Hi Fran, sorry to hear that you have forgotten your password. Please follow the link on your login screen to sign into your Google account and reset the password, if this fails please contact Google to recover your account.
We hope you get this resolved soon, if your still having problems a complete reset can be performed at one of our service centres, photographic ID and a copy of your receipt will be required and there may be a charge for the service. Details of your nearest service centre can be found here: http://www.samsung.com/uk/support/location/supportServiceLocation.do?page=SERVICE.LOCATION
answered 1 year, 9 months ago
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