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Customer Questions & Answers for
samsung Galaxy S III (Blue)

It just gets us. Samsung’s Galaxy S III goes beyond smart. It’s more understanding. It’s the little things, like staying awake when you look at it and keeping track of loved ones. Fast and vivid, it makes sure you enjoy yourself, too. Galaxy S III makes work a little easier and makes play more fun. Inspired by nature, it combines an attractive look with ergonomic design. It’s made for you because it’s designed for humans.
Customer Questions & Answers:
871 Questions
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431 Answers
Overall Rating:
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Questions & Answers for samsung Galaxy S III (Blue)

Question

Anyone know if a Galaxy S3 can be synched with another S3 or Laptop so that all comms. especially via Whatsapp appear on the other device

What foftware can be used for this which really works?
asked 2 days ago
pbez
Zimbabwe
on Galaxy S III (Blue)
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Question

How to execute Make bug report at Developer optons

Galaxy S3/ v4.3
I want to send my bug report to someone from my cellphone, so I chose Include bug reports in... at Developer options after that, when I chose Make bug report for bug report capture, my S3 was rebooting automatically.
Please let me know how I can execute Make bug report?
asked 3 days ago
Sangwon
Seoul
on Galaxy S III (Blue)
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Question

3G not working

I have WCDMA/GPS selected but no G appears on top of phone and when I try to use it away from nWi-Fi it says No Signal.
Is this a hardware fault - I only bought it on 8th May 2014!
asked 4 days ago
Robbo
Northern Ireland
on Galaxy S III (Blue)
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1 answer
Answers
answer 1
Hi,

Have you tired turning on your mobile data? Go to; Settings > Data Usage > Mobile Data. If so, please contact your network provider for more information on mobile data as this may be dependant on your tariff. Hope this helps.
answered 2 days ago
Samsung E-Support
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Question

I cant tether my phone to windows xp

I have a galaxy S3 phone that I want to tether to my windows xp machine that doesnt have internet access. The pc sees it as an Android camera but cannot find the driver. I have tried installing Kies but it wont install without internet access
asked 5 days ago
Spursman1882
UK
on Galaxy S III (Blue)
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answer 1
Hi, Connection of the S3 can be done over Wi-Fi, over Bluetooth or by physical connection using a USB cable. To do this, go to apps >Settings > More Settings > tap Tethering and Portable Hotspot. Tap the USB option to tether your S3 to your machine.
1. Connect your phone to your computer using the USB cable that came with your device.
2. Click the Start button on your computer
3. Click on My Computer.
4. Double click on your Samsung device. Hope this helps.
answered 2 days ago
Samsung E-Support
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Question

Polaris viewer 4.1 error message

When opening file I get and error message. Is their anyway to reinstall the polaris viewer
asked 2 weeks ago
s3 0091
West Midlands
on Galaxy S III (Blue)
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1 answer
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answer 1
Hi,

Is the firmware on your S3 up to date? If so, you could try deleting the app by; Going to Settings > Applications > Mannage applications > Tap application > Uninstall. Then, you need to go back to the play store and reinstall the app. If you need any further assistance with this application, please contact the provider.
Hope this helps
answered 1 week, 6 days ago
Samsung E-Support
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Question

How do I move Apps to SD Card?

Unable to send Apps to SD card in Applications Manager - There is no "Send to SD card" button displayed - only Uninstall, Clear Data etc. My S III recognises SD card and it has plenty of space. How do I get the Application Manager to allow me to transfer Apps to SD card? Thanks!
asked 3 weeks, 6 days ago
Hereward
UK
on Galaxy S III (Blue)
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1 answer
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answer 1
Hi Hereward,

I'm afraid some applications cannot be moved to an SD card. For such apps the Move to SD card option will be unavailable. Hope this helps.
answered 3 weeks, 6 days ago
Samsung E-Support
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Question

How do I "Resume" system restore?

Ive had to restore my data, it took several hrs, but stopped short by about two weeks due to "poor internet connection" - how can I "resume" the restore?
asked 4 weeks, 1 day ago
Censa
Cambridge, UK
on Galaxy S III (Blue)
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1 answer
Answers
answer 1
Hi Censa,

Are you trying to restore your data through Kies? If so, I would advise that you use a strong wifi connection to restore. Please check out this video link that explains how to restore data http://www.samsung.com/uk/support/usefulsoftware/KIESTUTORIAL/JSP. Hope this helps.
answered 4 weeks, 1 day ago
Samsung E-Support
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Question

My can I stop my Samsung S3 from Freezing?

I have had my samsung for a year and a half now and recently it has begun to freeze the screen. The only way to remedy this is to manually pull the battery from the back. On booting the phone back up it looses between 10-20 percent of the battery charge. It seems to be happening more frequently and can happen 2 to 3 times a day.
asked 1 month ago
Frankie
Warwick/UK
on Galaxy S III (Blue)
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1 answer
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answer 1
Hi Frankie,

Please check out this link for tips and tricks on what to do if your device is freezing http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=uk&seq=1029191. Hope this helps.
answered 4 weeks, 1 day ago
Samsung E-Support
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Question

My galaxy s3gt-19300 has no signal but wifi works and my screen does not swipe

asked 1 month ago
Steve
London
on Galaxy S III (Blue)
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1 answer
Answers
answer 1
Hi Steve,

Due to the nature of this enquiry, please speak to your network provider for further information on signal. Hope this helps.
answered 1 month ago
Samsung E-Support
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Question

Why the battery drain in Flight mode?

Please can you explain why/what in the device uses so much power when in Flight mode (& screen off) that drains the battery?

Even with a new battery it loses 5% of its power overnight.

I thought that Flight mode closed everything down and made the device hibernate... but apparently not.

Many thanks, Nick
asked 1 month ago
Boydo
London
on Galaxy S III (Blue)
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1 answer
Answers
answer 1
Hi,

Whilst in flight mode, you can still be connected to wifi therefore, it can still drain the battery. I would advise that you turn off wifi before turning on flight mode. There are also third party power saving apps available on the play store that can manage your devices power to enhance your battery life. Please check out this link for some additional power saving tips http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=uk&seq=431945. Hope this helps.
answered 1 month ago
Samsung E-Support
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Question

4.3 problems

Samsung s3 3g version will get any update version of Android or the 4.3 is the very last update for the device? if so then Samsung has any plan to fix the current 4.3 because it has lot of bugs.
asked 1 month, 1 week ago
Faheem
London
on Galaxy S III (Blue)
+1point
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1 answer
Answers
answer 1
Hi Faheem,

I'm afraid that there is no information on updates at the moment. If you are having issues with your S3 mini, please visit your loca repair centre http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 1 month ago
Samsung E-Support
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Question

I put my phone on charge and thereafter when I switch it on, it just displays the model number and freezes there. I have tried removing and replacing

asked 1 month, 1 week ago
Daksh Lohiya
on Galaxy S III (Blue)
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1 answer
Answers
answer 1
Hi Daksh,

Due to the nature of this enquiry, please contact your nearest repair centre to get your device repaired by one of our engineers http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 1 month ago
Samsung E-Support
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Question

i am unable to connect my galaxy s3 with computer .. it is charging but not opening any files etc.

asked 1 month, 2 weeks ago
Danii
pakistan
on Galaxy S III (Blue)
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1 answer
Answers
answer 1
Hi Danii,

Have you tried opening with Kies? http://www.samsung.com/uk/support/usefulsoftware/KIES/ This should allow you to manage all of your files on your S3 on your computer.

Hope this helps.
answered 1 month, 1 week ago
Samsung E-support
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Question

How to see the time when the phone is on stand by?

If I have the S3 on stand by (single tap of power button) can I customise the settings that the time can still be displayed?
asked 1 month, 3 weeks ago
JohnOF
Derry
on Galaxy S III (Blue)
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Question

My phone is under 12 months old hardly used but takes 3 days to charge up??

My phone is under 12 months old hardly used but takes 3 days to charge up??
asked 1 week, 2 days ago
delia
london
on Galaxy S III (Blue)
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1 answer
Answers
answer 1
Hi, Have you tried using another charger? Check out this link to find your nearest service centre http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 1 week, 1 day ago
Samsung E-Support
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Question

My screen is broken on my Galaxy S III in that it is black and i cannot see what i am doing&#59; how do i recover my photos to a PC?

i connected it to a PC but it didnt come up with anything in the files.
asked 1 month, 4 weeks ago
Ben C.
on Galaxy S III (Blue)
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1 answer
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answer 1
Hi Ben,

Due to the nature of this enquiry, please contact our Galaxy team on 0330 726 7864 as we need further information.

Thanks
answered 1 month, 3 weeks ago
Samsung E-support
0points
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Question

are my contacts saved to the sim card and the phone

asked 2 weeks ago
keith
cardiff
on Galaxy S III (Blue)
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1 answer
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answer 1
Hi.

Please see page 95 of the link below:

http://downloadcenter.samsung.com/content/UM/201302/20130228184012484/GT-I9300_UM_EU_Jellybean_Eng_Rev.1.1_130228_Screen.pdf

Thanks.
answered 1 week, 1 day ago
Samsung E-Support
0points
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Question

HOW DO I SAVE ALL MY DETAILS

JUST ORDERED A NEW SAMSUNG, NEED TO GET ALL MY NUMBERS STORED TO SD CARD, HOW CAN I DO THIS
asked 2 weeks, 2 days ago
PETER
BRAINTREE
on Galaxy S III (Blue)
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1 answer
Answers
answer 1
Hi Peter,

1.From the Home Screen tap Contacts.
2. Press the Menu button.
3. Tap Import/Export.
4. Tap Export to SD card.
Hope this helps.
answered 2 weeks, 1 day ago
Samsung E-Support
0points
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Question

how can i change the size of the text on messages as its gone bigger? thank you

asked 2 months ago
chrissey
plymouth
on Galaxy S III (Blue)
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1 answer
Answers
answer 1
Hi Chrissey,

There may be a setting on your device that when you press the volume key, it changes the size of the text. Try using the volume down key to return the text to it's original size.To stop this setting;
1: Tap messaging
2: Press the menu button (bottom left button on device)
3: Press settings
4: 3rd option down, use the volume key, make sre this option is unchecked
If you need any further assistance, please cntact the Galaxy team on 0330 726 7864.

Hope this helps.
answered 1 month, 3 weeks ago
Samsung E-support
0points
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Question

why are the lcd screens so expensive for the Galaxy s3 compared to other phones?

asked 2 months ago
Annie
kent
on Galaxy S III (Blue)
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