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Customer Questions & Answers for
samsung Galaxy Ace 2

Choose a smartphone that offers great value and outstanding performance. The Samsung Galaxy Ace 2 packs a Dual Core 800MHz processor to handle all your games and applications smoothly and efficiently. You’ll see all your entertainment at its best too, via a spacious 3.8” WVGA display that offers great clarity. 4GB of memory and extended battery power mean that this is one phone that won’t let you down. The Galaxy Ace 2’s elegant and compact design means it will fit perfectly in your pocket, too – as well as fitting in with your style.
Customer Questions & Answers:
89 Questions
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68 Answers
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Questions & Answers for samsung Galaxy Ace 2

Question

which version of kies is correct for the galaxy ace 2?

I have tried both versions but they both say the device is not supported.
asked 1 week, 2 days ago
John
on Galaxy Ace 2
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answer 1
Hi.

The Galaxy Ace 2 is supported by Samsung Kies. If you are having trouble with your device connection, please check out this link to view the system requirements for Samsung Kies:
http://www.samsung.com/uk/support/usefulsoftware/KIES/
Thanks.
answered 1 week, 1 day ago
Samsung E-Support
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Question

Where can I d/load a U8500 USB ROM driver

Samsung Kies is useless without the u8500 usb rom driver and this cant be found anywhere.
I cant upgrade to Android Jellybean and my Galaxy Ace 2 is stuck in limbo because the recovery feature in Kies disconnects the device everytime I use it.
asked 1 week, 4 days ago
stealth
UK
on Galaxy Ace 2
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1 answer
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answer 1
Hi,

Due to the nature of this enquiry, I would advise that you contact your nearest face to face support centre to update your device http://www.samsung.com/uk/support/supportcentres/.

Thank you.
answered 1 week, 3 days ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

How long does it take to supply the unlocking code for smart phones?

Does anyone know why it takes Samsung so long to supply the unlock code for users? i.e. waiting more than 4 months now :(
asked 2 weeks, 3 days ago
Zhamps
Oxfordshire
on Galaxy Ace 2
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1 answer
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answer 1
Hi,

Have you tried contacting your network provider for more information about this?

Thank you.
answered 2 weeks, 1 day ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

how can you remove voice activation when receiving a text or call?

asked 3 weeks, 6 days ago
msimpkin
on Galaxy Ace 2
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Question

edit contacts

after saving details in contacts is there a procedure for adding extra details like a works or mobile number after the contact details have been saved. Galaxy Ace 2 GT18160
asked 4 weeks ago
autogus
UK
on Galaxy Ace 2
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Question

Where has the light switch gone on my Ace 2 after updating the software please?

Where has the light switch gone on my Ace 2 after updating the software please? ie to help me see in the dark........
asked 1 month ago
Chris M
Essex
on Galaxy Ace 2
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1 answer
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answer 1
OK I found it, under widgets.
answered 1 month ago
Chris M
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Question

Is this a battery problem?

My two year old Galaxy Ace 2 has the Samsung circles appear when I switch it on. but then the screen goes blank/black.
Could it be a dead battery [despite charging it] or is it something else?Thanks
asked 1 month, 2 weeks ago
JohnC
Dorset UK
on Galaxy Ace 2
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1 answer
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answer 1
Hi John,

Perhaps, you could visit your local Face to Face repair centre who will be able to complete a full service of your Ace 2? http://www.samsung.com/uk/support/servicelocation/ Hope this helps.
answered 1 month, 1 week ago
Jessica Thomas
0points
0out of 0found this answer helpful.
Question

How ca I get my Samsung GT-I18160 to make a sound?

I have at Samsung GT-I18160. When a call comes in the phone does not ring. The phone is not set to silent mode. The ringtone is set (Ring-Ring) and the ring volume is on maximum. Also no notification sounds occur (again volume set high). The phone is not being used with headphones, or Bluetooth. I have run through all the settings and cannot see anything to fix the issue. All help much appreciated
asked 1 week ago
Jervoise
on Galaxy Ace 2
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Question

how do i put photos from phone-sd card

asked 1 month, 3 weeks ago
graham
uk
on Galaxy Ace 2
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1 answer
Answers
answer 1
Hi Graham

The easiest way to transfer photos and other files to and from your phone is by using the Kies software, which you can download here: http://www.samsung.com/uk/support/usefulsoftware/KIES/

Hope this helps
answered 1 month, 3 weeks ago
Lee Shorney
0points
0out of 0found this answer helpful.
Question

GT-1810 Cannot connect via Kies

Have reinstalled driver tens of times as instructed by Kies - it still cant see the phone. Many other people have this problem. How about an answer that works?
asked 1 week, 5 days ago
Alphabravox
UK
on Galaxy Ace 2
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Question

how do i use headphones on galaxy ace2??

asked 1 month, 4 weeks ago
KEVINZZZ...
on Galaxy Ace 2
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1 answer
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answer 1
Hi,

To use headphones, you need to plug them into the headphone jack. Hope this helps.
answered 1 month, 3 weeks ago
Jessica Thomas
-1point
0out of 1found this answer helpful.
Question

each morning the media scanner seems to run, why?

Why does my media scanner keep running? It can use as much as twenty percent of charge. Does anyone know what my settings should be in media storage?
asked 2 months, 1 week ago
Steven
Nr Bath
on Galaxy Ace 2
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1 answer
Answers
answer 1
Hi Steven,

Have you tried to factory reset your device? Please check out this link for tips on how to do this; http://www.samsung.com/uk/support/skp/faq/1038794 Please ensure to back up all of your important files first. Hope this helps.
answered 2 months ago
Jessica Thomas
0points
0out of 0found this answer helpful.
Question

How do I reset the app password (16 characters) when the field is limited to 15

I recently had to reset my microsoft hotmail password, and was sent an app password to use in order to set this up again to work on my smart phone. This is 16 characters long but my phone will only accept 15 characters max in the password field. How do I resolve this so that I can download emails on my phone again?
asked 2 months, 3 weeks ago
kelly
on Galaxy Ace 2
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Question

does the galaxy ace 2 GT 18160 run Bluetooth 4.0 and running Android 4.3 (Jelly Bean) or later?

does the galaxy ace 2 GT 18160 run Bluetooth 4.0 and running Android 4.3 (Jelly Bean) or later?
asked 2 months, 3 weeks ago
chris
london
on Galaxy Ace 2
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Question

does the galaxy ace 2 GT 18160 run Bluetooth 4.0 and running Android 4.3 (Jelly Bean) or later?

does the galaxy ace 2 GT 18160 run Bluetooth 4.0 and running Android 4.3 (Jelly Bean) or later?
asked 2 months, 3 weeks ago
chris
london
on Galaxy Ace 2
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Question

How can I stream my galaxy ace 2 through the TV as I cant find an mhl cable compatible?

asked 2 months, 3 weeks ago
Jent89
on Galaxy Ace 2
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Question

network

Im in a reasonable network coverage location but the connection just disappears for no reason
asked 2 months, 3 weeks ago
Andy Wills
France
on Galaxy Ace 2
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1 answer
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answer 1
Hi Andy, have you contacted your network provider about this? They may need to test the network strength on your device. Hope this helps.
answered 2 months, 3 weeks ago
Samsung E-Support
0points
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Question

How do I downgrade my firmware from Jellybean to Gingerbread

How do I downgrade my firmware from Jellybean to Gingerbread?
It updated to Jellybean but it is now unacceptably slow.
asked 1 month, 3 weeks ago
Andypg68
Oxford
on Galaxy Ace 2
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Question

Where can I buy a genuine mains charger for my Galaxy Ace 2?

asked 3 months, 1 week ago
Spudeyes
Leicestershire
on Galaxy Ace 2
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answer 1
Hi, Please check out this link to find a replacement charger http://www.4mysamsung.co.uk/ac-adaptor-uk-plug/product.pl?pid=2986333&query=galaxy+ace+charger. Hope this helps.
answered 3 months ago
Samsung E-Support
0points
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Question

Texts and calls not showing on log and I cant open texts

Samsung galaxy ace gt
asked 3 months, 2 weeks ago
Libbicool
Uk
on Galaxy Ace 2
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