Prepare yourself for the Galaxy S II, Samsung’s thinnest smartphone. Using the latest Android 2.3 Gingerbread operating system, the Galaxy S II brings together the 1.2GHz Dual Core Application Processor for unmatched performance and a brilliant 4.3” Super AMOLED Plus display. Featuring a lightweight and beautifully thin design and advanced HSPA + connectivity, it represents the next generation in smartphone technology.

Customer Questions & Answers:

510 Questions

159 Answers

Ask a New Question

Overall Rating:

4.7

out of

Read All 876 Reviews876

Product Details

Questions & Answers for samsung Galaxy S II

Question

When making a phone call people on the other end can't hear very well or say it is muffled. Why is this?

When making a phone call people on the other end can't hear very well or say the call is muffled. Why is this and how can it be solved? I've only had the phone about a week and every time I call someone everyone says the same thing that the call is muffled and they can't hear me properly (I don't get this problem with my old phone - a different make).

asked 1 year, 4 months ago

AnonUK

on Galaxy S II

+2points

3out of 4found this question helpful.

Answer this Question

7 answers

Answers

answer 1

During a call hit the menu key and turn OFF noise reduction. :-)
This fixes it.

answered 1 year, 1 month ago

Daniel

Birmingham, United Kingdom

+3points

4out of 5found this answer helpful.

answer 2

I have exactly the same problem. I replaced the phone cover for a Samsung cover and still have an echo when people call me and muffled when I answer. Frustrating!

answered 1 year, 3 months ago

Jojo

co durham

-4points

1out of 6found this answer helpful.

answer 3

I have the same issue with a Samsung case fitted, (it does not cover either the top or bottom mic's) However when I take the case off, the issues goes away completely.
There are two theories, 1) The microphones are not seated correctly and therefore when you put a case on the phone, it forces the sound around the inside of the phone, causing the echo for the person on the other end.
2) It is a faulty UI board GH59-10949A which requires replacing.

answered 1 year, 3 months ago

Howard

Doncaster Yorkshire

+6points

6out of 6found this answer helpful.

answer 4

I had the same problem. Turned out to be caused by the way i held the phone to my ear, my hand cupped the phone and covered the tiny hole on bottom for the microphone. Now im aware of it i dont have that problem now.

answered 1 year, 3 months ago

gwpork

Scotland

0points

2out of 4found this answer helpful.

answer 5

There seems to be hundreds of people with the same issue , including myself , only fix I know of is to have it repaired at a service centre . Samsung galaxy s2

answered 1 year, 3 months ago

Nikki

+3points

3out of 3found this answer helpful.

answer 6

Generally this issue would be caused by a case or other object obstructing or blocking the microphone at the base of the device. If this is not what is causing your issue you can do the following, while in a call go to Tools and select Noise reduction.

answered 1 year, 4 months ago

Samsung Service

-2points

2out of 6found this answer helpful.

answer 7

I have exactly the same problem and cant find any solution! Can someone please help!

answered 1 year, 4 months ago

Also from the uk

-4points

0out of 4found this answer helpful.

Question

Samsung Galaxy S2 has a bad battery life. How fix it?

Samsung Galaxy S2 the best smartphone ever seen. Very useful and fast. Just amazing. But low battery life horrible for me. After 6-7 hours normal usage battery dies. How fix it? Does Samsung Company produce a new extendede battery model? I think with new Andorid 2.3.4 it's impossible. But how? It very very important var all Galaxy S2 users.

asked 1 year, 10 months ago

Kamran

Azerbaijan. Baku

on Galaxy S II

-5points

2out of 9found this question helpful.

Answer this Question

3 answers

Answers

answer 1

Goto setting and then select power saving and tick system power saving.
This disables the dual core feature but your phone will run slow as a result

answered 1 year, 1 month ago

myco

+4points

7out of 10found this answer helpful.

answer 2

Hi Kamran, the battery life can vary depending on what it is being used for. You can turn off certain features to extend the battery life such as screen timeout setting, display brightness, wi-fi etc. For further instructions you can give our mobile team a call on 0330 72 67 864 (option 3) who will be more than happy to assist you further.

answered 1 year, 8 months ago

Samsung customer service

+5points

7out of 9found this answer helpful.

answer 3

this is common among andriod buy an extended battery pack

answered 1 year, 8 months ago

james

malaysia

-3points

6out of 15found this answer helpful.

Question

Does a Samsung Galaxy S2 bought in UK works in Malaysia?

asked 1 year, 9 months ago

Lona

on Galaxy S II

0points

0out of 0found this question helpful.

Answer this Question

3 answers

Answers

answer 1

the only place it will not work on 3G that I know of is T-mobile in the USA. T-Mobile uses the only frequency that the phone does not support. However, the phone fully works on AT&T's 3G (HSPA+) network in the USA.

answered 1 year, 6 months ago

penguin

+5points

6out of 7found this answer helpful.

answer 2

Hi Lona, The Galaxy SII is equiped with Quad Band. This means that, yes, it will infact work in Malaysia and all over the world.

answered 1 year, 8 months ago

Samsung customer service

+4points

4out of 4found this answer helpful.

answer 3

the phone works all over the world

answered 1 year, 8 months ago

Atif

Pakistan

+4points

4out of 4found this answer helpful.

Question

How can you remove apps from the samsung galaxy s2

How do you delete unwanted apps, no matter what I try the still stay on the phone

asked 1 year, 10 months ago

Rialb1958

Newcastle upon Tyne

on Galaxy S II

+16points

18out of 20found this question helpful.

Answer this Question

2 answers

Answers

answer 1

Go into task manager , from top options select 'downloaded'. You will see all the apps you have downloaded with option to uninstall

answered 1 year, 10 months ago

sh4rky1

London

+5points

9out of 13found this answer helpful.

answer 2

You have to uninstall it from the application settings

answered 1 year, 10 months ago

sham

-1point

2out of 5found this answer helpful.

Question

why is video call on skype not working on galaxy s2?

skype video call

asked 1 year, 9 months ago

ina15

on Galaxy S II

-2points

0out of 2found this question helpful.

Answer this Question

2 answers

Answers

answer 1

Skype video function works perfectly on Galaxy SII, didn't have a problem there.

answered 1 year, 4 months ago

Rahman

+1point

2out of 3found this answer helpful.

answer 2

Hi, This is an issue we are unaware of. Could you please check that your settings are entered correctly. Alternatively please uninstall and reinstall the app. It may be just a corrupt file that this will fix. Lastly you can try and download from a different source.

answered 1 year, 8 months ago

Samsung customer service

-1point

1out of 3found this answer helpful.

Question

my camera pictures are stored on my phone device how do i move them to my memory card?

asked 1 year, 8 months ago

petal

on Galaxy S II

+1point

1out of 1found this question helpful.

Answer this Question

2 answers

Answers

answer 1

Better still, save the photos to the External SD-Memory Card by default:
1) Launch the Camera App.
2) Select the Settings icon (i.e. the Cog icon top-left).
3) Scroll down to the bottom of all the options.
4) Select "Storage" (2nd from the bottom, just above "Reset").
5) Select "Memory Card".

All new photos should now be stored on the Memory Card :O)

answered 10 months ago

MSmith

Gillingham, Kent

+6points

7out of 8found this answer helpful.

answer 2

use file manger,move file to sd card

answered 1 year, 7 months ago

philm

+2points

2out of 2found this answer helpful.

Question

Does it have an email function on it?

asked 1 year, 6 months ago

snowy

on Galaxy S II

-2points

0out of 2found this question helpful.

Answer this Question

2 answers

Answers

answer 1

yes you can link it to your email, you also need a google account to use the market and download apps.

answered 1 year, 6 months ago

davetrigz

+3points

3out of 3found this answer helpful.

answer 2

The phone comes with G-mail and E-mail app as standard. Phone appears to support all major E-mail types (Exchange, POP, IMAP etc.)

answered 1 year, 6 months ago

Hedgehog

+6points

6out of 6found this answer helpful.

Question

will there be an android 4.0 update for the galaxy s2?

asked 1 year, 4 months ago

Singh

on Galaxy S II

-1point

0out of 1found this question helpful.

Answer this Question

2 answers

Answers

answer 1

I doubt they will be updating the s2 otherwise they would give u a straight answer, I expect the s3 will have version 4.0 :)

answered 1 year ago

Shadow

-1point

1out of 3found this answer helpful.

answer 2

We will be offering Android 4.0 Ice Cream Sandwich upgrade for selected GALAXY devices starting first quarter 2012. Details here: http://bit.ly/uANhnt

answered 1 year, 3 months ago

Samsung Service

-2points

3out of 8found this answer helpful.

Question

How can I get wi-fi working again?

I did a system update on my Galaxy S2 and other than it getting rid of my personalised home screens and giving me several new games that I didn't want, it made me unable to connect to my wi-fi connection. I had no problem before the update but now the status ranges from "obtaining IP address" to "authenticating" and then sometimes saying "avoided poor connection", yet it works fine on my laptop. I can also connect with no problems at work and at other people's houses, just not at home. I want to be able to manually add my connection information such as IP address, DNS and Gateway, etc, but I can't find a way to do this.
Also, when trying to play the "Draw Something" game, if connected to 3G then it works fine, but as soon as I try to connect to wi-fi and then enter the game, it just closes itself and refuses to work. I then have to remove and re-download the game.
Please help!

asked 1 year ago

Evie-Jayne

on Galaxy S II

0points

1out of 2found this question helpful.

Answer this Question

2 answers

Answers

answer 1

I had hoped I wouldn't have to reset the phone, but I guess I'll have to. How would I back up all of the data on there?

Thanks for your reply.

answered 1 year ago

Evie-Jayne

+1point

1out of 1found this answer helpful.

answer 2

Sorry to hear that you are having issues connecting to your home wifi with this device. We would suggest that you back up all data and perform a reset on the device, which will hopefully resolve this issue. Settings>Privacy>Factory data reset.

Hope this works for you, keep us posted.

answered 1 year ago

Samsung Service

0points

1out of 2found this answer helpful.

Question

When will the Samsung Galaxy S2 be available in the UK with the NFC chip

asked 2 years ago

Hazzy

on Galaxy S II

-20points

1out of 22found this question helpful.

Answer this Question

1 answer

Answers

answer 1

I think Samsung has confirmed officially that it will be available in U.K during summer this could be in June or July 2011.

answered 1 year, 11 months ago

guest

London, U.K

0points

2out of 4found this answer helpful.

Question

When in the UK a Galaxy S II with 32GB internal memory?

I am a heavy user got lots of my own music and personal videos that I like to bring with me; I also do lots of pictures and videos ; So I like and need to have lots of available Memory even tough 32 extra GB can be added with a memory card on the Phone i prefer to have 32 GB internal as well; one: because internal memory is much faster to access!! Two because Memory is never enough!!!

asked 1 year, 11 months ago

laiscallonis

on Galaxy S II

+2points

2out of 2found this question helpful.

Answer this Question

1 answer

Answers

answer 1

Hi,
Unfortunately, there is no 32 GB version of this handset and there is no details of if and when it will be. Please use our website to keep yourself updated on any progress.

answered 1 year, 8 months ago

Samsung customer service

0points

0out of 0found this answer helpful.

Question

when the andoriod 2.3.4 will be offcially released

when the andoriod 2.3.4 will be offcially released for galaxy s2

asked 1 year, 9 months ago

Ahmed

on Galaxy S II

+2points

2out of 2found this question helpful.

Answer this Question

1 answer

Answers

answer 1

Hi Ahmed, This firmware has been released by ourselves. Your service provider will need to test the firmware on their software and release it themselves.

answered 1 year, 8 months ago

Samsung customer service

+1point

2out of 3found this answer helpful.

Question

Why does my phone switch itself off and from time to time gets very hot?

Since getting the SII it frequently just turns itself off, and also gets very hot. I'm not a "gamer" I just use it for calls texts photos and facebook

asked 1 year, 9 months ago

Shazzy1161

on Galaxy S II

-1point

1out of 3found this question helpful.

Answer this Question

1 answer

Answers

answer 1

Hi, We would advise downloading and installing our Samsung Kies software and check for any software updates that could resolve this software issue.

answered 1 year, 8 months ago

Samsung customer service

-3points

1out of 5found this answer helpful.

Question

Can the GS11 download and operate Skype?

asked 1 year, 9 months ago

AVC1

Shropshire

on Galaxy S II

-2points

0out of 2found this question helpful.

Answer this Question

1 answer

Answers

answer 1

why not ` i m using n downloaded fr google search. good luck n also u can get whatsapp too ~ easily free chat n big picture files transfer volume - enjoy

answered 1 year, 8 months ago

james

malaysia

+1point

1out of 1found this answer helpful.

Question

answering a call

i bought a new galaxy s11 and for some reason cant answer a phone is there anything i missed or may not be doing to correct this error thanks xx

asked 1 year, 9 months ago

jasper55

on Galaxy S II

0points

0out of 0found this question helpful.

Answer this Question

1 answer

Answers

answer 1

try pressing the home key.also you could edit such in the setting under call options.

answered 1 year, 2 months ago

tres carlos

0points

0out of 0found this answer helpful.

Question

is the samsung galaxy s 2 has video call option on skype?

asked 1 year, 8 months ago

aliraza

on Galaxy S II

0points

0out of 0found this question helpful.

Answer this Question

1 answer

Answers

answer 1

Yeah. Just download the Skype 'app' and choose video call. It should work - works perfectly on mine, clear criep quality.

answered 6 months ago

Sophie Miller

London

0points

0out of 0found this answer helpful.

Question

can i use the samsung charger for a galaxy s for the galaxy s2?

asked 1 year, 8 months ago

hana

on Galaxy S II

0points

0out of 0found this question helpful.

Answer this Question

1 answer

Answers

answer 1

Hi Hana, yes, this charger can be used.

answered 1 year, 7 months ago

Samsung customer service

0points

0out of 0found this answer helpful.

Question

Is the Galaxy S 2 compatable with Volkswagen Premium Phone system RNS510 which uses bluetooth 2.1 " rSAP" random SIM access protocol. Thanks

asked 1 year, 8 months ago

Gandad

Worcester UK

on Galaxy S II

0points

0out of 0found this question helpful.

Answer this Question

1 answer

Answers

answer 1

Hi, the Galaxy S2 will be compatible with rSAP, however, you will need to double check with Volkswagen, if rSAP is compatible with the Galaxy S2.

answered 1 year, 7 months ago

Samsung Customer Service

+1point

1out of 1found this answer helpful.

Question

Firmware

Please let me know whats the latest firmware version available for galaxy s2 in UAE.
Whats the release date for 2.3.4.

asked 1 year, 8 months ago

Srinaras

UAE

on Galaxy S II

0points

0out of 0found this question helpful.

Answer this Question

1 answer

Answers

answer 1

Hi, the latest software for the Galaxy S2 in the UK is 2.3.4. However, this may not be the case in the U.A.E. What you will need to do is contact the respective Samsung company in order to find this information out. I have provided a link so that you can do this more easily. http://www.samsung.com/ae/info/contactus.html

answered 1 year, 7 months ago

Samsung Customer Service

0points

1out of 2found this answer helpful.

Question

what is the advantage of Galaxy S II relative to S Plus?

asked 1 year, 8 months ago

Nick

on Galaxy S II

0points

0out of 0found this question helpful.

Answer this Question

1 answer

Answers

answer 1

Hi Nick, the Samsung Galaxy S II uses Samsung’s Super AMOLED Plus capacitive touchscreen and it has a greater capacity for memory storage and RAM. Please contact our mobile team on 0330 72 67 864 (option 3) for further information on specs and comparisons.

answered 1 year, 7 months ago

Samsung customer service

0points

0out of 0found this answer helpful.

1 2 3 4 5 ... 26 next>>

Looking for Answers about samsung Galaxy S II?

Customer Questions & Answers for samsung Galaxy S II

Questions & Answers for samsung Galaxy S II

When making a phone call people on the other end can't hear very well or say it is muffled. Why is this?

Samsung Galaxy S2 has a bad battery life. How fix it?

Does a Samsung Galaxy S2 bought in UK works in Malaysia?

How can you remove apps from the samsung galaxy s2

why is video call on skype not working on galaxy s2?

my camera pictures are stored on my phone device how do i move them to my memory card?

Does it have an email function on it?

will there be an android 4.0 update for the galaxy s2?

How can I get wi-fi working again?

When will the Samsung Galaxy S2 be available in the UK with the NFC chip

When in the UK a Galaxy S II with 32GB internal memory?

when the andoriod 2.3.4 will be offcially released

Why does my phone switch itself off and from time to time gets very hot?

Can the GS11 download and operate Skype?

answering a call

is the samsung galaxy s 2 has video call option on skype?

can i use the samsung charger for a galaxy s for the galaxy s2?

Is the Galaxy S 2 compatable with Volkswagen Premium Phone system RNS510 which uses bluetooth 2.1 " rSAP" random SIM access protocol. Thanks

Firmware

what is the advantage of Galaxy S II relative to S Plus?

Customer Questions & Answers for
samsung Galaxy S II