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Customer Questions & Answers for
Galaxy S

Samsung GALAXY S
Customer Questions & Answers:
149 Questions
 | 
44 Answers
Overall Rating:
3.527 out of 5
3.5
out of
5
(55 Reviews)55

Questions & Answers for samsung Galaxy S

Question

where is the sim card located on the galaxy s phone?

asked 3 years, 5 months ago
jrrl
on Galaxy S
-3points
2out of 7found this question helpful.
2 answers
Answers
answer 1
my mobile Samsung galaxy s GT-19000, but its camera result not bright fade not bright who to resolve this
answered 8 months ago
mnyasin
+2points
2out of 2found this answer helpful.
answer 2
If you take the back off of the phone you'll see it's just above the battery.
answered 3 years, 4 months ago
Kenny
Manchester
+1point
4out of 7found this answer helpful.
Question

Where can I get the original Samsung gingerbread 2.3.3 software for the Galaxy S?

Need to put my phone back to its original configuration and want to know where I can find the original Android software that came with the phone since upgrading to 2.3.5/2.3.6 gives me the com.android.phone error every so often. This renders the phone dead and then recovers, but it's getting annoying now and I don't think it used to do this on 2.3.3. Many thanks.
asked 3 years, 2 months ago
millanaise
London, England
on Galaxy S
+5points
7out of 9found this question helpful.
2 answers
Answers
answer 1
I have problem to my samsung galaxy s GT-I9000 have not install firmware and dont recover firmware please help me about my mobile problem when i want to on my mobile then show me samsung start wallpaper and sotp it dont go and no show the menu
answered 1 month, 1 week ago
Muhammad Arslan
0points
0out of 0found this answer helpful.
answer 2
We are sorry to hear of the problems you are having with this device. All firmware released via our Samsung KIES software is fully tested and should not cause issues like this. We would recommend you perform a factory data reset on the device, which will hopefully resolve the issue. Please back up all data and do the following: Applications - Settings - Privacy - Factory Data Reset. If this fails one of our service centres will be able to re-flash an older firmware version, just visit them with your receipt and ID. Details of your nearest service centre can be found here: http://www.samsung.com/uk/support/location/supportServiceLocation.do?page=SERVICE.LOCATION Please note a charge may apply if the device is out of warranty.
answered 3 years, 2 months ago
Samsung Service
+2points
5out of 8found this answer helpful.
Question

Camera Flash & Battery Life

Why didn't Samsung include flash for the camera and increase the battery life - they're the two things that frustrate me since purchasing the phone.
asked 4 years, 2 months ago
silvershuggs
Oxford
on Galaxy S
+8points
12out of 16found this question helpful.
1 answer
Answers
answer 1
Samsung didn't include a flash for the camera on the I9000 because in the setting you can alter the light yourself. And the battery life is sufficient for me, but it does depend on what programs you use and how much. To make the battery life longer try adding "Power Control" from the Android widgets and turning off things you aren't using and add "Program Monitor" from Samsung widgets and closing active applications you aren't using.
answered 4 years ago
SW33TY_PIE
London
+11points
14out of 17found this answer helpful.
Question

Micro sdhc?

Can i use micro sdhc in the galaxy? or just micro sd?
asked 3 years, 11 months ago
iael18
Scotland
on Galaxy S
+2points
2out of 2found this question helpful.
1 answer
Answers
answer 1
Hi,
Yes you can, SDHC is always better! Best try Class 10! I have Micro SDHC 16GB class 10, no problems with it!
answered 3 years, 11 months ago
bogiboss
0points
0out of 0found this answer helpful.
Question

Resetting ?

How do i reset a locked phone? As someone set a code on mine, and i used the twenty attempts, and i have no idea what my google account is..
asked 3 years, 3 months ago
aleex
on Galaxy S
+2points
5out of 8found this question helpful.
1 answer
Answers
answer 1
Please visit the Google mail site and reset your account details. Alternatively please take the phone along with your receipt to your nearest service centre where a chargeable reset can be performed.
answered 3 years, 2 months ago
Samsung Service
-1point
2out of 5found this answer helpful.
Question

can i use a stylus pen on my Galaxy s2 instead of my finger

asked 3 years, 2 months ago
mapmanning
london
on Galaxy S
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Hi there.

With the technology the screen uses, you must make direct contact with your finger-a stylus will not work.
answered 3 years, 2 months ago
Samsung Customer Support
0points
1out of 2found this answer helpful.
Question

My phone is showing a missed call with a symbol on the right hand side of the log showing a telephone with a head in a square. What is this?

asked 3 years, 2 months ago
LoobyLoo70
England
on Galaxy S
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
We are unsure what this symbol would be, it is most probably associated with one of your installed programs. We would suggest searching online for "Android icons" to see if you can find the symbol and its meaning.
answered 3 years, 1 month ago
Samsung Service
+2points
2out of 2found this answer helpful.
Question

frozen screen

Hi,

I was updating my Galaxy S GT I9000 with the current firmware and on reboot the screen has frozen to the black background with 'Galaxy S GT-I9000 Samsung' in white text.

I have removed and reinserted the battery but the screen remains the same, I also tried holding the power button and that doesn't work either. Please help!
asked 3 years, 1 month ago
Nemo
on Galaxy S
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Can you please connect the device back up to our Samsung KIES software and go to Tools - Emergency firmware recovery and follow the onscreen instructions.
If you are still having problems, please contact our support team who will try their best to assist you. 0330 726 7864
answered 3 years, 1 month ago
Samsung Service
+2points
2out of 2found this answer helpful.
Question

I forgot my pattern to my phone and my phone is lock

asked 3 years, 1 month ago
Angel
on Galaxy S
+2points
4out of 6found this question helpful.
1 answer
Answers
answer 1
Hi Angel, can you please follow the onscreen instructions on the device to enter your Google password and reset the pattern lock. For further assistance on resetting your Google account, we would kindly ask that you contact the support team at Google.
answered 3 years, 1 month ago
Samsung Service
-1point
2out of 5found this answer helpful.
Question

How do you get photos and videos loaded off a samsung galaxy s 19000 onto a pc. I have the lead but it doesn't recognise the device

asked 3 years ago
Kirsty
South Elmsall
on Galaxy S
-2points
0out of 2found this question helpful.
1 answer
Answers
answer 1
Hi Kirsty, to allow your phone to communicate with your PC you will need to install the correct drivers, please download and install our Samsung KIES software: www.samsung.com/uk/kies

Once installed, open KIES and connect your phone with the screen unlocked, you will now be able to transfer files between your PC and phone.

If you require any further assistance, please let us know.
answered 3 years ago
Samsung Service
-4points
2out of 8found this answer helpful.
Question

I can't find GT-I9000 on the phone list when trying to install the Kies software

asked 3 years, 3 months ago
Russ
on Galaxy S
+3points
4out of 5found this question helpful.
1 answer
Answers
answer 1
Hi there. Could you please ensure that you are inputting GT-i9000 and not GT-19000. This could be why you cannot find this.
answered 3 years, 3 months ago
Samsung Service
-2points
2out of 6found this answer helpful.
Question

Voice mail set up for Samsung galaxy s2 it just goes through to the previous owner please help

How to set up voice mail. And to personalize my phone with my own name and remove previous owners mame
asked 3 years, 2 months ago
Yvonne
Birmingham
on Galaxy S
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
We would suggest performing a factory data reset on the device: Applications - Settings - Privacy - Factory data reset. You will then be able to setup the phone with your information.
answered 3 years, 2 months ago
Samsung Service
+1point
1out of 1found this answer helpful.
Question

When will Android 4.0 be available for my Samsung Galaxy s?

asked 3 years, 2 months ago
DAVEYW
UK
on Galaxy S
+4points
4out of 4found this question helpful.
1 answer
Answers
answer 1
Currently there are no plans to upgrade this device to Android 4.0, this is due to hardware limitations. For the latest information on compatible devices, please keep checking the news feed on our website: www.samsung.com/uk/news
answered 3 years, 1 month ago
Samsung Service
-1point
0out of 1found this answer helpful.
Question

How to move pictures, contacts and messages from the handset to the sim

I'm upgrading and don't want to lose data on the handset
asked 3 years, 1 month ago
Lindyloo
London
on Galaxy S
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
It is not possible to store all this information on the SIM, only contact information and messages can be stored there. You can however back this data up for use in another Android device by doing the following: Contacts - Menu - Import/Export - Import to SD card or SIM card. Messages can be moved by long pressing on the message and selecting "Copy to SIM" .Pictures can then be moved to your SD card by copying them over via the Myfiles folder in the Applications menu.
answered 3 years, 1 month ago
Samsung Service
0points
2out of 4found this answer helpful.
Question

how to connect my samsung galaxy gt 19000 to my laptop

asked 3 years ago
V V Swaroop
Nellore, Andhra Pradesh, India
on Galaxy S
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Hi,
To connect your phone to your laptop you will need to download KIES to your PC. For a step by step guide to how to connect your phone to you PC why not have a look at the user guide. Page 99 offers the details on how to do this. Below is a link where you can download the user manual:
http://www.samsung.com/uk/consumer/mobile-devices/smartphones/android/GT-I9000HKDXEU-support
answered 2 years, 11 months ago
Samsung Service
+4points
5out of 6found this answer helpful.
Question

is the gallaxy s11 case with stand compatable with my gallaxy s 19000

asked 2 years, 11 months ago
gordon
on Galaxy S
+3points
3out of 3found this question helpful.
1 answer
Answers
answer 1
Hi Gordon.

Case's designed for the Galaxy SII will not be compatible with the Galaxy S as they are a different size and shape. We would suggest that you look for a similar product which is specifically designed to work with your device.
answered 2 years, 11 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

How do you get the phone to work proper?

I have had my samsung galaxy S on contract for roughly a year now and the system seems to keep crashing in some way, I keep having to uninstall apps to re install them to get them to work again, and this is happening more and more often (sometimes daily), a sign just comes up asking me to force close the app without it opening. Also the internet is hardly ever working even with wi-fi lately. It also switches itself off and refuses to turn on for 5ish minutes. Would be grateful for any advice anyone may have, thank you!
asked 2 years, 11 months ago
Emma
Peterborough
on Galaxy S
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Emma,
Sorry to hear you are having this problem. If you follow the steps below to reset this will hopefully help solve this. Make sure you save ALL data before carrying out this process.

Settings- Privacy- Factory data reset.
answered 2 years, 11 months ago
Samsung Service
-2points
1out of 4found this answer helpful.
Question

why can I not download BBC Iplayer or ITV Iplayer

Whenever I try to download the BBC Iplayer or ITV Iplayer I get "your phone is not compitable
asked 3 years, 1 month ago
vickyf
Oxfordshire
on Galaxy S
+2points
2out of 2found this question helpful.
1 answer
Answers
answer 1
These applications are provided by the companies in question, we would kindly ask that you direct this question to each of them to see if this application is available.
answered 3 years, 1 month ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

how do i set my music to the ringtone?

asked 3 years, 1 month ago
lindz
on Galaxy S
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Within the music application, please press the menu key and select "Set as" - "Phone ringtone". Please note this function may have been removed by your network provider.
answered 3 years, 1 month ago
Samsung Service
+3points
3out of 3found this answer helpful.
Question

how do i upgrade the android market

asked 3 years, 1 month ago
mike
on Galaxy S
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Hi Mike, when Android Marketplace is opened a pop up should appear asking you to agree to a set of terms and conditions, the Market will then be renamed as Google Play. If this has not happened for you, we would advise contacting Google support who will try to assist you further.
answered 3 years, 1 month ago
Samsung Service
-2points
1out of 4found this answer helpful.
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