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Most Recent Questions
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What are the electric spec of the charging device for the samsung galaxy siii?
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Customer Questions & Answers for
samsung Galaxy S III (Blue)

It just gets us. Samsung’s Galaxy S III goes beyond smart. It’s more understanding. It’s the little things, like staying awake when you look at it and keeping track of loved ones. Fast and vivid, it makes sure you enjoy yourself, too. Galaxy S III makes work a little easier and makes play more fun. Inspired by nature, it combines an attractive look with ergonomic design. It’s made for you because it’s designed for humans.
Customer Questions & Answers:
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Questions & Answers for samsung Galaxy S III (Blue)

Question

Ihave bluetoothed images from my ultrabook on my Samsung S3 android, it has sent them to the Gallery app on the phone and installed them as individua

I have bluetoothed images from my ultrabook on my Samsung S3 android, it has sent them to the Gallery app on the phone and installed them as individual albums for each picture and it wont allow me to delete them. These pictures now have a little coloured circle at the bottom of the pic I guess this symbol means u cant delete from the app. How do I delete????
asked 2 days ago
meso1509
Attleborough
on Galaxy S III (Blue)
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Question

When I sync samsung S3 to Outlook why do some contacts appear more than once on the samsung?

When I sync samsung S3 to Outlook why do some contacts appear more than once on the samsung? Outlook contacts are ok - no multiple entries!
asked 1 week, 5 days ago
Mike
UK
on Galaxy S III (Blue)
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1 answer
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answer 1
Hi.

It is possible that multiple folders for contacts may be set to display. Please check this by going to Contacts > Press the Menu soft key > Contacts to display > Select which type of contacts you wish to display.

It may also help to store all of your contacts in one place. You can do this by using the Import/Export option on your Galaxy S3. To do this, please go to Contacts > Press the Menu soft key > Import/Export > Select preferred option. You can choose where to store contacts on the device, and also which contacts you wish to export if you choose to do so.

Thanks.
answered 1 week, 4 days ago
Kirsty Grayson
0points
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Question

Why does my S3 GT-I9300 all of a sudden freeze within 5 seconds of turning it on? And how can I fix this?

I woke up one morning (phone working fine the night before) and it was frozen, so I restarted it and it froze again within 5 seconds of restarting. This has happened umpteen times for the past 3 days. The most important thing is I want to retrieve my photos. I went to the Samsung store to get it repaired but was told by a saleswoman that it couldnt be fixed ??? I ended up buying a new S3 mini, so I now have a working phone, but I wanted to get my phone repaired and she said that wouldnt be possible????????!!!! I still have no access to my photos - well in 5 seconds I can get to them but it doesnt give me enough time to back them up or transfer them to an SD card. Do you have any advice? I know there must be a way of getting my photos and I would appreciate a technician helping me.
asked 2 weeks, 3 days ago
Amanda
Macclesfield, UK
on Galaxy S III (Blue)
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Question

sudden death on s3

My Samsung galaxy s3 was working one minute and the next it just stop working and will not charge or turn on
asked 1 month, 1 week ago
katie
leeds
on Galaxy S III (Blue)
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answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 1 month ago
Samsung Support
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Question

Is there a fix for screen errors/glitches

I have been noticing my Gs3 has been running a bit slower than usual and so I did a fresh install (hard reset) but I jave noticed since that the phone has not improved by much and has developed a fault when on the home screen and swipe between panels the opaque box that surround the apps turns into a different colour (or looks like when you smash the lcd screen and get aload of messy colors) but when you let go its fine and returns to the original opacity. I know it sounds petty but is this going to manifest into a full break down or is there a fix I dont want to do another hard reset if possible. Thanks
asked 1 month, 1 week ago
Darlington Si
Darlington
on Galaxy S III (Blue)
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1 answer
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answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 1 month, 1 week ago
Samsung Support
0points
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Question

What are the electric spec of the charging device for the samsung galaxy siii?

Charging voltage end current
asked 17 hours ago
albertg
spain
on Galaxy S III (Blue)
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Question

where can I download a driver for galaxy S 3 to use bluetooth

trying to connect via bluetooth from S3 to laptop but get a message that driver not found
asked 1 month, 2 weeks ago
Elizabeth
UK
on Galaxy S III (Blue)
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1 answer
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answer 1
Hi Elizabeth, What laptop are you trying to connect your phone to? If it is a Samsung laptop, Please check out this link to the website www.samsung.com/uk/home and enter your model code to find the driver that is suitable. Hope this helps.
answered 1 month, 2 weeks ago
Samsung E-Support
-1point
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Question

please can some help me my phone feeps on flashing and turning off and then when i turn it back on it comes up with process com.android.phone has stop

asked 1 month, 2 weeks ago
richard
uk
on Galaxy S III (Blue)
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1 answer
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answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 1 month, 2 weeks ago
Samsung E-Support
0points
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Question

Will there be an Android Kit Kat 4.4 update in the UK?

I hear that there will be a Kit Kat 4.4 update for the S3 in the US and am wondering if it will be made available in the UK.
asked 6 days ago
MurtazaK
on Galaxy S III (Blue)
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1 answer
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answer 1
Hi.

There's currently no release date for KitKat on the S3. Keep an eye on our website, Samsung Kies, and the software update option in the device settings of your device for updates.

Thanks, hope this helps.
answered 5 days ago
Samsung E-Support
0points
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Question

how to prolong battery life

how come in the last few months my battery only lasts minutes.. I have bought a new one but it is still the same. After checking battery usage my media is high (approx 70%) even when Im not using it
asked 1 month, 3 weeks ago
sara
swindon
on Galaxy S III (Blue)
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1 answer
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answer 1
Hi.

Please see the link below which provides information on how to optimise and extend battery life.

http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=uk&seq=431945

If this does not rectify the problem then I advise that you contact your nearest service centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.

Thanks.
answered 1 month, 2 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

When will the S3 GT-I9300 receive a bug fix update for android jelly bean 4.3 or receive an upgrade to 4.4 kit kat?

asked 1 month, 3 weeks ago
Chris_458
on Galaxy S III (Blue)
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Question

Cant recover websites from bookmarks

I have a page of Bookmarks of web sites that I infrequently use but to which I still want quick access.
every time I try to open one the phone reverts back to the Google search page.
When I try to add another bookmark, the same happens.
When I try to delete a bookmark, the same happens.
Then, when I return to my homepage screen, all the background has turned black, the wallpaper has disappeared and it takes about 30 secs for it to return to normal.
asked 1 month, 3 weeks ago
papajay99
North Yorkshire
on Galaxy S III (Blue)
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Question

How do I restore deleted photos

I managed to delete a load of photos. Does anyone know how to restore them?
asked 2 weeks ago
Charlotte
uk
on Galaxy S III (Blue)
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1 answer
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answer 1
Hi Charlotte,

Unless previously backed up to Samsung Kies, files and photos that have been deleted cannot be restored.

Thanks
answered 2 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Not registered on network

I get the above message whenever I use my phone, I know its a problem with my IMEI number what can I do to fix this?
asked 2 months ago
andycam
Manchester, England
on Galaxy S III (Blue)
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1 answer
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answer 1
Hi,

Due to the nature of this enquiry, it seems that you need to contact your network provider for more information. Thank you.
answered 2 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Why wont I9300 turn on when battery is fully charged?

It turned on briefly when I first turned it on this morning after receiving . It showed a colourful screen then turned off. I then presumed the battery had died so charged it up. However there was no light on the pphone when charging it and it wont turn on again?
asked 3 weeks, 4 days ago
Oscar
on Galaxy S III (Blue)
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1 answer
Answers
answer 1
Hi Oscar, Due to the nature of this issue. Please check out this link to find your nearest service centre http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 3 weeks, 2 days ago
Dominique Francis
0points
0out of 0found this answer helpful.
Question

any new news regarding the battery drainage problems on the samsung s3

asked 2 months, 1 week ago
crazy lady
cardiff
on Galaxy S III (Blue)
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi.

Please see the link below which provides information on how to optimise and extend battery life.

http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=uk&seq=431945

Thanks.
answered 2 months, 1 week ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how can I fix my cameras on my Samsung gt-19300 smartphone

Fix camera on gt -19300
asked 1 month ago
huggiebear
Brighton
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 1 month ago
Samsung Support
0points
0out of 0found this answer helpful.
Question

How to execute Make bug report at Developer optons

Galaxy S3/ v4.3
I want to send my bug report to someone from my cellphone, so I chose Include bug reports in... at Developer options after that, when I chose Make bug report for bug report capture, my S3 was rebooting automatically.
Please let me know how I can execute Make bug report?
asked 2 months, 3 weeks ago
Sangwon
Seoul
on Galaxy S III (Blue)
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Question

3G not working

I have WCDMA/GPS selected but no G appears on top of phone and when I try to use it away from nWi-Fi it says No Signal.
Is this a hardware fault - I only bought it on 8th May 2014!
asked 2 months, 3 weeks ago
Robbo
Northern Ireland
on Galaxy S III (Blue)
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1 answer
Answers
answer 1
Hi,

Have you tired turning on your mobile data? Go to; Settings > Data Usage > Mobile Data. If so, please contact your network provider for more information on mobile data as this may be dependant on your tariff. Hope this helps.
answered 2 months, 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

I cant tether my phone to windows xp

I have a galaxy S3 phone that I want to tether to my windows xp machine that doesnt have internet access. The pc sees it as an Android camera but cannot find the driver. I have tried installing Kies but it wont install without internet access
asked 2 months, 3 weeks ago
Spursman1882
UK
on Galaxy S III (Blue)
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1 answer
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answer 1
Hi, Connection of the S3 can be done over Wi-Fi, over Bluetooth or by physical connection using a USB cable. To do this, go to apps >Settings > More Settings > tap Tethering and Portable Hotspot. Tap the USB option to tether your S3 to your machine.
1. Connect your phone to your computer using the USB cable that came with your device.
2. Click the Start button on your computer
3. Click on My Computer.
4. Double click on your Samsung device. Hope this helps.
answered 2 months, 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
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