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Most Recent Questions
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Customer Questions & Answers for
Galaxy W

Get ready for Samsung’s Galaxy W, a sleek and powerful premium smartphone. Featuring a fast 1.4GHz processor and the latest Android 2.3 Gingerbread operating system, this sophisticated mobile device will allow you to access a world of apps, the latest HD-quality games, and easy social networking, as well as music, video and other content via a large 3.7” touch screen. Great functionality is complemented by easy use and convenience, thanks to the Galaxy W’s ergonomic pocket-sized design. Take the next step in mobile technology with this capable Samsung device.
Customer Questions & Answers:
93 Questions
 | 
27 Answers
Overall Rating:
3.895 out of 5
3.9
out of
5
(38 Reviews)38

Questions & Answers for samsung Galaxy W

Question

How can I connect my Galaxy W to my TV?

I would like to connect my phone to my TV to view photos etc but can't find an accessory to enable this. Is this possible?
asked 2 years, 6 months ago
marc
on Galaxy W
+5points
5out of 5found this question helpful.
2 answers
Answers
answer 1
Samsung's response is incorrect and I have asked them to correct it. Despite the phone's all round excellence, the Galaxy Wonder (GT-I8150) does *NOT* have TV Out capability via its 3.5mm connector.

If you have a DLNA-enabled TV or DLNA-enabled set-top box, you could use the AllShare app on your phone to connect via LAN allowing you to display your media files (video, music, photos).

Note: if necessary, you should be able to configure a spare PC/laptop to act as a DLNA-enabled set-top box.
answered 2 years ago
alano
UK
-1point
1out of 3found this answer helpful.
answer 2
This is indeed possible, you will require a 3.5mm to RCA TV out cable. For availability of this item, please check with your retailer.
answered 2 years, 6 months ago
Samsung Service
-1point
3out of 7found this answer helpful.
Question

How can I send the same message to more than 10 contacts on my Samsung Galaxy W ?

I can only send a message to the first 10 selected contacts - how can I forward it to further contacts ?
asked 2 years, 4 months ago
DiddleyDi
Leicestershire
on Galaxy W
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
You can use a third party app such as Handcent to send messages to multiple contacts. I have been able to send messages in batches of 20 or more recipients. Try it
answered 1 year, 6 months ago
Bigdad0701
Philippines
0points
0out of 0found this answer helpful.
answer 2
Your phone is only able to message a maximum of 10 contacts at a time, this is to combat mass messaging and spam. You can always re-enter the message and forward to further contacts in groups of 10.

Unfortunately there is no way to remove this feature, sorry for any inconvenience caused.
answered 2 years, 4 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

Upgrade Samsung Galaxy W to Ice Cream Sandwich version

Can Android version of Samsung Galaxy W be upgraded to Ice Cream Sandwitch Version? If yes, how?
asked 2 years, 2 months ago
Leo MS
Indonesia
on Galaxy W
+17points
19out of 21found this question helpful.
2 answers
Answers
answer 1
Unfortunately Ice Cream Sandwich is not available for this particular handset.
answered 2 years, 2 months ago
Samsung Service
-4points
4out of 12found this answer helpful.
answer 2
Hi Leo,

We have no information to suggest that the Galaxy W will receive the ICS update. If we get any further information regarding this we will post details on twitter and facebook.
answered 2 years, 2 months ago
Samsung Service
0points
8out of 16found this answer helpful.
Question

Where is the underscore on the keypad?

I am trying to access my btfon account containing 2 underscore characters in the address, but the keypad on the W does not seem to have an underscore key. This is normally the uppercase version of the hyphen or dash, but that is located here on the figures keypad which has no uppercase. So how do I get an underscore?
asked 2 years, 7 months ago
derekataloss
London
on Galaxy W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It's on the second page of the symbols. When you have the keyboard on display there is a '123' key. this brings up numbers and symbols. When the numbers and symbols part of the keyboard is shown the '123' key changes to '1/3' - tap this and you will get the second page (and then the third). Under score is the third key on the second page of symbols.
answered 2 years, 6 months ago
Rosie Thorn
Christchurch UK
+3points
3out of 3found this answer helpful.
Question

how do i delete a contact from the phone?

put in the wrong phone # and i cant delete it and put the wright one, not sure how..
asked 2 years, 7 months ago
nicky
calgary alberta
on Galaxy W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If u want to delete any contact please press the contact for 2 second and from the menu which appears the 2nd is delete.
answered 1 year, 2 months ago
Mufaddal
0points
0out of 0found this answer helpful.
Question

why can I not download the manual?

when asked to identify the product, I get a short dropdown menu & can't click on the 'mobile phone' tab. (another route was similarly frustrating)
asked 2 years, 7 months ago
profpotti
london, uk
on Galaxy W
0points
1out of 2found this question helpful.
1 answer
Answers
answer 1
http://www.samsung.com/uk/support/model/GT-I8150EWATOP-downloads?isManualDownload=true
answered 2 years, 6 months ago
nuwav
London
-1point
1out of 3found this answer helpful.
Question

Using Kies on a Mac with a Galaxy W

Hi,

Can somebody clarify whether or not Kies on the Mac supports the Galaxy W? The Galaxy W page has a link to download Kies for Mac, but the Kies for Mac page doesn't list the Galaxy W as a supported phone.

Cheers

Jonathan
asked 2 years, 6 months ago
Jonathan
on Galaxy W
-2points
0out of 2found this question helpful.
1 answer
Answers
answer 1
Hi Jonathan,
We can confirm that KIES for Mac does indeed support the Galaxy W.
answered 2 years, 6 months ago
Samsung Service
0points
1out of 2found this answer helpful.
Question

HOW DO I ATTATCH A PICTURE TO A CONTACT SO THE PICTURE SHOWS UP OF THE CONTACT WHO IS PHONING

asked 2 years, 5 months ago
TONI
BOLTON
on Galaxy W
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Hi Toni, to assign an image to a contact, please do the following: Open the contact in your phone book, press the menu key and select "edit", If you now press on the image icon you will be able to assign a new image.
answered 2 years, 4 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

how do i synch my outlook calandar with my calendar on my phone

asked 2 years, 4 months ago
carrie
erith
on Galaxy W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Carrie, your calender can be synced with Outlook by using our Samsung KIES software. Available here: www.samsung.com/uk/kies
answered 2 years, 4 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

What is the difference between the Galaxy Ace, W and Gio?

I was told that the Ace is basically an upgraded version of the Y (i.e. has better Camera, bigger screen, etc.) so I'm wondering how the others compare!
asked 2 years, 4 months ago
Kiki
on Galaxy W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Each of these phones run on the Android operating system. To compare device we would suggest you look at the specifications for each.
Galaxy Ace - http://www.samsung.com/uk/consumer/mobile-devices/smartphones/android/GT-S5830OKAXEU-spec
Galaxy W - http://www.samsung.com/uk/consumer/mobile-devices/smartphones/android/GT-I8150FKAXEU-spec
Galaxy Gio - http://www.samsung.com/uk/consumer/mobile-devices/smartphones/android/GT-S5660DSAXEU-spec
answered 2 years, 4 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

Is the Galaxy W DLNA certified?

asked 2 years, 4 months ago
Fencer
on Galaxy W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Fencer.

We can confirm that this device is not DLNA certified.
answered 2 years, 3 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

when will it avalaible in india ????

samsung please tell me when will you relese this phone in india
asked 2 years, 3 months ago
ankur
on Galaxy W
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Hi Ankur.

We would kindly ask that you direct this question towards Samsung India, as we can only provide support within the UK.
answered 2 years, 3 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

How do I transfer my photos from the phone onto my computer please?

Am unable to find any instructions in manual that I have downloaded.
Quite simply I just want to transfer my phone photos onto my computer.
asked 2 years, 2 months ago
sarah
on Galaxy W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Sarah.

You can transfer files to and from your phone, by connecting the phone to our KIES software.

Available via - www.samsung.com/uk/kies
When this has been installed on your PC, simply connect your phone via a USB cable and follow the onscreen instruction.
answered 2 years, 2 months ago
Samsung Service
-1point
0out of 1found this answer helpful.
Question

my laptop does not recognise my Galaxy W, i can noy sync my pictures etc

asked 2 years, 1 month ago
paul9575
London
on Galaxy W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Paul.

Can you please download and install our Samsung Kies software, which will install the necessary drivers for your device and allow you to transfer content between the two devices.

www.samsung.com/uk/kies
answered 2 years, 1 month ago
Samsung Service
+1point
1out of 1found this answer helpful.
Question

I've accidently deleted the "home" shortcut, how to return it back?

asked 1 year, 3 months ago
Walaa Moustafa
Egypt
on Galaxy W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Walaa,

Please contact our Mobile Support team on 0330 7267864 (Option 3, Option 3).

Thanks.
answered 1 year, 3 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Bought a new phone today but I can't get onto the internet. Can you help me please? Thanks

I have unlimited data with my service provider but cannot get on the internet since I received this new phone today. Can you assist me in how to set up the internet. Thanks.
asked 1 year, 2 months ago
PatP
Toronto, Canada
on Galaxy W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi PatP,

Enusre that Mobile Data is enabled by dragging down the Notification panel (Data Mobile should be green). If still unable to connect, then please contact your network provider for further assistance.

Thanks.
answered 1 year, 2 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How much GB can i download app on Galaxy W from Playstore for the best result?

asked 1 year, 2 months ago
Mufaddal
on Galaxy W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi,

There is an option to check the amount of storage remaining in the settings menu of your phone. Apps can vary due to size.

Thanks.
answered 1 year, 2 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Messages/logs are not being recorded/stored

Whenever text messages are sent to the phone the new message icon (top left) appears, however in the messaging app it shows no new messages therefore not allowing me to read what people have sent. And when sending messages, after composing, the message disappears once 'send' is pressed therefore giving no record of the message ie it does not appear at the bottom of the thread.

This has been happening for over a day now. The phone has stopped recording call and message activity in the logs list and the time will not update itself through the network.
asked 10 months ago
JD55
on Galaxy W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi,

Please backup your phone using Samsung KIES. Perform a factory reset by pressing Menu > settings > Accounts > Backup and reset > Factory data reset . When this is completed please connect your phone to Samsung KIES and restore your phone.

Thanks.
answered 10 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Can I upgrade my Samsung Galaxy W from Gingerbread to Jelly Bean? Does it compatible with that OS?

asked 9 months ago
ranifarinda
on Galaxy W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Ranifarinda,

This phone does not support Jelly Bean OS. Gingerbread is the only software available.

Thanks.
answered 9 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

does galaxy w support jellybean software update

asked 8 months ago
symsym
on Galaxy W
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Symsym,

No, the Galaxy W latest OS is Gingerbread 2.3.6.

Thanks
answered 8 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
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