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Customer Questions & Answers for
samsung Galaxy S2

Prepare yourself for the Galaxy S II, Samsung’s thinnest smartphone. Using the latest Android 2.3 Gingerbread operating system, the Galaxy S II brings together the 1.2GHz Dual Core Application Processor for unmatched performance and a brilliant 4.3” Super AMOLED Plus display. Featuring a lightweight and beautifully thin design and advanced HSPA + connectivity, it represents the next generation in smartphone technology.
Customer Questions & Answers:
851 Questions
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377 Answers
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Questions & Answers for samsung Galaxy S2

Question

Why is my encryption button locked out - Galaxy S2?

I am trying to encrypt my phone but the encryption button is greyed out. I have my phone charger plugged in and my phone has 90% charge. How do I enable the encryption button?
asked 1 year, 8 months ago
Anonymous
on Galaxy S2
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi,

Before you can encrypt your device you must set a passcode on your home screen for security reasons.

Once you have this in place the encrypt button will be highlighted.

Thanks.
answered 1 year, 8 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

OS upgrade from 4.0.3 to Jelly Bean 4.1.2

I have followed directions on how to use Kies and how to uninstall and reinstall it if it does not work. I can not get Kies to update my GT-I9100. It will not even try. Kies does work for any files or storage issues, but will not upgrade from Ice Cream to Jelly Bean. Is there another way? The phone is new and does not have any issues or defects
asked 1 year, 7 months ago
Anonymous
on Galaxy S2
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

What OS your phone is running can depend on your network provider.

It is up to them when you receive a newer version of firmware on your phone.

Please get in touch with your provider to check what version you should be running.

Thanks
answered 1 year, 7 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

how do I delete a photo from auto backup

asked 1 year, 4 months ago
Anonymous
on Galaxy S2
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1 answer
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answer 1
Hi,

The auto backup album in the gallery is place there by Google+.

If you would like to delete photos permanently you will need to follow these steps;

1. Launch the Google+ application on your Fame
2. Once this is open, tap on the menu key at the bottom left hand side of your handset
3. Tap on settings
4. Select Auto backup
5. Make sure the slider at the top of this page is OFF
6. Now auto backup is switched off you can remove the folder from your phone
7. Head in to your settings and scroll down until you reach your accounts
8. Select Google account
9. Tap on your email account
10. Ensure that ‘Sync Google+ Auto backup’ and ‘Sync Picasa Web albums’ are un ticked in here
11. Next you exit back in to your main Settings menu and select Application Manager
12. Slide across until All applications are displayed on the screen
13. Scroll down until you reach Gallery
14. Select Gallery and tap on Clear Cache and then Clear Data, this will not delete the photos in your gallery
15. Now just power your phone off and on again and the folder should have gone.

Hope this helps,

Thanks
answered 1 year, 4 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

How to transfer SIM contacts?

How do I transfer my SIM contacts to the phone memory? I cant find a way to do it!
asked 1 year, 1 month ago
JL1991
on Galaxy S2
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,
1. From the Home screen tap Contacts.
2. Press the menu button (bottom left button on the device).
3. Tap Import/Export.
4. Tap Import from SIM card.
5. Tap OK

Hope this helps.
answered 1 year, 1 month ago
Samsung E-support
+1point
1out of 1found this answer helpful.
Question

Why does my phone switch itself off and from time to time gets very hot?

Since getting the SII it frequently just turns itself off, and also gets very hot. I'm not a "gamer" I just use it for calls texts photos and facebook
asked 3 years, 11 months ago
Shazzy1161
on Galaxy S2
-1point
1out of 3found this question helpful.
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1 answer
Answers
answer 1
Hi, We would advise downloading and installing our Samsung Kies software and check for any software updates that could resolve this software issue.
answered 3 years, 10 months ago
Samsung customer service
-4points
1out of 6found this answer helpful.
Question

Can the GS11 download and operate Skype?

asked 3 years, 11 months ago
AVC1
Shropshire
on Galaxy S2
-2points
0out of 2found this question helpful.
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1 answer
Answers
answer 1
why not ` i m using n downloaded fr google search. good luck n also u can get whatsapp too ~ easily free chat n big picture files transfer volume - enjoy
answered 3 years, 11 months ago
james
malaysia
+1point
1out of 1found this answer helpful.
Question

Is the Galaxy S 2 compatable with Volkswagen Premium Phone system RNS510 which uses bluetooth 2.1 " rSAP" random SIM access protocol. Thanks

asked 3 years, 10 months ago
Gandad
Worcester UK
on Galaxy S2
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi, the Galaxy S2 will be compatible with rSAP, however, you will need to double check with Volkswagen, if rSAP is compatible with the Galaxy S2.
answered 3 years, 9 months ago
Samsung Customer Service
+1point
1out of 1found this answer helpful.
Question

Firmware

Please let me know whats the latest firmware version available for galaxy s2 in UAE.
Whats the release date for 2.3.4.
asked 3 years, 10 months ago
Srinaras
UAE
on Galaxy S2
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi, the latest software for the Galaxy S2 in the UK is 2.3.4. However, this may not be the case in the U.A.E. What you will need to do is contact the respective Samsung company in order to find this information out. I have provided a link so that you can do this more easily. http://www.samsung.com/ae/info/contactus.html
answered 3 years, 9 months ago
Samsung Customer Service
0points
1out of 2found this answer helpful.
Question

How do I import contcts from my sim to the phone?

This is shown on page 8 of the get to know your phone book and it says it's easy. But it doesn't tell you how to do it in the operating manual. Help please!
asked 3 years, 10 months ago
Bobik
London
on Galaxy S2
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
hi bobik, go into contacts press menu button in bottom left hand corner import/export, or page 84 in full manual.
answered 3 years, 9 months ago
silver surfer
dorset
+1point
1out of 1found this answer helpful.
Question

what sort of keyboard does it have?

asked 3 years, 9 months ago
CHRISSIE
ENGLAND
on Galaxy S2
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
it has both QWERTY and General keyboard, we can change in settings based on our requirement
answered 2 years, 10 months ago
nethra
+1point
1out of 1found this answer helpful.
Question

How do I change the message tone for my samsung galaxy s2?

asked 3 years, 7 months ago
bkertz
on Galaxy S2
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
go on settings
go on sound
go on notifications
change it
xxx
answered 3 years, 7 months ago
LuvMe999
0points
1out of 2found this answer helpful.
Question

how to unlock phone when forgotten set up details

phone locked up asking for username and password but forgotten them
asked 3 years, 6 months ago
stupot
wakefield
on Galaxy S2
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
You will need to recover your account from Google. Please visit their website and follow the instructions to reset your account details.
answered 3 years, 6 months ago
Customer Support
+1point
1out of 1found this answer helpful.
Question

Has the wifi signal problem been solved?

I have been reading a lot around just want to check before I buy a new phone
asked 3 years, 6 months ago
danger225
on Galaxy S2
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
We are not aware of any widespread problems with the Wifi on this device, If there was a problem I'm sure the recent update would have addressed it.
answered 3 years, 6 months ago
Customer Support
-1point
1out of 3found this answer helpful.
Question

Des the S2 come with a multi-account email app?

I need to be able to download (POP or preferrably IMAP4) emails from several account (minimum 3). Will I be able to do this on the S2?
asked 3 years, 6 months ago
james
Nottingham UK
on Galaxy S2
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
You will indeed be able to access more than one email account on the Galaxy S2, you can do this by creating each account in the social hub app.
answered 3 years, 6 months ago
Customer Support
+1point
1out of 1found this answer helpful.
Question

I have lost my voicemail. How do I set it up again?

asked 3 years, 6 months ago
Silverback
UK
on Galaxy S2
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
To change the voicemail number on your device, please do the following. Applications - Call - Voicemail - Settings for my carrier. You will then need to input your carriers number, details of your mobile providers voicemail number can be found on their website.
answered 3 years, 6 months ago
Samsung Service
+1point
1out of 1found this answer helpful.
Question

Messaging

How do I forward messages from Samsung Galaxy s2?
asked 3 years, 6 months ago
Ahmed Suleiman
on Galaxy S2
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Long hold on the message you wish to forward, a popup window with the option to forward will then be displayed.
answered 3 years, 6 months ago
Samsung Service
+1point
1out of 1found this answer helpful.
Question

how do you move apps from one page to another

I deleted two apps, I now have a gap where these were and apps on next page. is there anyway of moving those on last page to previous page to remove the spaces
asked 3 years, 6 months ago
angbn
Dumfries
on Galaxy S2
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
To move applications around your screen, please do the following. Long hold on the app and move to the desired location. To remove unwanted screens, place two fingers on your screen and pull them together in a pinching motion, this will then allow you to add or remove screens.
answered 3 years, 6 months ago
Samsung Service
+1point
1out of 1found this answer helpful.
Question

passkey for my galaxy s2

I am trying to connect to my computer via bluetooth and it asks for my 8-16 digit passkey. Where can I find this?
asked 3 years, 5 months ago
IvKePe
Hampshire
on Galaxy S2
0points
0out of 0found this question helpful.
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1 answer
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answer 1
The passkey can be found on the device you are trying to connect to. Open up Bluetooth settings on your computer and enter the passkey it provides.
answered 3 years, 5 months ago
Samsung Service
+1point
1out of 1found this answer helpful.
Question

How do I put the Galaxy S II on speakerphone?

asked 3 years, 5 months ago
paula
on Galaxy S2
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Paula,

This can only be activated while you are in a call. When on a call simply press the option on the bottom left of the screen titled 'Speaker'. This will allow you to achieve what you are looking for.

Regards

Aaron
Samsung UK
answered 3 years, 5 months ago
Samsung Service
+1point
1out of 1found this answer helpful.
Question

Can I buy a music docking station the Galaxy S 11

asked 3 years, 5 months ago
Walt
Birmingham
on Galaxy S2
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
We would suggest having a look at our DA-E750 audio dock, which is compatible with our Galaxy S2.
answered 3 years, 5 months ago
Samsung Service
+1point
1out of 1found this answer helpful.
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