Unfortunately, we cannot provide specific technical support for third party accessories.
Please be advised we cannot guarantee compatibility with any accessories not manufactured by Samsung. Ultimately, it is the responsibility of the third party manufacturer to ensure their accessories are compatible with our devices.
We recommend contacting the manufacturer of your Otterbox case to ensure that it is compatible with your S4 wireless charging kit.
They may have an app, an update, or specific instructions that you need to follow, in order for it to work correctly.
answered 1 year, 7 months ago
1out of 8found this answer helpful.