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Most Recent Questions
Recent Question:
my s4 updated to 4.4.2 but emails no longer sync. Please help
Recent Question:
How do I get videos off My phone and onto my computer -it only seems to take the photos
Recent Question:
How do I get a full user menu for Galaxy S4mini?
Recent Question:
how do I remove the Weather information from my screen
Recent Question:
how do I change call sounds?
Questions with Most Recent Answers
Question:
my s4 updated to 4.4.2 but emails no longer sync. Please help
Question:
Is the phone 4G ready?
Question:
How do I get videos off My phone and onto my computer -it only seems to take the photos
Question:
How do I turn the led flashing display on eg when I get a message or the phone is on charge for a galaxy s4 mini
Question:
how do I remove the Weather information from my screen

Customer Questions & Answers for
samsung Galaxy S4 Mini (Black)

The Samsung Galaxy S4 Mini is your life companion, just like the Galaxy S4. It shares the same elegant design aesthetic and many of the life-enhancing smart services. However, the compact Galaxy S4 Mini fits easily into your pocket and your palm, so it’s easy to carry wherever you go and you can use it with total comfort one-handed. It’s a partner that won’t weigh you down on the go.
Customer Questions & Answers:
183 Questions
 | 
178 Answers
Overall Rating:
4.254 out of 5
4.3
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Questions & Answers for samsung Galaxy S4 Mini (Black)

Question

how do i install driver software on my windows vista pc so I can dowloand the photos off my s4 mini onto my laptop?

asked 3 days ago
babyjayne
Surrey
on Galaxy S4 Mini (Black)
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1 answer
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answer 1
Hi.

I recommend that you install Samsung KIES on to your PC. This will allow you to save and transfer your files between your Galaxy S4 Mini and PC. Please see the link below to find all of the information and tutorials on Samsung KIES:

http://www.samsung.com/uk/support/usefulsoftware/KIES/

I hope this helps.
answered 11 hours ago
Samsung E-Support
0points
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Question

How do I remove samsung bookmarks?

I dont use facebook/twitter etc, and I dont want vodafone news/sports when the BBC is far better... I have 9 boookmarks that are right at the top of everything that I dont want, didnt ask for, so how do I delete them ??
asked 3 days ago
Entwood
UK
on Galaxy S4 Mini (Black)
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0 answers
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Question

Can i get a mhl adaptor for s4 mini

asked 1 week ago
Mortimergt19
Kent
on Galaxy S4 Mini (Black)
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1 answer
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answer 1
Hi, Check out this link for the MHL adapter http://www.samsung.com/nz/business/business-products/mobile-devices/mobile-accessories/ET-H10FAUWEGWW. Hope this helps.
answered 6 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Cant recieve calls

cant recieve calls
asked 1 week, 1 day ago
Braveheart77
on Galaxy S4 Mini (Black)
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1 answer
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answer 1
Hi, Have you tried doing a factory reset on your device? Please check out this link to do so http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=uk&seq=1038796. Hope this helps
answered 1 week ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

missed call reminder

I have my phone on vibrat all the time .I would like a vibrat on a missed call ever five minutes until I acknowledge it.
asked 1 week, 2 days ago
gary
ohio usa
on Galaxy S4 Mini (Black)
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1 answer
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answer 1
Hi Gary, I'm afraid that this device does not have this function. Thank you.
answered 1 week ago
Samsung E-Support
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Question

I cannot pair my S4 mini via bluetooth to my car (Merc), the car can see the phone but the phone cannot see the car.

Bluetooth is switched on and the make phone visible tick box has been ticked.
asked 1 week, 2 days ago
Jackson
on Galaxy S4 Mini (Black)
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1 answer
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answer 1
Hi.

I recommend performing a factory data reset on your Galaxy S4 Mini. You can do this by following these steps:
Settings → Back up and reset → Factory data reset → Reset device → Erase everything.

Performing a factory data reset will erase all data from your device. I advise that you back up your data on Samsung KIES. Please see the link below to find all of the information and tutorials on Samsung KIES:

http://www.samsung.com/uk/support/usefulsoftware/KIES/

I hope this helps.
answered 6 days ago
Samsung E-Support
0points
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Question

Cant get 4G on Samsung s4 mini

So, I am using a Samsung s4 mini but cant seem to pick up 4g.

I have read something online about looking at the network mode in the settings and changing it, however the only options it gives me there are 2G/3G or 3G only. No mention of 4G

I have spoken to my network who werent very helpful. Any ideas anyone please? Not sure if there is maybe an update missing from the phone. I have done a factory reset from the kies site on my pc but this hadnt helped.
asked 1 week, 4 days ago
pablof
uk
on Galaxy S4 Mini (Black)
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1 answer
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answer 1
Hi,

Have you tried doing a software update on your S4 mini? Do you have a 4G sim card and a 4G tariff with your network provider? To check the network settings you need to go to; Settings > more networks > mobile networks > network mode, and select LTE. This should enable you to access 4G whenever, it is available. Hope this helps.
answered 1 week, 2 days ago
Samsung E-Support
0points
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Question

Does the s4 mini GT-I9195 support otg usb sd card readers

asked 1 week, 5 days ago
Spike
UK
on Galaxy S4 Mini (Black)
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Question

Why has my sd card stopped working in my S4 Mini?

Card was working fine but suddenly could not be seen by the phone. Checked forums online and a lot of people having the same problem.
asked 4 weeks ago
Keith
UK
on Galaxy S4 Mini (Black)
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1 answer
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answer 1
Hi Keith,

I would advise that you format the SD card, which will wipe the card and erase all of the stored data.
1. From the Front Screen tap the Apps button.
2. Scroll left and tap Settings.
3. On the More tab tap Storage.
4. Tap Format SD card.
5. Tap Format SD card.
6. Tap Erase everything.
Hope this helps.
answered 3 weeks, 6 days ago
Samsung E-Support
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Question

How can I play music from a memory card in the Samsung Galaxy 4s mini?

If i put music files on a memory card, how can I then play it on my phone.
asked 1 month ago
Teresa
New York
on Galaxy S4 Mini (Black)
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0 answers
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Question

Kies propose android 4.3 for I9195&#59; USB tethering and wifi hotspot features

The android update to 4.3 is now proposed by Kies for the I9195.
I have an important question for my usage. I have a non operator provided S4 mini (i9195) and after this update will the network sharing still work?
1: Wifi Hotspot
2: USB tethering of the operator access.

On the Internet Ive seen many issues on operator updates that remove these feature during the update.
asked 1 month ago
smiles
on Galaxy S4 Mini (Black)
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0 answers
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Question

how do i reset my microphone for text message

I keep getting a message saying that no network is available when i try to use the microphone while I am texting.
asked 1 month, 1 week ago
greatdame70
charlotte, nc
on Galaxy S4 Mini (Black)
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1 answer
Answers
answer 1
Hi,

Have you tried doing a factory reset? Please ensure that you back up all of your data first. Here is a link to show you how to do this: http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=uk&seq=1038796.

Hope this helps.
answered 1 month, 1 week ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

Unkown icon

In the top left next to the wifi strength icon is and icon that looks like an eye with three eye lashes, it is not an icon shown in the manual, what does it mean?
asked 1 month, 2 weeks ago
Jonathan
on Galaxy S4 Mini (Black)
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1 answer
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answer 1
Hi Jonathan,

Smart stay detects your eyes with the front camera so that the screen will not turn off while you keep looking at it. To turn this off;
1. From the Home screen tap the Apps menu item.
2. Scroll Left and then tap the Settings menu item.
3. Tap My Device from the tab at the top.
4. Tap the Smart screen menu item.
5. Tap the 'Smart stay' menu item once, so the tick next to it dissapears

Hope this helps.
answered 1 month, 1 week ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

Clock/connection issues

After a couple weeks with a new phone the alarm stopped working, the clock is off for a few minutes before catching up, and even after I read a message, there is still the unread message icon. They seem related but whats going on. I havent changed settings or downloaded new apps.
asked 1 month, 2 weeks ago
missmimsy
on Galaxy S4 Mini (Black)
0points
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1 answer
Answers
answer 1
Hi,

Please check out this link to factory reset your device and ensure that you back up your data first. http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=uk&seq=1038796
answered 1 month, 1 week ago
Samsung E-support
0points
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Question

Can someone please update the situation re UK update for the S4 Mini I9195...I bought mine in November 2013 on the basis it was 4G ready! Misold?

asked 1 month, 2 weeks ago
Leigh1965
London, UK
on Galaxy S4 Mini (Black)
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1 answer
Answers
answer 1
Hi Leigh,

The S4 mini is available on 4G but, you need to be on a 4G tariff with your network provider. You also have to be in an area that has 4G to receive it. Please contact your network provider for more information.

Hope this helps.
answered 1 month, 1 week ago
Samsung E-support
0points
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Question

how do i connect the s4 mini to a tv

asked 1 month, 2 weeks ago
gazp
on Galaxy S4 Mini (Black)
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1 answer
Answers
answer 1
Hi.

You will need an HDTV adapter to connect your device to the TV. I've attached a how to guide on connecting the devices.

http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=uk&seq=933271

Hope this helps.
answered 1 month ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Why is my Screen consuming 70% of my battery when it is not in use

S4 mini battery drain by "Screen"
I have followed the links within the device to reduce battery use and searched online. Whenever you locked the phone about 20seconds later it will flash on, like there is a notification. it will go dark and then flash again. I am using 10% battery per hour without using the phone. I have restored my phone to factory settings and only installed apps that I use regularly, but still havent seen an improvement. I only charge my phone when it is around 20%, I do not keep it charged unneccessarily.
Before factory reset, the phone other two cuprits for battery use were messanger and email, I have deleted/unistalled those.
asked 2 months ago
janine82
Birmingham, UK
on Galaxy S4 Mini (Black)
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi Janine,

Please check out this link to find your local Samsung repair centre: http://www.samsung.com/uk/storelocator#

Hope this helps
answered 2 months ago
Samsung E-support
-1point
0out of 1found this answer helpful.
Question

how do igo about changing from phone memory to sd card

asked 2 months ago
seamuseng
uk
on Galaxy S4 Mini (Black)
0points
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1 answer
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answer 1
Hi,

You can't change the phone memory to SD card, but you can transfer files onto the SD card. What files do you want to transfer? Here is a link to show you how to move apps over to your SD card http://skp.samsungcsportal.com/integrated/popup/FaqDetailPopup3.jsp?cdsite=uk&seq=1027635.

To transfer your files to SD card
1. From the Home Screen tap Apps
2. Tap My files.
3. Tap All files.
4. Now select Device storage.
5. Now locate the file that you wish to move, for example, in Pictures
6. Now tap on the files you wish to move to select them.
7. You can also select all files in the directory by pressing the menu button and tapping Select all.
8. Once you have selected the files, tap the options icon.
9. Tap Move
10. Now tap SD memory card (this may have been renamed at your discretion).
11. Navigate to the folder where you would like to move the file(s), and tap Move here to complete the action.

Hope this helps
answered 2 months ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

How do I get the e-mails I sent from my Samsung Galaxy S4 Mini to show in the sent items on my laptop? I am using yahoo mail.

Used to have a Blackberry and it worked fine.
asked 2 months ago
John154v
on Galaxy S4 Mini (Black)
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0 answers
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Question

How to make my S4 Mini play the music via car Bluetooth connection

My Galaxy S4 Mini phone is paired to my car stereo system via a Bluetooth connection. This works fine for the purpose of making/receiving calls but when I play my music on the S4 Mini in my car it does not play via the car stereo (ie it does not use the Bluetooth connection). How can I make it use the Bluetooth connection when playing the music from my phone?
asked 2 months, 1 week ago
Pete C
Kent
on Galaxy S4 Mini (Black)
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1 answer
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answer 1
Hi Pete,

It depends a lot on the car. Usually there will be a media player setting you have to switch to (in the same way you select radio or CD) If it is connected already the music should come through. In some instances you may even be able to control the playback functions...again, much depends on the make and model of the car. If you need any further assistance, please contact our Galaxy technical support team on 0330 726 7864.

Thanks
answered 1 month, 4 weeks ago
Samsung E-support
0points
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