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Customer Questions & Answers for
samsung Galaxy S III (Blue)

It just gets us. Samsung’s Galaxy S III goes beyond smart. It’s more understanding. It’s the little things, like staying awake when you look at it and keeping track of loved ones. Fast and vivid, it makes sure you enjoy yourself, too. Galaxy S III makes work a little easier and makes play more fun. Inspired by nature, it combines an attractive look with ergonomic design. It’s made for you because it’s designed for humans.
Customer Questions & Answers:
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Questions & Answers for samsung Galaxy S III (Blue)

Question

forgotten pin for Samsung S3mini

asked 5 months, 2 weeks ago
Andy
on Galaxy S III (Blue)
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1 answer
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answer 1
Hi Andy,

Do you have an email account set up on your device? If so, once entering the passcode/ pattern for the maximum amount of times, you will receive a pop up message telling your to wait 30 seconds.

After 30 seconds, 'forgot patter' will appear at the bottom of the screen. This options will allow you to log in with your email account.

Should you not have set up an email, you will need to perform a factory reset. With the phone off, hold down the Volume Up, Menu and Power buttons at the same time for approximately 10 seconds.
Release the buttons when you see the Android logo. This will access the unlock/reset menu.

Hope this helps.
answered 5 months, 2 weeks ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

How to backup text to Pc and read from Pc

Hello

Could you please let me know how I can Backup Text messages To my personal computer and read it from my pc later.

Thank You

Jabir
asked 5 months, 4 weeks ago
A Jabir
UK
on Galaxy S III (Blue)
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0out of 0found this question helpful.
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1 answer
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answer 1
Hi.

You can back up your text messages and other data on your device to Samsung Kies. All backed up data is then store in a Kies folder on your computer. Please see the link below to find all of the information and tutorials on Samsung KIES:

http://www.samsung.com/uk/support/usefulsoftware/KIES/

I hope this helps.
answered 5 months, 4 weeks ago
Kirsty Grayson
0points
0out of 0found this answer helpful.
Question

How to backup text to Pc and read from Pc

Hello

Could you please let me know how I can Backup Text messages To my personal computer and read it from my pc later.

Thank You

Jabir
asked 5 months, 4 weeks ago
A Jabir
UK
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi.

You can back up your text messages and other data on your device to Samsung Kies. All backed up data is then store in a Kies folder on your computer. Please see the link below to find all of the information and tutorials on Samsung KIES:

http://www.samsung.com/uk/support/usefulsoftware/KIES/

I hope this helps.
answered 5 months, 4 weeks ago
Kirsty Grayson
0points
0out of 0found this answer helpful.
Question

What are the electric spec of the charging device for the samsung galaxy siii?

Charging voltage end current
asked 5 months, 4 weeks ago
albertg
spain
on Galaxy S III (Blue)
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Question

Ihave bluetoothed images from my ultrabook on my Samsung S3 android, it has sent them to the Gallery app on the phone and installed them as individua

I have bluetoothed images from my ultrabook on my Samsung S3 android, it has sent them to the Gallery app on the phone and installed them as individual albums for each picture and it wont allow me to delete them. These pictures now have a little coloured circle at the bottom of the pic I guess this symbol means u cant delete from the app. How do I delete????
asked 6 months ago
meso1509
Attleborough
on Galaxy S III (Blue)
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Question

Will there be an Android Kit Kat 4.4 update in the UK?

I hear that there will be a Kit Kat 4.4 update for the S3 in the US and am wondering if it will be made available in the UK.
asked 6 months ago
MurtazaK
on Galaxy S III (Blue)
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1 answer
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answer 1
Hi.

There's currently no release date for KitKat on the S3. Keep an eye on our website, Samsung Kies, and the software update option in the device settings of your device for updates.

Thanks, hope this helps.
answered 6 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

When I sync samsung S3 to Outlook why do some contacts appear more than once on the samsung?

When I sync samsung S3 to Outlook why do some contacts appear more than once on the samsung? Outlook contacts are ok - no multiple entries!
asked 6 months ago
Mike
UK
on Galaxy S III (Blue)
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1 answer
Answers
answer 1
Hi.

It is possible that multiple folders for contacts may be set to display. Please check this by going to Contacts > Press the Menu soft key > Contacts to display > Select which type of contacts you wish to display.

It may also help to store all of your contacts in one place. You can do this by using the Import/Export option on your Galaxy S3. To do this, please go to Contacts > Press the Menu soft key > Import/Export > Select preferred option. You can choose where to store contacts on the device, and also which contacts you wish to export if you choose to do so.

Thanks.
answered 6 months ago
Kirsty Grayson
0points
0out of 0found this answer helpful.
Question

How do I restore deleted photos

I managed to delete a load of photos. Does anyone know how to restore them?
asked 6 months ago
Charlotte
uk
on Galaxy S III (Blue)
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0out of 0found this question helpful.
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1 answer
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answer 1
Hi Charlotte,

Unless previously backed up to Samsung Kies, files and photos that have been deleted cannot be restored.

Thanks
answered 6 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Why does my S3 GT-I9300 all of a sudden freeze within 5 seconds of turning it on? And how can I fix this?

I woke up one morning (phone working fine the night before) and it was frozen, so I restarted it and it froze again within 5 seconds of restarting. This has happened umpteen times for the past 3 days. The most important thing is I want to retrieve my photos. I went to the Samsung store to get it repaired but was told by a saleswoman that it couldnt be fixed ??? I ended up buying a new S3 mini, so I now have a working phone, but I wanted to get my phone repaired and she said that wouldnt be possible????????!!!! I still have no access to my photos - well in 5 seconds I can get to them but it doesnt give me enough time to back them up or transfer them to an SD card. Do you have any advice? I know there must be a way of getting my photos and I would appreciate a technician helping me.
asked 6 months ago
Amanda
Macclesfield, UK
on Galaxy S III (Blue)
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Question

Why wont I9300 turn on when battery is fully charged?

It turned on briefly when I first turned it on this morning after receiving . It showed a colourful screen then turned off. I then presumed the battery had died so charged it up. However there was no light on the pphone when charging it and it wont turn on again?
asked 6 months ago
Oscar
on Galaxy S III (Blue)
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1 answer
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answer 1
Hi Oscar, Due to the nature of this issue. Please check out this link to find your nearest service centre http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 6 months ago
Dominique Francis
0points
0out of 0found this answer helpful.
Question

how can I fix my cameras on my Samsung gt-19300 smartphone

Fix camera on gt -19300
asked 7 months ago
huggiebear
Brighton
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 7 months ago
Samsung Support
0points
0out of 0found this answer helpful.
Question

sudden death on s3

My Samsung galaxy s3 was working one minute and the next it just stop working and will not charge or turn on
asked 7 months ago
katie
leeds
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 7 months ago
Samsung Support
0points
0out of 0found this answer helpful.
Question

Is there a fix for screen errors/glitches

I have been noticing my Gs3 has been running a bit slower than usual and so I did a fresh install (hard reset) but I jave noticed since that the phone has not improved by much and has developed a fault when on the home screen and swipe between panels the opaque box that surround the apps turns into a different colour (or looks like when you smash the lcd screen and get aload of messy colors) but when you let go its fine and returns to the original opacity. I know it sounds petty but is this going to manifest into a full break down or is there a fix I dont want to do another hard reset if possible. Thanks
asked 7 months ago
Darlington Si
Darlington
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 7 months ago
Samsung Support
0points
0out of 0found this answer helpful.
Question

how to syc my mobile contact with my outlook

asked 7 months ago
amrfiky
UAE
on Galaxy S III (Blue)
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

You can sync your Galaxy S3 with Outlook using Samsung Kies. Please see the link below to find all of the information and tutorials on Samsung KIES.

http://www.samsung.com/uk/support/usefulsoftware/KIES/

Once you have installed Samsung Kies on to your PC, please follow the steps provided below to sync with Outlook.

1. Connect the Samsung Galaxy S3 to your computer using the USB cable and then launch Samsung Kies.
2. Select your device from the Connected Devices list and then click the "Sync" tab.
3. Enable the "Sync contacts with" option, choose "Outlook" from the drop-down menu and then click the "All Contacts" button.
4. Enable the "Sync Calendar with Outlook" and "Sync Tasks with Outlook" options if desired. Select the syncing direction from the "Syncing Direction" drop-down box.
5. If you want to update both Outlook and the Galaxy phone, select "Apply to both device and Outlook." Click "Sync" to sync the Samsung Galaxy S3 with your computer.

I hope this helps.
answered 7 months ago
Samsung Support
0points
0out of 0found this answer helpful.
Question

my apps keep crashing on my s3 even after two factory resets, what can i do to stop my apps crashing? around 80% of them are crashing

my apps keep crashing on my s3 even after two factory resets, what can i do to stop my apps crashing? around 80% of them are crashing
asked 7 months ago
shauncfcefc
glasgow scotland
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi, Due to the nature of this issue, Please check out this link to find your nearest service centre http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 7 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

where can I download a driver for galaxy S 3 to use bluetooth

trying to connect via bluetooth from S3 to laptop but get a message that driver not found
asked 7 months ago
Elizabeth
UK
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Elizabeth, What laptop are you trying to connect your phone to? If it is a Samsung laptop, Please check out this link to the website www.samsung.com/uk/home and enter your model code to find the driver that is suitable. Hope this helps.
answered 7 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

Where can I find the driver to connect the Galaxy S3 to PC by USB? Thanks.

asked 7 months ago
gazeid
on Galaxy S III (Blue)
-1point
0out of 1found this question helpful.
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0 answers
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Question

please can some help me my phone feeps on flashing and turning off and then when i turn it back on it comes up with process com.android.phone has stop

asked 7 months ago
richard
uk
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 7 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how to prolong battery life

how come in the last few months my battery only lasts minutes.. I have bought a new one but it is still the same. After checking battery usage my media is high (approx 70%) even when Im not using it
asked 7 months ago
sara
swindon
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Please see the link below which provides information on how to optimise and extend battery life.

http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=uk&seq=431945

If this does not rectify the problem then I advise that you contact your nearest service centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.

Thanks.
answered 7 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

When will the S3 GT-I9300 receive a bug fix update for android jelly bean 4.3 or receive an upgrade to 4.4 kit kat?

asked 7 months ago
Chris_458
on Galaxy S III (Blue)
-1point
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