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Customer Questions & Answers for
samsung Galaxy S4

The Samsung Galaxy S4 is your life companion. It helps you capture all the fun with camera features like Dual Shot, Drama Shot and Sound & Shot. Connect wirelessly and enjoy music, photos and games with others using Group Play, and listen to the same song on multiple devices with Share Music. Functionality like Air Gesture and Air View make it easy to preview content in an instant and scroll through contacts with a wave of your hand.
Customer Questions & Answers:
654 Questions
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546 Answers
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Questions & Answers for samsung Galaxy S4

Question

When will there be an S4 official car dock/cradle?

I'm looking to buy one of these but cannot seem to find one that is made specifically for the S4 - please can you confirm if this is available, what the model number is, and if its not currently available, when it will be?
asked 2 years ago
CarolineSugar
Brighton, UK
on Galaxy S4
0points
1out of 2found this question helpful.
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1 answer
Answers
answer 1
Hi Caroline Sugar,

There is no official release date for a car dock however you can always check our website for new releases:

http://www.samsung.com/uk/news/

Thanks.
answered 2 years ago
Samsung E-Support
-1point
1out of 3found this answer helpful.
Question

Does the S4 have cam wow/instagram app?

camera applications
asked 2 years ago
skittles
on Galaxy S4
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Neither of these applications are built in to the S4, however, they both can be downloaded from the Google Play Store.

Thanks
answered 2 years ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Will my new s4 GT19505 bond with my hands free unit in my car

My s11 GT19100 does bond. My car is a Ford Mondeo 08 registration
I cannot get my new phone to cooperate.
asked 2 years ago
colin
on Galaxy S4
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi colin,

You may need to pair them first by scanning your Bluetooth on your device to pick up your car. After this to move your phone book over you will need to share via Bluetooth in your contacts application.

Thanks.
answered 2 years ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

having a few problems with my s4

anyone have any idea when the new firmware update will arrive in uk as im having a few issues with my s4 and cant find out anything about when it will arrive, ive read that 3 uk have got the new update.
im a bit disappointed that the purple smearing on the settings screen and the lag I sometimes get when using the web plus the problem with the headphones weren't picked up by Samsung before release. so my ? is does anyone have any info on the update. love the phone just tired of waiting.
asked 2 years ago
Fairbrother Paul
manchester
on Galaxy S4
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Paul,

Can you intermittently connect your phone to Kies and search for a software update. If you have a network provider, you may wish to contact them for a time frame for release of the update.

Thanks
answered 2 years ago
Samsung E-Support
-1point
1out of 3found this answer helpful.
Question

where can i get the 64gb samsung galaxy s4 in the uk

asked 2 years ago
Dave
on Galaxy S4
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
You cant officially buy it in the UK AFAIK this may change in the future. Samsung are enabling APP2SD an the next update, as so many people are upset at the low memory they have in real terms.
answered 2 years ago
Mikey
-1point
1out of 3found this answer helpful.
Question

Some of my music won't play and files disapppear after I have transferred them from my PC, why won't they play?

Hi, I have added albums to the 32gb memory card in my S4, when I tried to play some of the songs they wouldn't play, then when I checked again on the PC the folders had all become empty and the folder names had changed (for example, Linkin Park became µINKIN~1). Alll the songs are in MP3 format and I have had no trouble playing any of them on any of the other media devices I have (including my S2, Archos, or ipod touch). Please help! I tried addding and removing them twice now.
Thansk
Kelly.
asked 2 years ago
Anonymous
North Wales
on Galaxy S4
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Kelly,

Can you please contact our Galaxy Support team on 0330 7267864 (Option 1) so we can take some further details and attempt to troubleshoot this issue for you.

Thanks
answered 2 years ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

does the galaxy S4 contain all the same features as the S3 e.g smart alert, pop up play and direct call, as well as its new features e.g dual shot?

asked 2 years ago
Flipper
on Galaxy S4
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Flipper,

Yes, the S4 has all these features and more!!

Thanks
answered 2 years ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Do all the smart phones have to be galaxy S4s for group play to work?

asked 2 years ago
Flipper
on Galaxy S4
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Flipper,

All connections would need to be S4 devices in order for Group Play to work.

Thanks
answered 2 years ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

my internet will not work

i had won a unlocked galaxy s4 in a compation got it home put a giffgaff sim card in and i get the unlimited package and i can only text and have full signal for calls but no signal for the internt yet its all full signal, can you explain why.
asked 1 year, 11 months ago
kim-marie
macclesfield
on Galaxy S4
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Kim-Marie,

Can you please ensure that 'Mobile data' is enable on your S4. To do this, simply drag the Notification bar down and press the 'Mobile data' toogle whereby it will turn green.

If you are still unable to access the internet with mobile data enable then please contact your network operator who should be able to provide instructions/settings to allow internet access.

Thanks
answered 1 year, 11 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

phone wont switch on

my phone wont swtich on, goes as far as the screen where says samsung galaxy s4 and that is it, any help or tip?!
asked 1 year, 11 months ago
kim0487
essex
on Galaxy S4
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Can you please contact our Galaxy Support team on 0330 7267864 (Option 1) so we can take some further information such as; serial number, IMEI as well as date and place of purchase.

Thanks
answered 1 year, 11 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Every time i go to use my camera it says firmware updating, it wont update/go

Each time i use the camera it says firmware updating. I leave my camera on to update but it keeps coming off it if i dont use it. This is everytime. If anyone could help me get rid of this please
asked 1 year, 11 months ago
Anonymous
on Galaxy S4
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Anonymous,

Firstly could you back up your S4 with Samsung KIES and perform a factory data reset. This should resolve the issue.

Thanks.
answered 1 year, 11 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Does the Samsung s4 use a Micro sim

asked 1 year, 11 months ago
Cieven
on Galaxy S4
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Cieven,

Yes your handset does use a Micro Sim.

Thanks.
answered 1 year, 10 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

I can't go into my gallery as it says "not enough memory, delete some items", but I can't get in to delete anything. Any ideas?

asked 1 year, 10 months ago
Anonymous
leeds
on Galaxy S4
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi

Firstly I would advise to go to Settings>More>Storage and check how much space you have available on your Galaxy S4. If stoarge is low you have the option to delete unused apps to free up some memory. Another option is to connect your S4 to your PC or laptop and drag and drop the DCIM folder to your desktop, you can delete or store your photos from here.
If you require any further assistance, please contact the Samsung Galaxy Support team at 0330 7267864 where they will be more than happy to help.

Thanks.
answered 1 year, 10 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

How do I get me galaxy S4 to set my call logs to calls only and not all logs. it keeps reverting back to all logs instead of staying on all calls

asked 1 year, 10 months ago
Anonymous
Borders
on Galaxy S4
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Anonymous,

When you are looking at your logs if you tap left of the home button you get the option for view by, select all calls and this will only display your call logs, if you back out of this and go back in it will still show the call logs.

Thanks.
answered 1 year, 10 months ago
Samsung E-Support
0points
1out of 2found this answer helpful.
Question

How do I stop the screen timing out when S4 is docked and charging in my car?

When I plug my S4 into my car dock and its charging via USA I dont want the screen to time out. mo S2 worked fine like this but I cant seem to find any setting which enables this or a Car Dock mode etc.
asked 1 year, 10 months ago
Anonymous
UK
on Galaxy S4
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

You can set the screen time out by pressing the following. Menu > Settings > My device > Display > Screen > Screen Timeout.

Thanks.
answered 1 year, 10 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

How can I disable the e mail alert sound on my Samsung s4 without disabling the incoming call sound

asked 1 year, 10 months ago
Anonymous
hampshire
on Galaxy S4
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Charlie,

Open your email application and press menu > Settings > select your Email@email.com account > Select ringtone > silent.

Thanks.
answered 1 year, 10 months ago
Samsung E-Support
0points
1out of 2found this answer helpful.
Question

Windows was unable to install your CDC Abstract Control Model (ACM) - why?

When I plug in my Galaxy S4 it says new device software required and tries to update it and fails and comes up with the above message saying please put the cd that came with the device into your computer. I didn't get a cd so how to get over this?
asked 1 year, 10 months ago
Anonymous
on Galaxy S4
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Lesley,

You will heed to download and install Samsung KIES as this contains the driver software required to connect your phone to your PC. You can download Samsung KIES here.

http://www.samsung.com/uk/support/usefulsoftware/KIES/JSP

Thanks.
answered 1 year, 10 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

My GT-I9505 does not have the 4G/LTE option within the Network Mode menu

I have an O2 supplied GT-I9505 and have just upgraded to O2s 4G service but my phone does not have the option to switch to 4g in the menu settings and I'm not receiving a 4g connection. I have checked that I have the latest firmware installed and I'm using a new 4g sim card. O2 have confirmed that the settings at their end are correct.

Can anyone help?
User submitted photo
asked 1 year, 10 months ago
Anonymous
London
on Galaxy S4
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
HI,

I would suggest contacting o2 again because the phone reads the data for 4G from the sim then displays the options on your phone.

Thanks.
answered 1 year, 10 months ago
Samsung E-Support
-1point
1out of 3found this answer helpful.
Question

I wish to replace the glass on my samsung galaxy s4 screen, where do i go?

asked 1 year, 9 months ago
Anonymous
on Galaxy S4
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

If you have broken the glass on your phone you will need to contact your local service centre to price a repair. You can locate your nearest service centre at the following link.

http://www.samsung.com/uk/support/location/supportServiceLocation.do?page=SERVICE.LOCATION

Thanks.
answered 1 year, 9 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

My WIFI won't connect to my home network anymore. What can I do?

My WIFI was working all day yesterday with no issues, yet today it won't even connect.
asked 1 year, 9 months ago
Anonymous
on Galaxy S4
-2points
0out of 2found this question helpful.
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1 answer
Answers
answer 1
Hi,

I would suggest resetting your router to resolve this issue.

Thanks.
answered 1 year, 9 months ago
Samsung E-Support
-9points
1out of 11found this answer helpful.
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