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Most Recent Questions
Recent Question:
why doesnt the s4 mini (GT-I9190) have any new update .like the s4 if it is supposed to be a smaller version
Recent Question:
Hi, any chance to find out when I could update 4.2.2 jelly bean to 4.3, so many devices not can only work with supported 4.3 jelly... I am in UK
Recent Question:
Why do I keep getting sending failed email notifications on startup?
Recent Question:
Hi. My Galaxy S4 recently went through a significant software update and seemingly the entire OS changed. I am now having major issues with Bluetooth.
Recent Question:
cannot see the call receiving slider icon on home screen so cannot receive calls for phone GT-S7500
Questions with Most Recent Answers
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I can not get my cloud account back after repair
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When is the update on UK SM-N910F?
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How do I use my music as ringtones?
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mm-qcamera-daemon?
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Trying to update contacts with previous phones contact list. Have tran contacts via bluetooth pairing to my A3 BUT cannot find received files

Customer Questions & Answers for
samsung Galaxy S4 (White)

The Samsung Galaxy S4 is your life companion. It helps you capture all the fun with camera features like Dual Shot, Drama Shot and Sound & Shot. Connect wirelessly and enjoy music, photos and games with others using Group Play, and listen to the same song on multiple devices with Share Music. Functionality like Air Gesture and Air View make it easy to preview content in an instant and scroll through contacts with a wave of your hand.
Customer Questions & Answers:
643 Questions
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543 Answers
Overall Rating:
4.271 out of 5
4.3
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Questions & Answers for samsung Galaxy S4 (White)

Question

Why do I keep getting sending failed email notifications on startup?

When I restart my Galaxy S4 I get three notifications that email sending has failed. I have no email in drafts or outbox and no matter what I do these notifications will not stop.
Please God, tell me how to stop them. My OCD is in meltdown....
asked 3 weeks ago
Frustrated
Leeds UK
on Galaxy S4 (White)
0points
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1 answer
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answer 1
Hi, Have you tried clearing the Cache? If you press Settings > Application manager > Select application > Clear Cache. Have you synced your device with your email? Perhaps you could reset your account through the email setting. Hope this helps.
answered 1 week ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Hi. My Galaxy S4 recently went through a significant software update and seemingly the entire OS changed. I am now having major issues with Bluetooth.

The Bluetooth flicks in and out when Im on a call for no apparent reason and it does the same when connecting to play music, in fact it plays for a about 5 secs, then goes silent, the plays for a couple more seconds and then completely stops. A reset only restarts the above process, all very frustrating.

Is anyone else having Bluetooth issues now?

Any suggested fixes?

Thanks.
asked 3 weeks ago
giganticpete
Oxford
on Galaxy S4 (White)
0points
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1 answer
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answer 1
Hi, We would advise factory resetting your device, please check out this link on how to reset your device http://www.samsung.com/uk/support/skp/faq/1038803. Please back up all your data before preforming this, you can do this with Kies. If the issue still persists, check out this link to find your nearest support centre http://www.samsung.com/uk/support/supportcentres/. Hope this helps.
answered 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Why cant I see my sms messages in messages?

I have just updated and now cant seem sms messages. I can see the first line but there is no message content. What do I need to change or how do I get back to the previous version of android until this is fixed?
asked 3 weeks, 1 day ago
Petepresto
Plymouth
on Galaxy S4 (White)
0points
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1 answer
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answer 1
Hi, Have you tried resetting your device? Check out this link on how to do this http://www.samsung.com/uk/support/skp/faq/1038803. Please make sure you back up all your data before preforming this, check out this link for the Kies tutorial http://www.samsung.com/uk/support/usefulsoftware/KIESTUTORIAL/JSP. Hope this helps.
answered 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

I can not get my cloud account back after repair

S4 phone lost photos that are backed up to the cloud lost e mail address as Vodafone down loaded it all but dont know e mail
asked 3 weeks, 2 days ago
Deb e
England
on Galaxy S4 (White)
0points
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1 answer
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answer 1
Hi, Unfortunately if you cannot retrieve your email address you will not be able to restore he data on to your device. Your email will be the address you have previously set up your cloud accounts with. Hope this helps.
answered 3 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Since updating my galaxy s4 GT-I9505 to the lates software version today I cant view ANY of my text messages. Can you help?

Since updating my galaxy s4 GT-I9505 to the lates software version today I cant view ANY of my text messages. Can you help? 10/04/2025
asked 3 weeks, 3 days ago
Hans
Bucks
on Galaxy S4 (White)
-2points
0out of 2found this question helpful.
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1 answer
Answers
answer 1
Hi Hans, we have found a factory reset does help with a new OS. Check out this link on how to do this http://www.samsung.com/uk/support/skp/faq/1038803. Make sure you back up all your data before preforming this, check out this link on how to back up through Kies http://www.samsung.com/uk/support/usefulsoftware/KIESTUTORIAL/JSP. Hope this helps.
answered 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Messaging has stopped working following the upgrade to lollipop

Messaging has stopped working following the upgrade to lollipop. The app opens and lists the texts but wont open messages to allow me to read or reply. I have tried clear cache and clear data as well as powering off and on all no luck. Anyone got any other ideas? (Dont really want to have to master reset). Thanks
asked 3 weeks, 6 days ago
sierkie
Bristol
on Galaxy S4 (White)
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1 answer
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answer 1
My messaging has also failed following the lollipop update. Ive tried rebooting, clearing cache etc., even downloaded another text app but it also stopped working shortly after downloading it. I need this facility on my phone as I work in a noisy environment and cannot often use the telephone. What are samsung doing about this?
answered 3 weeks ago
Craig
0points
0out of 0found this answer helpful.
Question

System upgrade

Since the system upgrade last week my phone doesnt stay connected to the broadband bringing my data usage up which has always been low. Alarm no longer goes off in silent mode. The phone is now very slow and difficult to use. Is there any way to return to the previous update last week
asked 3 weeks, 6 days ago
Cherie
MK
on Galaxy S4 (White)
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1 answer
Answers
answer 1
Hi Cherie, I'm afraid you cannot roll back to the previous software, once the updated version is installed. We have found resetting your device helps with a new OS, check out this link on how to do this http://www.samsung.com/uk/support/skp/faq/1038803. Make sure you back up all your data, you can do this through Kies check out this link http://www.samsung.com/uk/support/usefulsoftware/KIESTUTORIAL/JSP. Hope this helps.
answered 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

lock screen information

since the upgrade to android 5.0.1 my lock screen displays a weather info which never changes, tried going into settings-lock screen but not able to access the additional information menu which I believe is what I need to get rid of it. the add info is on but the item is a different colour and does not open when clicked on
asked 4 weeks, 1 day ago
wayno
wales
on Galaxy S4 (White)
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Question

change number of rings before voicemail kicks in

My galaxy s4 goes to voicemail far too quickly. I have read of a few fixes online but would prefer to hear your advice before trying them
asked 1 month ago
jacky
Moray, Scotland
on Galaxy S4 (White)
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Question

Where has Blocking Mode gone after lollipop update S4

asked 1 month ago
Jono
on Galaxy S4 (White)
0points
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Question

Error after update cant use widgets or delete shotrtcuts

I have updated to the latest software on my galaxy s4. if i install a new app and a shortcut goes to my home screen i cannot delete it. I have tried. It just says something like touchwiz home has stopped & goes to a blank screen which is very difficult to get out of. If i try to add a widget i hold it down to add it to my home screen and yes i get the same message and same blank screen. So i cannot remove shortcut icons & i cannot add widgets! When will this be fixed or can i remove the latest update.
asked 1 month ago
petiteandsweet84
england
on Galaxy S4 (White)
-16points
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Question

Hotmail calendar not updating from splanner

Running S4 with hotmail email and calendering as an exchange account. All syncing and working OK. Just noticed that the hotmail calender has stopped syncing and possibly a while ago. The calender entries entered on hotmail web or outlook app do not appear in splanner. The reverse is also true. All splanner entries have been added to the hotmail calender on the phone and so this version is current. I need to find a way to sync these calender entries back to hotmail fully and fix this issue.
asked 1 month ago
russ
UK
on Galaxy S4 (White)
0points
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Question

Im still not having updates for my phone..

I dont understand why the lollipop update is still not ready for the gt 19505. Whats keeping it so long.
asked 1 month ago
David
on Galaxy S4 (White)
-1point
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Question

circle with a line

hi on my s4 gt-i19505 I have a circle with a line thru it and I have lost all signal since it appeared
asked 1 month, 3 weeks ago
Stevie
Warrington
on Galaxy S4 (White)
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Question

how can i remove pattern lock on used handset i bought

asked 1 month, 3 weeks ago
matt
alloa
on Galaxy S4 (White)
0points
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1 answer
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answer 1
Hi Matt, You can remove the pattern lock by pressing Apps> Menu> Settings> My device> Lock screen. Hope this helps.
answered 1 month, 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

wont allow me to change samsung account

asked 1 month, 3 weeks ago
clare
cork ireland
on Galaxy S4 (White)
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Question

when does the s4 on O2 in the UK get software update to 5.0 lollipop?

When does the s4 on O2 in the uk get software update to 5.0 lollipop?
asked 2 months ago
david
uk
on Galaxy S4 (White)
0points
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1 answer
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answer 1
Hi.

For future Lollipop releases, keep an eye on the Samsung website and social media pages.

Thanks.
answered 1 month, 3 weeks ago
Samsung E-Support
-3points
0out of 3found this answer helpful.
Question

how do you print out text messages from my Samsung galaxy S4

Urgently need to do this for police.
asked 2 months ago
huggin247
Buckinghamshire
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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0 answers
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Question

Cannot get usb connection to my PC

My Samsung GT 19505 will not connect via usb to my PC which runs Windows 7 Professional. Have installed Kies and have used usb Debugging facility to no avail. Have also checked usb lead and my PC recognises my other Samsung S3 instantly.
asked 2 months ago
David
Glasgow U.K.
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
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Question

Cannot get usb connection to my PC

My Samsung GT 19505 will not connect via usb to my PC which runs Windows 7 Professional. Have installed Kies and have used usb Debugging facility to no avail. Have also checked usb lead and my PC recognises my other Samsung S3 instantly.
asked 2 months ago
David
Glasgow U.K.
on Galaxy S4 (White)
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