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samsung Galaxy S III (Blue)

It just gets us. Samsung’s Galaxy S III goes beyond smart. It’s more understanding. It’s the little things, like staying awake when you look at it and keeping track of loved ones. Fast and vivid, it makes sure you enjoy yourself, too. Galaxy S III makes work a little easier and makes play more fun. Inspired by nature, it combines an attractive look with ergonomic design. It’s made for you because it’s designed for humans.
Customer Questions & Answers:
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Questions & Answers for samsung Galaxy S III (Blue)

Question

how to turn on video calling

asked 1 year, 6 months ago
ianred8
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

To use video calling, simply go to Contacts and single tap the recipient you wish to video call. You will then be given the option to 'Video call' which can be found under the contact's mobile number.

Thanks
answered 1 year, 6 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

My Galaxy S3 won't turn on!

My S3 froze when I was using it, so I took the battery out as it wouldn't turn off using the power button, put the battery back into the phone and then tried to turn the phone on again. When I did this it just came up with the Samsung logo and did nothing else. I was able to turn it off, which I then tried to turn it back on again, but it kept doing the same thing as before. It has nothing to do with the SIM or memory card as I took both of them out and then tried to reboot the phone. Nothing happened. I also left the battery out the phone for a short amount of time and then tried to restart the system again, but again this didn't work.
Can anyone help in anyway??
asked 1 year, 6 months ago
Anonymous
on Galaxy S III (Blue)
-3points
0out of 3found this question helpful.
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1 answer
Answers
answer 1
Hi,

Can you please contact our Galaxy Support team on 0330 7267864 (option 1) to allow us to take some further details.

Thanks
answered 1 year, 6 months ago
Samsung E-Support
-5points
0out of 5found this answer helpful.
Question

I've got a replacement Galaxy S3- how can I transfer all my apps and app data?

I have a replacement S3 as I broke the screen on my old one. I've transferred all my contacts/music/photos etc but how can I transfer all my apps to save me having to download everything again and start from the beginning?
asked 1 year, 6 months ago
Anonymous
on Galaxy S III (Blue)
-2points
0out of 2found this question helpful.
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1 answer
Answers
answer 1
Hi,

Your downloaded Apps will be saved to the Google Play Store via your gmail account. Simply go to Play Store > My Apps and download onto your new SIII.

Thanks
answered 1 year, 6 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

Phone suddenly stopped working and won't switch on

hi, can anyone suggest what to do or where to find help with S3 that has suddenly switched off and doesn't seem to be working? I removed the battery and tried pressing the start button but no sign of life.

Any suggestions?

Thanks
Rado
asked 1 year, 6 months ago
Anonymous
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Can you please contact our Galaxy Support team on 0330 7267864 (option 1) to allow us to take some further details such as serial number, IMEI as well as date and place of purchase.

Thanks
answered 1 year, 6 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

Is there or is there not a solution to the common SIII 'sudden death' syndrome?

This particular model has a problem with randomly switching off so that I have to re-boot it via the power button. I am on my 3rd SIII which was recently repaired yet I still have the same problem, is there a known solution to this or should I be thinking of getting a different hand set?
asked 1 year, 6 months ago
Anonymous
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

In the first instance, can you attempt to update the phone's software either by going to Settings > About device > Software update or by downloading and connecting the handset to Samsung Kies.

If no update is available, please reset the device by going to Settings > Back up and reset > Factory data reset. Prior to resetting, please ensure all files and media are backed up via Samsung Kies.

Thanks
answered 1 year, 6 months ago
Samsung E-Support
-4points
0out of 4found this answer helpful.
Question

Can I watch the BBC i-player on your mobile phones?

Will I be able to watch all British TV programs on a Galaxy III?
asked 1 year, 6 months ago
shuurinin
Isle of Wight, England
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

You will be able to download and install BBC Media Player and BBC iPlayer (both require downloaded) to your device from the Google Play Store.

Thanks
answered 1 year, 6 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

screen hairline crack but wasn't touched?!?!

My other half made a call - lasted about 20 mnins then closed the case (has the samsung s3 smart cover one). When he picked it up to make another call about half an hour later there was a crack from the volume button accross the screen but no one had touched it - he did comment on the phone being rather hot after the 1st call..... anyone else experienced this?? has it happened because of a fault??
asked 1 year, 6 months ago
Anonymous
Darlington
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Please contact our Galaxy Support team on 0330 7267864 (Option 1) to allow us to take some further details regarding this issue.

Thanks
answered 1 year, 6 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

why does the Samsung galaxy 3 screen crack so easy?

Only had it for two days and slipped out my hand and cracked the screen.I know now its happens a lot because I I read so many that its happened to. Why does it cost so much to fix? Also it seems like a weak spot on the Galaxy 3.
Look forward to your reply
asked 1 year, 6 months ago
jilly
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Jilly,

The SIII Super AMOLED screen - like screens on all our devices - is susceptible to cracking/scratching if dropped onto a hard or solid surface. It must be stressed that the screen is not 'crack proof'.

Pricing for replacement screens are set by Service Centres.

Thanks
answered 1 year, 6 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

I dropped my S3 and the screen has smashed, how much is a repair?

There are cracks all over the screen, however only a few can be felt, it still works and still takes pics etc. Does anyone know how much it would be to get repaired? And how I go about it?
asked 1 year, 6 months ago
Jennypreston
Scotland
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Jennypreston,

You would need to contact our service centre to get a quote for your screen. You can find the contact details for the service centre close to your area by searching this link:

http://www.samsung.com/uk/support/location/supportServiceLocation.do?page=SERVICE.LOCATION

Thanks.
answered 1 year, 6 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

I have bought a GT-I9300 to replace a GT-S5830, how can I transfer all my files from the old to the new?

asked 1 year, 6 months ago
Pambos
CYPRUS
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Pambos,

Download Samsung Kies - http://www.samsung.com/uk/support/usefulsoftware/KIES/JSP - and connect your Ace to your PC and back up your data via Kies.

Once this is done, connect your SIII to your PC and transfer the files the SIII handset.

On the link provided above, there is a tutorial video which will assist you.

Thanks
answered 1 year, 6 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do i apply sms alert tones?

How do i apply a downloaded sms alert tone as there is no option on the phone to do this?
asked 1 year, 6 months ago
stifler
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Stifler,

Please note that custom notification tones - such as SMS tones - are not supported by the Android OS, however this may be addressed in a future firmware update.

Thanks
answered 1 year, 6 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Samsung Galaxy S3 Update to Android 4.2

Is there an official announcement from Samsung that the i9300 Galaxy S3 model will receive the 4.2 Android Update at some point?
asked 1 year, 6 months ago
Anonymous
Sunderland
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

We have no official release date for the SIII in the UK receiving an update to 4.2.

You can check for available updates for your device on its support page on our website or by connecting to Samsung KIES.

Thanks
answered 1 year, 5 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

Samsung Galaxy S3 Keeps Freezing

The last few days it keeps freezing and now will not switch on, I have tried taking the battery out and replacing but it still won't work. can you please advise if this is some kind of software problem as it appears other people are having the same problem with the freezing but no one else has reported that they cannot get their phone back on.
asked 1 year, 5 months ago
T16mma
Yorkshire, England
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Can you please contact our Galaxy Support team on 0330 7267864 (Option 1) to allow us to take some details such as serial number, IMEI as well as date and place of purchase.

Thanks
answered 1 year, 5 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Is the Chinese Samsung S3 as good as the one made in Vietnam?

asked 1 year, 5 months ago
LDRW
Lebanon
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

We would ask you to reach out to Samsung in the country of your residence for assistance with your query.

You can view all countries and regions available for Samsung support at the link below:

http://www.samsung.com/uk/function/ipredirection/ipredirectionLocalList.do

Thanks
answered 1 year, 5 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how do i turn on browser cookies

in an attempt to carry out some activities a prompt will request for the action
asked 1 year, 5 months ago
Anonymous
warri, delta state
on Galaxy S III (Blue)
-1point
0out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

Regarding your query, please go to Internet > Men (bottom left button) > Settings > Privacy and security > Tick the 'Accept cookies' box.

Thanks
answered 1 year, 5 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

s3 ap2sd

As the S4 is going to have APP2SD enabled in the next update, will this feature ever come to the S3 in the UK?

Also, when can we expect the next update on the S3 to 4.2.2 or above.

Thank You.

Mike
asked 1 year, 5 months ago
Mikey
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Mikey,

We have no information regarding the SIII receving the 4.2 update at the minute.

You can check for available updates for your device on its support page on our website or by connecting to Samsung KIES.

Thanks
answered 1 year, 5 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

screen black but everything else works

my screen just turned black, but the touch screen works and i can hear sounds. I can navigate through the phone ( as in unlock, turn off etc) by memory, but i cant see anything on the screen at all, the buttons light up and i would try recovery etc but i cant see anything of the screen so i obs cant do that. Anyone know how to fix this or is it frazzled.
asked 1 year, 5 months ago
Anonymous
uk
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

Can you please contact our Galaxy Support team on 0330 7267864 (Option 1) so we can take some further information such as; serial number, IMEI as well as date and place of purchase.

Thanks
answered 1 year, 5 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

Can you use gloves with this device

asked 1 year, 5 months ago
Flipper
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Flipper,

Unfortunately, the SIII is not compatible with gloves.

Thanks
answered 1 year, 5 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

i cant send or recieve texts and calls but the internet and other data works fine ?

i have a samsung galaxy 3s
asked 1 year, 5 months ago
Anonymous
on Galaxy S III (Blue)
-1point
0out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

Can you please try resetting the device by going to Settings > Back up and reset > Factory data reset.

Prior to resetting, please ensure you have backed up all your data via Samsung Kies.

Thanks
answered 1 year, 5 months ago
Samsung E-Support
-2points
0out of 2found this answer helpful.
Question

Change its name

How do I change its name from GT19300 to my mobile name
asked 1 year, 5 months ago
Steve Owen
on Galaxy S III (Blue)
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Steve,

You can change the Bluetooth name by going to Settings > Bluetooth > Menu (bottom right button ) > Rename device > Enter name > Press OK.

Thanks
answered 1 year, 5 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
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