Have you checked your device is running the latest firmware update? Have you tried rebooting the device?
If so, then I feel it would be beneficial for you to speak to our remote management team to assist you. They can access your device to troubleshoot this with you. Please call the Galaxy team on 0330 726 7864 to arrange a session with the remote management team.
answered 1 year, 3 months ago
0out of 0found this answer helpful.