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Customer Questions & Answers for
samsung Galaxy S III (Blue)

It just gets us. Samsung’s Galaxy S III goes beyond smart. It’s more understanding. It’s the little things, like staying awake when you look at it and keeping track of loved ones. Fast and vivid, it makes sure you enjoy yourself, too. Galaxy S III makes work a little easier and makes play more fun. Inspired by nature, it combines an attractive look with ergonomic design. It’s made for you because it’s designed for humans.
Customer Questions & Answers:
897 Questions
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452 Answers
Overall Rating:
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Questions & Answers for samsung Galaxy S III (Blue)

Question

My galaxy s3gt-19300 has no signal but wifi works and my screen does not swipe

asked 3 months, 3 weeks ago
Steve
London
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi Steve,

Due to the nature of this enquiry, please speak to your network provider for further information on signal. Hope this helps.
answered 3 months, 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Why the battery drain in Flight mode?

Please can you explain why/what in the device uses so much power when in Flight mode (& screen off) that drains the battery?

Even with a new battery it loses 5% of its power overnight.

I thought that Flight mode closed everything down and made the device hibernate... but apparently not.

Many thanks, Nick
asked 3 months, 3 weeks ago
Boydo
London
on Galaxy S III (Blue)
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0out of 0found this question helpful.
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1 answer
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answer 1
Hi,

Whilst in flight mode, you can still be connected to wifi therefore, it can still drain the battery. I would advise that you turn off wifi before turning on flight mode. There are also third party power saving apps available on the play store that can manage your devices power to enhance your battery life. Please check out this link for some additional power saving tips http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=uk&seq=431945. Hope this helps.
answered 3 months, 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

4.3 problems

Samsung s3 3g version will get any update version of Android or the 4.3 is the very last update for the device? if so then Samsung has any plan to fix the current 4.3 because it has lot of bugs.
asked 4 months ago
Faheem
London
on Galaxy S III (Blue)
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Faheem,

I'm afraid that there is no information on updates at the moment. If you are having issues with your S3 mini, please visit your loca repair centre http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 3 months, 4 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

in my s3 I9300 portable hotspot not working

When I on it it shows me on but ... not show in my notification panel. ... an also other devices are not found it..
asked 4 months ago
akhiles
ranchi
on Galaxy S III (Blue)
0points
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1 answer
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answer 1
Hi Akhiles,

The other devices that you want to connect to, need to search on their Wi-Fi and select your network. Also, they would need the password or the network key to access web of your network. For more information on this, please contact the Galaxy team on 0330 726 7864.

Hope this helps
answered 3 months, 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

I put my phone on charge and thereafter when I switch it on, it just displays the model number and freezes there. I have tried removing and replacing

asked 4 months ago
Daksh Lohiya
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Daksh,

Due to the nature of this enquiry, please contact your nearest repair centre to get your device repaired by one of our engineers http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 3 months, 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

i am unable to connect my galaxy s3 with computer .. it is charging but not opening any files etc.

asked 4 months, 1 week ago
Danii
pakistan
on Galaxy S III (Blue)
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1 answer
Answers
answer 1
Hi Danii,

Have you tried opening with Kies? http://www.samsung.com/uk/support/usefulsoftware/KIES/ This should allow you to manage all of your files on your S3 on your computer.

Hope this helps.
answered 4 months ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

Broken LCD screen

Ive recently broke the lcd screen on my Samsung s3 while the phone was locked with a password , everything still works I just cant see anything. is there a way I can retrieve my files off the phone without getting it fixed? ive tried Samsung kies but It just keeps telling me I need to unlock my phone with the password which I cant .
asked 4 months, 1 week ago
beckiie
North lincolnshire
on Galaxy S III (Blue)
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0out of 0found this question helpful.
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0 answers
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This question currently has no approved answers.
Question

How to see the time when the phone is on stand by?

If I have the S3 on stand by (single tap of power button) can I customise the settings that the time can still be displayed?
asked 4 months, 2 weeks ago
JohnOF
Derry
on Galaxy S III (Blue)
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0 answers
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Question

My screen is broken on my Galaxy S III in that it is black and i cannot see what i am doing&#59; how do i recover my photos to a PC?

i connected it to a PC but it didnt come up with anything in the files.
asked 4 months, 2 weeks ago
Ben C.
on Galaxy S III (Blue)
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Ben,

Due to the nature of this enquiry, please contact our Galaxy team on 0330 726 7864 as we need further information.

Thanks
answered 4 months, 2 weeks ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

How do i restore or set up a Samsung account on a Galaxy S3

A few weeks back, I accidentally accepted a software upgrade and when I did, it somehow brought up my wifes Hotmail account details and kept asking me to put in a password to verify the account. I got so fed up, I just stopped the Samsung account and now cannot access Google play store or any other Samsung account related apps. PLEASE HELP me to restore or set up a NEW Samsung account.
asked 4 months, 2 weeks ago
Jedikhan
United Kingdom
on Galaxy S III (Blue)
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1 answer
Answers
answer 1
1. From the Home Screen tap Apps menu item.
2. Drag the screen to the right and then tap the Settings menu item.
3. Tap Accounts & sync.
4. Tap Add account.
5. Tap 'Samsung account'.
6. Fill in the required details and then tap the 'Sign in' button.
7. Read the Terms and Conditions and when you are happy, tap the 'Agree' button.
8. Check your email you registered with this account for the verification link. When you have received it, tap the 'Next' button
Hope this helps.
answered 4 months, 2 weeks ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

my dictionary on samsung Siii has stopped learning new words or offering words taught in past

I no longer have ability to type my address or family members names if predictive text on. Why has the phone unlearnt my own words previously suggested when texting? Software upgrade is up to date.

any solutions?
asked 4 months, 3 weeks ago
eh of berkshire
near Reading, UK
on Galaxy S III (Blue)
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Question

how can i change the size of the text on messages as its gone bigger? thank you

asked 4 months, 3 weeks ago
chrissey
plymouth
on Galaxy S III (Blue)
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1 answer
Answers
answer 1
Hi Chrissey,

There may be a setting on your device that when you press the volume key, it changes the size of the text. Try using the volume down key to return the text to it's original size.To stop this setting;
1: Tap messaging
2: Press the menu button (bottom left button on device)
3: Press settings
4: 3rd option down, use the volume key, make sre this option is unchecked
If you need any further assistance, please cntact the Galaxy team on 0330 726 7864.

Hope this helps.
answered 4 months, 2 weeks ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

Why does my phone not support Adobe Flash

asked 4 months, 3 weeks ago
Maureen
notts uk
on Galaxy S III (Blue)
0points
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0 answers
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Question

Samsung S3 reading email attachments

Samsung S3 phone cannot open any word attachments in an email. Error says "word file is damaged or corrupt" when I know it is not!
asked 4 months, 3 weeks ago
red.barchetta
UK
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Due to the nature of this enquiry, please call our Galaxy support team on 0330 726 7864 to run through some troubleshooting with you.

Thanks
answered 4 months, 3 weeks ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

why are the lcd screens so expensive for the Galaxy s3 compared to other phones?

asked 4 months, 3 weeks ago
Annie
kent
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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0 answers
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Question

While playing music on the device the songs frequently skip

this problem has occured with every player ive tried including the standard version that came with the phone. it has been happening more frequently and wasnt always an issue until a month or two ago. tried factory rest with no luck, all the software is up to date also.
asked 5 months ago
corroonsteven
edinburgh
on Galaxy S III (Blue)
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi,

Due to the nature of this enquiry, we need some more infromation. Please contact our Galaxy support team on 0330 726 7864.

Thanks
answered 4 months, 3 weeks ago
Samsung E-support
-1point
0out of 1found this answer helpful.
Question

Why does my Samsung Galaxy S III restart when I am looking at my contacts list if it cannot find a network?

asked 5 months ago
Gingergeoff
UK
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

I suggest ensuring the software is up to date. If the software is fully up to date i would back up the device on Samsung Kies and perform a factory reset. If the problems persist you can use the below link to find your local Samsung service center and take the device for an engineer to have a look.

http://www.samsung.com/uk/support/servicelocation/

Hope this helps.
answered 4 months, 4 weeks ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

I deleted videos off my S3 when I only wanted to delete the pictures folder, can they be retrieved?

I couldnt access the gallery because Id run out of storage and had to delete files, I selected pictures only (not videos) but all my videos have gone, is there any way of getting them back?
asked 5 months ago
duncanS62
England
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Unfortunately there is no way to retrieve deleted files unless they had been previously backed up. To avoid this problem in future i suggest regularly backing up your device to Samsung Kies.

Hope this helps.
answered 5 months ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

why does my samsung galaxy s3 i9300camera keep showing an error message even after I applied the recommended steps

Camera
asked 5 months, 1 week ago
Anthony
on Galaxy S III (Blue)
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Anthony,

Have you tried performing a factory reset on your device?

Thanks
answered 5 months, 1 week ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

lock screen notification

as we have a default communication notification widget in lock screen and it must show all the notification includes missed call, messages and etc but its not showing anything. please help as i believe why to move play store apps for lock screen notification when samsung itself given such a nice widget.
asked 5 months, 2 weeks ago
rajesh
delhi, india
on Galaxy S III (Blue)
0points
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0 answers
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