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Most Recent Questions
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On the Samsung galaxy s4 are we supposed to take that plastic film off the back of the camera?
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Manual Network selection and phone not staying on network I selected

Customer Questions & Answers for
samsung Galaxy S4 (White)

The Samsung Galaxy S4 is your life companion. It helps you capture all the fun with camera features like Dual Shot, Drama Shot and Sound & Shot. Connect wirelessly and enjoy music, photos and games with others using Group Play, and listen to the same song on multiple devices with Share Music. Functionality like Air Gesture and Air View make it easy to preview content in an instant and scroll through contacts with a wave of your hand.
Customer Questions & Answers:
588 Questions
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Questions & Answers for samsung Galaxy S4 (White)

Question

On the Samsung galaxy s4 are we supposed to take that plastic film off the back of the camera?

asked 14 hours ago
Captain Jack
London
on Galaxy S4 (White)
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1 answer
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answer 1
Hi, Yes you can remove the plastic film that is on the back of the camera. Hope this helps.
answered 13 hours ago
Samsung E-Support
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Question

Does the Samsung Galaxy S4 GT- 19500 - 16GB come with a Sim card and can you use pay as you go (top up) with this phone?

asked 1 day ago
Karen
London
on Galaxy S4 (White)
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1 answer
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answer 1
Hi.

I can confirm that the Galaxy S4 White does not come with a SIM card. However, the device is SIM free meaning you can use this as a Pay As You Go phone.

I hope this helps.
answered 21 hours ago
Samsung E-Support
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Question

how to factory reset S4 ?

how do you reset your s4 to factory settings ?
asked 4 days ago
youdsa
helensburgh
on Galaxy S4 (White)
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Question

i have downloaded recent update to galaxy s4 but email will not sync

asked 4 days ago
ageddes
on Galaxy S4 (White)
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Question

my galaxy s4 wont pair with my car. The phone asks for a code but does not accept the recemmended codes 0000 or 1234

when trying to pair my phone to my ford focus via bluetooth the phone asks for a code and recommends the codes 0000/1234 but these codes dont unlock the phone so i can then recieve the code from my car
asked 1 week ago
tonymcg164
glasgow
on Galaxy S4 (White)
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1 answer
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answer 1
Hi, You could try deleting the the device from your phone and start the repairing process. Please ensure you have the Bluetooth On> Add Bluetooth Device> Enter the PIN 0000> Accept. If your problem persists, perhaps you could contact your cars manufacturer. Hope this helps.
answered 6 days ago
Samsung E-Support
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Question

how do i change the size of font on messages

asked 1 week ago
scotty
UK
on Galaxy S4 (White)
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Question

Why do I keep getting disconnected from my Home WiFi?

I have had no issues until suddenly every time I connect to my WiFi at home (Sky) it disconnects me instantly.
My phone works on every other WiFi I have tried and every other device I have works on my Home Wifi, just not my Phone.
Please help!
asked 1 week, 5 days ago
Goonerboy81
London
on Galaxy S4 (White)
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Question

"Hi Can I use a 64GB Micro SDXC card in the galaxy S4 mobile"

"Hi Can I use a 64GB Micro SDXC card in the galaxy S4 mobile"
asked 1 week, 5 days ago
Steve
S-O-T
on Galaxy S4 (White)
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Question

my S4 shows invalid sim when it was working before. its a samsung sprint i bought it from the USA but use it in the UK it worked well untill now sudd

Samsung S4 white
SPH-L720
asked 2 weeks, 4 days ago
Sarah
cardiff
on Galaxy S4 (White)
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Question

i need a new battery because my one is not holding its charge and the phone starts to heat up if it is on charge for some time can u please help me

asked 2 weeks, 5 days ago
paulc
on Galaxy S4 (White)
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Question

Why does my S4 keep overheating and what will Samsung do about it?

asked 3 weeks, 3 days ago
rhysbrown00
Sheffield
on Galaxy S4 (White)
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1 answer
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answer 1
Hi,

Thank you for contacting us. Please check out this link to find your nearest Samsung service location so that our trained engineers can inspect your S4; http://www.samsung.com/uk/support/servicelocation/.

Hope this helps
answered 3 weeks, 2 days ago
Samsung E-support
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Question

Weird Noise when making/receiving calls

Ive had my phone for less than a year and during this time on many occasions when i make calls or receive calls the phone starts making this weird noise and makes the person on the other side inaudible so i need to end the call. When i call again the problem is gone, but this is very inconvenient when i am in the middle of an important call and cannot be called back.
asked 3 weeks, 5 days ago
Bb01
on Galaxy S4 (White)
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Question

How do I download devices for my S4 GT 19505. PC cannot locate on web and I cannot bluetooth connect to my PC.Thanks

asked 3 weeks, 5 days ago
Blue
UK
on Galaxy S4 (White)
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Question

S4 Gt i9505 not getting updated to kitkat

I dont know if this is a common problem... But i am not receiving the ota kitkat update for my s4 i9505.. The update was out long ago... Please help..
asked 3 weeks, 6 days ago
Rohitamanadatta
India
on Galaxy S4 (White)
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Question

Why does my bluetooth not detect any devices

My brand new S4 will not detect any bluetooth devices. My previous phone (Note 2) detected all devices that Ive attempted to pair the S4 with, and are all compatiable. Is it a hardware fault? Phone is only 12 days old.
asked 3 weeks, 6 days ago
dave
on Galaxy S4 (White)
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Question

Samsung Galaxy S4 - no sound

my samsung galaxy s4 suddenly went mute and there is no sound at all, no ring, alarm etc. I tried restoring factory setting but nothing changed. Can anyone help?
asked 1 month ago
maciek871
London
on Galaxy S4 (White)
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1 answer
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answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest service centre. An engineer will be able to perform a full technical examination on your device. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 1 month ago
Samsung E-Support
0points
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Question

S4 TURN OFF IN MIDDLE OF UPDATE

S4 TURNED OFF IN MIDDLE OF UPDATE NOW HAS NO SIGNAL BASEBAND AND IMEI NUMBER, WHAT CAN I DO :(
asked 1 month ago
JAMES25
WALES
on Galaxy S4 (White)
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Question

Why does my galaxy S4 19500 sensors dont work after a recent update?

asked 1 month ago
Haslin
on Galaxy S4 (White)
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Question

Galaxy S4 battery fault

I have a Samsung Galaxy S4 and I am having serious issues regarding the battery. The battery I had supplied with the phone drains/looses power very quickly only lasting 5 hours. I bought another original samsung battery which was absolutely fine. But then yesterday the battery suddenly lost all charge and the battery has now become swollen. I would like this issue dealt with please
asked 1 month ago
David Russell
Leamington Spa
on Galaxy S4 (White)
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1 answer
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answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest service centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 1 month ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

What do I do about my phone overheating

My phone is getting so hot that Ive had to turn it off am getting to the point where I dont want to use it it over heats when talking overheats on maps where its really hot to touch
asked 1 month, 1 week ago
Lockhead
on Galaxy S4 (White)
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1 answer
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answer 1
Hi.

If you have any concerns regarding your device, please check out this link to find your nearest service centre: http://www.samsung.com/uk/support/servicelocation/ an engineer will be able to perform a full technical check-up of your Galaxy S4.

Alternatively, if you wish to speak with the Galaxy team directly regarding this issue, please check out the following link to our contact us page: http://www.samsung.com/uk/info/contactus.html

I hope this helps.
answered 1 month, 1 week ago
Samsung E-Support
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