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Most Recent Questions
Recent Question:
my s4 updated to 4.4.2 but emails no longer sync. Please help
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how do I remove the Weather information from my screen
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my s4 updated to 4.4.2 but emails no longer sync. Please help
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Customer Questions & Answers for
samsung Galaxy S4 Active

Live a life without limits. The Samsung Galaxy S4 Active is designed to handle the great outdoors, with fully sealed design that provides great protection from dust and water.† In fact, you can even use the device to shoot photos and video underwater, with your results optimised by the new Aqua Mode. The Galaxy S4 Active also shares the Galaxy S4’s sophisticated aesthetic and useful smart services, so you can enjoy the same great style and convenience. It’s your life companion for a more active lifestyle.
Customer Questions & Answers:
31 Questions
 | 
27 Answers
Overall Rating:
3.842 out of 5
3.8
out of
5

Questions & Answers for samsung Galaxy S4 Active

Question

does S4 Active have Dual Shot software ?

asked 9 months ago
dp05
on Galaxy S4 Active
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi dp05,

No, the S4 Active does not have the Dual Shot camera feature which can be found on the Galaxy S4.

Thanks
answered 9 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Will S4 accessories fit the S4 Active?

There are obviously some physical differences between the S4 and the S4 Active. Will accessories such as dock stands and cases designed for the S4, still fit the Active version?
asked 9 months ago
Chris
London
on Galaxy S4 Active
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
The S4 Active is slightly larger than the S4 thus cases designed for the S4 will not fit the S4 Active. Dock stands should still fit (although I don't have one personally to test).
answered 7 months ago
H. Embee
-1point
0out of 1found this answer helpful.
Question

How do I unistall an app that I no longer want, on my Samsung Galaxy S4.

asked 9 months ago
Gwen
uk
on Galaxy S4 Active
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Gwen,

You can uninstall Android™ applications and widgets you have downloaded to your mobile device using the Task manager application. To open the Task manager application quickly, touch and hold the Home key for two seconds and then touch Task manager.

Touch the Downloaded tab and scroll down to the application you wish to uninstall. Touch the Uninstall button next to the application, review the information page and then touch OK.

Please note, not all applications can be uninstalled.

Thanks
answered 8 months ago
Samsung E-Support
+3points
3out of 3found this answer helpful.
Question

dive blue

hi, could you tell me when samsung galaxy s4 active dive blue color will be avaiable in uk?
asked 8 months ago
nofate
on Galaxy S4 Active
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi

The Galaxy S4 Active is now available in Black, the Blue should follow very soon but as yet we have no release date.

Thanks
answered 8 months ago
Samsung E-Support
-1point
1out of 3found this answer helpful.
Question

Where / when are the Dive Blue and Orange Flare available?

Waiting to purchase this phone, but can't locate the coloured ones in the UK, and don't really want to have to purchase abroad due to software compatibility problems
asked 8 months ago
bigstoo
Widnes
on Galaxy S4 Active
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
HI

The Galaxy Dive is available in the UK in the colour Black and the coloured models will follow very shortly but unfortunately we have no date as yet for a release date for the coloured models.

Thanks
answered 8 months ago
Samsung E-Support
-1point
1out of 3found this answer helpful.
Question

When will the S4 be available on all networks?

Currently I am only able to get the Galaxy S4 Active on Vodafone, when will it be available on networks such as Orange?
asked 8 months ago
Tonymaloney
on Galaxy S4 Active
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Tonymaloney,

You will need to contact the network provider in regards to availability.

Thanks.
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Why does s4 active have no dual shot?

Why does s4 active have no dual shot? Can you please give us a detailed explanation, rather than saying yes or no. Will it be introduced in the future?
asked 8 months ago
Enn1
UK
on Galaxy S4 Active
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Enn1,

You can find all information on the camera functions from page 75-76 of the user manual. I have provided the link below;

http://downloadcenter.samsung.com/content/UM/201307/20130711175907453/GT-I9295_UM_EU_Jellybean_Eng_Rev.1.1_130628.pdf

We have no official release date and cannot confirm if this will be released. You can always check our website for all new information on products and firmware.

Thanks.
answered 8 months ago
Samsung E-Support
-2points
0out of 2found this answer helpful.
Question

In case the phone fails due to water or dust

There is in many reviews tests and claims that the phone is not as waterproof as the company claims. If my S4 active jams because of water, will you replace it?

what can I do also about the charging cap? it seems that it does not stick well anymore
asked 8 months ago
Moad
on Galaxy S4 Active
0points
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1 answer
Answers
answer 1
Hi Moad,

As long as you are using the protective coverings correctly then your handset will be capable of being immersed in 1m of water for 30 minutes.

If the covers are not on correctly then this would not be covered under warranty.

Thanks.
answered 8 months ago
Samsung E-Support
-4points
1out of 6found this answer helpful.
Question

Being IP67 rated, would this phone be ok/safe to use in an ATEX environment, i.e paint spray shop

ATEX environment or ec certified phone required, for use in paint spray shops
asked 7 months ago
paint engineer
south west uk
on Galaxy S4 Active
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi paint engineer,

We would not recommend exposing your handset to paint or other chemicals.

Thanks.
answered 7 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

active and gear

Hi will the active be getting the 4.3 update in time for the uk galaxy gear launch?
asked 7 months ago
paul
teignmouth uk
on Galaxy S4 Active
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Paul,

I can only suggest that you periodically connect your phone to Samsung KIES to check for available updates.

Thanks.
answered 7 months ago
Samsung E-Support
-2points
0out of 2found this answer helpful.
Question

Does the s4 active have global phone/international calling capacity?

asked 7 months ago
Jeff
USA
on Galaxy S4 Active
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Jeff,

This would entirely depend on your network operator.

Thanks.
answered 7 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

Can I use an external battery?

I have a rechargeable external battery that I have been using for some time on my PDA. Can I use this to power my Galaxy S4 Active? The battery's specifications are: DC in = 13.8v DC out = 5.3v / 8.4v
asked 7 months ago
Dave
Devon
on Galaxy S4 Active
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Dave,

No using a 3rd party battery will void your Samsung warranty.

Thanks
answered 7 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Three network

Will the Samsung Galaxy S4 Active work on the Three network
asked 6 months ago
dickandjill
on Galaxy S4 Active
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Dick,

You would need to contact the mobile network for support.

Thanks.
answered 6 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do you create new e-mail folders

asked 5 months, 3 weeks ago
Russ
on Galaxy S4 Active
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Russ,

Open up your email account and hit the 3 lines at the top left of your screen > Press show all folders > Press the + symbol at the top right of your screen and this will create a new folder.

Thanks.
answered 5 months, 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How can I activate the USB large storage mode at a S4 active.

If the S4 active (GT-I9295) is connected via USB to my computer only the MTP or PTP mode is available.
I woul like to get it connected as a USB large storage.
Any workaround?
Thanks
asked 5 months, 2 weeks ago
Ralf Austrup
Germany
on Galaxy S4 Active
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Ralph,

When autoplay comes up select your device as open folder to view files and 2 folders will appear for mass storage.

Thanks
answered 5 months, 1 week ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

When will the S4 Active get the upgrade to Android 4.3

asked 5 months, 2 weeks ago
Davidk
London
on Galaxy S4 Active
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi David,

It will be released but there is no date just yet. I would suggest connecting to KIES periodically to check for updates.

Thanks.
answered 5 months, 1 week ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

will thesoftware be upgraded to 4.3 soon

purchased samsung gear(camara) but the software needs to be 4.3
asked 4 months, 3 weeks ago
maddie
desk
on Galaxy S4 Active
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Maddie,

Regarding your query please be advised that there is currently no official release date for a newer firmware version for your product.

You can check for available updates for your device on its support page on our website or by connecting to Samsung KIES.

You can also get the latest news on software releases for our devices on the official Samsung UK Facebook page (facebook.com/SamsungMobileUK) or our Twitter feed (twitter.com/SamsungMobileUK).

Thanks
answered 4 months, 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Does it support Qi wireless charging?

asked 4 months, 2 weeks ago
downloadhk
on Galaxy S4 Active
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

The wireless charging is only compatible with the S4.

Thanks.
answered 4 months, 2 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

why is the camera less than the S4

asked 4 months, 1 week ago
mr boozy
uk
on Galaxy S4 Active
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

The S4 Active focuses more on the adventure side and is designed to handle the great outdoors, so you can take photographs in a number of different conditions.

The 8MP camera on the S4 Active still allows you to take clear, quality photographs just like on the S4 only you can also use it underwater as well. This is not possible on the S4.

Thanks
answered 4 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

hi am looking for a app for video calls for free

asked 4 months ago
michael
midhurst
on Galaxy S4 Active
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Michael,

We recommend you search for a third party application in your Google play store on your S4 active.

As they are third party applications we cannot recommend a particular app to you as we must remain impartial.

Thanks
answered 4 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
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