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Customer Questions & Answers for
samsung Galaxy S II

Prepare yourself for the Galaxy S II, Samsung’s thinnest smartphone. Using the latest Android 2.3 Gingerbread operating system, the Galaxy S II brings together the 1.2GHz Dual Core Application Processor for unmatched performance and a brilliant 4.3” Super AMOLED Plus display. Featuring a lightweight and beautifully thin design and advanced HSPA + connectivity, it represents the next generation in smartphone technology.
Customer Questions & Answers:
830 Questions
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362 Answers
Overall Rating:
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Questions & Answers for samsung Galaxy S II

Question

Ive done a factory reset on my SII and now its connecting to Wi-Fi perfect but not allowing me to enter the google store, internet or emails.

It does this beofre I reset the phone as well.
asked 1 week, 2 days ago
Lynseh
Fife
on Galaxy S II
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Lynesh,

Are you receiving any error messages? I would advise that you get your S2 serviced by one of our authorised engineers http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 3 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

why do the 3 s2s in my house have problems with wifi not in range all the time?

Among the devices in my household, 3 are samsung galaxy s2s...
Why is it other devices connect with no problem to our wifi but the s2s are getting the wifi not in range message pretty much constantly now...
My phone has been doing this nearly everyday since doing an update weeks ago... Some days it says wifi not in range ALL day... I have checked with virgin media (my service provider) and they say as all the other devices are connected its not a virgin problem and that it has something to do with the product... I have an autistic son with one of these phones and its a constant nightmare nowadays... he has lost his temper so many times with it and me for not being able to fix it its ridiculous :-( xx iv done factory resets and reboots so many times :( its always the s2s xx
asked 3 weeks, 1 day ago
kelliep1970
surrey
on Galaxy S II
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1 answer
Answers
answer 1
Hi,

I'm sorry to hear of the problems you are having with your devices. Please check out this link to find your local repair centre to speak to an egineer http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 1 week, 4 days ago
Samsung E-Support
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Question

My Galaxy S2 has died.

It was working one evening. I put it on charge overnight and the next morning it was hot and dead.
asked 2 weeks, 1 day ago
Kennett
Burton on Trent
on Galaxy S II
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Kennet,

Due to the nature of this enquiry, please contact your nearest service location to get your S2 repaired http://www.samsung.com/uk/support/servicelocation/ Hope this helps.
answered 2 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Help to return phone to normal functions.

I have inadvertently locked the screen of my Samsung Galaxy S2.
I have also inadvertently operated the Talk Back facility, and now I am unable to unblock and return the phone to normal operation. Can you please help?
asked 3 weeks ago
peter mattinson
Cornwall England
on Galaxy S II
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1 answer
Answers
answer 1
Hi Peter.

You will have to perform a reset on the device if you are stuck on the lock screen. To do this, turn the device off, take the battery out, leave for a couple of minutes, put the battery back in then hold the power, menu, volume up keys all at the same time. This will reset the device.

Hope this helps
answered 2 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Why have my map apps stopped working

Google maps and Citymapper have stopped working with mobile internet. They both work fine on wifi but as soon as wifi stops and mobile internet is being used they no longer work
asked 3 weeks, 2 days ago
muddy_funksta
London
on Galaxy S II
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1 answer
Answers
answer 1
Hi,

I would advise that you check your GPS settings. To do this;
1: From the home screen tap apps
2: Tap settings
3: Tap the more tab at the top
4: Tap locations services
5:Tap Access to my location turning the switch green
Also check that the WIFi and mobile network location setting has a green tick next to it. Hope this helps.
answered 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Device memory nearly full, but plenty of SD storage.Want to Update Maps but not enough room on device memory but plenty on SD card.How do I direct it

How do I direct it there?
asked 3 weeks, 3 days ago
Margaret
NSW
on Galaxy S II
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1 answer
Answers
answer 1
Hi Margaret,

With the latest Android update, you will be able to move applications to the device memory card, Some applications cannot be moved to an SD card. For such apps the Move to SD card option will be unavailable. Follow the steps below to do so.
1. From the home screen tap Apps
2. Tap Settings.
3. Tap More from the tabs at the top.
4. Tap Storage.
5. Tap Apps.
6. Tap on the App you wish to move to the Memory card.
7. Tap Move to SD card.
Hope ths helps.
answered 3 weeks, 2 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

HOW CAN I TRANSFER SOME APPLICATIONS TO MEMORY CARD/? CAN IT BE DONE?

how do I transfer some applications to memory card. Can it be done
asked 1 month ago
Rosa Aberdeen
Durban
on Galaxy S II
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1 answer
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answer 1
Hi Rosa,
Yes this can be done however, not all aplications can be transferred.
1: From the home screen tap apps
2: Tap settings
3: Tap aplication manager
4: Tap on the app you would like to transfer
5: If the app will allow your transfer it to the SD card, it will have an option to do so.
If you need any further assistance, please contact the Galaxy team on 0330 726 7864.
Hope this helps.
answered 1 month ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How to transfer SIM contacts?

How do I transfer my SIM contacts to the phone memory? I cant find a way to do it!
asked 1 month, 3 weeks ago
JL1991
on Galaxy S II
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1 answer
Answers
answer 1
Hi,
1. From the Home screen tap Contacts.
2. Press the menu button (bottom left button on the device).
3. Tap Import/Export.
4. Tap Import from SIM card.
5. Tap OK

Hope this helps.
answered 1 month, 3 weeks ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

when i try to turn my phone it it keeps repeating the setup what should i do ??

I was at my mates and my phone was dead when i got home i charged it a bit then tried turning it on and it kept repaeting the setup i kept tryign again and taking the battery out .. What can i do ??
asked 1 month, 3 weeks ago
DestinyP
London
on Galaxy S II
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Have you tried doing a factory reset on the device? If you do this please make sure you backup the device first on Samsung Kies. If this doesn't work i think it would be beneficial for you to speak to someone in the Galaxy team. We can be contacted on 0330 726 7864.

Thanks.
answered 1 month, 3 weeks ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

I have accidentally deleted all my photos, can I retrieve them?

asked 1 month, 3 weeks ago
Nancy
Lancashire
on Galaxy S II
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1 answer
Answers
answer 1
Hi Nancy,

Have you backed up your device to anything like Kies, SD card or dropbox? If you have a Google account, sometimes pictures are synced with that. If your device is not backed up to anything, then I'm afraid they can't be retrieved.

Hope this helps.
answered 1 month, 3 weeks ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

I cant upgrade software on my Galaxy S II

I have an SII. When I try an OTA update it fails because and says server cannot be reached. Ive tried connecting via Kies, but although the PC recognises the phone and the model number comes up and it tries to connect, the connection never succeeds. Any ideas?
asked 1 month, 3 weeks ago
Lisa
UK
on Galaxy S II
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Lisa,

Please call our Galaxy support team on 0330 726 7864 for further assistance.

Thank you.
answered 1 month, 3 weeks ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

Screen says memory full but the numbers dont add up?

Screen says memory full, when I look there seems to be plenty of space on there. I've moved everything I can to the sd card and deleted as much as I can also. Ive cleaned the cach etc.....Help appreciated
asked 10 months ago
Anonymous
Banham Norfolk UK
on Galaxy S II
+1point
3out of 5found this question helpful.
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2 answers
Answers
answer 1
No need to restore the phone AT ALL! open the phone dial and type in: *#9900# and another screen will show up. Click on Delete Dumpstate/logcat and scroll down and click on Exit. Give it a minute and your low mem warning will go away. The reason for this low mem is some applications conflict with others or they leave a huge log constantly.
answered 1 month, 3 weeks ago
Koala58
+1point
4out of 7found this answer helpful.
answer 2
Hi,

Please backup your phone using Samsung KIES. Perform a factory reset by pressing Menu > settings > Accounts > Backup and reset > Factory data reset . When this is completed please connect your phone to Samsung KIES and restore your phone.

Thanks.
answered 10 months ago
Samsung E-Support
-3points
4out of 11found this answer helpful.
Question

when i try to open gallery it says i have not got enough space and to delete some files, there is plenty of space.

asked 2 months, 4 weeks ago
ivan1707
derby
on Galaxy S II
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1 answer
Answers
answer 1
Hi,

We recommend you contact our Galaxy Team on 0330 726 7864 so that we can gather further information from you.

Thanks.
answered 2 months ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

hi i bought this samsung galaxy s2 handset secondhand which is unlocked to any network but the mobile network state is disconnected

hi i bought this samsung s2 handset which is unlocked to any network but it says mobile network state disconnected,how can i change this
asked 2 months, 2 weeks ago
terry
uk
on Galaxy S II
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Terry,

Sorry to hear the problems you are having with network connection. This is however, a network issue in which you need to contact your chosen network provider.

Hope you manage to get this resolved so you can start using your Galaxy S2.
answered 2 months, 2 weeks ago
Samsung E-support
-1point
0out of 1found this answer helpful.
Question

How do I get my video from the phone onto my laptop. It is over 25MB

asked 3 months, 3 weeks ago
Carol
Liverpool
on Galaxy S II
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Carol,

We recommend using Samsung Kies to transfer your data.

Below is the link to download this software onto your laptop;

http://www.samsung.com/uk/support/u...

Thanks.
answered 3 months, 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how do I delete a photo from auto backup

asked 4 months ago
Anonymous
on Galaxy S II
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1 answer
Answers
answer 1
Hi,

The auto backup album in the gallery is place there by Google+.

If you would like to delete photos permanently you will need to follow these steps;

1. Launch the Google+ application on your Fame
2. Once this is open, tap on the menu key at the bottom left hand side of your handset
3. Tap on settings
4. Select Auto backup
5. Make sure the slider at the top of this page is OFF
6. Now auto backup is switched off you can remove the folder from your phone
7. Head in to your settings and scroll down until you reach your accounts
8. Select Google account
9. Tap on your email account
10. Ensure that ‘Sync Google+ Auto backup’ and ‘Sync Picasa Web albums’ are un ticked in here
11. Next you exit back in to your main Settings menu and select Application Manager
12. Slide across until All applications are displayed on the screen
13. Scroll down until you reach Gallery
14. Select Gallery and tap on Clear Cache and then Clear Data, this will not delete the photos in your gallery
15. Now just power your phone off and on again and the folder should have gone.

Hope this helps,

Thanks
answered 4 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

My blu ray player won't play DVDs

My BD-D5700 won't play DVDs even though it says it wil,l it makes wired noises and then says disc unreadable, but it will play blu rays just fine
asked 4 months, 1 week ago
The boss
on Galaxy S II
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

Due to the nature of your enquiry, we recommend you contact a member of our AV technical support team on 0330 726 7864.

Thanks
answered 4 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Hi how can I set my samsung phone to send and receive text but not use phone for calling.

Hi I have an unlimited international text plan but whenever I travel I do not have any phone use without paying roaming fees. I was told by my phone company that I would be able to turn off the mobile features and still be able to text. I can't seem to fine it in my samsung phone settings. I know about wifi but thought they were talking about something else. Thanks.
asked 4 months, 1 week ago
Brian
Brampton
on Galaxy S II
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Brian,

Due to the nature of your enquiry, we recommend you contact a member of our Galaxy support team on 0330 726 7864 who will be able to assist you further with this.

Thanks
answered 4 months, 1 week ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how do i download text messages from my galaxy s2, to a laptop/pc?

asked 4 months, 2 weeks ago
MJH1978
on Galaxy S II
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

There may be a third party app available from the Google Play Store that will allow you to do this.

Thanks.
answered 4 months, 1 week ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Can't view my folders in emails?

The email envelope won't tap. Can only view messages in list view. Cannot see or access the folders
asked 4 months, 2 weeks ago
Chris
on Galaxy S II
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1 answer
Answers
answer 1
Hi Chris,

We recommend you clear the cache on the email app.

To do this follow the instructions in the link below;

http://skp.samsungcsportal.com/inte...

Thanks.
answered 4 months, 2 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
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