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Customer Questions & Answers for
samsung Galaxy S II

Prepare yourself for the Galaxy S II, Samsung’s thinnest smartphone. Using the latest Android 2.3 Gingerbread operating system, the Galaxy S II brings together the 1.2GHz Dual Core Application Processor for unmatched performance and a brilliant 4.3” Super AMOLED Plus display. Featuring a lightweight and beautifully thin design and advanced HSPA + connectivity, it represents the next generation in smartphone technology.
Customer Questions & Answers:
844 Questions
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Questions & Answers for samsung Galaxy S II

Question

will there be an android 4.0 update for the galaxy s2?

asked 2 years, 10 months ago
Singh
on Galaxy S II
+16points
20out of 24found this question helpful.
Answer this Question
3 answers
Answers
answer 1
There are unofficial updates for Android versions 4 and above. If you are willing to take the risks then thats the only way to get to Androind 4+
answered 2 months, 4 weeks ago
doobleshaft
0points
6out of 12found this answer helpful.
answer 2
I doubt they will be updating the s2 otherwise they would give u a straight answer, I expect the s3 will have version 4.0 :)
answered 2 years, 6 months ago
Shadow
+4points
9out of 14found this answer helpful.
answer 3
We will be offering Android 4.0 Ice Cream Sandwich upgrade for selected GALAXY devices starting first quarter 2012. Details here: http://bit.ly/uANhnt
answered 2 years, 9 months ago
Samsung Service
+3points
10out of 17found this answer helpful.
Question

my camera pictures are stored on my phone device how do i move them to my memory card?

asked 3 years, 2 months ago
petal
on Galaxy S II
0points
2out of 4found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Better still, save the photos to the External SD-Memory Card by default:
1) Launch the Camera App.
2) Select the Settings icon (i.e. the Cog icon top-left).
3) Scroll down to the bottom of all the options.
4) Select "Storage" (2nd from the bottom, just above "Reset").
5) Select "Memory Card".

All new photos should now be stored on the Memory Card :O)
answered 2 years, 4 months ago
MSmith
Gillingham, Kent
+15points
21out of 27found this answer helpful.
answer 2
use file manger,move file to sd card
answered 3 years, 1 month ago
philm
+2points
4out of 6found this answer helpful.
Question

Screen says memory full but the numbers dont add up?

Screen says memory full, when I look there seems to be plenty of space on there. I've moved everything I can to the sd card and deleted as much as I can also. Ive cleaned the cach etc.....Help appreciated
asked 1 year, 2 months ago
Anonymous
Banham Norfolk UK
on Galaxy S II
0points
6out of 12found this question helpful.
Answer this Question
2 answers
Answers
answer 1
No need to restore the phone AT ALL! open the phone dial and type in: *#9900# and another screen will show up. Click on Delete Dumpstate/logcat and scroll down and click on Exit. Give it a minute and your low mem warning will go away. The reason for this low mem is some applications conflict with others or they leave a huge log constantly.
answered 5 months, 3 weeks ago
Koala58
+8points
19out of 30found this answer helpful.
answer 2
Hi,

Please backup your phone using Samsung KIES. Perform a factory reset by pressing Menu > settings > Accounts > Backup and reset > Factory data reset . When this is completed please connect your phone to Samsung KIES and restore your phone.

Thanks.
answered 1 year, 2 months ago
Samsung E-Support
-5points
4out of 13found this answer helpful.
Question

How can you remove apps from the samsung galaxy s2

How do you delete unwanted apps, no matter what I try the still stay on the phone
asked 3 years, 4 months ago
Rialb1958
Newcastle upon Tyne
on Galaxy S II
+19points
21out of 23found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Go into task manager , from top options select 'downloaded'. You will see all the apps you have downloaded with option to uninstall
answered 3 years, 4 months ago
sh4rky1
London
+1point
15out of 29found this answer helpful.
answer 2
You have to uninstall it from the application settings
answered 3 years, 4 months ago
sham
-4points
6out of 16found this answer helpful.
Question

When making a phone call people on the other end can't hear very well or say it is muffled. Why is this?

When making a phone call people on the other end can't hear very well or say the call is muffled. Why is this and how can it be solved? I've only had the phone about a week and every time I call someone everyone says the same thing that the call is muffled and they can't hear me properly (I don't get this problem with my old phone - a different make).
asked 2 years, 10 months ago
AnonUK
on Galaxy S II
+1point
4out of 7found this question helpful.
Answer this Question
7 answers
Answers
answer 1
During a call hit the menu key and turn OFF noise reduction. :-)
This fixes it.
answered 2 years, 7 months ago
Daniel
Birmingham, United Kingdom
+2points
4out of 6found this answer helpful.
answer 2
I have exactly the same problem. I replaced the phone cover for a Samsung cover and still have an echo when people call me and muffled when I answer. Frustrating!
answered 2 years, 9 months ago
Jojo
co durham
-4points
1out of 6found this answer helpful.
answer 3
I have the same issue with a Samsung case fitted, (it does not cover either the top or bottom mic's) However when I take the case off, the issues goes away completely.
There are two theories, 1) The microphones are not seated correctly and therefore when you put a case on the phone, it forces the sound around the inside of the phone, causing the echo for the person on the other end.
2) It is a faulty UI board GH59-10949A which requires replacing.
answered 2 years, 9 months ago
Howard
Doncaster Yorkshire
+6points
6out of 6found this answer helpful.
answer 4
I had the same problem. Turned out to be caused by the way i held the phone to my ear, my hand cupped the phone and covered the tiny hole on bottom for the microphone. Now im aware of it i dont have that problem now.
answered 2 years, 9 months ago
gwpork
Scotland
0points
2out of 4found this answer helpful.
answer 5
There seems to be hundreds of people with the same issue , including myself , only fix I know of is to have it repaired at a service centre . Samsung galaxy s2
answered 2 years, 9 months ago
Nikki
+2points
3out of 4found this answer helpful.
answer 6
Generally this issue would be caused by a case or other object obstructing or blocking the microphone at the base of the device. If this is not what is causing your issue you can do the following, while in a call go to Tools and select Noise reduction.
answered 2 years, 10 months ago
Samsung Service
-2points
2out of 6found this answer helpful.
answer 7
I have exactly the same problem and cant find any solution! Can someone please help!
answered 2 years, 10 months ago
Also from the uk
-4points
0out of 4found this answer helpful.
Question

I am trying to uninstall an app but can't seem to make it disappear. I have dragged the item to the trash can but this doesn't delete the icon.

Is there somewhere on the Galaxy S11 phone where you can view and uninstall programmes like you can on the computer?
asked 2 years, 9 months ago
Anonymous
Norfolk
on Galaxy S II
-2points
0out of 2found this question helpful.
Answer this Question
1 answer
Answers
answer 1
To remove applications from the Galaxy S2 please do the following. Applications - Settings - Applications - Manage Applications - Select Application - Uninstall. Pre-installed applications cannot be removed from the device.
answered 2 years, 9 months ago
Samsung Service
+11points
17out of 23found this answer helpful.
Question

how do you delete multiple emails

asked 2 years, 9 months ago
Anonymous
on Galaxy S II
+3points
4out of 5found this question helpful.
Answer this Question
1 answer
Answers
answer 1
To delete multiple emails, within the email application press your Menu button and select Delete, you will then be able to tick all the emails you wish to delete.
answered 2 years, 9 months ago
Samsung Service
+6points
15out of 24found this answer helpful.
Question

upgrade android

when can i upgrade to ICS
asked 2 years, 7 months ago
Anonymous
on Galaxy S II
-1point
7out of 15found this question helpful.
Answer this Question
1 answer
Answers
answer 1
The update to ICS on this device has currently begun for certain branded devices, to see if your device has received this update yet, please connect to our KIES software which will prompt you if an update is available. www.samsung.com/uk/kies
answered 2 years, 7 months ago
Samsung Service
-11points
15out of 41found this answer helpful.
Question

How to update Samsung Galaxy S2

I want to download 2.3.4 version, i have 2.3.3 version but when i tried to go to kiss it says that i have the latest version please help me????
asked 2 years, 8 months ago
Anonymous
on Galaxy S II
-4points
6out of 16found this question helpful.
Answer this Question
1 answer
Answers
answer 1
If KIES is displaying that your phone is currently up to date, then you are running the most current version firmware for your device. Updates are released at different times from each of the network providers. This update may be released to you in the future, please keep checking with our KIES software. www.samsung.com/uk/kies
answered 2 years, 8 months ago
Samsung Service
-13points
13out of 39found this answer helpful.
Question

Does it have an email function on it?

asked 3 years ago
snowy
UK
on Galaxy S II
-3points
0out of 3found this question helpful.
Answer this Question
2 answers
Answers
answer 1
yes you can link it to your email, you also need a google account to use the market and download apps.
answered 3 years ago
davetrigz
+5points
5out of 5found this answer helpful.
answer 2
The phone comes with G-mail and E-mail app as standard. Phone appears to support all major E-mail types (Exchange, POP, IMAP etc.)
answered 3 years ago
Hedgehog
+7points
7out of 7found this answer helpful.
Question

SAMSUNG GALAXY S2

Could you please tell me why it is that my son has the same phone as me and last week he got the latest version of 4.1.2 Jelly Bean updatednto his Samsung Galaxy S2 and when I try it keeps coming back no updates available. We are both on the same tariff which is Tesco Mobile O2. I am quite disappointment that I can not get this. Could you please tell me why I am not getting the download to my mobile.
asked 1 year, 5 months ago
Anonymous
Cambridgeshire
on Galaxy S II
+23points
24out of 25found this question helpful.
Answer this Question
2 answers
Answers
answer 1
hello, i am in the same boat here, i have tried to update it through kies? it just says it has the latest update. (4.0.4) this is quite annoying? some people can update others can't??
answered 1 year, 5 months ago
Clark Ronald
+6points
8out of 10found this answer helpful.
answer 2
Hi Anonymous,

You can check for a later software version via Samsung KIES:

http://www.samsung.com/uk/support/usefulsoftware/KIES/JSP

Thanks.
answered 1 year, 5 months ago
Samsung E-Support
-2points
3out of 8found this answer helpful.
Question

Your device does not support software upgrading via Kies

Desperately trying to upgrade to ICS, but when I connect to Kies, it gives the message "Your device does not support software upgrading via Kies" Have tried everything, uninstalling etc and nothing changes. Hope someone can help please??
Thanks in advance
asked 2 years, 7 months ago
Banting Anna
on Galaxy S II
-2points
24out of 50found this question helpful.
Answer this Question
2 answers
Answers
answer 1
I've got the same problem but mine;s due to having a Service Centre reset my phone after it froze following an earlier upgrade! So now what do I do?!
answered 1 year, 8 months ago
Anonymous
0points
4out of 8found this answer helpful.
answer 2
Hi Anna,

We are sorry to hear you are having trouble with this upgrade. This message would usually indicate that the Firmware on the phone has been altered. Have you altered this Firmware in any way?

We would recommend that you contact your nearest service center for a repair to be carried out. If it is found that the Firmware been changed in any way, there may be a charge for the repair.

Below is a link to help you find your nearest service center.

http://www.samsung.com/uk/support/location/supportServiceLocation.do?page=SERVICE.LOCATION

We hope that you can get this issue resolved soon.
answered 2 years, 6 months ago
Samsung Service
-47points
6out of 59found this answer helpful.
Question

Why is it since my galaxy s2 software updated,my battery doesn't even last the day now.

asked 1 year, 8 months ago
Anonymous
Buckinghamshire
on Galaxy S II
+6points
15out of 24found this question helpful.
Answer this Question
2 answers
Answers
answer 1
It takes 2-3 cycles of full discharge and recharge for the Operating System to fully optimise the battery, also I would switch off Google Now as this is a major battery killer, I have also found I can get more battery If I move the display brightness slider fully to the left and then tick the "Automatic brightness" box.

Hope this helps

Steve
answered 1 year, 8 months ago
Anonymous
-7points
4out of 15found this answer helpful.
answer 2
Hi,

After a software update, we would recommend a factory data reset by going to Settings > Back up and reset > Factory data reset. Please ensure you back up all data via Samsung Kies prior to resetting

Thanks.
answered 1 year, 8 months ago
Samsung E-Support
-8points
5out of 18found this answer helpful.
Question

why is video call on skype not working on galaxy s2?

skype video call
asked 3 years, 3 months ago
ina15
uk
on Galaxy S II
+6points
9out of 12found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Skype video function works perfectly on Galaxy SII, didn't have a problem there.
answered 2 years, 10 months ago
Rahman
+3points
5out of 7found this answer helpful.
answer 2
Hi, This is an issue we are unaware of. Could you please check that your settings are entered correctly. Alternatively please uninstall and reinstall the app. It may be just a corrupt file that this will fix. Lastly you can try and download from a different source.
answered 3 years, 2 months ago
Samsung customer service
-1point
3out of 7found this answer helpful.
Question

where can i get a driver for my galaxy s2

i want to connect my phone to my computer
asked 2 years, 9 months ago
chelseajohn1
reading berks uk
on Galaxy S II
+2points
2out of 2found this question helpful.
Answer this Question
1 answer
Answers
answer 1
The drivers for this device can be installed on your computer by using our Samsung KIES software. www.samsung.com/uk/kies
answered 2 years, 9 months ago
Samsung Service
+3points
5out of 7found this answer helpful.
Question

Is there a continuous shot on the camera on GS2?

Hi I just wondered whether or not there was a 'continuous shot' option on the S2 like there is on the S1? Couls someone please help me? :(
asked 2 years, 7 months ago
Anonymous
on Galaxy S II
0points
1out of 2found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hey Anne Marie, there is no continuous shot in the S2 camera. There is however a function that allows to you to take panoramic photographs.
answered 2 years, 7 months ago
Samsung Service
-2points
4out of 10found this answer helpful.
Question

Is there a quick way to put phone in silent mode

instead of having to go into settings
asked 2 years ago
Anonymous
on Galaxy S II
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
There are two quick ways to put the phone into silent mode:-

1) Pull down the notification bar and the Sound button will toggle between Sound / Vibrate / Mute

2) Hold the power buttons and at the bottom you will have the options of Sound / Vibrate / Mute

Hope this helps
answered 1 year, 8 months ago
Anonymous
+4points
4out of 4found this answer helpful.
Question

Why won't my Galaxy SII turn on or charge?

Recently my phone's battery duration has decreased dramatically, lasting no more than six hours before crashing. When it does shut itself down, it will not start up again once plugged in to the charger. Today, I turned it off to conserve the battery power and now it will not switch on again at all and will not recharge when plugged in. I am not sure whether this is simply a battery problem, i.e. the battery itself has worn out, or whether it is another fault altogether.
asked 11 months ago
Anonymous
on Galaxy S II
+2points
4out of 6found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Hi,

We recommend having your S2 looked at by an Samsung engineer, there are two options for this;

Firstly you can take it to a Local Samsung Service Centre, find your nearest one by clicking on the link below;

http://www.samsung.com/uk/support/l...

Or call our Galaxy Team on 0330 726 7864 to arrange a repair.

Thanks.
answered 11 months ago
Samsung E-Support
-6points
2out of 10found this answer helpful.
answer 2
Hi

We recommend having your S2 looked at by an Samsung engineer, there are two options for this;

Firstly you can take it to a Local Samsung Service Centre, find your nearest one by clicking on the link below;

http://www.samsung.com/uk/support/l...

Or call our Galaxy Team on 0330 726 7864 to arrange a repair.

Thanks.
answered 11 months ago
Samsung E-Support
-10points
1out of 12found this answer helpful.
Question

How can I get wi-fi working again?

I did a system update on my Galaxy S2 and other than it getting rid of my personalised home screens and giving me several new games that I didn't want, it made me unable to connect to my wi-fi connection. I had no problem before the update but now the status ranges from "obtaining IP address" to "authenticating" and then sometimes saying "avoided poor connection", yet it works fine on my laptop. I can also connect with no problems at work and at other people's houses, just not at home. I want to be able to manually add my connection information such as IP address, DNS and Gateway, etc, but I can't find a way to do this.
Also, when trying to play the "Draw Something" game, if connected to 3G then it works fine, but as soon as I try to connect to wi-fi and then enter the game, it just closes itself and refuses to work. I then have to remove and re-download the game.
Please help!
asked 2 years, 6 months ago
Evie-Jayne
on Galaxy S II
0points
1out of 2found this question helpful.
Answer this Question
2 answers
Answers
answer 1
I had hoped I wouldn't have to reset the phone, but I guess I'll have to. How would I back up all of the data on there?

Thanks for your reply.
answered 2 years, 6 months ago
Evie-Jayne
+1point
1out of 1found this answer helpful.
answer 2
Sorry to hear that you are having issues connecting to your home wifi with this device. We would suggest that you back up all data and perform a reset on the device, which will hopefully resolve this issue. Settings>Privacy>Factory data reset.

Hope this works for you, keep us posted.
answered 2 years, 6 months ago
Samsung Service
-2points
2out of 6found this answer helpful.
Question

Can I use the GPS function abroad.

asked 2 years, 6 months ago
Bugg Mike
Ipswich UK
on Galaxy S II
-1point
2out of 5found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Yes.
Google Maps works everywhere I have been.
Google Navigation works in USA, Mexico, Canada, South Africa ... does not work in Indonesia, or India
I have not yet tested any other countries ...
answered 2 years, 4 months ago
Anonymous
USA and Indonesia
0points
3out of 6found this answer helpful.
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