If your device is frozen or unresponsive, press and hold down the power button for 6-8 seconds. The device should reboot itself automatically. If this does not solve the problem, please call our technical support team on 0330 7267864 for further assistance. Alternatively, visit your local Samsung repair centre http://www.samsung.com/uk/support/servicelocation/ to speak to an engineer. Hope this helps.
answered 1 year, 8 months ago
1out of 2found this answer helpful.