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Customer Questions & Answers for
samsung Galaxy S III

It just gets us. Samsung’s Galaxy S III goes beyond smart. It’s more understanding. It’s the little things, like staying awake when you look at it and keeping track of loved ones. Fast and vivid, it makes sure you enjoy yourself, too. Galaxy S III makes work a little easier and makes play more fun. Inspired by nature, it combines an attractive look with ergonomic design. It’s made for you because it’s designed for humans.
Customer Questions & Answers:
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193 Answers
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Questions & Answers for samsung Galaxy S III

Question

samsung s3 will not charge fully

My s3 will not charge fully.
asked 1 year ago
daz1981
on Galaxy S III
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Daz1981,

To determine where the fault lies, can you please try a different charger if possible. This will idenitfy whether the fault is with the charger or the battery. If the battery charges as normal on the alternative charger then it is an issue with your exisitng charger.

Thanks.
answered 1 year ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Do you find the Samsung Galaxy S III too big

User submitted photo
asked 1 year, 10 months ago
Rider9300
on Galaxy S III
+1point
3out of 5found this question helpful.
Answer this Question
8 answers
Answers
answer 1
My advice is for you to pick one up and use it. How can you ask for someone else's opinion on its size? If you are however a one armed bandit and think you measure a phone by the ability to use only your thumb, I think you'd struggle to comfortably reach the top of the screen but the keyboard and general use is fine IMO. I find it is bizarre that the majority of smartphone users I see, use two hands to text message, yet using one hand is somehow important to some people. Its a lovely screen and I think this is about as big as screens will need to get.
answered 1 year, 1 month ago
dougal83
Maidstone
+3points
4out of 5found this answer helpful.
answer 2
If when you hold it with one hand, your thumb can't reach every corner - it's too big!
answered 1 year, 1 month ago
Strech
UK
-3points
2out of 7found this answer helpful.
answer 3
yes I think too big, he slipped out of my hands,
answered 1 year, 2 months ago
simon
-6points
1out of 8found this answer helpful.
answer 4
I have big hands, so it's perfect, could even be a bit bigger
answered 1 year, 4 months ago
mac209
UK
+1point
4out of 7found this answer helpful.
answer 5
For about the first 30 minutes it felt quite big but now I've had mine for a month and when ever I look at someone elses phone I think it's tiny! And they say my phones to big though.
answered 1 year, 5 months ago
Bowringad
+5points
7out of 9found this answer helpful.
answer 6
Nope, feels and looks much better than the iPhone
answered 1 year, 5 months ago
Fumper27
UK
+9points
10out of 11found this answer helpful.
answer 7
When I got it out the box for about an hour it looked very big then after 1 hour it felt just right and not that big at all.
answered 1 year, 7 months ago
s3-user
+10points
10out of 10found this answer helpful.
answer 8
No, is just right in my hand. :)
answered 1 year, 10 months ago
Rilla
Telford, UK
+6points
8out of 10found this answer helpful.
Question

Does anyone know when the Galaxy S3 will actually be available?

We all know that the Pebble Blue version of the S3 is going to be delayed, but the question is how long are we actually going to have to wait?
asked 1 year, 10 months ago
Humph
Nottingham
on Galaxy S III
-2points
2out of 6found this question helpful.
Answer this Question
4 answers
Answers
answer 1
I rang Vodafone on Monday morning. My 16Gb pebble blue Samsung Galaxy S3 was delivered to my home Tuesday morning, despite being told I would be on the pre-order waiting list and expected end of next week.
answered 1 year, 10 months ago
KT2109
0points
2out of 4found this answer helpful.
answer 2
I have just read that samsungs flagship store says the 22/06/2012
answered 1 year, 10 months ago
bex2012
+1point
3out of 5found this answer helpful.
answer 3
It was released last month. The Pebble Blue version got delayed due to concerns with quality control, however they are still available. I bought mine this morning (Blue one, they had 3 in stock).
answered 1 year, 10 months ago
Originality
+2points
3out of 4found this answer helpful.
answer 4
I've seen online somewhere that they said 19th June is the current ETA for the blue model.
answered 1 year, 10 months ago
gorpalm
London
-2points
1out of 4found this answer helpful.
Question

what is the maximum external/expandable memory you are able to put in to a Samsung Galaxy S3

asked 1 year, 10 months ago
klarke
uk, england
on Galaxy S III
+3points
5out of 7found this question helpful.
Answer this Question
3 answers
Answers
answer 1
I have downloaded the user manual and read the tech specs. I think the S III comes in 16 Gb, 32 Gb and 64 Gb versions, and you can put in a micro SDHC card which can be up to 64 Gb in the memory card slot after you lift the back cover off.
answered 1 year, 10 months ago
CoolHipDude
+18points
18out of 18found this answer helpful.
answer 2
The S3 can take up to a 64gig MicroSD card. These cards will be the of the MicroSDHC variety.
answered 1 year, 10 months ago
Brodnick
+11points
11out of 11found this answer helpful.
answer 3
64GB.
answered 1 year, 10 months ago
Shannon
+8points
8out of 8found this answer helpful.
Question

Is the battery removable / swappable?

Can you swap out the battery for a new one, whether the same capacity or greater?
asked 1 year, 10 months ago
Robert
New York
on Galaxy S III
+3points
3out of 3found this question helpful.
Answer this Question
3 answers
Answers
answer 1
Yes it is. Larger batteries (with new backs) are now available (October 2012) from the far east via ebay, should you need to obtain them quick. Not sure how good they'll be but if they power more than a day's use it will make a big difference.
answered 1 year, 6 months ago
Geoff in Kent
Snodland Kent UK
+1point
1out of 1found this answer helpful.
answer 2
Yes, at least for the EU version.
answered 1 year, 10 months ago
Rilla
Telford, UK
+1point
1out of 1found this answer helpful.
answer 3
The battery is removable, so putting in a new one is definitely possible. I'm sure it's only a matter of time until batteries with double the capacity (and a replacement back to fit the bigger battery) come out too. It's just a matter of waiting for spare/replacement batteries to go on sale.
answered 1 year, 10 months ago
Originality
+3points
3out of 3found this answer helpful.
Question

can I use a downloaded music file as my ringtone on the galaxy 3

asked 1 year, 10 months ago
mabo2009
on Galaxy S III
+2points
2out of 2found this question helpful.
Answer this Question
3 answers
Answers
answer 1
Ofcourse you can. You can do that or any of the smart phone available in market today.
answered 1 year, 6 months ago
Rajdev
India
+1point
2out of 3found this answer helpful.
answer 2
Yes. Go to the song you would like as a ringtone and then press the option button next to the home key. Select Set As and then Phone Ringtone
answered 1 year, 10 months ago
blueyuk83
+7points
7out of 7found this answer helpful.
answer 3
Yes. From music player with the desired file selected press the menu button and select "set as". Now choose as ringtone, caller ringtone or alarm ringtone. Done!
answered 1 year, 10 months ago
Rilla
Telford, UK
+6points
6out of 6found this answer helpful.
Question

does Galaxy SIII support dual band 802.11N Wifi?

ie does it operate in older crowded 2.4GHz band and the new, emptier 5GHz frequency bands?
asked 1 year, 10 months ago
AlcAm
UK
on Galaxy S III
+1point
1out of 1found this question helpful.
Answer this Question
3 answers
Answers
answer 1
Yes it does.
answered 1 year, 10 months ago
Luke
0points
1out of 2found this answer helpful.
answer 2
Here is what Thomas from Samsung Online Support Team told me last week:

"Yes, this phone supports dual channel Wi-Fi. Based on the specifications it is capable of supporting 300-400mbps due to the Wi-Fi HT40 support."

This is backed up from a mate in the know who says the S3 does have Wifi 2 aerials, whereas the S2 had only 1 so was limited to (only!) 150Mbps.
answered 1 year, 10 months ago
AlcAm
UK
+3points
3out of 3found this answer helpful.
answer 3
Yes, it supports both 802.11b/g/n and 802.11a at 2.4Ghz and 5Ghz.
answered 1 year, 10 months ago
Rilla
Telford, UK
+2points
3out of 4found this answer helpful.
Question

Is Galaxy 111 compaptible with sky go?

asked 1 year, 10 months ago
john..
on Galaxy S III
+1point
1out of 1found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Yes it is now..I tried today and Worked Fine
answered 1 year, 8 months ago
Graham
Nw UK
+4points
4out of 4found this answer helpful.
answer 2
No not yet, as Sky Go isn't even compatible with with Ice Cream Sandwich (Android 4.0, Latest version) Sky have said that it's 'weeks away' from being ready for the latest version of Android, and no doubt will be compatible with the Samsung Galaxy S III soon.
answered 1 year, 10 months ago
Matthew
Kent, England
+2points
4out of 6found this answer helpful.
Question

Does the UK release of the Galaxy SIII support 4G LTE?

My contract is at an end and i'm looking at an upgrade. i'll be tied into a two year contract so i'd like a phone that is 4G LTE capable now so that it is compatible when 4G LTE is rolled out in the UK. Does the UK version of the Galaxy SIII have this capability?
asked 1 year, 10 months ago
andy101
on Galaxy S III
+1point
2out of 3found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Remember UK's planned LTE (4G) frequencies are different from those in the US.

This is why the IPad v3 will not work now or ever in the UK on 4G. Which is why they have had to drop the "4G" from all their marketing... apart from the bits they forgot!

The US variant of the S3 is called "SGH-i747" [see Wikipedia] and supports 4G frequencies at 700MHz whereas the UKs will be 800 and 2600MHz.It also has 2G RAM and a 1.5 GHz dual-core Qualcomm Krait. Others phones with quad core also have 2 core 4G variants for the US - some issue with quad core chip-sets and LTE stack support at the moment.

So imported US "SGH-i747" phones WILL NEVER work on 4G in this country - even when we have a launched 4G network in the UK and they haven't even auctioned the frequencies off yet! It's taken a decade for 3G coverage to get to patchy, I can't imagine 4G coverage going any faster in this cash strapped land.
answered 1 year, 10 months ago
AlcAm
UK
+3points
4out of 5found this answer helpful.
answer 2
Currently LTE is only being trialed in Cumbria, north England. From what I understand, the "International" Galaxy S3 with the Exynos processor will not support LTE and only has 1GB of RAM. The Japanese, Korean and Canadian models will come with the Snapdragon S4 processor that will support LTE, and the US will receive them too. In short, if you want LTE, you have to either import the device or pick another.
answered 1 year, 10 months ago
Originality
-2points
1out of 4found this answer helpful.
Question

where can I download the user manual for Samsung Galaxy S111

asked 1 year, 10 months ago
col27
edinburgh
on Galaxy S III
-1point
1out of 3found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Is quite easy to find on the Samsung website

http://downloadcenter.samsung.com/content/UM/201206/20120608141856590/GT-I9300_UM_EU_Icecream_Eng_Rev.1.0_120607_Note.pdf
answered 1 year, 10 months ago
Rilla
Telford, UK
+9points
9out of 9found this answer helpful.
answer 2
Type in the below web address and it will take you to the manual where you can download it.

http://www.samsung.com/uk/support/model/GT-I9300MBAVOD-downloads

Hope this helps
answered 1 year, 10 months ago
emm2
solihull
+9points
10out of 11found this answer helpful.
Question

what support is there for a "car function" in the Galaxy SIII?

In the User Manual (R1.0 8th June) there is no explicit mention of any special car related function when u plug the S3 into the car dock/cradle.

The old S2 did have some such functionality though its user manual does not mention it either - I gather it asked what u wanted to do, allowing u to verbally tell it ie keeping your hands on the wheel and legal!
asked 1 year, 10 months ago
AlcAm
UK
on Galaxy S III
-1point
0out of 1found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Found "TecTile Programmable NFC Tags" from Samsung (see http://www.samsung.com/us/mobile/cell-phones-accessories/ETC-TT1G6NGSTA) which can be programmed to, amongst many other things, launch a chosen app when u hold the S3 against them.

So if u stick one on the car dock/cradle it could be made to launch your satnav app automatically - no buttons (if phone can still fit the dock with sticker in place else stick it close by!). I guess it can also initiate the S3's "driving mode" too - so u get text to speech on call/message notifications etc.

The app doesn't have to be running to activate behavior, though from the reviews people wish it would be capable of doing more things (like launch app and turn on bluetooth though the documentation seems to imply that u can - at least for 'phone settings':

What kinds of tags can I make?
Settings & Apps:

Change Phone Settings
Make a tag to set your phone up the way you like it when you get to work, or when you get in your car.
You can even set an alarm time for a bedside tag. You can set individual settings, or combine settings
to optimize your phone for your location - at home, at work, in the car, or other places.
...

I guess we need upgrade to firmware and the app for more flexibility. Maybe bigger capacity tags?

Thus u do have a mechanism of sorts to get your phone behaving as a sat nav device in the car with no fiddling about with buttons. Now to get rid of the fiddle of plugging in your charger with a true car dock...
answered 1 year, 9 months ago
AlcAm
UK
+3points
3out of 3found this answer helpful.
answer 2
Came across a mention of S3's (and S2's) "driving mode" settings in user manual which control things like
o provide audible notifications (Text-to-speech) for incoming calls, messages, or event details
o view the text of a new message received
So it reads new messages to you?

This mode seems to be initiated manually by u pressing the notifications panel (UM page 33/34), though in S2's its car dock must also have kicked it off on docking - hence my previous post mentioning it asking what u wanted to do after docking. Perhaps the S3 does too, if it has a car-dock (see other question on this very subject).

If the speech recognition side of "driving mode" works then its better than even the HTC's new car mode that gives u simplified landscape interface when u dock phone but its (fat) finger driven. Would be nice if S3's auto-launched on docking too though.
answered 1 year, 10 months ago
AlcAm
UK
0points
0out of 0found this answer helpful.
Question

"Authentication Error Occured"

As above
Hi I've got a Galaxy S3 which I like but it won't connect with the WiFi anymore. (anywhere). Keep getting "Authentication Error Occured" Googling this I find it isn't just me and there doesn't appear to be a hard and fast fix. Can Samsung help please?
asked 4 months, 4 weeks ago
Robert
United Kingdom
on Galaxy S III
0points
0out of 0found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Well I did this, Lost all my data, and layouts/folders, and still no better. There are a lot of people asking this question on the internet so it isn't just me. I don't want to send my 'phone back to you as I believe the problem must be the result of a recent update.
answered 3 months, 1 week ago
Robert
0points
0out of 0found this answer helpful.
answer 2
Hi Robert,

It is most likely a minor software confliction that is causing this issue to occur.

These minor software issues can easily be resolved by performing a factory reset on your device.

You can perform a factory reset on your device by navigating to the following menu:

Settings > Backup and reset > Factory data reset

Please note you will lose all applications and saved data, including your Google account, so ensure that you back up your device prior to performing the reset. This may help resolve any issues you are having.

If you continue to experience these issues after the reset please contact our Technical Support Team for further assistance on 0330 7267964.

Thanks
answered 4 months, 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

is it user friendly

asked 1 year, 10 months ago
philly
milton keynes
on Galaxy S III
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Yes and user interface is as simple as it can be, but the sheer breadth of customisation options and clever 'tech tricks' can make it daunting at first. Just take a deep breath and work through it slowly - most people will have 18-24 months to get to know the phone inside out (whilst on contract).

Best find so far in the half day I've had this phone? It can turn itself into a wi-fi hotzone, so you can link up a wi-fi enabled tablet/gadget to the internet whilst on the go. Brilliant.
answered 1 year, 10 months ago
gorpalm
London
+2points
2out of 2found this answer helpful.
Question

Does it have a special Pen to draw images etc

asked 1 year, 10 months ago
Barry
U K
on Galaxy S III
+2points
2out of 2found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Speaking to the salesperson instore today wearing a S3 tshirt - She said S3 shares many things w the Note, including ability to use smart pen with it - It wasn't demonstrated, I didn't pursue it as a line of questioning, and so far the accessories I've seen online for the it doesn't include a Sammy pen (what makes it smart btw?) , but who knows what they'll bring out soonest, and in the meantime I'm sure you could use a dumb stylus already available for the 4S and numerous tablets.
answered 1 year, 10 months ago
gorpalm
London
+1point
3out of 5found this answer helpful.
Question

What accessories are available?

the website isn't really clear of what accessories are for each model.. not the greatest web layout for customers to find as there doesnt seem any links from the actual product page
asked 1 year, 10 months ago
awaiting S3, goodbyeNokia
London
on Galaxy S III
+2points
2out of 2found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Have a look at US Accessories site:
http://www.samsung.com/us/mobile/cell-phones/SGH-T999MBATMB-accessories

But remember theirs is a slightly different S3 product to ours so product codes may not match, and charger voltages certainly won't travel across 'the pond'!
answered 1 year, 9 months ago
AlcAm
UK
-1point
0out of 1found this answer helpful.
Question

can the Samsung S3 be used as a modem for my laptop?

asked 1 year, 10 months ago
Kevin
on Galaxy S III
+1point
1out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Yes, tethering is supported by the Galaxy S3, however certain mobile networks may disable this feature, or charge you extra for it. Check the details of your current data plan (or any data plan you intend to get for this phone) for specific details on allowances/restrictions on tethering.
answered 1 year, 10 months ago
Originality
+5points
5out of 5found this answer helpful.
Question

When are blue galaxy S3's going to be available?

I understand the blue galaxy s3 has been delayed since its launch. I've pre-ordered one of these and am wondering when they're going to be available?
asked 1 year, 10 months ago
Tom C
UK
on Galaxy S III
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Ordered mine this Monday morning from Vodafone and it was delivered here Tuesday morning. It's the 16Gb pebble blue. Was told it wasn't due out until around 22nd June but Vodafone seem to have got their allocation early
answered 1 year, 10 months ago
KT2109
-1point
0out of 1found this answer helpful.
Question

does samsung galaxy s3 got same sim card size?

asked 1 year, 10 months ago
bhavu
on Galaxy S III
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
It uses MicroSIM. If you want to use your old SIM, you may have to cut it in half, or go to your local phone shop and ask for a MicroSIM replacement (they'll charge for it, but not much, and it only takes seconds to set up).
answered 1 year, 10 months ago
Originality
+5points
5out of 5found this answer helpful.
Question

Does the Samsung Galaxy S III have Flash and PDF support? What web browser does it use? Firefox? IE? Safari?

asked 1 year, 10 months ago
CoolHipDude
on Galaxy S III
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
I got flash working by installing it from the App market. Worked in both stock browser and Dolphin. Haven't tried Firefox or Skyfire, and I've no intention of trying Safari.
As for PDF, I'm sure there's an app to load it, although I've never needed it so I never looked.
answered 1 year, 10 months ago
Originality
+1point
1out of 1found this answer helpful.
Question

Can put a sim card in?

I'm new to smart phones and want to keep my existing number (my current phone is so old it's steam powered).
asked 1 year, 10 months ago
Porkx
on Galaxy S III
+2points
3out of 4found this question helpful.
Answer this Question
1 answer
Answers
answer 1
The S3 takes a Micro SIM, your network provider should be able to switch you over to a micro SIM and allow you to keep your telephone number.
answered 1 year, 10 months ago
Brodnick
+4points
4out of 4found this answer helpful.
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