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Customer Questions & Answers for
samsung Galaxy S III (Blue)

It just gets us. Samsung’s Galaxy S III goes beyond smart. It’s more understanding. It’s the little things, like staying awake when you look at it and keeping track of loved ones. Fast and vivid, it makes sure you enjoy yourself, too. Galaxy S III makes work a little easier and makes play more fun. Inspired by nature, it combines an attractive look with ergonomic design. It’s made for you because it’s designed for humans.
Customer Questions & Answers:
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Questions & Answers for samsung Galaxy S III (Blue)

Question

Polaris viewer 4.1 error message

When opening file I get and error message. Is their anyway to reinstall the polaris viewer
asked 1 week, 2 days ago
s3 0091
West Midlands
on Galaxy S III (Blue)
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1 answer
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answer 1
Hi,

Is the firmware on your S3 up to date? If so, you could try deleting the app by; Going to Settings > Applications > Mannage applications > Tap application > Uninstall. Then, you need to go back to the play store and reinstall the app. If you need any further assistance with this application, please contact the provider.
Hope this helps
answered 1 week, 1 day ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do I move Apps to SD Card?

Unable to send Apps to SD card in Applications Manager - There is no "Send to SD card" button displayed - only Uninstall, Clear Data etc. My S III recognises SD card and it has plenty of space. How do I get the Application Manager to allow me to transfer Apps to SD card? Thanks!
asked 3 weeks, 1 day ago
Hereward
UK
on Galaxy S III (Blue)
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1 answer
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answer 1
Hi Hereward,

I'm afraid some applications cannot be moved to an SD card. For such apps the Move to SD card option will be unavailable. Hope this helps.
answered 3 weeks, 1 day ago
Samsung E-Support
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Question

How do I "Resume" system restore?

Ive had to restore my data, it took several hrs, but stopped short by about two weeks due to "poor internet connection" - how can I "resume" the restore?
asked 3 weeks, 3 days ago
Censa
Cambridge, UK
on Galaxy S III (Blue)
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1 answer
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answer 1
Hi Censa,

Are you trying to restore your data through Kies? If so, I would advise that you use a strong wifi connection to restore. Please check out this video link that explains how to restore data http://www.samsung.com/uk/support/usefulsoftware/KIESTUTORIAL/JSP. Hope this helps.
answered 3 weeks, 3 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

My can I stop my Samsung S3 from Freezing?

I have had my samsung for a year and a half now and recently it has begun to freeze the screen. The only way to remedy this is to manually pull the battery from the back. On booting the phone back up it looses between 10-20 percent of the battery charge. It seems to be happening more frequently and can happen 2 to 3 times a day.
asked 3 weeks, 4 days ago
Frankie
Warwick/UK
on Galaxy S III (Blue)
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1 answer
Answers
answer 1
Hi Frankie,

Please check out this link for tips and tricks on what to do if your device is freezing http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=uk&seq=1029191. Hope this helps.
answered 3 weeks, 3 days ago
Samsung E-Support
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Question

My galaxy s3gt-19300 has no signal but wifi works and my screen does not swipe

asked 4 weeks, 1 day ago
Steve
London
on Galaxy S III (Blue)
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1 answer
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answer 1
Hi Steve,

Due to the nature of this enquiry, please speak to your network provider for further information on signal. Hope this helps.
answered 3 weeks, 4 days ago
Samsung E-Support
0points
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Question

Why the battery drain in Flight mode?

Please can you explain why/what in the device uses so much power when in Flight mode (& screen off) that drains the battery?

Even with a new battery it loses 5% of its power overnight.

I thought that Flight mode closed everything down and made the device hibernate... but apparently not.

Many thanks, Nick
asked 4 weeks, 1 day ago
Boydo
London
on Galaxy S III (Blue)
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1 answer
Answers
answer 1
Hi,

Whilst in flight mode, you can still be connected to wifi therefore, it can still drain the battery. I would advise that you turn off wifi before turning on flight mode. There are also third party power saving apps available on the play store that can manage your devices power to enhance your battery life. Please check out this link for some additional power saving tips http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=uk&seq=431945. Hope this helps.
answered 3 weeks, 4 days ago
Samsung E-Support
0points
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Question

4.3 problems

Samsung s3 3g version will get any update version of Android or the 4.3 is the very last update for the device? if so then Samsung has any plan to fix the current 4.3 because it has lot of bugs.
asked 1 month ago
Faheem
London
on Galaxy S III (Blue)
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Faheem,

I'm afraid that there is no information on updates at the moment. If you are having issues with your S3 mini, please visit your loca repair centre http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 1 month ago
Samsung E-Support
0points
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Question

I put my phone on charge and thereafter when I switch it on, it just displays the model number and freezes there. I have tried removing and replacing

asked 1 month, 1 week ago
Daksh Lohiya
on Galaxy S III (Blue)
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1 answer
Answers
answer 1
Hi Daksh,

Due to the nature of this enquiry, please contact your nearest repair centre to get your device repaired by one of our engineers http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 1 month ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

i am unable to connect my galaxy s3 with computer .. it is charging but not opening any files etc.

asked 1 month, 1 week ago
Danii
pakistan
on Galaxy S III (Blue)
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1 answer
Answers
answer 1
Hi Danii,

Have you tried opening with Kies? http://www.samsung.com/uk/support/usefulsoftware/KIES/ This should allow you to manage all of your files on your S3 on your computer.

Hope this helps.
answered 1 month, 1 week ago
Samsung E-support
0points
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Question

How to see the time when the phone is on stand by?

If I have the S3 on stand by (single tap of power button) can I customise the settings that the time can still be displayed?
asked 1 month, 2 weeks ago
JohnOF
Derry
on Galaxy S III (Blue)
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0 answers
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Question

My phone is under 12 months old hardly used but takes 3 days to charge up??

My phone is under 12 months old hardly used but takes 3 days to charge up??
asked 4 days ago
delia
london
on Galaxy S III (Blue)
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1 answer
Answers
answer 1
Hi, Have you tried using another charger? Check out this link to find your nearest service centre http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 3 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

My screen is broken on my Galaxy S III in that it is black and i cannot see what i am doing&#59; how do i recover my photos to a PC?

i connected it to a PC but it didnt come up with anything in the files.
asked 1 month, 3 weeks ago
Ben C.
on Galaxy S III (Blue)
0points
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1 answer
Answers
answer 1
Hi Ben,

Due to the nature of this enquiry, please contact our Galaxy team on 0330 726 7864 as we need further information.

Thanks
answered 1 month, 3 weeks ago
Samsung E-support
0points
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Question

are my contacts saved to the sim card and the phone

asked 1 week, 2 days ago
keith
cardiff
on Galaxy S III (Blue)
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1 answer
Answers
answer 1
Hi.

Please see page 95 of the link below:

http://downloadcenter.samsung.com/content/UM/201302/20130228184012484/GT-I9300_UM_EU_Jellybean_Eng_Rev.1.1_130228_Screen.pdf

Thanks.
answered 3 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

HOW DO I SAVE ALL MY DETAILS

JUST ORDERED A NEW SAMSUNG, NEED TO GET ALL MY NUMBERS STORED TO SD CARD, HOW CAN I DO THIS
asked 1 week, 4 days ago
PETER
BRAINTREE
on Galaxy S III (Blue)
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1 answer
Answers
answer 1
Hi Peter,

1.From the Home Screen tap Contacts.
2. Press the Menu button.
3. Tap Import/Export.
4. Tap Export to SD card.
Hope this helps.
answered 1 week, 3 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how can i change the size of the text on messages as its gone bigger? thank you

asked 1 month, 3 weeks ago
chrissey
plymouth
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Chrissey,

There may be a setting on your device that when you press the volume key, it changes the size of the text. Try using the volume down key to return the text to it's original size.To stop this setting;
1: Tap messaging
2: Press the menu button (bottom left button on device)
3: Press settings
4: 3rd option down, use the volume key, make sre this option is unchecked
If you need any further assistance, please cntact the Galaxy team on 0330 726 7864.

Hope this helps.
answered 1 month, 3 weeks ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

why are the lcd screens so expensive for the Galaxy s3 compared to other phones?

asked 2 months ago
Annie
kent
on Galaxy S III (Blue)
0points
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0 answers
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Question

My S3 keeps on freezing. Help?

My S3 keeps on freezing. the only way I can get it to restart is to remove the battery, but it is not long before it freezes again. Any suggestions/comments?
asked 2 weeks, 4 days ago
heather12
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Have you tried a factory reset on the device? If you do this, please make sure you fully backup the device to Samsung Kies, ensuring you don't lose any files or contact details. I've attached a guide on how to use Kies to backup the device.

http://www.samsung.com/uk/support/usefulsoftware/KIESTUTORIAL/JSP

You could also take the device to your local Samsung service centre. You can find your local centre by using the locator in the below link.

http://www.samsung.com/uk/support/servicelocation/

Hope this helps.
answered 2 weeks, 3 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

I want to make notes and reports on a daily basis then at end of week to bring them all together to send as a weekly report by email. How best to do t

asked 2 weeks, 6 days ago
Nick
heaven
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

You can add any notes/memo files to an email simply by going to your email app and attaching the files you want to send.

Hope this helps.
answered 2 weeks, 4 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Why does my Samsung Galaxy S III restart when I am looking at my contacts list if it cannot find a network?

asked 2 months ago
Gingergeoff
UK
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

I suggest ensuring the software is up to date. If the software is fully up to date i would back up the device on Samsung Kies and perform a factory reset. If the problems persist you can use the below link to find your local Samsung service center and take the device for an engineer to have a look.

http://www.samsung.com/uk/support/servicelocation/

Hope this helps.
answered 2 months ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

I deleted videos off my S3 when I only wanted to delete the pictures folder, can they be retrieved?

I couldnt access the gallery because Id run out of storage and had to delete files, I selected pictures only (not videos) but all my videos have gone, is there any way of getting them back?
asked 2 months ago
duncanS62
England
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Unfortunately there is no way to retrieve deleted files unless they had been previously backed up. To avoid this problem in future i suggest regularly backing up your device to Samsung Kies.

Hope this helps.
answered 2 months ago
Samsung E-support
0points
0out of 0found this answer helpful.
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