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Customer Questions & Answers for
samsung Galaxy S II

Prepare yourself for the Galaxy S II, Samsung’s thinnest smartphone. Using the latest Android 2.3 Gingerbread operating system, the Galaxy S II brings together the 1.2GHz Dual Core Application Processor for unmatched performance and a brilliant 4.3” Super AMOLED Plus display. Featuring a lightweight and beautifully thin design and advanced HSPA + connectivity, it represents the next generation in smartphone technology.
Customer Questions & Answers:
156 Questions
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83 Answers
Overall Rating:
4.5 out of 5
4.5
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Questions & Answers for samsung Galaxy S II

Question

Your device does not support software upgrading via Kies

Desperately trying to upgrade to ICS, but when I connect to Kies, it gives the message "Your device does not support software upgrading via Kies" Have tried everything, uninstalling etc and nothing changes. Hope someone can help please??
Thanks in advance
asked 1 year, 11 months ago
Banting Anna
on Galaxy S II
-12points
4out of 20found this question helpful.
Answer this Question
2 answers
Answers
answer 1
I've got the same problem but mine;s due to having a Service Centre reset my phone after it froze following an earlier upgrade! So now what do I do?!
answered 1 year, 1 month ago
Anonymous
-2points
0out of 2found this answer helpful.
answer 2
Hi Anna,

We are sorry to hear you are having trouble with this upgrade. This message would usually indicate that the Firmware on the phone has been altered. Have you altered this Firmware in any way?

We would recommend that you contact your nearest service center for a repair to be carried out. If it is found that the Firmware been changed in any way, there may be a charge for the repair.

Below is a link to help you find your nearest service center.

http://www.samsung.com/uk/support/location/supportServiceLocation.do?page=SERVICE.LOCATION

We hope that you can get this issue resolved soon.
answered 1 year, 11 months ago
Samsung Service
-42points
6out of 54found this answer helpful.
Question

Why is it since my galaxy s2 software updated,my battery doesn't even last the day now.

asked 1 year ago
Anonymous
Buckinghamshire
on Galaxy S II
+3points
5out of 7found this question helpful.
Answer this Question
2 answers
Answers
answer 1
It takes 2-3 cycles of full discharge and recharge for the Operating System to fully optimise the battery, also I would switch off Google Now as this is a major battery killer, I have also found I can get more battery If I move the display brightness slider fully to the left and then tick the "Automatic brightness" box.

Hope this helps

Steve
answered 1 year ago
Anonymous
-6points
3out of 12found this answer helpful.
answer 2
Hi,

After a software update, we would recommend a factory data reset by going to Settings > Back up and reset > Factory data reset. Please ensure you back up all data via Samsung Kies prior to resetting

Thanks.
answered 1 year ago
Samsung E-Support
-9points
2out of 13found this answer helpful.
Question

Why won't my Galaxy SII turn on or charge?

Recently my phone's battery duration has decreased dramatically, lasting no more than six hours before crashing. When it does shut itself down, it will not start up again once plugged in to the charger. Today, I turned it off to conserve the battery power and now it will not switch on again at all and will not recharge when plugged in. I am not sure whether this is simply a battery problem, i.e. the battery itself has worn out, or whether it is another fault altogether.
asked 3 months, 4 weeks ago
Anonymous
on Galaxy S II
+2points
2out of 2found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Hi,

We recommend having your S2 looked at by an Samsung engineer, there are two options for this;

Firstly you can take it to a Local Samsung Service Centre, find your nearest one by clicking on the link below;

http://www.samsung.com/uk/support/l...

Or call our Galaxy Team on 0330 726 7864 to arrange a repair.

Thanks.
answered 3 months, 4 weeks ago
Samsung E-Support
-2points
0out of 2found this answer helpful.
answer 2
Hi

We recommend having your S2 looked at by an Samsung engineer, there are two options for this;

Firstly you can take it to a Local Samsung Service Centre, find your nearest one by clicking on the link below;

http://www.samsung.com/uk/support/l...

Or call our Galaxy Team on 0330 726 7864 to arrange a repair.

Thanks.
answered 3 months, 4 weeks ago
Samsung E-Support
-3points
0out of 3found this answer helpful.
Question

how do I create folders for text messages on the galaxy s2

asked 2 years, 3 months ago
Anonymous
on Galaxy S II
0points
3out of 6found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Could you please explain what type of folders you are trying to create?
answered 2 years, 3 months ago
Customer Support
-25points
0out of 25found this answer helpful.
Question

how do you delete multiple emails

asked 2 years, 2 months ago
Anonymous
on Galaxy S II
+3points
4out of 5found this question helpful.
Answer this Question
1 answer
Answers
answer 1
To delete multiple emails, within the email application press your Menu button and select Delete, you will then be able to tick all the emails you wish to delete.
answered 2 years, 2 months ago
Samsung Service
+6points
15out of 24found this answer helpful.
Question

I am trying to uninstall an app but can't seem to make it disappear. I have dragged the item to the trash can but this doesn't delete the icon.

Is there somewhere on the Galaxy S11 phone where you can view and uninstall programmes like you can on the computer?
asked 2 years, 2 months ago
Anonymous
Norfolk
on Galaxy S II
-2points
0out of 2found this question helpful.
Answer this Question
1 answer
Answers
answer 1
To remove applications from the Galaxy S2 please do the following. Applications - Settings - Applications - Manage Applications - Select Application - Uninstall. Pre-installed applications cannot be removed from the device.
answered 2 years, 2 months ago
Samsung Service
+11points
17out of 23found this answer helpful.
Question

How to update Samsung Galaxy S2

I want to download 2.3.4 version, i have 2.3.3 version but when i tried to go to kiss it says that i have the latest version please help me????
asked 2 years, 1 month ago
Anonymous
on Galaxy S II
-4points
6out of 16found this question helpful.
Answer this Question
1 answer
Answers
answer 1
If KIES is displaying that your phone is currently up to date, then you are running the most current version firmware for your device. Updates are released at different times from each of the network providers. This update may be released to you in the future, please keep checking with our KIES software. www.samsung.com/uk/kies
answered 2 years, 1 month ago
Samsung Service
-13points
13out of 39found this answer helpful.
Question

Samsung o2 T shirt promotion

I have received a new GalaxyS11 from o2 with the T shirt promotion, followed instructions and d/loaded Samsung app message says that not ellegible. Got hold of o2 said phone must have been registered before, Send me a new one again followed instructions again get the same message, Whats happening why cant I get my Olympic T shirt
asked 2 years ago
Anonymous
Essex
on Galaxy S II
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Sorry to hear that, could you please get in contact with our team who will look into this for you.

0330 726 7864 option 3 followed by option 2, we look forward to hearing from you shortly.
answered 2 years ago
Samsung Service
-1point
0out of 1found this answer helpful.
Question

Is there a continuous shot on the camera on GS2?

Hi I just wondered whether or not there was a 'continuous shot' option on the S2 like there is on the S1? Couls someone please help me? :(
asked 2 years ago
Anonymous
on Galaxy S II
0points
1out of 2found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hey Anne Marie, there is no continuous shot in the S2 camera. There is however a function that allows to you to take panoramic photographs.
answered 2 years ago
Samsung Service
-2points
4out of 10found this answer helpful.
Question

upgrade android

when can i upgrade to ICS
asked 2 years ago
Anonymous
on Galaxy S II
-2points
6out of 14found this question helpful.
Answer this Question
1 answer
Answers
answer 1
The update to ICS on this device has currently begun for certain branded devices, to see if your device has received this update yet, please connect to our KIES software which will prompt you if an update is available. www.samsung.com/uk/kies
answered 2 years ago
Samsung Service
-10points
15out of 40found this answer helpful.
Question

Can I use the GPS function abroad.

asked 1 year, 11 months ago
Bugg Mike
Ipswich UK
on Galaxy S II
-1point
2out of 5found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Yes.
Google Maps works everywhere I have been.
Google Navigation works in USA, Mexico, Canada, South Africa ... does not work in Indonesia, or India
I have not yet tested any other countries ...
answered 1 year, 9 months ago
Anonymous
USA and Indonesia
0points
3out of 6found this answer helpful.
Question

I can not hear the caller in a call

Hi there,
I'm facing this problem when I call someone or when I answer a call: I can not hear anything! I can not hear the person on the other end but he/she can hear me.
But when I switch to speaker, I can hear the other end.
How can I fix this problem.
asked 1 year, 8 months ago
Anonymous
on Galaxy S II
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Have you tried connecting a set of headphones into the headphone socket? Do you hear the caller them. If so I suspect its the same problem that my S2 has. There is some kind of switch or sensor in the socket that appears to become stuck. The phone thinks there is a headphone connected when there isn't. Try pushing in and out a headphone jack into the socket a few times, to see if it can unstick the sensor. It works for me.
answered 1 year, 1 month ago
Anonymous
+1point
1out of 1found this answer helpful.
Question

Is there a quick way to put phone in silent mode

instead of having to go into settings
asked 1 year, 5 months ago
Anonymous
on Galaxy S II
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
There are two quick ways to put the phone into silent mode:-

1) Pull down the notification bar and the Sound button will toggle between Sound / Vibrate / Mute

2) Hold the power buttons and at the bottom you will have the options of Sound / Vibrate / Mute

Hope this helps
answered 1 year ago
Anonymous
+4points
4out of 4found this answer helpful.
Question

Why does my wifi keep sticking?

I have a GT-l9100P from O2, ever since I last upgraded the software to andriod version 4.0.3 I have had problems switching on the wifi setting. At least once a day, no matter how I try to turn it on it freezes. I then end up using my own network which is using up my monthly amount in no time! The only way to get it back on is to restart the phone, but I have to do this at least once a day (some times more)!
asked 1 year, 2 months ago
Anonymous
Liverpool, UK
on Galaxy S II
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
I have exactly the same problem, It's so annoying, this coupled with the lack of help to sort it out now means I'm thinking about looking at a different make of phone when my contract expires soon! I was told that the ICS update will stop the problem but as there STILL is no update available, (I think that have abandoned the SII now the S4 is due for release!!!) I can't see it being sorted.
answered 1 year ago
Anonymous
Liverpool, UK
0points
1out of 2found this answer helpful.
Question

when is the galaxy s2 jelly bean update for uk being released?

i am on t-mobile if this helps
asked 1 year, 1 month ago
Anonymous
england
on Galaxy S II
-3points
0out of 3found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

We have no official UK release date for the SII receiving the Jelly Bean update. In these cases we would refer the customer to http://www.samsung.com/uk/news/ to keep up to date with any new firmware/product releases.

Thanks.
answered 1 year, 1 month ago
Samsung E-Support
-12points
1out of 14found this answer helpful.
Question

When Jelly Bean update for Orange will be available?

I want to know when I will be able to upgrade my SGS II from ICS to Jelly Bean.
asked 1 year, 1 month ago
Anonymous
UK
on Galaxy S II
+1point
2out of 3found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

Networks have to approve the updates before they are released to the public. I would advise contacting your network provider.

Thanks.
answered 1 year, 1 month ago
Samsung E-Support
-7points
0out of 7found this answer helpful.
Question

The sound on my videos are out of sync with the picture when I upload to another device i.e desktop computer or YouTube

Why is the sound out of sync with the picture when I export the file to my computer or YouTube. I'm sure this wasn't a problem before
asked 1 year, 1 month ago
Anonymous
on Galaxy S II
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

Due to the nature of the troubleshooting required, we would recommend that you contact our Mobile Support team on 0330 7267864.

Thanks.
answered 1 year, 1 month ago
Samsung E-Support
-2points
0out of 2found this answer helpful.
Question

Samsung Galaxy s2 - Microphone does not work properly

when i make a call then recipient can't hear me but when i put speaker on during call then other person can hear me. i have replaced mic but still i have got same problem. can anyone help me what i have to do?
asked 1 year ago
Anonymous
Rotherham UK
on Galaxy S II
+1point
1out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

Can you please contact our Mobile Support team on 0330 7267864 (Option 3, Option2) to allow us to take some further details such as IMEI number, serial number as well as date/place of purchase.

Thanks.
answered 1 year ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

just downloaded update all my apps are hidden gow do i reverse it?

just downloaded update all my apps are hidden gow do i reverse it?
asked 1 year ago
Anonymous
london
on Galaxy S II
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

Please go to Play Store > Menu (bottom left) > My Apps. A list of all your downloaded Apps will then appear. You may have to download them again.

Thanks.
answered 1 year ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

after upgrading to 4.1.2 my phone is not working properly. my touch wiz has stopped working. This message is popping up again and again.

i restarted my phone many times. I switched it off and took the battery out and switched on again but no difference at all.
asked 1 year ago
Anonymous
on Galaxy S II
-1point
0out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

Please call mobile support on 03307267864 and have your model code and serial along with your network provider for the agent.

Thanks.
answered 1 year ago
Samsung E-Support
0points
1out of 2found this answer helpful.
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