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Most Recent Questions
Recent Question:
How do I get a full user menu for Galaxy S4mini?
Recent Question:
There are rumours that Android 4.4 is now being released for the s4 mini, When will it be available for version I9195XXUBNA2?
Recent Question:
CURRENTLY UNABLE TO DOWNLOAD. PLEASE RY AGAIN LATER MESSAGE
Recent Question:
will there be a kitkat update
Recent Question:
when will the android 4.4 kitkat update be released to the s4 mini in the UK?
Questions with Most Recent Answers
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when is 4.2.3 available for s4 mini
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Notification ringtone
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will there be an android 4.0 update for the galaxy s2?
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will there be a kitkat update
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In case the phone fails due to water or dust

Customer Questions & Answers for
samsung Galaxy S4 Mini (Black)

The Samsung Galaxy S4 Mini is your life companion, just like the Galaxy S4. It shares the same elegant design aesthetic and many of the life-enhancing smart services. However, the compact Galaxy S4 Mini fits easily into your pocket and your palm, so it’s easy to carry wherever you go and you can use it with total comfort one-handed. It’s a partner that won’t weigh you down on the go.
Customer Questions & Answers:
260 Questions
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233 Answers
Overall Rating:
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Questions & Answers for samsung Galaxy S4 Mini (Black)

Question

music transfer

i have just got a samsung s4 mini and i am trying to transfer music from my ipad to the new phone. I was told to download samsung kies, which i have done, but i cant seem to transfer my itunes library to kies. I then have the problem of my samsung laptop not recognising my phone when i connect it to the laptop. please could you advise
asked 2 days ago
phil
bolton
on Galaxy S4 Mini (Black)
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Question

How do I transfer my contacts from my old htc wildfire to my new samsung galaxy s4 mini?

asked 3 days ago
cool dude
Scotland
on Galaxy S4 Mini (Black)
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1 answer
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answer 1
Hi.

You can download an application called Samsung Smart Switch. This enables you to transfer data from your old device to your new one. Please see the link provided to see the step by step guides on how to use Samsung Smart Switch.

http://www.samsung.com/uk/support/smartswitch/

I hope this helps.
answered 2 days ago
Samsung E-Support
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Question

Unable to install KitKat update

I have downloaded the latest Firmware update for my Samsung Galaxy S4 mini, (KitKat OS 4.4.2), all 522.01 MBs. but when I go to install it, I keep getting an error saying "unable to install software update(522.01MB). Not enough space in device storage or SD card. Delete some items."
I have checked the storage on the phone and I have 0.75 GB on the device and 1 GB on the SD card.
Can anyone explain why this error is appearing?
asked 3 days ago
Butty
Ireland
on Galaxy S4 Mini (Black)
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answer 1
Hi Butty,

It appears that you need to free up some memory on your S4 mini. Have you tried moving your applications over to the SD card? Go to Settings > Application Manager > Tap Apps > Move to SD Card. Please note that this option will only be available for applications that can move to the SD card.

You could also try moving any multimedia files over to the SD card. Go to My Files > Options > Move > SD Card.

Perhaps, you could delete and third party applications or multimedia files on the device that you don't need. I would always advise to back up your personal data before trying this.

Ensure that there is a least 1GB of free memory and then try again to install the software update.

Hope this helps.
answered 2 days ago
Samsung E-support
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Question

12 Volt charger

Can I use my HTC wildfire car charger with this phone as it has the same plug?
asked 5 days ago
Pikant207
Southampton
on Galaxy S4 Mini (Black)
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Question

screen mirroring has stopped working on my s4 mini, how can i solve this issue?

asked 1 week, 1 day ago
kevin
paisley
on Galaxy S4 Mini (Black)
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answer 1
Hi Kevin, Is your firmware up to date? You can check this by pressing Apps> Settings> More> About device> Software update> Update. You could also try resetting your phone by Apps> Settings> Accounts> Back up and reset> Factory data reset> Reset device> Erase everything. Please back up all data before preforming this. Hope this helps.
answered 5 days ago
Samsung E-Support
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Question

How do I stop my s4 mini going into smode when I put it in my pocket?

the phone will go into smode and become live every second or third time I put it in its case into my pocket
asked 1 week, 4 days ago
drewcutts
Torquay
on Galaxy S4 Mini (Black)
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Question

How do I increase the number of rings before the phone goes to voicemail?

My phone only rings 4 times, then goes to voicemail. Therefore I miss a lot of calls
asked 1 week, 4 days ago
Pbott
London
on Galaxy S4 Mini (Black)
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Question

how to change picture size

Hi I am unable to resize pictures to send as mms. I think I may have pressed the wrong thing before and told it to use original size always and now cant find how to change this choice
asked 1 week, 5 days ago
janta
UK
on Galaxy S4 Mini (Black)
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1 answer
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answer 1
Hi Janta, You could try backing up all your data and preforming a reset. If this does not work please check out this link on how to contact us http://www.samsung.com/uk/info/contactus.html. Hope this helps.
answered 1 week, 4 days ago
Samsung E-Support
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Question

why is the screen flickering?

Hi, I have had my s4 mini for 5 days. From the first day after buying it the have been issues with the screen flickering. Is this a well known problem and or fixable?
asked 1 week, 6 days ago
Martin
Glasgow
on Galaxy S4 Mini (Black)
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answer 1
Hi Martin,

Due to the nature of this query, I would advise contacting your retailer about this issue as you have only just purchased the phone.

Alternatively, I would advise getting your S4 mini serviced by one of our authorised repair agents. Please check out this link to find your nearest repair centre http://www.samsung.com/uk/support/servicelocation/.

Hope this helps.
answered 1 week, 5 days ago
Samsung E-support
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Question

Missing Contacts

Why is it that Kies no longer shows " Contacts". Music, Photos and Videos yes. It says that kies does not support my Samsung S4 (GT 19195) do you want to transfer to kies3, I accept but will not display Contacts WHY not. Kies3 W8.1 PDA:NK1/PHONE:K1/CSC:NK1 (BTU)
asked 1 week, 6 days ago
Derek
Cambridge UK
on Galaxy S4 Mini (Black)
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Question

Hotmail inbox not refreshing

I have a hotmail account which I access via microsoft exchange active sync which worked perfectly for the first few days and now wont show a refresh of my inbox even though when I look in the settings it shows a refresh a minute ago. I can send emails ok. Help!
asked 1 week, 6 days ago
deepreddave
cumbria
on Galaxy S4 Mini (Black)
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Question

Will Galaxy S4 Mini get Android 5.0 Lollipop?

I got this phone a few months ago and Id like to know if Samsung will update its Android to 5.0 Lollipop, and if so, when could it be released?
asked 2 weeks ago
PanPirat
Slovakia
on Galaxy S4 Mini (Black)
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answer 1
Hi.

We currently have no information regarding the 5.0 Lollipop update on the Galaxy S4. Keep and eye on the Samsung website and social media pages for future software releases.

Thanks.
answered 1 week, 6 days ago
Samsung E-Support
0points
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Question

My S4 mini has perfomred an update, after the update it will not charge up. Can i cancel the dwnload or fix the problem?

My s4 mini has just updated and will not charge properly, it just shows a grey battery which does not get any better.
asked 2 weeks, 3 days ago
Simon
Bury
on Galaxy S4 Mini (Black)
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answer 1
Hi.

Due to the nature of the issue, I recommend contacting your nearest service centre. Please visit the link below which will aid you in locating it. An engineer will perform a full examination on your device.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 2 weeks, 3 days ago
Samsung E-Support
0points
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Question

screen mirroring is not working with my samsung tv after software update on my phone how do i resolve

i did a software update on my phone and now the screen mirroring is not working on my tv where as before the update it was fine
asked 2 weeks, 4 days ago
dinny
wembley
on Galaxy S4 Mini (Black)
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answer 1
Hi,

Please check out this link to use Screen Mirroring http://www.samsung.com/uk/support/skp/faq/1057791.

If you are still having issues, please contact our customer advisor's on 0330 726 7864, who will be able to assist you further.

Hope this helps.
answered 2 weeks, 4 days ago
Samsung E-support
-4points
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Question

after a system update my phone will no longer download files, how can i sort this out?

after the most recent system update for my S4 mini I can no longer download files, for example im trying to download a document from an email - it also wont forward it due to the fact it has to be downloaded first - how can I sort this out
asked 2 weeks, 4 days ago
bexxybooarch
manchester
on Galaxy S4 Mini (Black)
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1 answer
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answer 1
Hi,

It depends on the types of files you are trying to download. Have you checked that your applications are up to date?

If it is third party content, perhaps, you need to download an application from the Play Store to support it?

If this does not work, you could try a factory reset to restore the device to factory settings. Please ensure to back up all important data http://www.samsung.com/uk/support/skp/faq/871836.

Hope this helps.
answered 2 weeks, 4 days ago
Samsung E-support
0points
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Question

flash players

Why is the phone non compatible with all flash players. Which one is for this phone
asked 2 weeks, 4 days ago
oscemonster
on Galaxy S4 Mini (Black)
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Question

Where do I find my videos

I want to put my videos and movies made on my laptop. When I put my laptop on via usb into my laptop and go to the map I find the fotos but I cant find the videos. Where do I find them?
asked 2 weeks, 5 days ago
grieksken
geel
on Galaxy S4 Mini (Black)
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Question

Why has my Wifi disappeared after a software update?

I was prompted to download a software update this morning, which I did. i could use my phone while the update downloaded but then I couldnt while it installed. Standard. Once the phone reset I was unable to access my Wifi. I have tried so many things but am still without Wifi.

Anyone have any ideas?
asked 2 weeks, 5 days ago
AndrewB
South Wales
on Galaxy S4 Mini (Black)
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1 answer
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answer 1
Hi Andrew,

Due to the nature of this enquiry, I feel it would be beneficial for you to contact our customer services team on 0330 726 7864 to troubleshoot this with you, as we need more information.

Thank you.
answered 2 weeks, 5 days ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

Missing Contacts folder in Kies3

Running Kies3 and I cannot see contacts
asked 3 weeks ago
Derek
UK
on Galaxy S4 Mini (Black)
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Question

S4 mini upgrade to 4.4.2 error

I downloaded the upgrade to 4.4.2 but when I tried to instal it I got an error message "unable to install software update (501.78 mb. Not enough space in device storage or SD card. delete some items". By going to Settings.Storage I have 636mb available in device storage and 10.67mb available on SD card. This is after I have already moved all apps to SD card that it is possible to move. How do I either (a) install the upgrade , or (b) get rid of the annoying error message telling me to install the upgrade?
asked 3 weeks ago
Roger
UK
on Galaxy S4 Mini (Black)
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