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Customer Questions & Answers for
samsung Galaxy S III (Blue)

It just gets us. Samsung’s Galaxy S III goes beyond smart. It’s more understanding. It’s the little things, like staying awake when you look at it and keeping track of loved ones. Fast and vivid, it makes sure you enjoy yourself, too. Galaxy S III makes work a little easier and makes play more fun. Inspired by nature, it combines an attractive look with ergonomic design. It’s made for you because it’s designed for humans.
Customer Questions & Answers:
877 Questions
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438 Answers
Overall Rating:
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Questions & Answers for samsung Galaxy S III (Blue)

Question

Not registered on network

I get the above message whenever I use my phone, I know its a problem with my IMEI number what can I do to fix this?
asked 3 days ago
andycam
Manchester, England
on Galaxy S III (Blue)
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1 answer
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answer 1
Hi,

Due to the nature of this enquiry, it seems that you need to contact your network provider for more information. Thank you.
answered 1 day ago
Samsung E-Support
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Question

any new news regarding the battery drainage problems on the samsung s3

asked 1 week, 5 days ago
crazy lady
cardiff
on Galaxy S III (Blue)
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answer 1
Hi.

Please see the link below which provides information on how to optimise and extend battery life.

http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=uk&seq=431945

Thanks.
answered 1 week, 3 days ago
Samsung E-Support
0points
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Question

How to execute Make bug report at Developer optons

Galaxy S3/ v4.3
I want to send my bug report to someone from my cellphone, so I chose Include bug reports in... at Developer options after that, when I chose Make bug report for bug report capture, my S3 was rebooting automatically.
Please let me know how I can execute Make bug report?
asked 3 weeks, 3 days ago
Sangwon
Seoul
on Galaxy S III (Blue)
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Question

3G not working

I have WCDMA/GPS selected but no G appears on top of phone and when I try to use it away from nWi-Fi it says No Signal.
Is this a hardware fault - I only bought it on 8th May 2014!
asked 3 weeks, 5 days ago
Robbo
Northern Ireland
on Galaxy S III (Blue)
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1 answer
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answer 1
Hi,

Have you tired turning on your mobile data? Go to; Settings > Data Usage > Mobile Data. If so, please contact your network provider for more information on mobile data as this may be dependant on your tariff. Hope this helps.
answered 3 weeks, 3 days ago
Samsung E-Support
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Question

I cant tether my phone to windows xp

I have a galaxy S3 phone that I want to tether to my windows xp machine that doesnt have internet access. The pc sees it as an Android camera but cannot find the driver. I have tried installing Kies but it wont install without internet access
asked 3 weeks, 6 days ago
Spursman1882
UK
on Galaxy S III (Blue)
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1 answer
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answer 1
Hi, Connection of the S3 can be done over Wi-Fi, over Bluetooth or by physical connection using a USB cable. To do this, go to apps >Settings > More Settings > tap Tethering and Portable Hotspot. Tap the USB option to tether your S3 to your machine.
1. Connect your phone to your computer using the USB cable that came with your device.
2. Click the Start button on your computer
3. Click on My Computer.
4. Double click on your Samsung device. Hope this helps.
answered 3 weeks, 2 days ago
Samsung E-Support
0points
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Question

Polaris viewer 4.1 error message

When opening file I get and error message. Is their anyway to reinstall the polaris viewer
asked 1 month ago
s3 0091
West Midlands
on Galaxy S III (Blue)
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1 answer
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answer 1
Hi,

Is the firmware on your S3 up to date? If so, you could try deleting the app by; Going to Settings > Applications > Mannage applications > Tap application > Uninstall. Then, you need to go back to the play store and reinstall the app. If you need any further assistance with this application, please contact the provider.
Hope this helps
answered 1 month ago
Samsung E-Support
0points
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Question

How do I move Apps to SD Card?

Unable to send Apps to SD card in Applications Manager - There is no "Send to SD card" button displayed - only Uninstall, Clear Data etc. My S III recognises SD card and it has plenty of space. How do I get the Application Manager to allow me to transfer Apps to SD card? Thanks!
asked 1 month, 2 weeks ago
Hereward
UK
on Galaxy S III (Blue)
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1 answer
Answers
answer 1
Hi Hereward,

I'm afraid some applications cannot be moved to an SD card. For such apps the Move to SD card option will be unavailable. Hope this helps.
answered 1 month, 2 weeks ago
Samsung E-Support
0points
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Question

How do I "Resume" system restore?

Ive had to restore my data, it took several hrs, but stopped short by about two weeks due to "poor internet connection" - how can I "resume" the restore?
asked 1 month, 2 weeks ago
Censa
Cambridge, UK
on Galaxy S III (Blue)
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1 answer
Answers
answer 1
Hi Censa,

Are you trying to restore your data through Kies? If so, I would advise that you use a strong wifi connection to restore. Please check out this video link that explains how to restore data http://www.samsung.com/uk/support/usefulsoftware/KIESTUTORIAL/JSP. Hope this helps.
answered 1 month, 2 weeks ago
Samsung E-Support
0points
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Question

My can I stop my Samsung S3 from Freezing?

I have had my samsung for a year and a half now and recently it has begun to freeze the screen. The only way to remedy this is to manually pull the battery from the back. On booting the phone back up it looses between 10-20 percent of the battery charge. It seems to be happening more frequently and can happen 2 to 3 times a day.
asked 1 month, 3 weeks ago
Frankie
Warwick/UK
on Galaxy S III (Blue)
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1 answer
Answers
answer 1
Hi Frankie,

Please check out this link for tips and tricks on what to do if your device is freezing http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=uk&seq=1029191. Hope this helps.
answered 1 month, 2 weeks ago
Samsung E-Support
0points
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Question

The other day my phone popped up with a message which said security update failed

it started flashing and turned off. at first it kept freezing, and now it will turn off and to turn it back on i have to plug it into a charger and it says the battery is flat... even if i have just charged my phone, it can happen straight away. if i dont use the phone it is fine, but as soon as i start using it, it turns off.
asked 1 week, 1 day ago
helpme
uk
on Galaxy S III (Blue)
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1 answer
Answers
answer 1
Hi, It seems you may need to get your device serviced by an engineer. Please check out this link to find your nearest repair centre http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 1 week ago
Samsung E-Support
0points
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Question

How do I type ŷ in texts

Before I did a recent (couple of months ago) update I was able to type the letter ŷ on text by holding y down and choosing the correct option. Since the update I cant type ŷ at all. Please can someone help me with this. Its quite an important letter in welsh and features in my sons name, so I use it frequently.
asked 1 week, 2 days ago
Gillimot
Wales
on Galaxy S III (Blue)
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1 answer
Answers
answer 1
Hi, Have you tried resetting your device? You can do this by; Selecting Apps> Settings> Backup and reset> Factory data reset> Reset phone. This will delete everything on your phone and restore it back to factory settings. You will need to backup all your files. Hope this helps.
answered 1 week, 1 day ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

My galaxy s3gt-19300 has no signal but wifi works and my screen does not swipe

asked 1 month, 3 weeks ago
Steve
London
on Galaxy S III (Blue)
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1 answer
Answers
answer 1
Hi Steve,

Due to the nature of this enquiry, please speak to your network provider for further information on signal. Hope this helps.
answered 1 month, 3 weeks ago
Samsung E-Support
0points
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Question

Why the battery drain in Flight mode?

Please can you explain why/what in the device uses so much power when in Flight mode (& screen off) that drains the battery?

Even with a new battery it loses 5% of its power overnight.

I thought that Flight mode closed everything down and made the device hibernate... but apparently not.

Many thanks, Nick
asked 1 month, 3 weeks ago
Boydo
London
on Galaxy S III (Blue)
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1 answer
Answers
answer 1
Hi,

Whilst in flight mode, you can still be connected to wifi therefore, it can still drain the battery. I would advise that you turn off wifi before turning on flight mode. There are also third party power saving apps available on the play store that can manage your devices power to enhance your battery life. Please check out this link for some additional power saving tips http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=uk&seq=431945. Hope this helps.
answered 1 month, 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

4.3 problems

Samsung s3 3g version will get any update version of Android or the 4.3 is the very last update for the device? if so then Samsung has any plan to fix the current 4.3 because it has lot of bugs.
asked 1 month, 4 weeks ago
Faheem
London
on Galaxy S III (Blue)
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Faheem,

I'm afraid that there is no information on updates at the moment. If you are having issues with your S3 mini, please visit your loca repair centre http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 1 month, 4 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

my phone wont connect to the computer

samsung galaxy s3
asked 2 weeks, 2 days ago
davej
uk
on Galaxy S III (Blue)
0points
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1 answer
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answer 1
Hi, Please check out this link for the manual (116) on how to connect your phone to your computer http://downloadcenter.samsung.com/content/UM/201302/20130228184012484/GT-I9300_UM_EU_Jellybean_Eng_Rev.1.1_130228_Screen.pdf. Hope this helps.
answered 2 weeks, 1 day ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how do I set handset to save imported files to sd card as a default setting?

I have tried to set handset to to store all files to sd card but it always stores in device. HELP!!!!!!!!!!!!!!
asked 2 weeks, 4 days ago
animal
uk
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi, You can set your pictures to save straight on to your memory card by; Selecting camera> Settings> Storage> Memory card. Hope this helps.
answered 1 week, 1 day ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

My camera will not zoom in using volume control

when I am in camera mode on my GSI9300 I can not zoom in using the volume control. however some people I know can with the same phone. My screen displays: cannot zoom in this mode. is there a way to getting it working on the volume control?
asked 2 weeks, 4 days ago
Glyncy
Llandudno Junction
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi, Using the volume keys is not avaliable in every shooting mode, Please check out this link for the manual (page 70) on how to use this function http://downloadcenter.samsung.com/content/UM/201302/20130228184012484/GT-I9300_UM_EU_Jellybean_Eng_Rev.1.1_130228_Screen.pdf. Hope this helps.
answered 2 weeks, 2 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

I put my phone on charge and thereafter when I switch it on, it just displays the model number and freezes there. I have tried removing and replacing

asked 2 months ago
Daksh Lohiya
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Daksh,

Due to the nature of this enquiry, please contact your nearest repair centre to get your device repaired by one of our engineers http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 1 month, 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

i am unable to connect my galaxy s3 with computer .. it is charging but not opening any files etc.

asked 2 months ago
Danii
pakistan
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Danii,

Have you tried opening with Kies? http://www.samsung.com/uk/support/usefulsoftware/KIES/ This should allow you to manage all of your files on your S3 on your computer.

Hope this helps.
answered 2 months ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

How to see the time when the phone is on stand by?

If I have the S3 on stand by (single tap of power button) can I customise the settings that the time can still be displayed?
asked 2 months, 2 weeks ago
JohnOF
Derry
on Galaxy S III (Blue)
0points
0out of 0found this question helpful.
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