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Most Recent Questions
Recent Question:
How do I get a full user menu for Galaxy S4mini?
Recent Question:
There are rumours that Android 4.4 is now being released for the s4 mini, When will it be available for version I9195XXUBNA2?
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CURRENTLY UNABLE TO DOWNLOAD. PLEASE RY AGAIN LATER MESSAGE
Recent Question:
will there be a kitkat update
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when will the android 4.4 kitkat update be released to the s4 mini in the UK?
Questions with Most Recent Answers
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when is 4.2.3 available for s4 mini
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In case the phone fails due to water or dust

Customer Questions & Answers for
samsung Galaxy S4 Active

Live a life without limits. The Samsung Galaxy S4 Active is designed to handle the great outdoors, with fully sealed design that provides great protection from dust and water.† In fact, you can even use the device to shoot photos and video underwater, with your results optimised by the new Aqua Mode. The Galaxy S4 Active also shares the Galaxy S4’s sophisticated aesthetic and useful smart services, so you can enjoy the same great style and convenience. It’s your life companion for a more active lifestyle.
Customer Questions & Answers:
42 Questions
 | 
36 Answers
Overall Rating:
3.958 out of 5
4
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Questions & Answers for samsung Galaxy S4 Active

Question

Glasses and lcd repair

How much its cost to repair glasses and the lcd?
asked 3 days ago
Abera
Birmingham
on Galaxy S4 Active
0points
0out of 0found this question helpful.
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0 answers
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This question currently has no approved answers.
Question

When will kitkat be available for this my model is i9295xxubmk3

asked 2 months ago
Antony Oldham
Manchester UK
on Galaxy S4 Active
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi.

There is no current release date for the Kitkat updgrade on the Galaxy S4 Active. Keep an eye on the Samsung website and Social Media pages for future updates.

Thanks.
answered 1 month, 4 weeks ago
Samsung Support
-1point
0out of 1found this answer helpful.
Question

Android Update

Hi, I´ve purchased this phone a year ago, it´s a really good device, but since the day I got it I´m waiting to get an Android update and nothing. It´s still running on 4.2.2 and every other S4 already is running 4.4 or even S3 are runing a more recent version than mine. Any news about Kit Kat for this device? Thanks
asked 2 months, 3 weeks ago
Ezeq
on Galaxy S4 Active
+4points
5out of 6found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi.

Due to the nature of the issue, I recommend that you contact your network provider.

Thanks.
answered 2 months, 3 weeks ago
Samsung E-Support
-5points
0out of 5found this answer helpful.
Question

s4 videos

recorded videos didnt change any settings only can play back 2 out of 5 saying sorry cant play video ?
asked 3 months, 3 weeks ago
jonny
Sunderland England
on Galaxy S4 Active
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Jonny, have you tried updating the software on your S4? As some file formats are not supported depending on the device's software. Hope this helps.
answered 3 months, 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Can Samsung replace my s4 active, due to water damage dropped in the sea?

i dropped my phone in the sea while on holiday, all the necessary coverings were in place but now the phone will not turn on?
asked 4 months ago
Emily Bantham-Jones
UK
on Galaxy S4 Active
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend taking your Galaxy S4 Active to your nearest service centre. Please visit the link below which will aid you in locating it:

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 4 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

why wont my s4 take any micro sd cards ?

asked 5 months, 4 weeks ago
raztay25
oldham
on Galaxy S4 Active
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Are you using the correct SD card, microSD or microSDHC? Due to the nature of this inquiry, you would need to speak to our Galaxy technical support team. Please call 0330 726 7864.

Thanks
answered 5 months, 4 weeks ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

Does the S4 Active have wifi capabilities

asked 8 months ago
DIana
on Galaxy S4 Active
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Diana,

Yes the S4 Active has a built in Wi-Fi connection.

Thanks.
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

is s4 active completely waterproof?

asked 8 months ago
Pirateaxe
on Galaxy S4 Active
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

The S4 Active is waterproof up to 1 meter for 30 minutes giving that the case is sealed correctly.

Thanks.
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

will a update for android 4.4 be coming to s4 active?

will a update for android 4.4 be coming to s4 active?
asked 9 months ago
paul0
on Galaxy S4 Active
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi Paul,

Regarding your query please be advised that there is currently no official release date for a newer firmware version for your product.

You can check for available updates for your device on its support page on our website or by connecting to Samsung KIES.

You can also get the latest news on software releases for our devices on the official Samsung UK Facebook page (facebook.com/SamsungMobileUK) or our Twitter feed (twitter.com/SamsungMobileUK).

Thanks.
answered 9 months ago
Samsung E-Support
-2points
0out of 2found this answer helpful.
Question

I have a group of contacts with 72 receipients but when I send a message, the phone tells me only a maximum of 50 reciepients can be contacted however

asked 9 months ago
Nigel Henry
Omagh, Co. Tyrone. Northern Ireland
on Galaxy S4 Active
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Nigel,

You can make groups containing as many contacts as you wish, however you can only send to 50 people at one time.

If you wish to send to 72 people you have to send 2 lots of texts.

Thanks
answered 9 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

When is the update for Galaxy s4 Active so it will be compatible for Galaxy Gear?

When do we get the update for the Active to make it 4.3?
asked 10 months ago
H D R3
San Antonio tx
on Galaxy S4 Active
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi,

Regarding your query please be advised that there is currently no official release date for a newer firmware version for your product.

You can check for available updates for your device on its support page on our website or by connecting to Samsung KIES.

You can also get the latest news on software releases for our devices on the official Samsung UK Facebook page (facebook.com/SamsungMobileUK) or our Twitter feed (twitter.com/SamsungMobileUK).

Thanks.
answered 10 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

hi am looking for a app for video calls for free

asked 11 months ago
michael
midhurst
on Galaxy S4 Active
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Michael,

We recommend you search for a third party application in your Google play store on your S4 active.

As they are third party applications we cannot recommend a particular app to you as we must remain impartial.

Thanks
answered 11 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

why is the camera less than the S4

asked 11 months ago
mr boozy
uk
on Galaxy S4 Active
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

The S4 Active focuses more on the adventure side and is designed to handle the great outdoors, so you can take photographs in a number of different conditions.

The 8MP camera on the S4 Active still allows you to take clear, quality photographs just like on the S4 only you can also use it underwater as well. This is not possible on the S4.

Thanks
answered 11 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

Does it support Qi wireless charging?

asked 11 months ago
downloadhk
on Galaxy S4 Active
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

The wireless charging is only compatible with the S4.

Thanks.
answered 11 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

will thesoftware be upgraded to 4.3 soon

purchased samsung gear(camara) but the software needs to be 4.3
asked 11 months ago
maddie
desk
on Galaxy S4 Active
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Maddie,

Regarding your query please be advised that there is currently no official release date for a newer firmware version for your product.

You can check for available updates for your device on its support page on our website or by connecting to Samsung KIES.

You can also get the latest news on software releases for our devices on the official Samsung UK Facebook page (facebook.com/SamsungMobileUK) or our Twitter feed (twitter.com/SamsungMobileUK).

Thanks
answered 11 months ago
Samsung E-Support
-2points
0out of 2found this answer helpful.
Question

When will the S4 Active get the upgrade to Android 4.3

asked 1 year ago
Davidk
London
on Galaxy S4 Active
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi David,

It will be released but there is no date just yet. I would suggest connecting to KIES periodically to check for updates.

Thanks.
answered 1 year ago
Samsung E-Support
-3points
0out of 3found this answer helpful.
Question

How can I activate the USB large storage mode at a S4 active.

If the S4 active (GT-I9295) is connected via USB to my computer only the MTP or PTP mode is available.
I woul like to get it connected as a USB large storage.
Any workaround?
Thanks
asked 1 year ago
Ralf Austrup
Germany
on Galaxy S4 Active
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Ralph,

When autoplay comes up select your device as open folder to view files and 2 folders will appear for mass storage.

Thanks
answered 1 year ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

Trouble registering galaxy s4 active

Im sure i have the product code and serial number correct but it says error.. any known issues please?
asked 11 months ago
Anonymous
on Galaxy S4 Active
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Please ensure that you have the model code correct, GT-I929. As well as the serial number, located behind the battery S/N beginning with R.

Thanks.
answered 11 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do you create new e-mail folders

asked 1 year, 1 month ago
Russ
on Galaxy S4 Active
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Russ,

Open up your email account and hit the 3 lines at the top left of your screen > Press show all folders > Press the + symbol at the top right of your screen and this will create a new folder.

Thanks.
answered 1 year, 1 month ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Three network

Will the Samsung Galaxy S4 Active work on the Three network
asked 1 year, 1 month ago
dickandjill
on Galaxy S4 Active
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Dick,

You would need to contact the mobile network for support.

Thanks.
answered 1 year, 1 month ago
Samsung E-Support
0points
0out of 0found this answer helpful.
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