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Customer Questions & Answers for
samsung Galaxy Ace 2

Choose a smartphone that offers great value and outstanding performance. The Samsung Galaxy Ace 2 packs a Dual Core 800MHz processor to handle all your games and applications smoothly and efficiently. You’ll see all your entertainment at its best too, via a spacious 3.8” WVGA display that offers great clarity. 4GB of memory and extended battery power mean that this is one phone that won’t let you down. The Galaxy Ace 2’s elegant and compact design means it will fit perfectly in your pocket, too – as well as fitting in with your style.
Customer Questions & Answers:
106 Questions
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74 Answers
Overall Rating:
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Questions & Answers for samsung Galaxy Ace 2

Question

Why does my ace 2 go blank on receiving a call?

When I receive a call the screen goes blank and all the keys become unresponsive.
asked 4 weeks ago
misterG_04
London
on Galaxy Ace 2
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Question

How to fix pictures/videos storage glitch?

HELP! For some reason 6+ (5 megapixel) photos take up 710 mb for no apparent reason. This means that I cant access my gallery due to lack of space. Photos are currently stored on SD card
asked 1 month, 2 weeks ago
originalClown8
England
on Galaxy Ace 2
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Question

where can i get a ginger bread 2.3.6 rom from, i upgraded to jelly bean and now my phone is so slow and freezes

asked 1 month, 2 weeks ago
mark
bromsgrove
on Galaxy Ace 2
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Question

where can i get a ginger bread 2.3.6 rom from, i upgraded to jelly bean and now my phone is so slow and freezes

asked 1 month, 2 weeks ago
mark
bromsgrove
on Galaxy Ace 2
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Question

Have now got a Galaxy Ace 4 how do I transfer all my numbers photos etc to new phone?

My old phone is a GT-18160
asked 2 weeks, 3 days ago
Marydoll
UK
on Galaxy Ace 2
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1 answer
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answer 1
Hi, Please check out this link for Samsung Smart Switch this will allow you to transfer all your data http://www.samsung.com/uk/support/smartswitch/. Hope this helps.
answered 1 week, 6 days ago
Samsung E-Support
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Question

why do i get the same text message sent three times.

asked 2 months ago
chilli services
mauchline
on Galaxy Ace 2
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Question

My phone keeps turning it self off

asked 2 weeks, 4 days ago
Mccall
Newcastle under lyme
on Galaxy Ace 2
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1 answer
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answer 1
Hi McCall, Due to the nature of this issue. Please check out this link to find your nearest support centre http://www.samsung.com/uk/support/supportcentres/. Hope this helps.
answered 1 week, 6 days ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

HOW DO I DELETE UNWANTED NAVIGATION ROUTES

How do I delete unwanted navigations routes apps
asked 2 months, 1 week ago
Arthur Craven
Skelmersdale, Lancs
on Galaxy Ace 2
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Question

Do I need to update software on my Galaxy Ace 2 using pc

asked 3 weeks, 6 days ago
Coco
on Galaxy Ace 2
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Question

How do I send video clips from the gallery and store them on the memory card

The video I need to save is 24Mb which is too big to send as an email attachment so I need to save it on to the micro SD CARD and transfer it to my laptop.
asked 1 month ago
Brian Read
Bromley Kent UK
on Galaxy Ace 2
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Question

My email seems to have stopped coming through to my Ace phone, it was working but I dont know why it seems to have stopped??

asked 3 months, 3 weeks ago
Rachel CP
Cheshire
on Galaxy Ace 2
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1 answer
Answers
answer 1
Hi.

This may be due to the ‘Sync’ settings on your email account. Sync activates or deactivates auto-syncing of applications on your device.

To check that Sync is turned on, pull down your notification bar and tap the ‘Sync’ icon. This will then be highlighted in green when activated.

I hope this helps.
answered 3 months, 2 weeks ago
Samsung E-Support
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Question

What accessories go with Galaxy Ace 2

What accessories go with Galaxy Ace 2
asked 4 months ago
Wynford
U.K.
on Galaxy Ace 2
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Question

why will my photos not save to card

following the new update to jelly bean my pictures wont save to the phone sd card,it gave me an option to store them when I did the upgrade and I chose sd card. it says they are there but you cannot view them .
asked 4 months, 3 weeks ago
Robbie
UK
on Galaxy Ace 2
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Question

My Bluez 2 headset wont pair to my Galaxy Ace 2 since software update...any suggestions please? Thanks :)

asked 4 months ago
Ken Jukes
UK
on Galaxy Ace 2
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Question

which version of kies is correct for the galaxy ace 2?

I have tried both versions but they both say the device is not supported.
asked 5 months, 2 weeks ago
John
on Galaxy Ace 2
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1 answer
Answers
answer 1
Hi.

The Galaxy Ace 2 is supported by Samsung Kies. If you are having trouble with your device connection, please check out this link to view the system requirements for Samsung Kies:
http://www.samsung.com/uk/support/usefulsoftware/KIES/
Thanks.
answered 5 months, 2 weeks ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Where can I d/load a U8500 USB ROM driver

Samsung Kies is useless without the u8500 usb rom driver and this cant be found anywhere.
I cant upgrade to Android Jellybean and my Galaxy Ace 2 is stuck in limbo because the recovery feature in Kies disconnects the device everytime I use it.
asked 5 months, 2 weeks ago
stealth
UK
on Galaxy Ace 2
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1 answer
Answers
answer 1
Hi,

Due to the nature of this enquiry, I would advise that you contact your nearest face to face support centre to update your device http://www.samsung.com/uk/support/supportcentres/.

Thank you.
answered 5 months, 2 weeks ago
Samsung E-support
0points
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Question

How long does it take to supply the unlocking code for smart phones?

Does anyone know why it takes Samsung so long to supply the unlock code for users? i.e. waiting more than 4 months now :(
asked 5 months, 3 weeks ago
Zhamps
Oxfordshire
on Galaxy Ace 2
-1point
0out of 1found this question helpful.
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1 answer
Answers
answer 1
Hi,

Have you tried contacting your network provider for more information about this?

Thank you.
answered 5 months, 3 weeks ago
Samsung E-support
-1point
0out of 1found this answer helpful.
Question

Why do I always get Voicemail number unknown

Is it how my phone is set up ?
asked 4 months, 1 week ago
Lesley
on Galaxy Ace 2
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1 answer
Answers
answer 1
Hi.

For information regarding your voicemail, please contact your network provider.

Thanks.
answered 4 months, 1 week ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

my device is not working, not lighting up, not doing anything when connected to power supply or pc

asked 4 months, 1 week ago
jimb
scotland
on Galaxy Ace 2
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1 answer
Answers
answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest service centre. Please visit the link below which will aid you in locating it. An engineer will perform a full examination on your device.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 4 months, 1 week ago
Samsung E-Support
-2points
0out of 2found this answer helpful.
Question

how can you remove voice activation when receiving a text or call?

asked 6 months ago
msimpkin
on Galaxy Ace 2
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