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Customer Questions & Answers for
samsung Galaxy S III (Blue)

It just gets us. Samsung’s Galaxy S III goes beyond smart. It’s more understanding. It’s the little things, like staying awake when you look at it and keeping track of loved ones. Fast and vivid, it makes sure you enjoy yourself, too. Galaxy S III makes work a little easier and makes play more fun. Inspired by nature, it combines an attractive look with ergonomic design. It’s made for you because it’s designed for humans.
Customer Questions & Answers:
888 Questions
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446 Answers
Overall Rating:
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Questions & Answers for samsung Galaxy S III (Blue)

Question

sudden death on s3

My Samsung galaxy s3 was working one minute and the next it just stop working and will not charge or turn on
asked 5 days ago
katie
leeds
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 3 days ago
Samsung Support
0points
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Question

Is there a fix for screen errors/glitches

I have been noticing my Gs3 has been running a bit slower than usual and so I did a fresh install (hard reset) but I jave noticed since that the phone has not improved by much and has developed a fault when on the home screen and swipe between panels the opaque box that surround the apps turns into a different colour (or looks like when you smash the lcd screen and get aload of messy colors) but when you let go its fine and returns to the original opacity. I know it sounds petty but is this going to manifest into a full break down or is there a fix I dont want to do another hard reset if possible. Thanks
asked 1 week, 2 days ago
Darlington Si
Darlington
on Galaxy S III (Blue)
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1 answer
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answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 1 week ago
Samsung Support
0points
0out of 0found this answer helpful.
Question

where can I download a driver for galaxy S 3 to use bluetooth

trying to connect via bluetooth from S3 to laptop but get a message that driver not found
asked 2 weeks, 3 days ago
Elizabeth
UK
on Galaxy S III (Blue)
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1 answer
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answer 1
Hi Elizabeth, What laptop are you trying to connect your phone to? If it is a Samsung laptop, Please check out this link to the website www.samsung.com/uk/home and enter your model code to find the driver that is suitable. Hope this helps.
answered 2 weeks ago
Samsung E-Support
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Question

please can some help me my phone feeps on flashing and turning off and then when i turn it back on it comes up with process com.android.phone has stop

asked 2 weeks, 4 days ago
richard
uk
on Galaxy S III (Blue)
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1 answer
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answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 2 weeks, 3 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how to prolong battery life

how come in the last few months my battery only lasts minutes.. I have bought a new one but it is still the same. After checking battery usage my media is high (approx 70%) even when Im not using it
asked 2 weeks, 6 days ago
sara
swindon
on Galaxy S III (Blue)
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Please see the link below which provides information on how to optimise and extend battery life.

http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=uk&seq=431945

If this does not rectify the problem then I advise that you contact your nearest service centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.

Thanks.
answered 2 weeks, 2 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

When will the S3 GT-I9300 receive a bug fix update for android jelly bean 4.3 or receive an upgrade to 4.4 kit kat?

asked 2 weeks, 6 days ago
Chris_458
on Galaxy S III (Blue)
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Question

Cant recover websites from bookmarks

I have a page of Bookmarks of web sites that I infrequently use but to which I still want quick access.
every time I try to open one the phone reverts back to the Google search page.
When I try to add another bookmark, the same happens.
When I try to delete a bookmark, the same happens.
Then, when I return to my homepage screen, all the background has turned black, the wallpaper has disappeared and it takes about 30 secs for it to return to normal.
asked 3 weeks ago
papajay99
North Yorkshire
on Galaxy S III (Blue)
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Question

Not registered on network

I get the above message whenever I use my phone, I know its a problem with my IMEI number what can I do to fix this?
asked 1 month ago
andycam
Manchester, England
on Galaxy S III (Blue)
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Due to the nature of this enquiry, it seems that you need to contact your network provider for more information. Thank you.
answered 4 weeks, 1 day ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

any new news regarding the battery drainage problems on the samsung s3

asked 1 month, 1 week ago
crazy lady
cardiff
on Galaxy S III (Blue)
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1 answer
Answers
answer 1
Hi.

Please see the link below which provides information on how to optimise and extend battery life.

http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=uk&seq=431945

Thanks.
answered 1 month, 1 week ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how can I fix my cameras on my Samsung gt-19300 smartphone

Fix camera on gt -19300
asked 3 days ago
huggiebear
Brighton
on Galaxy S III (Blue)
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 2 days ago
Samsung Support
0points
0out of 0found this answer helpful.
Question

How to execute Make bug report at Developer optons

Galaxy S3/ v4.3
I want to send my bug report to someone from my cellphone, so I chose Include bug reports in... at Developer options after that, when I chose Make bug report for bug report capture, my S3 was rebooting automatically.
Please let me know how I can execute Make bug report?
asked 1 month, 3 weeks ago
Sangwon
Seoul
on Galaxy S III (Blue)
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Question

3G not working

I have WCDMA/GPS selected but no G appears on top of phone and when I try to use it away from nWi-Fi it says No Signal.
Is this a hardware fault - I only bought it on 8th May 2014!
asked 1 month, 3 weeks ago
Robbo
Northern Ireland
on Galaxy S III (Blue)
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1 answer
Answers
answer 1
Hi,

Have you tired turning on your mobile data? Go to; Settings > Data Usage > Mobile Data. If so, please contact your network provider for more information on mobile data as this may be dependant on your tariff. Hope this helps.
answered 1 month, 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

I cant tether my phone to windows xp

I have a galaxy S3 phone that I want to tether to my windows xp machine that doesnt have internet access. The pc sees it as an Android camera but cannot find the driver. I have tried installing Kies but it wont install without internet access
asked 1 month, 3 weeks ago
Spursman1882
UK
on Galaxy S III (Blue)
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1 answer
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answer 1
Hi, Connection of the S3 can be done over Wi-Fi, over Bluetooth or by physical connection using a USB cable. To do this, go to apps >Settings > More Settings > tap Tethering and Portable Hotspot. Tap the USB option to tether your S3 to your machine.
1. Connect your phone to your computer using the USB cable that came with your device.
2. Click the Start button on your computer
3. Click on My Computer.
4. Double click on your Samsung device. Hope this helps.
answered 1 month, 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how to syc my mobile contact with my outlook

asked 2 weeks, 1 day ago
amrfiky
UAE
on Galaxy S III (Blue)
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1 answer
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answer 1
Hi.

You can sync your Galaxy S3 with Outlook using Samsung Kies. Please see the link below to find all of the information and tutorials on Samsung KIES.

http://www.samsung.com/uk/support/usefulsoftware/KIES/

Once you have installed Samsung Kies on to your PC, please follow the steps provided below to sync with Outlook.

1. Connect the Samsung Galaxy S3 to your computer using the USB cable and then launch Samsung Kies.
2. Select your device from the Connected Devices list and then click the "Sync" tab.
3. Enable the "Sync contacts with" option, choose "Outlook" from the drop-down menu and then click the "All Contacts" button.
4. Enable the "Sync Calendar with Outlook" and "Sync Tasks with Outlook" options if desired. Select the syncing direction from the "Syncing Direction" drop-down box.
5. If you want to update both Outlook and the Galaxy phone, select "Apply to both device and Outlook." Click "Sync" to sync the Samsung Galaxy S3 with your computer.

I hope this helps.
answered 3 days ago
Samsung Support
0points
0out of 0found this answer helpful.
Question

my apps keep crashing on my s3 even after two factory resets, what can i do to stop my apps crashing? around 80% of them are crashing

my apps keep crashing on my s3 even after two factory resets, what can i do to stop my apps crashing? around 80% of them are crashing
asked 2 weeks, 2 days ago
shauncfcefc
glasgow scotland
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi, Due to the nature of this issue, Please check out this link to find your nearest service centre http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 2 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Where can I find the driver to connect the Galaxy S3 to PC by USB? Thanks.

asked 2 weeks, 4 days ago
gazeid
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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0 answers
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Question

Polaris viewer 4.1 error message

When opening file I get and error message. Is their anyway to reinstall the polaris viewer
asked 2 months ago
s3 0091
West Midlands
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Is the firmware on your S3 up to date? If so, you could try deleting the app by; Going to Settings > Applications > Mannage applications > Tap application > Uninstall. Then, you need to go back to the play store and reinstall the app. If you need any further assistance with this application, please contact the provider.
Hope this helps
answered 2 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do I move Apps to SD Card?

Unable to send Apps to SD card in Applications Manager - There is no "Send to SD card" button displayed - only Uninstall, Clear Data etc. My S III recognises SD card and it has plenty of space. How do I get the Application Manager to allow me to transfer Apps to SD card? Thanks!
asked 2 months, 2 weeks ago
Hereward
UK
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Hereward,

I'm afraid some applications cannot be moved to an SD card. For such apps the Move to SD card option will be unavailable. Hope this helps.
answered 2 months, 2 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do I "Resume" system restore?

Ive had to restore my data, it took several hrs, but stopped short by about two weeks due to "poor internet connection" - how can I "resume" the restore?
asked 2 months, 2 weeks ago
Censa
Cambridge, UK
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Censa,

Are you trying to restore your data through Kies? If so, I would advise that you use a strong wifi connection to restore. Please check out this video link that explains how to restore data http://www.samsung.com/uk/support/usefulsoftware/KIESTUTORIAL/JSP. Hope this helps.
answered 2 months, 2 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

My can I stop my Samsung S3 from Freezing?

I have had my samsung for a year and a half now and recently it has begun to freeze the screen. The only way to remedy this is to manually pull the battery from the back. On booting the phone back up it looses between 10-20 percent of the battery charge. It seems to be happening more frequently and can happen 2 to 3 times a day.
asked 2 months, 2 weeks ago
Frankie
Warwick/UK
on Galaxy S III (Blue)
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Frankie,

Please check out this link for tips and tricks on what to do if your device is freezing http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=uk&seq=1029191. Hope this helps.
answered 2 months, 2 weeks ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
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