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Customer Questions & Answers for
samsung Galaxy Ace 2

Choose a smartphone that offers great value and outstanding performance. The Samsung Galaxy Ace 2 packs a Dual Core 800MHz processor to handle all your games and applications smoothly and efficiently. You’ll see all your entertainment at its best too, via a spacious 3.8” WVGA display that offers great clarity. 4GB of memory and extended battery power mean that this is one phone that won’t let you down. The Galaxy Ace 2’s elegant and compact design means it will fit perfectly in your pocket, too – as well as fitting in with your style.
Customer Questions & Answers:
49 Questions
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44 Answers
Overall Rating:
4.746 out of 5
4.7
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5

Questions & Answers for samsung Galaxy Ace 2

Question

I can't Open a text Message

I received a text message which shows as an envelope icon in the top left hand corner of my phone, and as an item in the envelope icon but is not visible in my new message folder. When I try to open it through notifications it takes me to the compose a new message screen. I've also tried to delete it from the log but it still appears as a message waiting. Any suggestions on how to delete or remove the message permanently?
asked 11 months ago
Owen Allan
on Galaxy Ace 2
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Owen,

In an attempt to resolve this please go to; Settings > Application Manager > Swipe left twice to display a list of ‘All applications’ – Select BadgeProvider – then select clear data. When you have done this please restart your phone

Thanks.
answered 11 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Can you tell me when JellyBean will be available for the Galaxy Ace 2 please?

asked 1 year ago
Anonymous
on Galaxy Ace 2
-5points
5out of 15found this question helpful.
Answer this Question
2 answers
Answers
answer 1
It isnt s gettting ICS its going straight to Jellybean was meant to come out this week it is out on Portugal as we speak just check KIES it hopefully will be soon
answered 11 months ago
Anonymous
Dunfermline UK
-5points
5out of 15found this answer helpful.
answer 2
it is not going to jellybean it is going to ice cream sandwich
answered 1 year ago
Anonymous
-26points
2out of 30found this answer helpful.
Question

galaxy ace 2 ics update

anybody know when the ics update is being rolled out in the uk for the galaxy ace 2?
asked 1 year ago
Anonymous
preston
on Galaxy Ace 2
+2points
9out of 16found this question helpful.
Answer this Question
2 answers
Answers
answer 1
i have a Galaxy ace 2 that was a week ago from last comment i would of think samsung would of given it a update by now to ice cream sandwich verson 4 becuse they updated Galaxy ace s2 the older verson of this phone
answered 1 year ago
Anonymous
+4points
6out of 8found this answer helpful.
answer 2
Hi,

There is no release date yet but please keep connecting to Samsung KIES to be notified of updates when available.

Thanks.
answered 1 year ago
Samsung E-Support
-8points
5out of 18found this answer helpful.
Question

can you zoom when you are taking photos

asked 1 year, 8 months ago
Anonymous
on Galaxy Ace 2
-2points
2out of 6found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Just updated my Galaxy Ace 2 and now you can zoom when taking photo's from x1 to x4 mag. 27/07/2013.
answered 8 months ago
Anonymous
+2points
3out of 4found this answer helpful.
Question

No connection with pc

I cannot get my Ace ii to connect to my pc via USB - no drivers want to download.

Crazy!!!! Urgent help please
asked 1 year, 5 months ago
Anonymous
Worcester
on Galaxy Ace 2
-2points
3out of 8found this question helpful.
Answer this Question
1 answer
Answers
answer 1
You need to do this every time you connect to pc
1. From your phone's idle screen (home) :
select applications->settings->wireless and network->usb utilities->connect storage to PC
2. Connect your usb cable to phone and pc
This will load the correct drivers when you first hook it up. Your phone will now be listed as a mass storage device so you can copy files to/from pc. You can also download KIES from the Samsung website to PC.
answered 1 year, 3 months ago
Anonymous
+2points
17out of 32found this answer helpful.
Question

Can I download more ring tones for Galaxy Ace 2

asked 1 year, 4 months ago
Billingham Don
on Galaxy Ace 2
+1point
1out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
If you go onto the web via a pc and Google ring tones for I 8160, there are a number of sites with them on. I have added a couple to my phone which are free and good.
answered 1 year ago
Anonymous
0points
0out of 0found this answer helpful.
Question

How do i check how much packet data i've used on my samsung galaxy ace 2?

On the old samsung S5560 you could get this information from Call Log / Call Log manager
asked 1 year, 1 month ago
Anonymous
Gwent Wales
on Galaxy Ace 2
-2points
0out of 2found this question helpful.
Answer this Question
1 answer
Answers
answer 1
I have App - Call Meter NG - free
and My Data Manager - again free.
Both can be set on a monthly basis so that you can exactly how much packet data has been used as well wifi.
answered 1 year ago
Anonymous
-1point
0out of 1found this answer helpful.
Question

Screenc Capture

Home+power used to capture a screenshot, but stopped working today. Now I get "Unable to capture screen. Try again." It makes a noise as if it's working, but it's not. I've rebooted it, including removing battery for about a minute. v2.3.6 Gingerbread.
asked 1 year ago
Anonymous
on Galaxy Ace 2
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

Please backup your phone using KIES and factory reset this phone before doing a KIES restore to fix this.

Thanks.
answered 1 year ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how do I sync to outlook on my computer

asked 1 year ago
Anonymous
on Galaxy Ace 2
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

First, you will need to download and install Samsung Kies to your PC/laptop from here; http://www.samsung.com/uk/support/u.... Connect the phone with your PC via the USB cable and open the Kies program. Your phone should then show on the main Kies screen. If you go to the 'Sync' menu you will then find the options to sync with Microsoft Outlook

Thanks.
answered 1 year ago
Samsung E-Support
-1point
1out of 3found this answer helpful.
Question

How do I find out how much memory is available

Please forgive my ignorance on such matters. But i have just bought a Galaxy Ace 2. One of the reasons was that I read that it had a memory of 4GB. When I looked at the phone storage today it said:

USB - Total Space 1.1GB (available space 1GB);
System storage available space 0.98 GB;

The only other space I can see is the SD Card storage of 1.8 GB.

As far as I can tell this gives me just 2GB instead of the stated 4. (The 1.8 GB only being on the SD card)

Am I reading something wrong or have I just got it all completely wrong.

i am not too technically minded so layman's terms would be great.

Any advice gratefully received.

Thanks

C
asked 1 year ago
Anonymous
London
on Galaxy Ace 2
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

Please used the following link provided to find a Samsung service centre who may be able to help you http://www.samsung.com/uk/support/l...

Thanks.
answered 1 year ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

my name becomes uppercase

My mobile has started turning the first letter of my name into uppercase when I sign in to email accounts, so I can't get into any accounts as it says the email is invalid
asked 1 year ago
Anonymous
on Galaxy Ace 2
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

When the keyboard is activated, it will automatically set to captialise the first letter of the first word you type. To change this to lower case, tap the blue arrow pointing up on the left hand side of the keyboard twice. All letters will then be in lower case.

Thanks.
answered 1 year ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Will the Samsung Galaxy Ace 2 get ICS in the UK?

Is it now confirmed that at some point, people owning a Samsung Galaxy Ace 2 (bought in the UK) will get their phones updated to Andriod ICS?
asked 11 months ago
Anonymous
London
on Galaxy Ace 2
0points
1out of 2found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

We have no information at present to suggest that the Galaxy Ace II will receive a new update in the near future. You can follow us on twitter, Facebook and here; www.samsung.com/uk/new to keep up to date regarding new firmware releases for handsets.

Thanks.
answered 11 months ago
Samsung E-Support
-13points
0out of 13found this answer helpful.
Question

When does the new android update come through for all UK users of this handset? Been waiting and had no news if its anytime soon?

asked 11 months ago
Anonymous
on Galaxy Ace 2
-1point
0out of 1found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

At present, we have no information regarding the Ace II receiving a software update. You can check for available updates for your device on its support page on our website or by connecting to Samsung KIES.

Thanks.
answered 11 months ago
Samsung E-Support
-12points
0out of 12found this answer helpful.
Question

Can you confirm if there will be any form of update available on the samsung galaxy ace 2 in the UK at any point? eagerly waiting!

asked 11 months ago
Anonymous
on Galaxy Ace 2
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Anonymous,

You can check for updates on your handset via our Samsung KIES software:

http://www.samsung.com/uk/support/usefulsoftware/KIES/JSP

Thanks.
answered 10 months ago
Samsung E-Support
-3points
0out of 3found this answer helpful.
Question

Will the model GT-I8160L work in the UK?

asked 11 months ago
Anonymous
on Galaxy Ace 2
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Yes it will.
answered 11 months ago
Jani666
-1point
0out of 1found this answer helpful.
Question

Can i have an update from the samsung team on when we may aspect a jelly bean os update for the galaxy ace 2 GT-I8160 please????????

asked 10 months ago
Anonymous
on Galaxy Ace 2
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Anonymous,

You can check for a software update on your Ace 2 via Samsung KIES:

http://www.samsung.com/uk/support/usefulsoftware/KIES/JSP

Thanks.
answered 10 months ago
Samsung E-Support
-1point
1out of 3found this answer helpful.
Question

I have upgraded to Jelly Bean on my new Ace 2. Is there an updated user manual or a document of the changes?

asked 10 months ago
Anonymous
on Galaxy Ace 2
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

Can we ask if you are based in the UK and if the update was downloaded via Samsung Kies or over the air?

Thanks
answered 10 months ago
Samsung E-Support
-3points
0out of 3found this answer helpful.
Question

how to make a back up on my pc

model number GT19100
asked 10 months ago
Anonymous
england
on Galaxy Ace 2
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

To back up your data/files from your Ace II to your PC, please download Samsung Kies. The link below will let you download the program direct to your PC and also features a tutorial video

http://www.samsung.com/uk/support/usefulsoftware/KIES/JSP

Thanks
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

problem installing Jellybean on ace 2

Hi.
I have installed jellybean on my ace 2 via kies with no issues, but my wifes ace 2 does not recognise jellybean as available. in KIES her phone number is visible in the ' tools - preferences - device' tab but not in the ' tools - firmware upgrage settings' tab. Any ideas?
asked 10 months ago
Anonymous
uk
on Galaxy Ace 2
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi,

Some SIM free Ace 2 handsets started to receive the 4.1.2 update from the 29th May 2013. Others - including those locked to certain networks - should receive the update in due course. Unfortunately, we have no definitive time frame for this roll out.

We would recommend that you check Kies intermittently for the Jelly Bean 4.1.2 update.

Thanks
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

how can i make text size bigger in messaging

tried different font apps without success
asked 8 months ago
Anonymous
on Galaxy Ace 2
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi Anonymous,

When you are in the messaging application tap left of your home button and go to messaging settings, you have the option to make the font bigger in the display settings.

Thanks.
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
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