samsung USB cable and other USB Cable), but the message "USB Device is Not Recognised" keeps on appearing on the computer.
I have searched the internet and tried many different methods but nothing seemed to work :(
I have tried using samsung kies, installed the samsung drivers, turned on debug mode, etc, etc.
Please help....
asked 1 month, 1 week ago
klbalangue
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Please check out this link to our repair centres, to get your S4 serviced by an engineer as there may be an issue with your USB cable http://www.samsung.com/uk/support/servicelocation// Hope this helps.
answered 1 month, 1 week ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

Phone is not working ?

Recently my phone keeps restarting, usually it would stop after a while but its now stuck on the Samsung page. Im not able to go past the Samsung page.
asked 1 month, 2 weeks ago
leena
London
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Leena,

Due to the nature of this enquiry, please check out this link to find your nearest repair centre http://www.samsung.com/uk/support/servicelocation/. Hope this helps
answered 1 month, 1 week ago
Samsung E-Support
0points
0out of 0found this answer helpful.
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