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Most Recent Questions
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Hi I have a galaxy s4, the phone is working but the screen is black at the bottom - the top quarter of the phone is responding normally.
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Gaslaxy s4 wont turn on

Customer Questions & Answers for
samsung Galaxy S4

The Samsung Galaxy S4 is your life companion. It helps you capture all the fun with camera features like Dual Shot, Drama Shot and Sound & Shot. Connect wirelessly and enjoy music, photos and games with others using Group Play, and listen to the same song on multiple devices with Share Music. Functionality like Air Gesture and Air View make it easy to preview content in an instant and scroll through contacts with a wave of your hand.
Customer Questions & Answers:
654 Questions
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546 Answers
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Questions & Answers for samsung Galaxy S4

Question

my sg4 will not connet to the pc .

asked 2 months, 1 week ago
steve
on Galaxy S4
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Question

How do I get rid of tabs on my galaxy s4 I've reached my limit

asked 2 months, 1 week ago
baggies
Bournemouth
on Galaxy S4
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Question

Hi I have a galaxy s4, the phone is working but the screen is black at the bottom - the top quarter of the phone is responding normally.

Is this repairable and would it be costly.
Thanks
asked 2 months, 1 week ago
D white
on Galaxy S4
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answer 1
Hi, Due to the nature of this issue. Please check out this link to find your local support centre, http://www.samsung.com/uk/support/supportcentres/. Our engineers will be able to advise you further. Hope this helps.
answered 2 months, 1 week ago
Samsung E-Support
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Question

Why won't my S4 update to lollipop?

My S4 doesn't display the lollipop up over the air or via Kies, what can I do?
asked 2 months, 1 week ago
Dan J
on Galaxy S4
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Question

how to I set up voice mail on my galaxy S4?

asked 2 months, 2 weeks ago
lesley505
Oxfordshire UK
on Galaxy S4
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Question

Why wont my S4 update to Lollipop?

My S4 will not update to lollipop even though everyone I know who has an S4 has received the update.
asked 2 months, 2 weeks ago
Dan J
on Galaxy S4
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answer 1
Hi Dan.

Have you tried checking for updates manually? You can do this by going to the software update menu in the device settings or by connecting to Samsung KIES.

Hope this helps.
answered 2 months, 2 weeks ago
Samsung E-Support
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Question

Why wont my S4 update to Lollipop?

My S4 will not update to lollipop even though everyone I know who has an S4 has received the update.
asked 2 months, 2 weeks ago
Dan J
on Galaxy S4
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Question

Gaslaxy s4 wont turn on

after an update the other day ,phone frooze. power it down by battery pull and restarted, on boot up it would not start and kept looping around the logo screen, tried to do a reset , homekey,power,volume key , phone went into recovery for 5 minutes then nothing . there is no signs of life in the phone at all even when plugged in to mains charger
asked 2 months, 2 weeks ago
Dave gadget
North Wales
on Galaxy S4
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answer 1
Hi Dave, due to the nature of this issue. Please check out this link to find your nearest service centre, http://www.samsung.com/uk/support/servicelocation/.
answered 2 months, 2 weeks ago
Samsung E-Support
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Question

Why do I keep getting sending failed email notifications on startup?

When I restart my Galaxy S4 I get three notifications that email sending has failed. I have no email in drafts or outbox and no matter what I do these notifications will not stop.
Please God, tell me how to stop them. My OCD is in meltdown....
asked 3 months, 2 weeks ago
Frustrated
Leeds UK
on Galaxy S4
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1 answer
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answer 1
Hi, Have you tried clearing the Cache? If you press Settings > Application manager > Select application > Clear Cache. Have you synced your device with your email? Perhaps you could reset your account through the email setting. Hope this helps.
answered 3 months ago
Samsung E-Support
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Question

I am using a S4 black.The items in my phone memory are not being displayed in the gallery or in MX player.What must I do to correct this problem?

asked 2 months ago
Anish
on Galaxy S4
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Question

Hi. My Galaxy S4 recently went through a significant software update and seemingly the entire OS changed. I am now having major issues with Bluetooth.

The Bluetooth flicks in and out when Im on a call for no apparent reason and it does the same when connecting to play music, in fact it plays for a about 5 secs, then goes silent, the plays for a couple more seconds and then completely stops. A reset only restarts the above process, all very frustrating.

Is anyone else having Bluetooth issues now?

Any suggested fixes?

Thanks.
asked 3 months, 2 weeks ago
giganticpete
Oxford
on Galaxy S4
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1 answer
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answer 1
Hi, We would advise factory resetting your device, please check out this link on how to reset your device http://www.samsung.com/uk/support/skp/faq/1038803. Please back up all your data before preforming this, you can do this with Kies. If the issue still persists, check out this link to find your nearest support centre http://www.samsung.com/uk/support/supportcentres/. Hope this helps.
answered 3 months, 2 weeks ago
Samsung E-Support
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Question

Why cant I see my sms messages in messages?

I have just updated and now cant seem sms messages. I can see the first line but there is no message content. What do I need to change or how do I get back to the previous version of android until this is fixed?
asked 3 months, 3 weeks ago
Petepresto
Plymouth
on Galaxy S4
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1 answer
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answer 1
Hi, Have you tried resetting your device? Check out this link on how to do this http://www.samsung.com/uk/support/skp/faq/1038803. Please make sure you back up all your data before preforming this, check out this link for the Kies tutorial http://www.samsung.com/uk/support/usefulsoftware/KIESTUTORIAL/JSP. Hope this helps.
answered 3 months, 2 weeks ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

I can not get my cloud account back after repair

S4 phone lost photos that are backed up to the cloud lost e mail address as Vodafone down loaded it all but dont know e mail
asked 3 months, 3 weeks ago
Deb e
England
on Galaxy S4
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1 answer
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answer 1
Hi, Unfortunately if you cannot retrieve your email address you will not be able to restore he data on to your device. Your email will be the address you have previously set up your cloud accounts with. Hope this helps.
answered 3 months ago
Samsung E-Support
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Question

Since updating my galaxy s4 GT-I9505 to the lates software version today I cant view ANY of my text messages. Can you help?

Since updating my galaxy s4 GT-I9505 to the lates software version today I cant view ANY of my text messages. Can you help? 10/04/2025
asked 3 months, 3 weeks ago
Hans
Bucks
on Galaxy S4
-2points
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1 answer
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answer 1
Hi Hans, we have found a factory reset does help with a new OS. Check out this link on how to do this http://www.samsung.com/uk/support/skp/faq/1038803. Make sure you back up all your data before preforming this, check out this link on how to back up through Kies http://www.samsung.com/uk/support/usefulsoftware/KIESTUTORIAL/JSP. Hope this helps.
answered 3 months, 2 weeks ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

Messaging has stopped working following the upgrade to lollipop

Messaging has stopped working following the upgrade to lollipop. The app opens and lists the texts but wont open messages to allow me to read or reply. I have tried clear cache and clear data as well as powering off and on all no luck. Anyone got any other ideas? (Dont really want to have to master reset). Thanks
asked 3 months, 3 weeks ago
sierkie
Bristol
on Galaxy S4
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answer 1
My messaging has also failed following the lollipop update. Ive tried rebooting, clearing cache etc., even downloaded another text app but it also stopped working shortly after downloading it. I need this facility on my phone as I work in a noisy environment and cannot often use the telephone. What are samsung doing about this?
answered 3 months, 2 weeks ago
Craig
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Question

System upgrade

Since the system upgrade last week my phone doesnt stay connected to the broadband bringing my data usage up which has always been low. Alarm no longer goes off in silent mode. The phone is now very slow and difficult to use. Is there any way to return to the previous update last week
asked 3 months, 3 weeks ago
Cherie
MK
on Galaxy S4
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answer 1
Hi Cherie, I'm afraid you cannot roll back to the previous software, once the updated version is installed. We have found resetting your device helps with a new OS, check out this link on how to do this http://www.samsung.com/uk/support/skp/faq/1038803. Make sure you back up all your data, you can do this through Kies check out this link http://www.samsung.com/uk/support/usefulsoftware/KIESTUTORIAL/JSP. Hope this helps.
answered 3 months, 2 weeks ago
Samsung E-Support
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Question

lock screen information

since the upgrade to android 5.0.1 my lock screen displays a weather info which never changes, tried going into settings-lock screen but not able to access the additional information menu which I believe is what I need to get rid of it. the add info is on but the item is a different colour and does not open when clicked on
asked 3 months, 4 weeks ago
wayno
wales
on Galaxy S4
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Question

change number of rings before voicemail kicks in

My galaxy s4 goes to voicemail far too quickly. I have read of a few fixes online but would prefer to hear your advice before trying them
asked 3 months, 4 weeks ago
jacky
Moray, Scotland
on Galaxy S4
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Question

How do I stop sound notification on Yahoo Mail app?

asked 2 months, 2 weeks ago
rod19
West Midlands UK
on Galaxy S4
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Question

why cant i make calls?

As from yesterday my phone wont make calls i can send & recieve messages need help please
asked 2 months, 2 weeks ago
juliad
derbyshire
on Galaxy S4
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