Search Samsung

Looking for Answers about samsung Galaxy S4 (White)?

Choose a Category
Accessories(Q:4 A:3)
Business products(Q:3854 A:2040)
Camera & Camcorder(Q:311 A:192)
Home Appliance(Q:276 A:169)
Home Appliances(Q:183 A:120)
Memory/Storage(Q:48 A:42)
Mobile Devices(Q:6561 A:4523)
Mobile Phone(Q:8533 A:5436)
Mobile Phone General Q&A(Q:8533 A:5436)
Mobile Phone(Q:8531 A:5434)
Mobile Phone General Q&A(Q:8531 A:5434)
Feature Phone(Q:354 A:205)
Galaxy Camera(Q:173 A:93)
Others(Q:84 A:40)
Smart Phone(Q:5656 A:3522)
Tablet(Q:2294 A:1586)
Notebooks/Display(Q:464 A:358)
PC & Office(Q:879 A:570)
Print Solutions(Q:74 A:43)
Storage(Q:61 A:42)
TV & AV(Q:2818 A:1731)
TV / Audio / Video(Q:917 A:631)
Shop now at Samsung
or
Choose a Category
Most Recent Questions
Recent Question:
Screen remains black, phone itself still works?!
Recent Question:
I cant charge my galaxy gear
Recent Question:
My phone is under 12 months old hardly used but takes 3 days to charge up??
Recent Question:
Can i get a mhl adaptor for s4 mini
Recent Question:
how can I get my call log working again?
Questions with Most Recent Answers
Question:
how can I get my call log working again?
Question:
My phone is under 12 months old hardly used but takes 3 days to charge up??
Question:
Can i get a mhl adaptor for s4 mini
Question:
I cannot pair my S4 mini via bluetooth to my car (Merc), the car can see the phone but the phone cannot see the car.
Question:
Does the samsung GT-s7500 have a limit on number of emails it displays ?

Customer Questions & Answers for
samsung Galaxy S4 (White)

The Samsung Galaxy S4 is your life companion. It helps you capture all the fun with camera features like Dual Shot, Drama Shot and Sound & Shot. Connect wirelessly and enjoy music, photos and games with others using Group Play, and listen to the same song on multiple devices with Share Music. Functionality like Air Gesture and Air View make it easy to preview content in an instant and scroll through contacts with a wave of your hand.
Customer Questions & Answers:
507 Questions
 | 
457 Answers
Overall Rating:
4.141 out of 5
4.1
out of
5

Questions & Answers for samsung Galaxy S4 (White)

Question

Screen remains black, phone itself still works?!

Screen remains black, even though the phone itself still works? I can enter pass code and the LED light works as it used to. Anyone know if this can be repaired??
asked 1 day ago
Imogen
London
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
Answer this Question
0 answers
Answers
This question currently has no approved answers.
Question

Samsung Galaxy S4 - USB device not recognised

Ive been trying to connect my S4 to my computer using USB (Samsung USB cable and other USB Cable), but the message "USB Device is Not Recognised" keeps on appearing on the computer.
I have searched the internet and tried many different methods but nothing seemed to work :(
I have tried using samsung kies, installed the samsung drivers, turned on debug mode, etc, etc.
Please help....
asked 1 week ago
klbalangue
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

Please check out this link to our repair centres, to get your S4 serviced by an engineer as there may be an issue with your USB cable http://www.samsung.com/uk/support/servicelocation// Hope this helps.
answered 6 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Phone is not working ?

Recently my phone keeps restarting, usually it would stop after a while but its now stuck on the Samsung page. Im not able to go past the Samsung page.
asked 1 week, 3 days ago
leena
London
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Leena,

Due to the nature of this enquiry, please check out this link to find your nearest repair centre http://www.samsung.com/uk/support/servicelocation/. Hope this helps
answered 6 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

The vibration on my s4 isnt working. any ideas?

The vibration on my s4 stopped working. Ive checked my settings and I also done a reset and it still isnt working.
asked 1 week, 6 days ago
ahsima97
Cardiff
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

Have you tried this,
1. From the home screen tap Apps.
2. Tap Settings.
3. Tap My device from the tab at the top.
4. Tap Sound.
5. Tap Vibrate when ringing, to enable vibrate. Hope this helps.
answered 1 week, 6 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

unfortunately, com.ebay.mobile has stopped message - can not clear or get rid of message - help!

Samsung Galaxy 4
asked 2 weeks, 2 days ago
Catherine
Wiltshire
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Catherine.

do you have the ebay app? it may be this that is failing. If this is the case I recommend uninstalling then reinstalling the app.

If you dont have an ebay app it may be a case that the device needs a factory reset performing on it. If you do need to perform the reset, please ensure you fully backup on Samsung Kies first. I've attached a link redirecting you to a guide on how to use Samsung Kies.

http://www.samsung.com/uk/support/usefulsoftware/KIESTUTORIAL/JSP

Hope this helps
answered 2 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Android 4.4.3

Hi Samsung! When will be avaible update to 4.4.3 Kitkat for GT-I9505?Thank you!
asked 2 weeks, 4 days ago
Radu27
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi.

There's currently no release date for KitKat on this device. Keep an eye on the website, Samsung Kies, and the software update option in your device for updates.

Thanks.
answered 2 weeks, 1 day ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

After the most recent update on my s4 when my phone sleeps it immediately locks the screen & I have to reenter my pin to open the phone

It locks my phone immediately despite being set to lock after 15 seconds. Why is this happening?
asked 3 weeks, 2 days ago
superk28
Newcastle
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

I'm sorry to hear that you are having problems after the update. Have you tried doing a factory reset on the device? Please check out this link to factory reset your device http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=uk&seq=871836. I advise that you back up your device before doing a factory reset as this will erase all of your personal data. Hope this helps.
answered 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Sim not working

A message comes up saying sim card not detected , how do I fix this?
asked 3 weeks, 5 days ago
asal9
birmingham
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
Answer this Question
0 answers
Answers
This question currently has no approved answers.
Question

me & my friend have both got S4s yet when we compare cameras hers is 100x brighter and better then mine yet settings are the same? help

asked 3 weeks, 6 days ago
xmhbx
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

Have you got your camera on the same mode? Here is a link to the different modes that can be used in the camera http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=uk&seq=933799. You could also check your screen brightness, as this would effect the cameras appearence. To turn your brightness up, please swipe down on the home screen. Then, turn up the brightness. Hope this helps.
answered 3 weeks, 5 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

HAVE A SAMSUNG S4 AND SAMSUNG FAME CANNY SEND EMAILS FROM EITHER. IN BOX WORKS FINE

asked 1 month ago
DIZZY DENISE
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
Answer this Question
0 answers
Answers
This question currently has no approved answers.
Question

No power with my S4

Please help, my mobile was on charge last night and when I woke it would not power up. I have tried to use another battery but this also failed to power up. Can you advise what I should do?
asked 1 month ago
Gethingj
UK
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi.

I recommend taking the device to one of our authorised service centres. You can find this by clicking the following link.

http://www.samsung.com/uk/support/servicelocation/

Hope this helps.
answered 1 month ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

When will Samsung offer an OS where I can turn off the internal DAC or allow me to recognise an external DAC?

I have an external DAC attached via an OTG cable. However, Samsung/Android always ignores the fact that it is a DAC and keeps using the internal DAC when I play music, even when I use the USB Audio Pro app which is designed to play music via an external DAC. I would like Samsung to allow me to turn off the internal DAC preferment, or to recognise an external DAC when I attach it and allow me to choose whether to use the internal or external.
asked 1 month ago
Brucew
West Yorkshire, UK
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
Answer this Question
0 answers
Answers
This question currently has no approved answers.
Question

S4 wont turn on

Hello

I have a black s4 GT-19505 the battery went dead on the phone now it wont turn back or charge.

Ive tried swapping batteries so I know its not that.

Wonder if you can help.

The phone is about 6-7 months old.
asked 1 month, 1 week ago
Dave
Nottingham, England
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Dave,

Due to the nature of this enquiry, please contact your local Samsung repair centre to get your device looked at by one of our engineers http://www.samsung.com/uk/support/servicelocation/.

Hope this helps.
answered 1 month ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

What are you going to do about the software issue?

My galaxy s4 is saying battery disconnected when I plug it in to charge. This is the 2nd time its had this issue in less than 6 months. What are my options to solve this issue?
asked 1 month, 1 week ago
Angela
Barnsley, South Yorkshire
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Angela,

I'm sorry to hear that you are having difficulties with your S4. Please visit your local Samsung repair centre to speak to one of our engineers http://www.samsung.com/uk/support/servicelocation/.

Hope this helps.
answered 1 month ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

Why am I getting Internet error messages?

Your Internet connection is unstable even though it works fine. And sometimes unable to connect due to proxy error type message. Only fixed by restarting the phone..
asked 1 month, 1 week ago
Sparx71
United Kingdom
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

Have you tried doing a factory reset? Please check out this link to reset the S4 http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=uk&seq=871836. Please ensure that this will delete all of your personal data, please ensure that you back everything up before you reset it.

Hope this helps.
answered 1 month ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

emoticons in text messages problem ??

I added an emoticon smiley to a sms msg and it turned into a mms msg .. why ?
asked 1 month, 1 week ago
emiliajane71
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

I'm afraid it does turn into an MMS message as you are adding media to the text message.

Hope this helps.
answered 1 month ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

I keep getting a message on my s4 saying "“SIM card removed. The mobile network will be unavailable until you restart with a valid SIM card"

after i get this message it then only gives me an option to restart my phone, this only started happening after the last software update which was done correctly.
asked 1 month, 1 week ago
waposwifey
nottingham
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

Due to the nature of the enquiry, please contact your local repair centre http://www.samsung.com/uk/support/servicelocation/.

Hope this helps
answered 4 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

The screen on my Galaxy S4 has broken today. I could connect via Kies3 but my device has a password set&#59; any way around this, please?

asked 1 month, 1 week ago
BillShut
UK
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Bill,

I'm afraid, the only way to get rid of password is to wipe all of the data and do a factory reset.

Hope this helps.
answered 1 month ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

why are texts so short?

My text messages are really short , only 210 characters (70/1, 70/2, 70/3) before it changed to mms. My friends phone dont do this. Any idea how i change it?
asked 1 month, 2 weeks ago
sarah
wales
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Sarah,

There is no way to change the character count I'm afraid. However, you can get a notification on your S4 to tell you when you have reached the limit.
1: Tap the messaging icon
2: Press the menu button (bottom left button)
3: Tap settings
4: Scroll down to MMS alert and check the box
Hope this helps
answered 1 month ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Why my memory didnt increase

Ive deleted apps previously with no problem but today since I was lacking memory I went to delete my two biggest files which together made up around 1.5GB, but for some reason when I deleted them my memory only had 200MB free space, leaving me confused of whether I deleyed the files, but all the files were cleaned from when I uninstalled them
asked 1 month, 2 weeks ago
Firemonkey008
on Galaxy S4 (White)
0points
0out of 0found this question helpful.
Answer this Question
0 answers
Answers
This question currently has no approved answers.
1 2 3 4 5 ... 26 next>>
Copyright © 1995-2014 SAMSUNG All rights reserved.