Search Samsung

Looking for Answers about samsung Galaxy S4?

Choose a Category
Accessories(Q:4 A:3)
Business products(Q:2702 A:1242)
Camera & Camcorder(Q:125 A:72)
Home Appliance(Q:87 A:50)
Home Appliances(Q:73 A:51)
Memory/Storage(Q:25 A:22)
Mobile Devices(Q:3560 A:2445)
Mobile Phone(Q:2190 A:1519)
Mobile Phone General Q&A(Q:2190 A:1519)
Mobile Phone(Q:2188 A:1517)
Mobile Phone General Q&A(Q:2188 A:1517)
Feature Phone(Q:149 A:66)
Galaxy Camera(Q:32 A:23)
Others(Q:16 A:7)
Smart Phone(Q:1667 A:1178)
Tablet(Q:324 A:243)
Notebooks/Display(Q:289 A:230)
PC & Office(Q:298 A:161)
Print Solutions(Q:39 A:26)
Storage(Q:29 A:21)
TV & AV(Q:1418 A:922)
TV / Audio / Video(Q:1190 A:667)
Shop now at Samsung
or
Choose a Category
Most Recent Questions
Recent Question:
Note 3 keeps crashing and freezing
Recent Question:
How can I make my favourite song my ringtone on my samsung s5?
Recent Question:
how to stream 4k video from galaxy s5 to samsung 4k tv?
Recent Question:
How can I delete Virgin Smartcall from my phone.
Recent Question:
Why does my Samsung Galaxy Ace put calls on hold automatically.?
Questions with Most Recent Answers
Question:
is it possible tp connect an external aerial to a galaxy s3 mini?
Question:
how to connect phone with my laptop? I want to add videos & pictures etc.
Question:
Phone not working after 4.2.2 update please help.
Question:
OS upgrade for S3 to kitkat?
Question:
Do any of the handheld devices such as the Samsung Note II or Note III support remote charging?

Customer Questions & Answers for
samsung Galaxy S4

The Samsung Galaxy S4 is your life companion. It helps you capture all the fun with camera features like Dual Shot, Drama Shot and Sound & Shot. Connect wirelessly and enjoy music, photos and games with others using Group Play, and listen to the same song on multiple devices with Share Music. Functionality like Air Gesture and Air View make it easy to preview content in an instant and scroll through contacts with a wave of your hand.
Customer Questions & Answers:
258 Questions
 | 
229 Answers
Overall Rating:
4.404 out of 5
4.4
out of
5

Questions & Answers for samsung Galaxy S4

Question

E mail

I am trying to add my e mail (talktalk) but it is saying not recognized, I have all the incoming / outgoing settings available but how do I manually set these on the phone? does anyone know?
asked 11 months ago
Anonymous
on Galaxy S4
+1point
1out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Anonymous,

To manually add an email account go to your settings and select the tab for accounts. When you add account and enter in your email address and password it will give you the option under this for manual setup or next. In this case select manual and perform the setup.

Thanks.
answered 10 months ago
Samsung E-Support
-2points
0out of 2found this answer helpful.
Question

Glonass GPS support not working

Hi, after updating my UK Galaxy S4 (I9505) to KitKat 4.4.2, I am no longer able to connect to Glonass satellites. My phone can detect them and locate them but does not appear to connect/make use of them. As you can see in the attached screen shot, this is a quick test using a GPS test app that shows a normal satellite connected but a Glonass satellite detected but won't connect. I am aware of other users facing the same issue. Can you advise if this is a known fault or issue?
User submitted photo
asked 2 weeks, 6 days ago
Anonymous
Belfast
on Galaxy S4
+2points
2out of 2found this question helpful.
Answer this Question
5 answers
Answers
answer 1
on android 4.4.2, same application with same version is showing GLONASS FIX on HTC ONE, Note 3 and even on S4 GT i9500 but not on my S4 LTE i9505 Ireland version
answered 2 weeks, 2 days ago
h4harris
0points
0out of 0found this answer helpful.
answer 2
Same is the case with my S4 LTE (Ireland-vodaphone ver)
After updating from Android 4.3 (XXUEMJ7) to Android 4.4.2 (XXUFNB8) via samsung KIES my S4 wont acquire valid GLONASS fix, the satellites are shown but not used ...

i have done master master reset as suggested by samsung support UK but no luck ... :(
answered 2 weeks, 4 days ago
h4harris
0points
0out of 0found this answer helpful.
answer 3
Same is the case with my S4 LTE (Ireland-vodaphone ver)
After updating from Android 4.3 (XXUEMJ7) to Android 4.4.2 (XXUFNB8) via samsung KIES my S4 wont acquire valid GLONASS fix, the satellites are shown but not used ... i have done master master reset as suggested by samsung support UK but no luck ... :(
answered 2 weeks, 4 days ago
h4harris
+1point
1out of 1found this answer helpful.
answer 4
Hi it's not a problem with the app, the phone's GPS is not connecting to Glonass satellites. The app is simply showing that this the case.
answered 2 weeks, 6 days ago
Anonymous
Belfast
+2points
2out of 2found this answer helpful.
answer 5
Hi,

Please kindly note that as this is a third party app we cannot advise on it.

We recommend you contact the app developer for further assistance.

Thanks.
answered 2 weeks, 6 days ago
Samsung E-Support
-6points
0out of 6found this answer helpful.
Question

sd card wont mount

installed a samsung micro sd card 32gb and it won't mount ?
asked 11 months ago
Anonymous
on Galaxy S4
-3points
0out of 3found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Can you please contact our Mobile Support team on 0330 7267864 (option 3/option 2)to allow us to carry out some troubleshooting exericses.
answered 1 month, 1 week ago
seoyeon song
-1point
0out of 1found this answer helpful.
answer 2
Hi,

Can you please contact our Mobile Support team on 0330 7267864 (option 3/option 2)to allow us to carry out some troubleshooting exericses.

Thanks.
answered 11 months ago
Samsung E-Support
-2points
0out of 2found this answer helpful.
Question

is it possible to move apps that i have purchased and run them from the micro sd card

asked 11 months ago
Anonymous
on Galaxy S4
0points
2out of 4found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Android v4.2.2 now supports apps running from SD Card and you can force this download (if it hasnt autoupdated) settings>more?about device>software update>update
answered 8 months ago
Smallbone Andy
-4points
1out of 6found this answer helpful.
answer 2
This is no more supported in versions latter then Andorid 4.0
answered 11 months ago
Anonymous
-5points
1out of 7found this answer helpful.
Question

GPS in nav app

Just want to clarify before I go on a trip around Europe using the Samsung Navigation app. Does the GPS use network data and therefore cost me a lot in data charges or is it free like the tom tom for example?
asked 10 months ago
Anonymous
on Galaxy S4
0points
0out of 0found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Try Navfree - You can download map packs & use GPS - no data connection required. It is free & very accurate.
answered 9 months ago
Anonymous
+4points
4out of 4found this answer helpful.
answer 2
Hi,

The GPS itself does not use data, however, the applications will require data usage in order to download maps. You may wish to contact your network provider regarding data charges when roaming.

Thanks
answered 10 months ago
Samsung E-Support
0points
1out of 2found this answer helpful.
Question

security policy update

have recently received a security policy update but not 100% sure its from Samsung. Just looking for confirmation from Samsung whether this is legitimate.
asked 6 months ago
Anonymous
London
on Galaxy S4
-1point
3out of 7found this question helpful.
Answer this Question
2 answers
Answers
answer 1
We are currently upgrading Security Enhancements for Android which will check apps for malicious code and security risks. However some customers appear to be experiencing a connection issue with the upgrade server which we are investigating.

Please be assured that there is nothing to be concerned about and we are working on resolving the issue.
answered 6 months ago
Samsung E-Support
+9points
12out of 15found this answer helpful.
answer 2
It's legit, but at moment there is an issue with updating from their servers. I'm also waiting for email confirmation on how to go about rectifying the errors.
answered 6 months ago
Anonymous
+4points
5out of 6found this answer helpful.
Question

Any problems with Bluetooth connectivity since 4.3 update

Since I updated to 4.3 on my galaxy s4 I can no longer connect to my iPad air via Bluetooth. Worked fine before, any one else experiencing this. I have unpaired the devices and reset both.
asked 4 months, 1 week ago
Anonymous
on Galaxy S4
-1point
1out of 3found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Hi,

We apologise for the issues that you are currently having with your device.

Old systems settings can be left on the phone after an update occurs, which is why we usually recommend a full factory reset after updating.

If this isn’t done your device may begin to give false readings from system resources, or experience technical problems, which may explain the issue you are having.

We would advise on doing the following, which is designed to reset the settings on your device. Please back up your device using Samsung KIES before you do this.

You can perform a factory reset on your device by navigating to the following menu:

Settings > Backup and reset > Factory data reset

If you continue to experience these issues after the reset please contact our Technical Support Team for further assistance on 0330 7267964.

Thanks.
answered 4 months, 1 week ago
Samsung E-Support
-4points
0out of 4found this answer helpful.
answer 2
Bluetooth tethering option had been switched off after update. All fixed.
answered 4 months, 1 week ago
Anonymous
0points
0out of 0found this answer helpful.
Question

Is there an FM radio on the Galaxy S4 or can I download one? Had one on my S2 but cannot find on on my new S4.

asked 3 months, 4 weeks ago
Anonymous
Northern Ireland
on Galaxy S4
-2points
1out of 4found this question helpful.
Answer this Question
2 answers
Answers
answer 1
I prefer using TuneIn Radio
answered 3 months, 3 weeks ago
JohnK
0points
1out of 2found this answer helpful.
answer 2
Hi,

There is no FM radio on S4 models running 4.3 operation system.

You can search for a 3rd party application in the Google Play store which may provide a similar function.

Thanks
answered 3 months, 4 weeks ago
Samsung E-Support
+1point
2out of 3found this answer helpful.
Question

My S4 keeps turning off

The last 2 weeks my phone keeps switching itself off when i try to do anything. When it does the phone gets warm and wont turn on unless i leave it for awhile or plug it into charge. When i try to turn on it switches itself off and the power drops quickly.
asked 7 months ago
Anonymous
London
on Galaxy S4
+2points
7out of 12found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Hi, ive had the same problem, i did a reset but it hasnt worked.
im sending it back to samsumg now as they told me it sounds as though it has a technical issue.
answered 4 months ago
Anonymous
+5points
7out of 9found this answer helpful.
answer 2
Hi,

Please backup your phone using Samsung KIES. Perform a factory reset by pressing Menu > settings > Accounts > Backup and reset > Factory data reset . When this is completed please connect your phone to Samsung KIES and restore your phone.

Thanks.
answered 7 months ago
Samsung E-Support
-28points
6out of 40found this answer helpful.
Question

How do i find the serial number on my S4, so i can register it?

asked 11 months ago
Anonymous
Nottingham
on Galaxy S4
-1point
4out of 9found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Hi,

You will find your serial number by going to Settings > More > About device > Status.

Thanks.
answered 11 months ago
Samsung E-Support
+3points
20out of 37found this answer helpful.
answer 2
Isn't it in beside the battery or under the battery besides the IMIE number.
answered 11 months ago
Bonzo
-5points
2out of 9found this answer helpful.
Question

were can i find the security key for mobile hotspot,Configure mobile app

asked 11 months ago
ads200
on Galaxy S4
+1point
1out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Ads200,

Go to Settings > More networks > Tethering and portable hotspot > Toogle the 'Portable Wi-Fi hotspot. You will then be given direction to connect from other devices including the security key.

Thanks.
answered 11 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

my s4 unable to play flash video in facebook website

I am unable play flash video in Facebook website, asking me to install flash player. when I click the link for install flash player it take me to adobe website and message showing this device don't support, but I can play YouTube video on YouTube website.
asked 11 months ago
Anonymous
on Galaxy S4
+2points
2out of 2found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

Adobe have ceased to support Android from Ice Cream Sandwich. As your phone runs Jelly Bean OS flash is not available.

Thanks.
answered 11 months ago
Samsung E-Support
-5points
3out of 11found this answer helpful.
Question

how do i enable cookies on my galaxy s4?

Can't find it anywhere and no help on the net! Just want to use facebook!
asked 11 months ago
Anonymous
on Galaxy S4
-1point
0out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

To enable cookies; Open Internet browser > Press 'Menu' (bottom left button) > Settings > Content settings > Accept cookies.

Thanks.
answered 11 months ago
Samsung E-Support
0points
2out of 4found this answer helpful.
Question

how do i enable cookies on my galaxy s4?

asked 11 months ago
Anonymous
on Galaxy S4
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

To enable cookies; Open Internet browser > Press 'Menu' (bottom left button) > Settings > Content settings > Accept cookies.

Thanks.
answered 11 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

What is wrong with the device memory

I have noticed that the device memory does not match on the 2 examples attached, this mean despite having over 9gb free I am unable to install much more. The device memory appears to be limited to 9.2gb and having checked on someone else S4 theirs is the same. Why is this being limited so much, is this a Samsung issue or something I can sort?
User submitted photo
User submitted photo
asked 11 months ago
Anonymous
England
on Galaxy S4
+1point
1out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

Please give our Galaxy S4 team a call on 03307267864 who will walk you through the memory allocation.

Thanks.
answered 11 months ago
Samsung E-Support
-8points
1out of 10found this answer helpful.
Question

Is it possible to remove the earphone shortcuts that appear in the drop down notification when headphone are connected?

asked 11 months ago
Anonymous
on Galaxy S4
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

Unfortunately, there is no way to edit or to delete the earphone shortcuts on the Notification Panel.

Thanks.
answered 11 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

What type of micro sd card does the S4 support?

asked 11 months ago
Anonymous
on Galaxy S4
-2points
0out of 2found this question helpful.
Answer this Question
1 answer
Answers
answer 1
It supports all standard micro SD cards upto 64GB without any issues. Make sure that it is not formatted as NTFS or FAT. It is better to reformat the card after you insert it in the phone.
answered 11 months ago
Anonymous
+5points
7out of 9found this answer helpful.
Question

pdf manuals

Any chance of getting a pdf copy of Samsung Galaxy S4 Quick Start guide and Handbook, that I found in the excellent S4 phone box - as this is too small for me to read. This will be handy if someone could email this to me please.
Many thanks
asked 11 months ago
Anonymous
London
on Galaxy S4
-1point
0out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
the manuals are available as pdfs on samsung site

http://www.samsung.com/uk/support/model/GT-I9505ZWABTU-downloads
answered 8 months ago
Smallbone Andy
+1point
1out of 1found this answer helpful.
Question

I have a 16g sd card from Samsung galaxy tab can I use it in new galaxy s4 phone

asked 11 months ago
Anonymous
on Galaxy S4
-1point
0out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

This should work as long as the class and type are listed in the back of the S4 manual.

Thanks.
answered 11 months ago
Samsung E-Support
+2points
3out of 4found this answer helpful.
Question

Just got the new Galaxy s4 and notice a lot of lag.

Can anyone help me? Just got the latest GS4, and very often it is laggin especially when I open and close apps, browse the web etc.. To be honest I never expected to experience something like this on such phone.. Do you think that this will be solved by a new update or is it something common on Samsung phones? I personally never had any samsung before. Maybe you can guide me.. Thanks
asked 11 months ago
Anonymous
Malta
on Galaxy S4
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

There are no know issues with lag on this handset but if you wish to have support on this product you can call us on 03307267864.

Thanks.
answered 11 months ago
Samsung E-Support
-2points
1out of 4found this answer helpful.
1 2 3 4 5 ... 13 next>>
Copyright © 1995-2014 SAMSUNG All rights reserved.