Do you have an email account set up on your device? If so, once entering the passcode/ pattern for the maximum amount of times, you will receive a pop up message telling your to wait 30 seconds.
After 30 seconds, 'forgot patter' will appear at the bottom of the screen. This options will allow you to log in with your email account.
Should you not have set up an email, you will need to perform a factory reset. With the phone off, hold down the Volume Up, Menu and Power buttons at the same time for approximately 10 seconds.
Release the buttons when you see the Android logo. This will access the unlock/reset menu.
Hope this helps.
answered 1 year, 8 months ago
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