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Customer Questions & Answers for
Galaxy S

Samsung GALAXY S
Customer Questions & Answers:
149 Questions
 | 
44 Answers
Overall Rating:
3.527 out of 5
3.5
out of
5
(55 Reviews)55

Questions & Answers for samsung Galaxy S

Question

where is the sim card located on the galaxy s phone?

asked 3 years, 9 months ago
jrrl
on Galaxy S
-3points
2out of 7found this question helpful.
2 answers
Answers
answer 1
my mobile Samsung galaxy s GT-19000, but its camera result not bright fade not bright who to resolve this
answered 1 year, 1 month ago
mnyasin
+2points
2out of 2found this answer helpful.
answer 2
If you take the back off of the phone you'll see it's just above the battery.
answered 3 years, 9 months ago
Kenny
Manchester
+1point
4out of 7found this answer helpful.
Question

Where can I get the original Samsung gingerbread 2.3.3 software for the Galaxy S?

Need to put my phone back to its original configuration and want to know where I can find the original Android software that came with the phone since upgrading to 2.3.5/2.3.6 gives me the com.android.phone error every so often. This renders the phone dead and then recovers, but it's getting annoying now and I don't think it used to do this on 2.3.3. Many thanks.
asked 3 years, 6 months ago
millanaise
London, England
on Galaxy S
+7points
12out of 17found this question helpful.
2 answers
Answers
answer 1
I have problem to my samsung galaxy s GT-I9000 have not install firmware and dont recover firmware please help me about my mobile problem when i want to on my mobile then show me samsung start wallpaper and sotp it dont go and no show the menu
answered 5 months, 3 weeks ago
Muhammad Arslan
-2points
0out of 2found this answer helpful.
answer 2
We are sorry to hear of the problems you are having with this device. All firmware released via our Samsung KIES software is fully tested and should not cause issues like this. We would recommend you perform a factory data reset on the device, which will hopefully resolve the issue. Please back up all data and do the following: Applications - Settings - Privacy - Factory Data Reset. If this fails one of our service centres will be able to re-flash an older firmware version, just visit them with your receipt and ID. Details of your nearest service centre can be found here: http://www.samsung.com/uk/support/location/supportServiceLocation.do?page=SERVICE.LOCATION Please note a charge may apply if the device is out of warranty.
answered 3 years, 6 months ago
Samsung Service
+3points
6out of 9found this answer helpful.
Question

Camera Flash & Battery Life

Why didn't Samsung include flash for the camera and increase the battery life - they're the two things that frustrate me since purchasing the phone.
asked 4 years, 6 months ago
silvershuggs
Oxford
on Galaxy S
+8points
12out of 16found this question helpful.
1 answer
Answers
answer 1
Samsung didn't include a flash for the camera on the I9000 because in the setting you can alter the light yourself. And the battery life is sufficient for me, but it does depend on what programs you use and how much. To make the battery life longer try adding "Power Control" from the Android widgets and turning off things you aren't using and add "Program Monitor" from Samsung widgets and closing active applications you aren't using.
answered 4 years, 4 months ago
SW33TY_PIE
London
+12points
15out of 18found this answer helpful.
Question

Samsung Galaxy Si9000 is running slow can it be fixed officially from samsung?

My Phone is running slow I have a SD in it and stuff but the over lap is slow and is lagging, it also freezes the screen. I don't have apps running all the time to cause this. I have read many problems with this on others but they have resolved it with an app but samsung doesn't have anything official to sort it? HELP
asked 4 years ago
lucy
reading
on Galaxy S
+6points
9out of 12found this question helpful.
1 answer
Answers
answer 1
Hi Lucy,We would advise downloading and installing our Samsung Kies software and check for any software updates that could resolve this software issue.
answered 3 years, 11 months ago
Samsung customer service
+5points
9out of 13found this answer helpful.
Question

How can I transfer my text messages to my laptop for storage?

I think I can get an app to send one at a time by e-mail, but I want to transfer them all on to the laptop. This was easy with my N95 but the Samsung Kies thing has no mention of e-mails,only music and pictures. Fine, but I want to move my text messages as well. Is there a way? This is my only problem with and criticism of this great phone.
asked 4 years ago
Neil
on Galaxy S
0points
1out of 2found this question helpful.
1 answer
Answers
answer 1
Hi Neil, Unfortunately Samsung Kies does not have a SMS backup feature and this is just a limitation of the software.
answered 3 years, 11 months ago
Samsung customer service
0points
1out of 2found this answer helpful.
Question

how do i transfer my photos to my laptop is it a special driver please

asked 4 years ago
robbo
brighton sx
on Galaxy S
-5points
2out of 9found this question helpful.
1 answer
Answers
answer 1
Using a Windows PC, I connected via USB lead & just copied using Windows Explorer.

I have also copied to an SD card and connected that to an SD card reader on my PC. This second option will work with a Mac etc.
answered 3 years, 11 months ago
Redactant
London
-12points
5out of 22found this answer helpful.
Question

Micro sdhc?

Can i use micro sdhc in the galaxy? or just micro sd?
asked 4 years, 4 months ago
iael18
Scotland
on Galaxy S
+5points
5out of 5found this question helpful.
1 answer
Answers
answer 1
Hi,
Yes you can, SDHC is always better! Best try Class 10! I have Micro SDHC 16GB class 10, no problems with it!
answered 4 years, 3 months ago
bogiboss
+1point
1out of 1found this answer helpful.
Question

hello how much gb mass storage?

asked 4 years, 2 months ago
neelu
on Galaxy S
0points
1out of 2found this question helpful.
1 answer
Answers
answer 1
Hi Neelu,
This all depends on the model. It comes with either 8gb or 16gb with the option of an SD card to extend this.
answered 3 years, 11 months ago
Samsung customer service
+5points
5out of 5found this answer helpful.
Question

Can you still add phone numbers to reject list ?

Does it still have the function to block unknown and un wanted callers as i find this very helpful
asked 4 years ago
pjkj
liverpool
on Galaxy S
+1point
2out of 3found this question helpful.
1 answer
Answers
answer 1
Hi, The Samsung Galaxy S does come with the feature to block numbers.
answered 3 years, 11 months ago
Samsung customer service
-1point
0out of 1found this answer helpful.
Question

How do I copy text messages to SIM or SD?

My Samsung Tab allowed me to copy text messages (SMS) to the SIM card.

How do I copy text messages to a SIM or (preferably) an SD card on the Galaxy S?
asked 3 years, 11 months ago
Redactant
London
on Galaxy S
+3points
4out of 5found this question helpful.
1 answer
Answers
answer 1
Hi, we have checked the user manual for this model and this feature does not appear to be supported.
answered 3 years, 10 months ago
Samsung customer service
+2points
3out of 4found this answer helpful.
Question

how do i download the android market app if i can't get onto the android market without the app?

asked 3 years, 11 months ago
Mull
GB
on Galaxy S
-1point
4out of 9found this question helpful.
1 answer
Answers
answer 1
Hi, this application comes standard with all European models of this, as it is an android phone. If, from the home screen, you select ''Applications'' then ''Market'' you will get on to the android market.
answered 3 years, 11 months ago
Samsung customer service
0points
1out of 2found this answer helpful.
Question

where do i put the sd card

asked 3 years, 9 months ago
1nonly
pdx oregon
on Galaxy S
+2points
3out of 4found this question helpful.
1 answer
Answers
answer 1
Take the back off of the phone. It's above the battery to the left of where the sim card is.
answered 3 years, 9 months ago
Kenny
Manchester
0points
0out of 0found this answer helpful.
Question

I have Galaxy S and very happy with it. Can Android be updated from 2.1.

asked 3 years, 7 months ago
chippie
Dagenham
on Galaxy S
+13points
14out of 15found this question helpful.
1 answer
Answers
answer 1
Hi there. We can confirm that yes, you can upgrade the Galaxy S to 2.3. Connect your handset to KIES and select 'Update Firmware'.
answered 3 years, 7 months ago
Samsung Service
+8points
8out of 8found this answer helpful.
Question

My phone is locked due to too many password swipe attempts

I can not access my google account as it does not appear to have been registered to the phone how can i unlock my phone.
asked 3 years, 7 months ago
Deana
Chester
on Galaxy S
+1point
4out of 7found this question helpful.
1 answer
Answers
answer 1
Sorry to hear that, you will need to recovery your account from Google. Please visit the Googlemail site and follow the links to recover your account.
answered 3 years, 7 months ago
Samsung Service
+2points
4out of 6found this answer helpful.
Question

hi how do i update my samsung galaxy s to a newer version?

asked 3 years, 7 months ago
liam m
ipswich,suffolk
on Galaxy S
+2points
2out of 2found this question helpful.
1 answer
Answers
answer 1
To ensure the software in your Galaxy S phone is up to date, please connect to our KIES software which will prompt you if an upgrade is available.www.samsung.com/uk/kies
answered 3 years, 7 months ago
Samsung Service
+4points
6out of 8found this answer helpful.
Question

Resetting ?

How do i reset a locked phone? As someone set a code on mine, and i used the twenty attempts, and i have no idea what my google account is..
asked 3 years, 7 months ago
aleex
on Galaxy S
+1point
5out of 9found this question helpful.
1 answer
Answers
answer 1
Please visit the Google mail site and reset your account details. Alternatively please take the phone along with your receipt to your nearest service centre where a chargeable reset can be performed.
answered 3 years, 7 months ago
Samsung Service
-1point
2out of 5found this answer helpful.
Question

can i use a stylus pen on my Galaxy s2 instead of my finger

asked 3 years, 7 months ago
mapmanning
london
on Galaxy S
+2points
2out of 2found this question helpful.
1 answer
Answers
answer 1
Hi there.

With the technology the screen uses, you must make direct contact with your finger-a stylus will not work.
answered 3 years, 6 months ago
Samsung Customer Support
+1point
2out of 3found this answer helpful.
Question

My phone is showing a missed call with a symbol on the right hand side of the log showing a telephone with a head in a square. What is this?

asked 3 years, 6 months ago
LoobyLoo70
England
on Galaxy S
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
We are unsure what this symbol would be, it is most probably associated with one of your installed programs. We would suggest searching online for "Android icons" to see if you can find the symbol and its meaning.
answered 3 years, 6 months ago
Samsung Service
+2points
2out of 2found this answer helpful.
Question

frozen screen

Hi,

I was updating my Galaxy S GT I9000 with the current firmware and on reboot the screen has frozen to the black background with 'Galaxy S GT-I9000 Samsung' in white text.

I have removed and reinserted the battery but the screen remains the same, I also tried holding the power button and that doesn't work either. Please help!
asked 3 years, 6 months ago
Nemo
on Galaxy S
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Can you please connect the device back up to our Samsung KIES software and go to Tools - Emergency firmware recovery and follow the onscreen instructions.
If you are still having problems, please contact our support team who will try their best to assist you. 0330 726 7864
answered 3 years, 5 months ago
Samsung Service
+2points
2out of 2found this answer helpful.
Question

I forgot my pattern to my phone and my phone is lock

asked 3 years, 5 months ago
Angel
on Galaxy S
-2points
5out of 12found this question helpful.
1 answer
Answers
answer 1
Hi Angel, can you please follow the onscreen instructions on the device to enter your Google password and reset the pattern lock. For further assistance on resetting your Google account, we would kindly ask that you contact the support team at Google.
answered 3 years, 5 months ago
Samsung Service
-1point
2out of 5found this answer helpful.
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