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Most Recent Questions
Recent Question:
my s4 updated to 4.4.2 but emails no longer sync. Please help
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How do I get videos off My phone and onto my computer -it only seems to take the photos
Recent Question:
how do I remove the Weather information from my screen
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how do I change call sounds?
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Questions with Most Recent Answers
Question:
my battery is running out so quick any advice?
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How do I add a picture to my contacts
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Is the phone 4G ready?

Customer Questions & Answers for
Galaxy Europa

Enjoy the best of both world’s with the new compact and sleek Galaxy Europa. It’s bang on trend with a stylish blend of contours and diagonal lines, while still delivering all the coolest features. These include the Android Eclair operating system, which gives easy access to Android apps like Google Maps, integrated social networking, and the fun new Swype controls for fast fingertip texting. You can also enjoy speedy internet browsing, awesome built-in Layar Augmented Reality Browser (search nearby attractions/services in real-time on the camera view-finder), and an entourage of multimedia – including a 2 megapixel camera, MP4 videos, and easy content sharing with AllShare. With the Samsung Europa, life is a lot more stylish, connected and fun!
Customer Questions & Answers:
119 Questions
 | 
50 Answers
Overall Rating:
3.238 out of 5
3.2
out of
5
(151 Reviews)151

Questions & Answers for samsung Galaxy Europa

Question

i need lock control key please

asked 11 months ago
mr b mitchell
bridlington
on Galaxy Europa
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Hi,

To assist you further with this we would require some more information.

Please contact a member of our mobile team on 0330 726 7864 who will be happy to help you.

Thanks
answered 11 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do I sync my Samsung Galaxy Europa to my laptop using Windows Media Player?

I have the lead but it never actually syncs when plugged in...
asked 1 year ago
Sherelle
on Galaxy Europa
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Sherelle,

Due to the nature of your question we recommend you contact our technical support team on 0330 726 7864, who can assist with your query further.

Thanks.
answered 1 year ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

Where can I purchase a battery for this phone?

I purchased this phone about 2 years ago and the battery over heated. I am looking for one to replace it now and don't know where is the best place to purchase one. Can someone suggest an online sight for me please..
asked 1 year, 4 months ago
Simone
T&T
on Galaxy Europa
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Simone

You can purchase spares, replacements and accessories from any of our resellers listed below:

www.samsungdirect.com/uk
www.mobilefun.co.uk
www.4mysamsung.co.uk
www.phones4uaccessories.com
www.amazon.co.uk
www.play.com
www.espares.co.uk
www.partmaster.co.uk

Third party manufacturers and websites may also produce and sell similar accessories for this device, however we are unable to recommend any product or company in particular.

Thanks
answered 1 year, 4 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

How do you update the galaxy europa!?

I want to update my Galaxy Europa's Android To a New Android
asked 1 year, 4 months ago
Manjot
Gravesend
on Galaxy Europa
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Manjot,

You can update your handset by downloading Samsung KIES on your computer. I have provided a link to download and the tutorial video:

http://www.samsung.com/uk/support/usefulsoftware/KIES/JSP

Thanks.
answered 1 year, 4 months ago
Samsung E-Support
-2points
2out of 6found this answer helpful.
Question

Removing Low on Space symbol

How do you go about removing the low on space symbol and also get more space if it is low on space.
asked 1 year, 5 months ago
western clipper
Cornwall
on Galaxy Europa
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Hi,

To remove the Low Space symbol, simply pull down the Nofitication Bar and press 'Clear'.

To utilise the limited space on the device, delete older messages and any uninstall applications that are large and not in use. You may also want to use the web broweser as an alternative to applications where possible.

Thanks
answered 1 year, 5 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

memory sd card

I have replaced the Micro SD card with an 8GB in my Europa, but it does not see it and I can not mount it.
I formated it with FAT32 on my pc and it works ok. but my Galaxy Europa does not see it. If I eject it after 2minutes, I get a error msg on the top status bar with memory removed. Every time I access the set-up to mount it, the "mount SD" is grayed out and I canot mount or format it.
Help please.
Thanks.
asked 3 years, 3 months ago
mansar
Milton Keynes UK
on Galaxy Europa
-4points
2out of 8found this question helpful.
2 answers
Answers
answer 1
it may be too big as I have the same problem with my 16 GB card..think as the capacity goes up so does the class of card? I noticed samsung don't accessorize past 8 Gb class 6
answered 1 year, 5 months ago
aurorahunter76
-2points
0out of 2found this answer helpful.
answer 2
You may not have inserted it correctly into the slot.
answered 2 years, 11 months ago
Arsenal123
-3points
0out of 3found this answer helpful.
Question

Short battery life?

How many hours standby can you realistically get from this phone?
It is on a 3G network but even with minimal calls (and very little WiFi/Bluetooth use), I can't get 24 hours out of it. Surely it should be better than this?
asked 3 years, 6 months ago
RJ__
on Galaxy Europa
+3points
7out of 11found this question helpful.
8 answers
Answers
answer 1
Yeah I struggle to get 12 hrs if I am running spotify everything else is usually turned off..exept data.. GPS and bluetooth are hardly used this will drain power like no mans business.
answered 1 year, 5 months ago
aurorahunter76
dingwall
0points
0out of 0found this answer helpful.
answer 2
Same here I can only get 12 to 24 hours batt life, and it keeps dropping out of 3G all the time and the only way to get it back is turning the phone off then on again which of course wastes the battery with all it's start up rubbish!!! Not happy with this phone and my provider won't let me change it for a better one, it's taken me nine months just to get them to send it back to manufacturer to see why it keeps going wrong with 3G etc!!!! btw I don't use apps only the ones that came with the phone and I don't know what most of them are for!!!
answered 2 years, 4 months ago
SarzGK
Bristol
+1point
1out of 1found this answer helpful.
answer 3
i tried downloading the juice defender as Southernboogie suggested however, there is a charge for this app
answered 2 years, 7 months ago
sheila
0points
0out of 0found this answer helpful.
answer 4
Go onto the Android Market and download "Juice Defender." I did this with my Europa, and it was the first thing i did when i got my SII. It's a brilliant app, and i can't recommend it highly enough. Your battery life will improve massively.
answered 2 years, 11 months ago
Southernboogie
+3points
4out of 5found this answer helpful.
answer 5
its a smartphone for god sake.. all smart phones are power hungry.. switch off the wifi, bluetooth, gps, reduce screen brightness, disable the apps... basically make your smartphone to a call.text phone.. you will have loads of battery life..
answered 2 years, 11 months ago
007babs
-2points
2out of 6found this answer helpful.
answer 6
its garbage... i bought it last week and cant get more than 8 hours before recharge.. i want my money back....
answered 3 years ago
Mosmoke
London
-1point
0out of 1found this answer helpful.
answer 7
It could be something to do with your GPS and screen brightness as well, mine is exactly the same, rubbish battery life if you ask me!
answered 3 years, 3 months ago
TailzEmm
+1point
1out of 1found this answer helpful.
answer 8
Well with 3G network I can get 15 hours.(without WiFi/Bluetooth use)
answered 3 years, 5 months ago
ENI13
+1point
1out of 1found this answer helpful.
Question

How do you take a screenshot on a samsung galaxy europa?

How do you take a screenshot on a samsung galaxy europa?
Android:2.2
Model:Samsung Galaxy Europa
Model Number:GT-I5500
Builds Number:FROYO.XWJQ3
asked 1 year, 5 months ago
Manjot
Northfleet
on Galaxy Europa
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Manjot,

Unfortunately, the Galaxy Europa is unable to take screenshots. This is a limitation of the current operating software of the device.

Thanks
answered 1 year, 5 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

why can't I download certain apps?

I have the galaxy europa and am frequently told that apps aren't compatible with the phone (eg. o2 moments and snap chat) is there any way I can sort this out by updating or any other way?
asked 1 year, 6 months ago
Martha Fitch
on Galaxy Europa
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Martha,

Some applications may not be downloadable on older Android versions. We would recommend that you contact the application developers for further advise.

Thanks
answered 1 year, 6 months ago
Samsung E-Support
0points
0out of 0found this answer helpful.
Question

wont charge or turn on

phone is dead wont turn on or charge have tried new battery still no joy
asked 1 year, 9 months ago
bobby66moore
st albans
on Galaxy Europa
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Hi bobby66moore,

You can book your handset in to be inspected by our engineers when you sign into your Samsung Account:

http://www.samsung.com/uk/mysamsung/main/myssLogin.do?page=MY.SAMSUNG&next=http%3A//www.samsung.com/uk/mysamsung/main/myssMain.do%3Fpage%3DMY.SAMSUNG

Thanks.
answered 1 year, 6 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

how can i block a number from the phone?

i would like to block a few numbers from my phone but don't know how to do it? would you list me the steps in doing it?
asked 1 year, 6 months ago
anita
luton
on Galaxy Europa
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi anita,

Go to your contacts and hold down on the contact you would like to block and you will get the option to add to reject list.

Thanks.
answered 1 year, 6 months ago
Samsung E-Support
-3points
0out of 3found this answer helpful.
Question

can i play sonic dash on this phone

asked 1 year, 8 months ago
DANIYAL1998
on Galaxy Europa
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Hi Daniyal1998,

You would need to contact the app developer to see if this app supports your phone.

Thanks.
answered 1 year, 8 months ago
Samsung E-Support
+1point
1out of 1found this answer helpful.
Question

Upgrade/downgrade

I've recently upgraded my GT-I5500 to Android 2.2 by provided by Kies app, but now it's extremely slow. Is there any way to get back to Android 2.1, or to make 2.2 bearable? I would prefer the first option though.
asked 2 years, 7 months ago
amaru666
on Galaxy Europa
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi,
I am very sorry to hear you are having this problem but a reset should help solve this. The following steps will guide you through this process. Make sure you back up ALL data before carrying out this reset.

Settings- privacy- Factory data reset.

If this dose not help, I can only advise you to contact your local service center.
answered 2 years, 7 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

How do I open pics that are sent on a text?

I am receiving texts with picture but cant open them or save them grrrrrrrrrrrrrr.
asked 2 years, 7 months ago
adrojo
on Galaxy Europa
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Hi,
I would advice you to contact your network provider and inform them of this problem they will be able to assist you further with your query.
answered 2 years, 7 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

Hi I just wanted to know how to update the android operating system 2.1 to 2.2 for the Samsung Galaxy Europa

asked 2 years, 7 months ago
rthompsonshaw2
on Galaxy Europa
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If you download and install our Samsung Kies software on to your computer, then connect the handset via a USB data cable, the Kies software will then provide any necessary updates for the handset. This should resolve the issue you are experiencing. We have provided a link below to our Samsung Kies download page.
http://www.samsung.com/uk/support/mobilesoftwaremanual/mobilesoftwaremanual.do?page=MOBILE.SOFTWARE.MANUAL
answered 2 years, 7 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

i need to know if i can donload whatsapp on my samsung europa i5500

asked 2 years, 9 months ago
habib2007
london
on Galaxy Europa
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
We would kindly ask that you direct this question towards the support team at Whatsapp as this is an external application.
answered 2 years, 9 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

Will Ice Cream Sandwich (android 4.0) appear legitimately on the Galaxy Europa?

asked 2 years, 9 months ago
flipstone
on Galaxy Europa
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Presently there is no information on if and when this update will become available for your device. Please keep checking with our KIES software which will prompt you if such an upgrade becomes available. www.samsung.com/uk/kies
answered 2 years, 9 months ago
Samsung Service
-3points
1out of 5found this answer helpful.
Question

Learning on my new GT-I5500 and I seem to have lost the market icon from the idle screen

I think I may have sent it to the trash can by mistake. Can I retrieve it from here. if not, can I download apps to help with my voice data?
asked 2 years, 9 months ago
Harrison1
Lancashire
on Galaxy Europa
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Harrison, the Android Market has been re branded as Google Play, you should be able to find this updated application within your application menu, listed as "Play Shop".
answered 2 years, 9 months ago
Samsung Service
0points
0out of 0found this answer helpful.
Question

How do I get MP3 tracks as my ringtone on a Galaxy Eurpopa?

asked 2 years, 9 months ago
mondo
uk
on Galaxy Europa
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Within your music player there may be an option to set as your ringtone. On the track you wish to use please select Menu - Set as - Phone ringtone. This option may be removed on certain network branded devices.
answered 2 years, 9 months ago
Samsung Service
-1point
0out of 1found this answer helpful.
Question

I have forgotton my password, does anyone know how i can get on my phone

asked 2 years, 9 months ago
Fran
Worcester
on Galaxy Europa
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Fran, sorry to hear that you have forgotten your password. Please follow the link on your login screen to sign into your Google account and reset the password, if this fails please contact Google to recover your account.

We hope you get this resolved soon, if your still having problems a complete reset can be performed at one of our service centres, photographic ID and a copy of your receipt will be required and there may be a charge for the service. Details of your nearest service centre can be found here: http://www.samsung.com/uk/support/location/supportServiceLocation.do?page=SERVICE.LOCATION
answered 2 years, 9 months ago
Samsung Service
-2points
1out of 4found this answer helpful.
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