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Most Recent Questions
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CURRENTLY UNABLE TO DOWNLOAD. PLEASE RY AGAIN LATER MESSAGE
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My blu ray player won't play DVDs
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Customer Questions & Answers for
samsung Galaxy S III

It just gets us. Samsung’s Galaxy S III goes beyond smart. It’s more understanding. It’s the little things, like staying awake when you look at it and keeping track of loved ones. Fast and vivid, it makes sure you enjoy yourself, too. Galaxy S III makes work a little easier and makes play more fun. Inspired by nature, it combines an attractive look with ergonomic design. It’s made for you because it’s designed for humans.
Customer Questions & Answers:
516 Questions
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193 Answers
Overall Rating:
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Questions & Answers for samsung Galaxy S III

Question

can i use with Turkish sim in Turkey as it says this model is only compatible with a sim card issued from a mobile operator within Europe?

asked 6 months ago
hanife
bournemouth
on Galaxy S III
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answer 1
Hi Hanife,

This would depend on the carrier frequencies.

Thanks.
answered 6 months ago
Samsung E-Support
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Question

Why is my Samsung Galaxy 4S popping up Touchwiz - extremely irritating - just now, given I've owned phone about a month.

asked 7 months ago
La Maison
on Galaxy S III
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1 answer
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answer 1
Hi La Maison,

Please backup your phone using Samsung KIES. Perform a factory reset by pressing Menu > settings > Accounts > Backup and reset > Factory data reset . When this is completed please connect your phone to Samsung KIES and restore your phone.

Thanks.
answered 6 months ago
Samsung E-Support
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Question

backing up data

my phone is broken (dropped) and will only turn on via usb but the screen is just a mass of lines. I'm getting a new one through insurance and want to retrieve the data can this be done? Any help would be appreciated, thanks.
asked 7 months ago
dino
cardiff, south wales, uk
on Galaxy S III
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1 answer
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answer 1
Hi,

Please backup your phone using Samsung KIES. Perform a factory reset by pressing Menu > settings > Accounts > Backup and reset > Factory data reset . When this is completed please connect your phone to Samsung KIES and restore your phone.

Thanks.
answered 7 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Can you download songs from iTunes onto the Siii?

I want to put my music from iTunes on my S3. Is this possible and if so, how?
asked 7 months ago
Jonjeffs
France
on Galaxy S III
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1 answer
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answer 1
Hi,

It is not possible to download to your S3 from iTunes as iTunes is Apple proprietory software.

Thanks.
answered 7 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

i have a grey lte version s3 can i change the housing to a white one??

i really need a white s3 as they just look amazing! and i have the 4g titanium grey version please help me!
Thanks
asked 7 months ago
Jcurnow
Rochdale, Manchester
on Galaxy S III
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1 answer
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answer 1
Hi Jcurnow,

This would not be possible without voiding your Samsung warranty.

Thanks.
answered 7 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how come my s3 has suddenly died and will now not turn on???

my phone was working perfectly fine it was on 89% battery when it suddenly died and now it will not turn on. ?
asked 7 months ago
zoelouise79
plymouth uk
on Galaxy S III
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1 answer
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answer 1
Hi Zoe Louise,

Please call our galaxy support team on 03307267864 (local rate) for support with this.

Thanks.
answered 7 months ago
Samsung E-Support
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Question

My galaxy3 won't switch on or charge !

Phone is completely lifeless
asked 7 months ago
Davewid
Staithes
on Galaxy S III
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1 answer
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answer 1
Hi Dave,

You will need to contact our mobile support team on 03307267864 (local Rate) for troubleshooting and possible repairs if applicable.

Thanks.
answered 7 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

what happened to my gallery?

hello my mother is a owner of a Samsung Galaxy S3 and there has been a problem, when we take pictures on the smart phone we are not able to see the pictures. We have looked and looked for the gallery and we are not able to find i dont know what to do?
asked 7 months ago
deborah
LEICESTER , ENGLAND
on Galaxy S III
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1 answer
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answer 1
Hi Deborah,

The Gallery is an application which can be located in the apps drawer on your phone.

Thanks.
answered 7 months ago
Samsung E-Support
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Question

Does it take much time to charge the mobile for the first time? Average how many hours?

asked 8 months ago
Passant
on Galaxy S III
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answer 1
Hi

The average charging time for a first charge on your Galaxy S3 is approx 3 hours.

Thanks.
answered 8 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

how can i import everything from my s3 to my computer

looking to take all my contacts from my phone to my computer and all my photos and vidios
asked 8 months ago
11buybuy
scotland
on Galaxy S III
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1 answer
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answer 1
Hi

You can do a full back up of your S3 by using our Samsung KIES software.
I have provided you with useful links to download this software.

Please use Internet Explorer to install KIES. Click the download button and then select “Run”.

http://www.samsung.com/uk/support/usefulsoftware/KIES/JSP

KIES Video Tutorial
You can view a useful video tutorial about the various features of the KIES software, including how to back up your important files and update the software on your device, by visiting the link below:

http://www.samsung.com/uk/support/usefulsoftware/KIESTUTORIAL/JSP

Thanks
answered 8 months ago
Samsung E-Support
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Question

Battery charging

Please can you tell me why it takes so long to charge the battery for my Samsung Galaxy 111
asked 8 months ago
breithhhhh
Witham, Essex
on Galaxy S III
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1 answer
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answer 1
Hi breithhhhh,

Try your handset in safe mode when charging to see if you have the same issue. To put your S3 in safe mode restart and when it comes to the S3 logo hold the volume down button, if it operates as normal this is caused by a third party app and you should delete these. To take your handset out of safe mode just restart as normal.

Thanks.
answered 8 months ago
Samsung E-Support
0points
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Question

cannot charge phone...new handset trying to charge for first time nothing happening.

new phone won't charge
asked 8 months ago
maria
wigan
on Galaxy S III
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1 answer
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answer 1
Hi Maria,

We would advise that you take both the handset and charger back to the retailer (if purchased within the past 28 days). The retailer should attempt to charge the phone via an alternative charger to establish whether the issue lies with the charger or the phone itself.

If the phone was purchased over 28 days then you will need to contact our Galaxy Support team on 0330 7267864.

Thanks
answered 8 months ago
Samsung E-Support
0points
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Question

Why does it take 40 days to unlock a galaxy s 3

I have contacted orange to get my phone unlocked and they have told me it takes 40 days
asked 8 months ago
Jennifer
on Galaxy S III
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1 answer
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answer 1
Hi Jennifer,

Please note we do not lock any of our devices to any particular network. Some service providers may lock handsets to their own network, in order to ensure continued usage with them during the length of a user contract for example, which means only the service provider will have any unlock code for the handset.

As we do not lock our devices to any network, we are unable to advise as to why it may take 40 days for the device to be unlocked.
answered 8 months ago
Samsung E-Support
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0out of 0found this answer helpful.
Question

What type of memory card is compatible with the S3?

Are both the following micro SD memory cards compatible with the Samsung S3?

32GB micro SDHC (Class 10)
64GB micro SDXC (Class 10)

Thanks.
asked 8 months ago
Stoph
UK
on Galaxy S III
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1 answer
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answer 1
Hi Stoph,

Your S3 can have external memory of up to 64GB. We cannot guarantee compatibility with third party manufacturers.

Thanks.
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

my galaxy s3 keeps losing its contact images can i stop it?

asked 8 months ago
missporterloo
bedforshire
on Galaxy S III
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1 answer
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answer 1
Hi missporterloo,

I would suggest you back u your S3 using Samsung KIES and perform a factory data reset.

Thanks.
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

LCD screen

I dropped my phone and now the display screen seems damaged. How do I get it repaired?
asked 8 months ago
Rocky
Glasgow
on Galaxy S III
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1 answer
Answers
answer 1
Hi Rocky,

You can book your handset in to be looked at or check for a local service centre at the link below;

http://www.samsung.com/uk/support/location/supportServiceLocation.do?page=SERVICE.LOCATION

Thanks.
answered 8 months ago
Samsung E-Support
0points
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Question

is there a charge for using "Find my Phone" service by Samsung

Samsung services
asked 9 months ago
SaxxCymbol 7
Wauwatosa,Wi.
on Galaxy S III
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0out of 0found this question helpful.
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1 answer
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answer 1
Hi,

This service is free of charge, though you must first register a Samsung account before being able to use this function.

Thanks
answered 9 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Can't make phone calls using the normal phone keypad?

Whenever I try calling someone using the phone keypad, after selecting the number or pressing new number and later pressing the dial key, it never connects so I dial the same on viber and then call through that instead of using the phone keypad. Any help?
asked 9 months ago
Afzal
UK
on Galaxy S III
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0 answers
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This question currently has no approved answers.
Question

What apps are factory set in favourite app screen?

asked 9 months ago
Sarah
on Galaxy S III
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1 answer
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answer 1
Hi Sarah,

The default applications on the lock screen on the SIII are as follows; 'Phone', 'Messaging', 'Google Search', 'Internet' and 'Camera'. Please note, that these short cuts are only available if the Lock screen is set to 'Swipe'.

To change the short applications on the Lock screen go to Settings > Lock screen >Lock screen options > Shortcuts. You can delete short cuts by pressing and dragging an application to the 'Bin' at the bottom of the screen. You can add application by pressing the plus sign (+) to the right of the screen.

Thanks
answered 9 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

I have no network coverage but can I use my internet to make calls from my Galaxy 3?

asked 9 months ago
Gillwilk
Wales
on Galaxy S III
0points
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1 answer
Answers
answer 1
Hi Gillwilk,

There maybe third party applications available from the Google Play Store that may allow voice calls to be made via a 3G or WiFi internet connection.

Thanks
answered 9 months ago
Samsung E-Support
0points
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