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Most Recent Questions
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Customer Questions & Answers for
Galaxy Ace 2

Choose a smartphone that offers great value and outstanding performance. The Samsung Galaxy Ace 2 packs a Dual Core 800MHz processor to handle all your games and applications smoothly and efficiently. You’ll see all your entertainment at its best too, via a spacious 3.8” WVGA display that offers great clarity. 4GB of memory and extended battery power mean that this is one phone that won’t let you down. The Galaxy Ace 2’s elegant and compact design means it will fit perfectly in your pocket, too – as well as fitting in with your style.
Customer Questions & Answers:
187 Questions
 | 
83 Answers
Overall Rating:
4.394 out of 5
4.4
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(104 Reviews)104

Questions & Answers for samsung Galaxy Ace 2

Question

I have just purchased the Galaxy Ace GT-S58301 Would like have a Owners Manual how does one go about it please

asked 1 year, 9 months ago
William Peters
25 The Ridings Addlestone Surrey KT15 1DR
on Galaxy Ace 2
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

Can you video chat to people on the galaxy ace 2?

asked 2 years, 1 month ago
ducky3210
on Galaxy Ace 2
+4points
4out of 4found this question helpful.
3 answers
Answers
answer 1
Absolutely! I've made video calls on Skype and Google Talk using wifi and 3G!
answered 1 year, 8 months ago
Wesleyriot
London
+7points
8out of 9found this answer helpful.
answer 2
No, can't talk via 3g on cellular line...
answered 1 year, 8 months ago
beretta
-1point
2out of 5found this answer helpful.
answer 3
Yes using things like skype or through a umts network.
answered 2 years ago
woody_1_2_3
England
-1point
4out of 9found this answer helpful.
Question

can you or how do you zoom in when taking a photo?

asked 1 year, 11 months ago
Deborah
on Galaxy Ace 2
+1point
2out of 3found this question helpful.
2 answers
Answers
answer 1
Most touch systems use this pinch command to zoom in and out and it's the same with the camera!
To zoom in, you need to pinch your fingers together against the zone you want to zoom in to, then widen the space between them. To do the opposite, you need to reduce the distance between them. So yes, you can!
answered 1 year, 3 months ago
Pinguin
-1point
18out of 37found this answer helpful.
answer 2
There is no zoom on the camera as standard,but you can download an app called camera zoom fx that works,after you set it up:)
answered 1 year, 10 months ago
xenoblade
+18points
21out of 24found this answer helpful.
Question

how do i clear my caller list and messages log

asked 1 year, 11 months ago
sbandit
plymouth
on Galaxy Ace 2
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To clear your call log: while viewing your call log, press the options/menu softkey, then press DELETE and select the entries you want to delete, then press delete again. It is exactly the same process to delete SMS/Text messages.
answered 1 year, 10 months ago
jaxxkaos
+2points
2out of 2found this answer helpful.
Question

keypad no longer visible on Galaxy Ace 2

From home screen, if I press the 'phone' icon, I no longer have an option to see the keypad and dial a number for someone who isn't in my contacts. How do I make the keypad visible again? All I want to do is make a call on my phone or isn't that possible any longer lol?
asked 1 year, 9 months ago
keysrgood
Birmingham
on Galaxy Ace 2
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Found the answer myself, Doh! Across the top of the screen are 5 icons, namely keypad, logs, contacts, favourites and groups. Didn't realise that the there were 5 and that that part was touch sensitive. The screen must have been touched and the keypad icon had moved off screen to the left and groups had come into view. By swiping the top of the screen, the keypad came back into view.
answered 1 year, 9 months ago
keysrgood
Birmingham
+1point
1out of 1found this answer helpful.
Question

New phone has only downloaded emails up to a year ago not recent ones.

I've had my new phone for 2 days now. It has only downloaded my emails to end Feb 2012. How do I get it to download latest emails? I don't need to see all my emails on the phone, only the latest, but I can't find any settings to say how many I want to see. On my old phone (HTC) I had a setting to choose how many emails I wanted to keep on my phone, or a certain days worth. Then as new emails were downloaded old ones would automatically get deleted. I can't find any setting like this.
asked 1 year, 6 months ago
KJC2013
on Galaxy Ace 2
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi KJC2013,

You may need to remove the account and then re add it doing a manual set-up. You can get your server settings from your email service provider.

Thanks.
answered 1 year, 3 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Is it possible to make phone calls/txt message alert come through the headphones rather than out of the phone?

On my old phone whenever a txt message came through while wearing headphone, the notification sound would interrupt the music and sound in the headphones. On my Ace 2, the music get interrupted but the txt notification sound comes through the phone and not the headphones. Is there a setting to change this?
asked 1 year, 5 months ago
dhingston
on Galaxy Ace 2
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Dhingston,

The phone should play all sounds through headphones automatically if they are connected. To troubleshoot this, please call our Mobile team on 0330 726 7864, option 3 then option 2.

Thanks.
answered 1 year, 5 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Having inputed a security PIN number I no longer want it and would like to remove it. Can anybody please tell me how to do it

asked 1 year, 5 months ago
Croftlands36
Cumbria
on Galaxy Ace 2
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Croftlands36

To remove your pin please press Menu ----> settings ----> Security ----> screen lock and the option to remove the pin will be in this menu.

Thanks
answered 1 year, 5 months ago
Samsung Staff
-1point
0out of 1found this answer helpful.
Question

what browser does a samsung ace 2 phone use

asked 1 year, 5 months ago
Harry
on Galaxy Ace 2
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Harry,

The browser preinstalled will be the android stock browser. You do have the option to install 3rd party browsers from the Play Store.

Thanks.
answered 1 year, 5 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

I use a samsung ace 2. How can I make sure that all programmes have been shut down correctly as I realised that my mthly allce was quickly used up

asked 1 year, 5 months ago
Harry
on Galaxy Ace 2
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Harry,

In your case the best way to stop using mobile data is to press Menu ----> Settings ----> Mobile networks ----> Mobile data .. Off. To conserve data usage turn off sync in your settings menu.

Thanks.
answered 1 year, 5 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

I use a samsung ace 2. How can I make sure that all programmes have been shut down correctly as I realised that my mthly allce was quickly used up

I am resubmitting my question as I was unable to view your response. Your link to view your response did not work
asked 1 year, 5 months ago
Harry
on Galaxy Ace 2
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Hi Harry,

In your case the best way to stop using mobile data is to press Menu ----> Settings ----> Mobile networks ----> Mobile data .. Off. To conserve data usage turn off sync in your settings menu.

Thanks.
answered 1 year, 5 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do I copy / cut & paste, &, can I scan with it?

asked 1 year, 5 months ago
Tedd
on Galaxy Ace 2
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Tedd,

To cut and paste you need to hold your finger down on the text and highlight the text you wish to copy using the highlight sliders. You need 3rd party software to scan barcodes.

Thanks.
answered 1 year, 5 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Silly quesion!! How do I bring up the number kaypad to make a phone call?

asked 1 year, 5 months ago
jenningsslj
Suffolk
on Galaxy Ace 2
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Jenningsslj,

Press the (greeen) phone icon and simply press the 'Keypad' tab at the top of screen.

Thanks.
answered 1 year, 5 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Does this phone have a front and back camera?

Might be a stupid question, but does it have a front camera as well as one on the back of the phone?
asked 1 year, 5 months ago
jogleave
on Galaxy Ace 2
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Hi Jogleave,

Yes, the Ace II has both a rear and front camera.

Thanks.
answered 1 year, 5 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Will the samsung galaxy ace 2 link with my galaxy tab 2 tablet?

asked 1 year, 5 months ago
Gr0wls
on Galaxy Ace 2
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Gr0wls,

In what context do you wish to link the two devices?

Thanks.
answered 1 year, 5 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

i cant sign out from email account on samsung Ace 2 GT 18160.

I can sign out from Facebook, Skepe but cannot sign out from email ID like yahoo, gmail
asked 1 year, 5 months ago
Rona
on Galaxy Ace 2
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Rona,

There is no option to sign out of the email account, you would have to remove the account. Go to Settings - Accounts and Sync - select email account - Remove account.

Thanks.
answered 1 year, 5 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Can I use panoramic display during video call

asked 1 year, 4 months ago
alit
on Galaxy Ace 2
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Alit,

Unfortuantely not. Video calls can only be made in portrait format.

Thanks.
answered 1 year, 4 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

When will it upgrade to Android Jellybean?

I still can't find any upgrade from my Kies and I really want to upgrade my Ace 2 to Jellybean.
asked 1 year, 4 months ago
AkOsIrAnUtO9980
on Galaxy Ace 2
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi AkOslrAnUtO9980,

There is no release date yet but please keep connecting to Samsung KIES to be notified of updates when available.

Thanks.
answered 1 year, 4 months ago
Samsung E-Support
-1point
0out of 1found this answer helpful.
Question

Why wont the Galaxy Ace 2 ringtone play through Audi speakers ?

The phone pairs with my 2010 Audi A3 easily, although reception volume could be a little louder.
But my main problem is that when paired with my car, the phone will ring with whatever ringtone is set, but the car speakers just emit a racket that sounds like a demented turkey.
My old Nokia C2 phone worked perfectly.
asked 1 year, 4 months ago
Chinroch
Rochdale
on Galaxy Ace 2
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Chinroch,

Please check the format that the ringtone is in and try a few different ones. If changing doesnt help give our mobile support team on 03307267864.

Thanks.
answered 1 year, 4 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How to unlock the screen control while the video is playing?

Cannot stop or control while video is playing and had to wait for it to stop after all videos are played.
asked 1 year, 4 months ago
Angela
Malaysia
on Galaxy Ace 2
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Angela,

Can you please contact our Mobile Support team on 0330 7267864 (Option3, Option 2) so we can take further details and attempt to troubleshoot this issue for you.

Thanks.
answered 1 year, 4 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
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