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Most Recent Questions
Recent Question:
my s4 updated to 4.4.2 but emails no longer sync. Please help
Recent Question:
How do I get videos off My phone and onto my computer -it only seems to take the photos
Recent Question:
How do I get a full user menu for Galaxy S4mini?
Recent Question:
how do I remove the Weather information from my screen
Recent Question:
how do I change call sounds?
Questions with Most Recent Answers
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How do I add a picture to my contacts
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when is 4.2.3 available for s4 mini
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my s4 updated to 4.4.2 but emails no longer sync. Please help

Customer Questions & Answers for
samsung Galaxy S4 Mini (Black)

The Samsung Galaxy S4 Mini is your life companion, just like the Galaxy S4. It shares the same elegant design aesthetic and many of the life-enhancing smart services. However, the compact Galaxy S4 Mini fits easily into your pocket and your palm, so it’s easy to carry wherever you go and you can use it with total comfort one-handed. It’s a partner that won’t weigh you down on the go.
Customer Questions & Answers:
207 Questions
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199 Answers
Overall Rating:
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Questions & Answers for samsung Galaxy S4 Mini (Black)

Question

Just got new s4 mini and the Google play app wont load

asked 1 day ago
dgt3
uk
on Galaxy S4 Mini (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

I recommend performing a factory data reset on your Galaxy S4 Mini. You can do this by following these steps:
Settings - Back up and reset - Factory data reset - Reset device - Erase everything.

Performing a factory data reset will erase all data from your device. I advise that you back up your data on Samsung KIES. Please see the link below to find all of the information and tutorials on Samsung KIES:

http://www.samsung.com/uk/support/usefulsoftware/KIES/

I hope this helps.
answered 17 hours ago
Samsung Support
0points
0out of 0found this answer helpful.
Question

will the mini s 4 sinc with a smart tv to view pictures from my phone ? how?

asked 6 days ago
Danny C.
So. Central Kentucky
on Galaxy S4 Mini (Black)
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1 answer
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answer 1
Hi Danny, Please check out this link for the manual (page 63) on how to do this http://downloadcenter.samsung.com/content/UM/201306/20130621151302859/GT-I9195_UM_EU_Jellybean_Eng_Rev.1.0_130620.pdf. Hope this helps.
answered 4 days ago
Samsung Support
0points
0out of 0found this answer helpful.
Question

wifi wont connect

In order to get my phone to connect to wifi I have to switch it off and on again. It states there is an authentication error, I have retyped my password in multiple times it still doesnt work. Checked the wifi all other devices connect no problem.
asked 1 week, 2 days ago
vickilou87
bolton
on Galaxy S4 Mini (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

I recommend performing a factory data reset on your Galaxy S4 Mini. You can do this by following these steps:
Settings - Back up and reset - Factory data reset - Reset device - Erase everything.

Performing a factory data reset will erase all data from your device. I advise that you back up your data on Samsung KIES. Please see the link below to find all of the information and tutorials on Samsung KIES:

http://www.samsung.com/uk/support/usefulsoftware/KIES/

If the factory data reset does not improve the performance of your device then I advise taking your Galaxy S4 Mini to your nearest service centre. Please visit the link below which will aid you in locating it:

http://www.samsung.com/uk/support/servicelocation/

I hope this helps.
answered 4 days ago
Samsung Support
0points
0out of 0found this answer helpful.
Question

how do i switch my nfc on?

There seems to be so nfc and no s beam ability available
asked 1 week, 3 days ago
uzair
south africa
on Galaxy S4 Mini (Black)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi.

Please see page 66 to 67 of the user manual provided in the link below. This provides you with steps on how to enable both of these functions on your device.

http://downloadcenter.samsung.com/content/UM/201306/20130621151302859/GT-I9195_UM_EU_Jellybean_Eng_Rev.1.0_130620.pdf

I hope this helps.
answered 4 days ago
Samsung Support
0points
0out of 0found this answer helpful.
Question

How to delete messages from messenger

asked 1 week, 4 days ago
jandog
Argyll
on Galaxy S4 Mini (Black)
0points
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1 answer
Answers
answer 1
Hi.

To delete text messages go to Messages > Press the Menu Soft key > Delete threads.

If you want to delete messages from a third party application, please contact the application manufacturer.

Thanks.
answered 21 hours ago
Samsung Support
0points
0out of 0found this answer helpful.
Question

can you view recent activity on your phone?

Recently viewed or opened apps programs
asked 1 week, 5 days ago
jclai10
on Galaxy S4 Mini (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

To view recent application activity, press and hold the home button.

I hope this helps.
answered 1 week ago
Samsung Support
0points
0out of 0found this answer helpful.
Question

how do i get an app to download to the sd card instead of the device?

Specifically an app update to an app thats on my device and not the sd card
asked 2 weeks, 3 days ago
don don don
on Galaxy S4 Mini (Black)
0points
0out of 0found this question helpful.
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0 answers
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This question currently has no approved answers.
Question

how do i get an app to download to the sd card instead of the device?

Specifically an app update to an app thats on my device and not the sd card
asked 2 weeks, 3 days ago
don don don
on Galaxy S4 Mini (Black)
0points
0out of 0found this question helpful.
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0 answers
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This question currently has no approved answers.
Question

how do i get an app to download to the sd card instead of the device?

Specifically an app update to an app thats on my device and not the sd card
asked 2 weeks, 3 days ago
don don don
on Galaxy S4 Mini (Black)
0points
0out of 0found this question helpful.
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0 answers
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This question currently has no approved answers.
Question

Hello. When is the Kitkat 4.4 update available to S4 mini GT-I1915.

I live in Finland and i dont have that update, but many websites have said that its available.
asked 3 weeks ago
Kasperi
Finland
on Galaxy S4 Mini (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

There is no current release date for the 4.4 Kitkat update on the Galaxy S4 Mini. Keep an eye on the Samsung website for any future updates.

Thanks.
answered 2 weeks, 5 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do I stop screen lock coming on after call ends?

Even for short calls, when I hang up the screen lock comes on, which is annoying. How can I stop it doing that?
asked 3 weeks, 4 days ago
Philip
UK
on Galaxy S4 Mini (Black)
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0out of 0found this question helpful.
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0 answers
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Question

can any one help me, my s4 mini keeps dropping the wifi connection and says router is out of range , all other samsung devices work ok

s4 wifi connection loss randomly drops wifi at home and says router is out of range, all other Samsung devices in house stay connected
asked 4 weeks ago
nikki
west midlands
on Galaxy S4 Mini (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

I recommend performing a factory data reset on your Galaxy S4. You can do this by following these steps:
Settings - Back up and reset - Factory data reset - Reset device - Erase everything.

Performing a factory data reset will erase all data from your device. I advise that you back up your data on Samsung KIES. Please see the link below to find all of the information and tutorials on Samsung KIES:

http://www.samsung.com/uk/support/usefulsoftware/KIES/

If this does not rectify the problem then I advise that you contact your nearest service centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 2 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

there is a hash tag appeared only on my contact list, it does not move and i cannot get it off?

asked 1 month ago
99xsara
hastings
on Galaxy S4 Mini (Black)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi.

I recommend performing a factory data reset on your Galaxy S4 Mini. You can do this by following these steps:
Settings - Back up and reset - Factory data reset - Reset device - Erase everything.

Performing a factory data reset will erase all data from your device. I advise that you back up your data on Samsung KIES. Please see the link below to find all of the information and tutorials on Samsung KIES:

http://www.samsung.com/uk/support/usefulsoftware/KIES/

I hope this helps.
answered 1 month ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

is samsung s4 mini gt-19195 a dual sim phone

asked 1 month ago
pratik
on Galaxy S4 Mini (Black)
0points
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1 answer
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answer 1
Hi Pratik, Yes the S4 Mini is a dual sim phone. Hope this helps.
answered 1 month ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Which Bluetooth activity tracker fitness bands are compatible with Android 4.2.2?

Does anyone know of one of these new Bluetooth fitness/activity tracker bands which works with a Samsung Galaxy S3 Mini on android 4.2.2? They all seem to work on 4.3 and it seems my mobile model aint gonna get the upgrade to 4.3. Its really limiting, and Ive only just bought the phone so cant upgrade for 18mths. It would be really useful as I want to track my fitness after a big operation in September. Obviously it would help if Samsung would allow this OS 4.2 upgrade to allow all relevant owners to buy and connect to these fab devices. (PRETTY PLEASE)
asked 1 month ago
Dosher
Berkshire
on Galaxy S4 Mini (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi, Please check out this link to find fitness apps that are available for your phone http://apps.samsung.com/venus/topApps/topAppsList.as?categoryID=G000028475. Hope this helps.
answered 1 month ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How to make the S4 Mini update the operating system

Operating system updates: I have 2 S4 minis, one has updated to kitkat one will not. How do I get it to update?
asked 1 month ago
JS DeViller
Ottawa Canada
on Galaxy S4 Mini (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Please see page 41 onwards of the user manual provided in the link below.

http://downloadcenter.samsung.com/content/UM/201306/20130621151302859/GT-I9195_UM_EU_Jellybean_Eng_Rev.1.0_130620.pdf

Thanks.
answered 1 month ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

why do automatic security updates keep failing,

have tried to do manually but still get failed message. Tried restarting phone with good wifi signal but no joy
asked 1 month, 1 week ago
Nicky
Forres
on Galaxy S4 Mini (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Nicky, You may need to reset your phone, You can do this by checking out this link on how to do this http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=uk&seq=871836. Hope this helps.
answered 1 month ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

safe mode

My phone as gone into safe mode, how do I get rid of it for Samsung galaxy s4 mini
asked 1 month, 1 week ago
kirsty
on Galaxy S4 Mini (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Kirsty, To get out of safe mode, turn your S4 mini off and remove the battery from the back. Once, you have removed the battery for 3-5 minutes, put the battery back in and turn the device on. Hope this helps.
answered 1 month ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do I get my S4 mini to remember WiFi access passwords?

Since upgrading software my S4 mini no longer remembers WiFi access passwords so I have to re-enter them manually every time I return to a network used before. How do I correct this?
asked 1 month, 1 week ago
peterj
UK
on Galaxy S4 Mini (Black)
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi.

Please see page 36 onwards of the user manual provided in the link below.

http://downloadcenter.samsung.com/content/UM/201306/20130621151302859/GT-I9195_UM_EU_Jellybean_Eng_Rev.1.0_130620.pdf

If this does not rectify the issue then I recommend performing a factory data reset on your device. You can do this by following these steps:
Settings - Back up and reset - Factory data reset - Reset device - Erase everything.

Performing a factory data reset will erase all data from your Galaxy S4 Mini. I advise that you back up your data on Samsung KIES. Please see the link below to find all of the information and tutorials on Samsung KIES:

http://www.samsung.com/uk/support/usefulsoftware/KIES/

I hope this helps.
answered 1 month, 1 week ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

Samsung S4 mini wont sleep

When activity times out, and the backlight switches off, the screen goes black for a second then lights back up as though I have pressed the power button.
asked 1 month, 1 week ago
Bannersk
London
on Galaxy S4 Mini (Black)
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Please see page 125 of the user manual provided in the link below.

http://downloadcenter.samsung.com/content/UM/201306/20130621151302859/GT-I9195_UM_EU_Jellybean_Eng_Rev.1.0_130620.pdf

It is possible that the Smart Stay function is enabled on your device. You can turn this off by following the steps below.

Pull down the notifications bar > Select Grid View in the top right hand corner > Ensure Smart stay is greyed out

I hope this helps.
answered 1 month, 1 week ago
Samsung E-Support
0points
0out of 0found this answer helpful.
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