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Customer Questions & Answers for
samsung Galaxy S II

Prepare yourself for the Galaxy S II, Samsung’s thinnest smartphone. Using the latest Android 2.3 Gingerbread operating system, the Galaxy S II brings together the 1.2GHz Dual Core Application Processor for unmatched performance and a brilliant 4.3” Super AMOLED Plus display. Featuring a lightweight and beautifully thin design and advanced HSPA + connectivity, it represents the next generation in smartphone technology.
Customer Questions & Answers:
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Questions & Answers for samsung Galaxy S II

Question

error code 24

updated galaxy S2 phone software to latest version, it removed some apps, when I try to reload a app it gives error code 24
asked 1 week, 4 days ago
pjlondon
london
on Galaxy S II
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answer 1
Hi,

If you go to Settings > Application Manager > tap Download Manager > tap Clear Data and then tap Clear Cache. This should hopefully stop the error code from appearing.

Hope this helps.
answered 1 week, 1 day ago
Jessica Thomas
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0out of 0found this answer helpful.
Question

phone has lost its mac and wifi number

how can I get the wifi and Bluetooth mac codes back onto my phone a galaxy s2 ?
asked 2 weeks, 4 days ago
ohyesblah
UK
on Galaxy S II
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Question

Kies 2.6.3 not uninstalling on Windows 8.1

HI,
I am running kies 2.6.3 on windows 8.1. When i try to uninstall it either with the "uninstall kies" installshiled wizard or with the "uninstall program native windows function- both result in "kies has stopped working" and the uninstall fails. please advise on how i can uninstall this proram
asked 3 weeks, 2 days ago
ang_101
on Galaxy S II
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Question

Samsung Galaxy S2 phone flight mode permanently on

My Samsung galaxy S2 has the flight mode airplane symbol permanently on. Strangely when I go into wireless and network setting the flight mode icon is not ticked. Then when I look into my mobile network settings I get the message "Insert SIM card to access network services" However my sim card is inserted, I have tried taking out and putting back in with no change. I have not dropped the phone, split anything on the phone, just been like this from yesterday woth no prior warning. Anyone have any suggestions how to fix? Thanks
asked 3 weeks, 4 days ago
Thedge
on Galaxy S II
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answer 1
Hi.

I recommend performing a factory data reset on your Galaxy S II. You can do this by following these steps:
Settings - Back up and reset - Factory data reset - Reset device - Erase everything.

Performing a factory data reset will erase all data from your device. I advise that you back up your data on Samsung KIES. Please see the link below to find all of the information and tutorials on Samsung KIES:

http://www.samsung.com/uk/support/usefulsoftware/KIES/

If the factory data reset does not improve the performance of your device then I advise taking your Galaxy S II to your nearest service centre. Please visit the link below which will aid you in locating it:

http://www.samsung.com/uk/support/servicelocation/

I hope this helps.
answered 3 weeks, 2 days ago
Kirsty Grayson
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Question

Will Samsung Galaxy S2 GT-i9100 get firmware update in the future after 4.1.2 ?

asked 1 month, 1 week ago
F. Wijaya
Indonesia
on Galaxy S II
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answer 1
Hi.

There is no current release date for a software upgrade on the Galaxy S II. Keep an eye on the Samsung website for any further updates.

Thanks.
answered 1 month ago
Samsung Support
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Question

Is there a way to tell what hardware version we have without dismantling it?

I need to change the charge port on my Galaxy S2 and it looks like there are different hardware versions which is not surprising.

Question is, can we tell what version our S2 is without taking it apart? If we really have to take it apart then how do we tell what version it is?
asked 1 month, 4 weeks ago
Doobleshaft
UK
on Galaxy S II
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answer 1
Hi, Due to the nature of this issue, Please check out this link to find your nearest service centre http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 1 month, 3 weeks ago
Samsung E-Support
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Question

Please help I just downloaded a fresh copy of Kies for windows (again) but still I cant con

asked 2 months ago
smswitney
UK
on Galaxy S II
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answer 1
Hi.

I recommend trying the troubleshoot connection option on Samsung Kies. To perform the “troubleshooting connection” please follow the steps below.

1. Disconnect the device from the computer and launch Samsung Kies.
2. Connect your device to the computer via USB cable.
3. Click "Troubleshoot connection error". You can also access this under “Tools”.
4. Kies is now initializing the connection. (The time of completion will vary depending on your computers performance.)
5. Click complete and use Samsung Kies with your device.

If this is unsuccessful then uninstall and reinstall Samsung Kies back on to your computer and connect your device again. If possible, try using a different USB cable and USB connection port. Ensure that you are operating on Samsung Kies and not Kies 3. This is essential due to Kies 3 only supporting models on android version 4.3 (Jelly Bean) and above. For more information and tutorials about Samsung Kies please visit the link below.

http://www.samsung.com/uk/support/usefulsoftware/KIES/

I hope this helps.
answered 1 month, 3 weeks ago
Samsung E-Support
0points
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Question

I am using a Dell laptop running system 8. The computer does not recognize the Galaxy SII when connected to the USB. I tried updating the driver with

asked 2 months, 1 week ago
ytraeger
on Galaxy S II
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answer 1
Hi, Please check out this link for the manual (page 106) on how to do this http://downloadcenter.samsung.com/content/UM/201304/20130402144839833/GT-I9100_UM_EU_JellyBean_Eng_Rev.1.1_130325_Screen.pdf. I have also included the link for the software http://www.samsung.com/uk/business/business-products/mobile-devices/smartphone/GT-I9100LKAXEU. Hope this helps.
answered 1 month, 3 weeks ago
Samsung E-Support
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Question

how do i make wifi work properly or switch when cant

how to i get it to hold my wifi signal or switch to 3g when signal not being received well enough to work, keep having to swith wifi off, connect to 3g do what i need to then switch wifi back on.. not impressed
asked 2 months, 1 week ago
rysma
west yorkshire
on Galaxy S II
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answer 1
Hi.

You do have an option to avoid poor connections when using WI-FI on the Galaxy S II. When this is enabled, it will not connect to a WI-FI connection unless it has a strong connection If you are connected to a WI-FI connection and then it goes weak, the WI-FI will disconnect and it will run on mobile data.
To enable this option please follow these steps:

Settings > WI-FI > Advanced > Select Avoid Poor Connections

I hope this helps.
answered 2 months, 1 week ago
Samsung E-Support
0points
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Question

not swithed on

my mob is not switched on and its showing battery symbols again and again plzz help me
asked 2 months, 1 week ago
giri
india
on Galaxy S II
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answer 1
Hi.

The battery symbol appears when the device needs charging. If you have tried putting your device on charge and it still doesn't power up, then I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it:

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 2 months, 1 week ago
Samsung E-Support
0points
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Question

Help with dead S2 please

Hello -

My Galaxy S2 has died in stages. First it got very hot after I left the GPS on in the car. Then the battery took ages to charge and only held a charge for about four hours so I got a new one, supposedly a Samsung original, which helds its charge for about the same time, and the phone got warm but not as hot as the first time . Now it wont turn on at all, even when plugged into a charger&#59; nor will Kies "see" it. Is it dead?

I did manage to do a Kies backup before it died completely. Will I be able to transfer that data back to a new phone if the current one cant be resusitated?

Thanks for any advice.

Ian.
asked 2 months, 2 weeks ago
Ian2McP
UK
on Galaxy S II
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1 answer
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answer 1
Hi, Due to the nature of this issue, please check out this link to find your nearest service centre http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 2 months, 2 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Why are all pictures from my PC now on my phone?

Why are all the pictures on my PC transferred onto my Galaxy S11? I would like to delete them but scared they will be deleted from my PC as well.
asked 2 months, 2 weeks ago
Elaine B
Scotland
on Galaxy S II
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answer 1
Hi Elaine, If you delete the pictures from your phone they will still be on your PC. They may have been transfered by incorrect input, Please check out this link on how to do this http://www.samsung.com/uk/support/usefulsoftware/KIESTUTORIAL/JSP. Hope this helps.
answered 2 months, 1 week ago
Samsung E-Support
0points
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Question

My GALAXY S2 GTI9100 just froze during taking a video and it wont charge or turn on from thereof what to do?

i have tried the hard reset(home +volume down+on) but it still wont turn on
asked 2 months, 3 weeks ago
DonMykl
HARARE,ZIMBABWE
on Galaxy S II
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1 answer
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answer 1
Hi, Due to the nature of this enquiry, please check out this link to get your S2 serviced by an engineer http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 2 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

My GALAXY S2 GTI9100 just froze during taking a video and it wont charge or turn on from thereof what to do?

i have tried the hard reset(home +volume down+on) but it still wont turn on
asked 2 months, 3 weeks ago
DonMykl
HARARE,ZIMBABWE
on Galaxy S II
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Question

How do I make a phone call from Canada to UK?

Using my Galaxy S2 mobile phone.
asked 2 months, 4 weeks ago
Derek
Tidworth
on Galaxy S II
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1 answer
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answer 1
Hi Derek, please refer to your network provider for more information on international calls. There may also be some additional charges. Hope this helps.
answered 2 months, 3 weeks ago
Samsung E-Support
0points
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Question

Ive done a factory reset on my SII and now its connecting to Wi-Fi perfect but not allowing me to enter the google store, internet or emails.

It does this beofre I reset the phone as well.
asked 3 months, 1 week ago
Lynseh
Fife
on Galaxy S II
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1 answer
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answer 1
Hi Lynesh,

Are you receiving any error messages? I would advise that you get your S2 serviced by one of our authorised engineers http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 3 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

My Galaxy S2 has died.

It was working one evening. I put it on charge overnight and the next morning it was hot and dead.
asked 3 months, 1 week ago
Kennett
Burton on Trent
on Galaxy S II
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1 answer
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answer 1
Hi Kennet,

Due to the nature of this enquiry, please contact your nearest service location to get your S2 repaired http://www.samsung.com/uk/support/servicelocation/ Hope this helps.
answered 3 months, 1 week ago
Samsung E-Support
0points
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Question

Help to return phone to normal functions.

I have inadvertently locked the screen of my Samsung Galaxy S2.
I have also inadvertently operated the Talk Back facility, and now I am unable to unblock and return the phone to normal operation. Can you please help?
asked 3 months, 2 weeks ago
peter mattinson
Cornwall England
on Galaxy S II
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answer 1
Hi Peter.

You will have to perform a reset on the device if you are stuck on the lock screen. To do this, turn the device off, take the battery out, leave for a couple of minutes, put the battery back in then hold the power, menu, volume up keys all at the same time. This will reset the device.

Hope this helps
answered 3 months, 1 week ago
Samsung E-Support
0points
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Question

why do the 3 s2s in my house have problems with wifi not in range all the time?

Among the devices in my household, 3 are samsung galaxy s2s...
Why is it other devices connect with no problem to our wifi but the s2s are getting the wifi not in range message pretty much constantly now...
My phone has been doing this nearly everyday since doing an update weeks ago... Some days it says wifi not in range ALL day... I have checked with virgin media (my service provider) and they say as all the other devices are connected its not a virgin problem and that it has something to do with the product... I have an autistic son with one of these phones and its a constant nightmare nowadays... he has lost his temper so many times with it and me for not being able to fix it its ridiculous :-( xx iv done factory resets and reboots so many times :( its always the s2s xx
asked 3 months, 2 weeks ago
kelliep1970
surrey
on Galaxy S II
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1 answer
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answer 1
Hi,

I'm sorry to hear of the problems you are having with your devices. Please check out this link to find your local repair centre to speak to an egineer http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 3 months, 1 week ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Why have my map apps stopped working

Google maps and Citymapper have stopped working with mobile internet. They both work fine on wifi but as soon as wifi stops and mobile internet is being used they no longer work
asked 3 months, 2 weeks ago
muddy_funksta
London
on Galaxy S II
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answer 1
Hi,

I would advise that you check your GPS settings. To do this;
1: From the home screen tap apps
2: Tap settings
3: Tap the more tab at the top
4: Tap locations services
5:Tap Access to my location turning the switch green
Also check that the WIFi and mobile network location setting has a green tick next to it. Hope this helps.
answered 3 months, 2 weeks ago
Samsung E-Support
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