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Customer Questions & Answers for
samsung Galaxy Ace 2

Choose a smartphone that offers great value and outstanding performance. The Samsung Galaxy Ace 2 packs a Dual Core 800MHz processor to handle all your games and applications smoothly and efficiently. You’ll see all your entertainment at its best too, via a spacious 3.8” WVGA display that offers great clarity. 4GB of memory and extended battery power mean that this is one phone that won’t let you down. The Galaxy Ace 2’s elegant and compact design means it will fit perfectly in your pocket, too – as well as fitting in with your style.
Customer Questions & Answers:
95 Questions
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71 Answers
Overall Rating:
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Questions & Answers for samsung Galaxy Ace 2

Question

What accessories go with Galaxy Ace 2

What accessories go with Galaxy Ace 2
asked 5 days ago
Wynford
U.K.
on Galaxy Ace 2
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Question

why will my photos not save to card

following the new update to jelly bean my pictures wont save to the phone sd card,it gave me an option to store them when I did the upgrade and I chose sd card. it says they are there but you cannot view them .
asked 3 weeks, 5 days ago
Robbie
UK
on Galaxy Ace 2
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Question

My Bluez 2 headset wont pair to my Galaxy Ace 2 since software update...any suggestions please? Thanks :)

asked 2 days ago
Ken Jukes
UK
on Galaxy Ace 2
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Question

which version of kies is correct for the galaxy ace 2?

I have tried both versions but they both say the device is not supported.
asked 1 month, 2 weeks ago
John
on Galaxy Ace 2
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answer 1
Hi.

The Galaxy Ace 2 is supported by Samsung Kies. If you are having trouble with your device connection, please check out this link to view the system requirements for Samsung Kies:
http://www.samsung.com/uk/support/usefulsoftware/KIES/
Thanks.
answered 1 month, 2 weeks ago
Samsung E-Support
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Question

Where can I d/load a U8500 USB ROM driver

Samsung Kies is useless without the u8500 usb rom driver and this cant be found anywhere.
I cant upgrade to Android Jellybean and my Galaxy Ace 2 is stuck in limbo because the recovery feature in Kies disconnects the device everytime I use it.
asked 1 month, 2 weeks ago
stealth
UK
on Galaxy Ace 2
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answer 1
Hi,

Due to the nature of this enquiry, I would advise that you contact your nearest face to face support centre to update your device http://www.samsung.com/uk/support/supportcentres/.

Thank you.
answered 1 month, 2 weeks ago
Samsung E-support
0points
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Question

How long does it take to supply the unlocking code for smart phones?

Does anyone know why it takes Samsung so long to supply the unlock code for users? i.e. waiting more than 4 months now :(
asked 1 month, 3 weeks ago
Zhamps
Oxfordshire
on Galaxy Ace 2
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1 answer
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answer 1
Hi,

Have you tried contacting your network provider for more information about this?

Thank you.
answered 1 month, 3 weeks ago
Samsung E-support
0points
0out of 0found this answer helpful.
Question

Why do I always get Voicemail number unknown

Is it how my phone is set up ?
asked 1 week, 4 days ago
Lesley
on Galaxy Ace 2
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1 answer
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answer 1
Hi.

For information regarding your voicemail, please contact your network provider.

Thanks.
answered 1 week, 4 days ago
Samsung E-Support
0points
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Question

my device is not working, not lighting up, not doing anything when connected to power supply or pc

asked 1 week, 5 days ago
jimb
scotland
on Galaxy Ace 2
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answer 1
Hi.

Due to the nature of the issue I recommend contacting your nearest service centre. Please visit the link below which will aid you in locating it. An engineer will perform a full examination on your device.

http://www.samsung.com/uk/support/servicelocation/

Thanks.
answered 1 week, 4 days ago
Samsung E-Support
-2points
0out of 2found this answer helpful.
Question

how can you remove voice activation when receiving a text or call?

asked 2 months ago
msimpkin
on Galaxy Ace 2
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Question

edit contacts

after saving details in contacts is there a procedure for adding extra details like a works or mobile number after the contact details have been saved. Galaxy Ace 2 GT18160
asked 2 months ago
autogus
UK
on Galaxy Ace 2
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Question

Where has the light switch gone on my Ace 2 after updating the software please?

Where has the light switch gone on my Ace 2 after updating the software please? ie to help me see in the dark........
asked 2 months, 1 week ago
Chris M
Essex
on Galaxy Ace 2
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answer 1
OK I found it, under widgets.
answered 2 months, 1 week ago
Chris M
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Question

My Samsung GT-I8160 will not load in Kies

Kies does see my GT-I8160 phone but will not load in to Kies it just sits there saying connecting /loading.
asked 1 month ago
George
London
on Galaxy Ace 2
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answer 1
Hi.

I recommend trying the troubleshoot connection option on Samsung Kies. To perform the “troubleshooting connection” please follow the steps below.

1. Disconnect the device from the computer and launch Samsung Kies.
2. Connect your device to the computer via USB cable.
3. Click "Troubleshoot connection error". You can also access this under “Tools”.
4. Kies is now initializing the connection. (The time of completion will vary depending on your computers performance.)
5. Click complete and connect your device to the computer.

If this is unsuccessful then uninstall and reinstall Samsung Kies back on to your computer and connect your device again. Ensure that you are operating on Samsung Kies and not Kies 3. This is essential due to Kies 3 only supporting models on android version 4.3 (Jelly Bean) and above. For more information and tutorials about Samsung Kies please visit the link below.

http://www.samsung.com/uk/support/usefulsoftware/KIES/

I hope this helps.
answered 1 month ago
Samsung E-Support
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Question

Is this a battery problem?

My two year old Galaxy Ace 2 has the Samsung circles appear when I switch it on. but then the screen goes blank/black.
Could it be a dead battery [despite charging it] or is it something else?Thanks
asked 2 months, 3 weeks ago
JohnC
Dorset UK
on Galaxy Ace 2
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1 answer
Answers
answer 1
Hi John,

Perhaps, you could visit your local Face to Face repair centre who will be able to complete a full service of your Ace 2? http://www.samsung.com/uk/support/servicelocation/ Hope this helps.
answered 2 months, 3 weeks ago
Jessica Thomas
0points
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Question

How ca I get my Samsung GT-I18160 to make a sound?

I have at Samsung GT-I18160. When a call comes in the phone does not ring. The phone is not set to silent mode. The ringtone is set (Ring-Ring) and the ring volume is on maximum. Also no notification sounds occur (again volume set high). The phone is not being used with headphones, or Bluetooth. I have run through all the settings and cannot see anything to fix the issue. All help much appreciated
asked 1 month, 2 weeks ago
Jervoise
on Galaxy Ace 2
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Question

how do i put photos from phone-sd card

asked 2 months, 4 weeks ago
graham
uk
on Galaxy Ace 2
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1 answer
Answers
answer 1
Hi Graham

The easiest way to transfer photos and other files to and from your phone is by using the Kies software, which you can download here: http://www.samsung.com/uk/support/usefulsoftware/KIES/

Hope this helps
answered 2 months, 4 weeks ago
Lee Shorney
0points
0out of 0found this answer helpful.
Question

GT-1810 Cannot connect via Kies

Have reinstalled driver tens of times as instructed by Kies - it still cant see the phone. Many other people have this problem. How about an answer that works?
asked 1 month, 2 weeks ago
Alphabravox
UK
on Galaxy Ace 2
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Question

how do i use headphones on galaxy ace2??

asked 3 months ago
KEVINZZZ...
on Galaxy Ace 2
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1 answer
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answer 1
Hi,

To use headphones, you need to plug them into the headphone jack. Hope this helps.
answered 3 months ago
Jessica Thomas
-1point
0out of 1found this answer helpful.
Question

each morning the media scanner seems to run, why?

Why does my media scanner keep running? It can use as much as twenty percent of charge. Does anyone know what my settings should be in media storage?
asked 3 months, 2 weeks ago
Steven
Nr Bath
on Galaxy Ace 2
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1 answer
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answer 1
Hi Steven,

Have you tried to factory reset your device? Please check out this link for tips on how to do this; http://www.samsung.com/uk/support/skp/faq/1038794 Please ensure to back up all of your important files first. Hope this helps.
answered 3 months, 1 week ago
Jessica Thomas
0points
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Question

How do I reset the app password (16 characters) when the field is limited to 15

I recently had to reset my microsoft hotmail password, and was sent an app password to use in order to set this up again to work on my smart phone. This is 16 characters long but my phone will only accept 15 characters max in the password field. How do I resolve this so that I can download emails on my phone again?
asked 4 months ago
kelly
on Galaxy Ace 2
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Question

does the galaxy ace 2 GT 18160 run Bluetooth 4.0 and running Android 4.3 (Jelly Bean) or later?

does the galaxy ace 2 GT 18160 run Bluetooth 4.0 and running Android 4.3 (Jelly Bean) or later?
asked 4 months ago
chris
london
on Galaxy Ace 2
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