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Customer Questions & Answers for
samsung Galaxy S II

Prepare yourself for the Galaxy S II, Samsung’s thinnest smartphone. Using the latest Android 2.3 Gingerbread operating system, the Galaxy S II brings together the 1.2GHz Dual Core Application Processor for unmatched performance and a brilliant 4.3” Super AMOLED Plus display. Featuring a lightweight and beautifully thin design and advanced HSPA + connectivity, it represents the next generation in smartphone technology.
Customer Questions & Answers:
849 Questions
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377 Answers
Overall Rating:
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Questions & Answers for samsung Galaxy S II

Question

no shut down in galaxy S2

Trying to shut down my galaxy S2 it keeps restarting. I tried factory data reset, the problem persists!
This is frustrating. Id appreciate help,
Baruch
asked 4 days ago
77baruch
on Galaxy S II
0points
0out of 0found this question helpful.
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Question

Why has my phone stopped working?

All of a sudden, after two years without problems, my Sii has developed a fault. When I make a call, although the contacts phone rings, they cant hear me speak and I cant hear them.
asked 1 month ago
Roger
Penrith
on Galaxy S II
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest service centre. Please visit the link below which will aid you in locating it. An engineer will perform a full examination on your device.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 1 month ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

SMS Text is convert into MMS

How can I stopped the conversion from SMS text message to MMS multimedia message?
asked 4 months ago
Sheikh
Salford
on Galaxy S II
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0out of 0found this question helpful.
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Question

Why wont my Samsung Model: GT-19195 send picture messages?

My phone wont send picture messages to any contacts. There is a small loading circle however every time it just says that it fails. I can receive picture messages.
asked 2 months, 3 weeks ago
Emma
Glasgow
on Galaxy S II
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0out of 0found this question helpful.
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1 answer
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answer 1
Hi.

Due to the nature of the issue, please contact your network provider directly. It is possible that sending picture messages is not included in your tariff.

Thanks.
answered 2 months, 3 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

my Phone will not go past logo

my phone dose not boot up past the logo, have factory reset the hand set, did not work, battery is on 100%, tried a different battery, did not help, switched back from s4 to s2 and the s4 overheated and wold not switch on and now this???
asked 4 months, 2 weeks ago
Blisic
london
on Galaxy S II
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 4 months, 2 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

error code 24

updated galaxy S2 phone software to latest version, it removed some apps, when I try to reload a app it gives error code 24
asked 5 months, 2 weeks ago
pjlondon
london
on Galaxy S II
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi,

If you go to Settings > Application Manager > tap Download Manager > tap Clear Data and then tap Clear Cache. This should hopefully stop the error code from appearing.

Hope this helps.
answered 5 months, 2 weeks ago
Jessica Thomas
0points
0out of 0found this answer helpful.
Question

gt-i9100 wont upgrade

currently on 2.3.4 but says no update
asked 4 months, 1 week ago
alaf
on Galaxy S II
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Question

phone has lost its mac and wifi number

how can I get the wifi and Bluetooth mac codes back onto my phone a galaxy s2 ?
asked 5 months, 4 weeks ago
ohyesblah
UK
on Galaxy S II
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Question

Samsung Galaxy S2 phone flight mode permanently on

My Samsung galaxy S2 has the flight mode airplane symbol permanently on. Strangely when I go into wireless and network setting the flight mode icon is not ticked. Then when I look into my mobile network settings I get the message "Insert SIM card to access network services" However my sim card is inserted, I have tried taking out and putting back in with no change. I have not dropped the phone, split anything on the phone, just been like this from yesterday woth no prior warning. Anyone have any suggestions how to fix? Thanks
asked 6 months ago
Thedge
on Galaxy S II
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1 answer
Answers
answer 1
Hi.

I recommend performing a factory data reset on your Galaxy S II. You can do this by following these steps:
Settings - Back up and reset - Factory data reset - Reset device - Erase everything.

Performing a factory data reset will erase all data from your device. I advise that you back up your data on Samsung KIES. Please see the link below to find all of the information and tutorials on Samsung KIES:

http://www.samsung.com/uk/support/usefulsoftware/KIES/

If the factory data reset does not improve the performance of your device then I advise taking your Galaxy S II to your nearest service centre. Please visit the link below which will aid you in locating it:

http://www.samsung.com/uk/support/servicelocation/

I hope this helps.
answered 6 months ago
Kirsty Grayson
0points
0out of 0found this answer helpful.
Question

Will Samsung Galaxy S2 GT-i9100 get firmware update in the future after 4.1.2 ?

asked 6 months ago
F. Wijaya
Indonesia
on Galaxy S II
+1point
1out of 1found this question helpful.
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1 answer
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answer 1
Hi.

There is no current release date for a software upgrade on the Galaxy S II. Keep an eye on the Samsung website for any further updates.

Thanks.
answered 6 months ago
Samsung Support
-1point
0out of 1found this answer helpful.
Question

Is there a way to tell what hardware version we have without dismantling it?

I need to change the charge port on my Galaxy S2 and it looks like there are different hardware versions which is not surprising.

Question is, can we tell what version our S2 is without taking it apart? If we really have to take it apart then how do we tell what version it is?
asked 7 months ago
Doobleshaft
UK
on Galaxy S II
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi, Due to the nature of this issue, Please check out this link to find your nearest service centre http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 7 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Please help I just downloaded a fresh copy of Kies for windows (again) but still I cant con

asked 7 months ago
smswitney
UK
on Galaxy S II
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1 answer
Answers
answer 1
Hi.

I recommend trying the troubleshoot connection option on Samsung Kies. To perform the “troubleshooting connection” please follow the steps below.

1. Disconnect the device from the computer and launch Samsung Kies.
2. Connect your device to the computer via USB cable.
3. Click "Troubleshoot connection error". You can also access this under “Tools”.
4. Kies is now initializing the connection. (The time of completion will vary depending on your computers performance.)
5. Click complete and use Samsung Kies with your device.

If this is unsuccessful then uninstall and reinstall Samsung Kies back on to your computer and connect your device again. If possible, try using a different USB cable and USB connection port. Ensure that you are operating on Samsung Kies and not Kies 3. This is essential due to Kies 3 only supporting models on android version 4.3 (Jelly Bean) and above. For more information and tutorials about Samsung Kies please visit the link below.

http://www.samsung.com/uk/support/usefulsoftware/KIES/

I hope this helps.
answered 7 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

I am using a Dell laptop running system 8. The computer does not recognize the Galaxy SII when connected to the USB. I tried updating the driver with

asked 7 months ago
ytraeger
on Galaxy S II
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Hi, Please check out this link for the manual (page 106) on how to do this http://downloadcenter.samsung.com/content/UM/201304/20130402144839833/GT-I9100_UM_EU_JellyBean_Eng_Rev.1.1_130325_Screen.pdf. I have also included the link for the software http://www.samsung.com/uk/business/business-products/mobile-devices/smartphone/GT-I9100LKAXEU. Hope this helps.
answered 7 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

not swithed on

my mob is not switched on and its showing battery symbols again and again plzz help me
asked 7 months ago
giri
india
on Galaxy S II
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi.

The battery symbol appears when the device needs charging. If you have tried putting your device on charge and it still doesn't power up, then I recommend contacting your nearest repair centre. Please visit the link below which will aid you in locating it:

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 7 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Help with dead S2 please

Hello -

My Galaxy S2 has died in stages. First it got very hot after I left the GPS on in the car. Then the battery took ages to charge and only held a charge for about four hours so I got a new one, supposedly a Samsung original, which helds its charge for about the same time, and the phone got warm but not as hot as the first time . Now it wont turn on at all, even when plugged into a charger&#59; nor will Kies "see" it. Is it dead?

I did manage to do a Kies backup before it died completely. Will I be able to transfer that data back to a new phone if the current one cant be resusitated?

Thanks for any advice.

Ian.
asked 7 months ago
Ian2McP
UK
on Galaxy S II
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi, Due to the nature of this issue, please check out this link to find your nearest service centre http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 7 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Why are all pictures from my PC now on my phone?

Why are all the pictures on my PC transferred onto my Galaxy S11? I would like to delete them but scared they will be deleted from my PC as well.
asked 7 months ago
Elaine B
Scotland
on Galaxy S II
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Elaine, If you delete the pictures from your phone they will still be on your PC. They may have been transfered by incorrect input, Please check out this link on how to do this http://www.samsung.com/uk/support/usefulsoftware/KIESTUTORIAL/JSP. Hope this helps.
answered 7 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

My GALAXY S2 GTI9100 just froze during taking a video and it wont charge or turn on from thereof what to do?

i have tried the hard reset(home +volume down+on) but it still wont turn on
asked 8 months ago
DonMykl
HARARE,ZIMBABWE
on Galaxy S II
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi, Due to the nature of this enquiry, please check out this link to get your S2 serviced by an engineer http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 7 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

My GALAXY S2 GTI9100 just froze during taking a video and it wont charge or turn on from thereof what to do?

i have tried the hard reset(home +volume down+on) but it still wont turn on
asked 8 months ago
DonMykl
HARARE,ZIMBABWE
on Galaxy S II
0points
0out of 0found this question helpful.
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0 answers
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Question

How do I make a phone call from Canada to UK?

Using my Galaxy S2 mobile phone.
asked 8 months ago
Derek
Tidworth
on Galaxy S II
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Derek, please refer to your network provider for more information on international calls. There may also be some additional charges. Hope this helps.
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Ive done a factory reset on my SII and now its connecting to Wi-Fi perfect but not allowing me to enter the google store, internet or emails.

It does this beofre I reset the phone as well.
asked 8 months ago
Lynseh
Fife
on Galaxy S II
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Hi Lynesh,

Are you receiving any error messages? I would advise that you get your S2 serviced by one of our authorised engineers http://www.samsung.com/uk/support/servicelocation/. Hope this helps.
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
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